Laura helped me get the right parts I needed when everywhere else kept giving me the wrong parts

I needed a tail light for my Prius C. Mario found it in less than a minute. I didn't need this done in a pinch or anything like that. They're just efficient here. (And he installed it for me at no charge!) Mind blown. Such expert customer service and convenience. It's rare to get the best help at a low cost. I'll be back here regularly. read more

John and Joseph were great.. Joseph is very smart and explained everything in detail... Very helpful ,,,,im car illiterate.. .. very reassuring.. very friendly but professional ... I won't go anywhere else... I highly recommend store on 52 and Atlantic in Long Beach... read more

I just had the best experience getting my car battery replaced as it died on me a few cities from home...What could've easily been a high-stress and uncomfortable experience (especially being a woman in a male dominated environment), I was met with so much affirmation, support and above-and-beyond service from O'Reilly off Long Beach blvd...Shoutout to EZRA, he's the goat. Him and another tall dude with tats on his face and glasses were so calm and kind to me and helped install my battery while helping me with a part that came loose inside for free! I can't express my gratitude enough for that and how of an overall simple and calm process it was. I even learned along the way of how to install a car battery for next time. So rad! read more

Ezra helped me out with finding a battery. Excellent customer service and he was very helpful.

Jojo was very helpful and super funny! Helped us find the correct brake light and gave us a friendly discount!

After spending nearly an hour at the counter just to find the part number, a headlight harness was ordered. I was told it would arrive on Sunday. I called ahead and was told the part had arrived and was sent back because they didn't have my phone number because the associate used their own phone number. I come to the store on Monday at 530p. At first they tried to give me a single part off the shelf, claiming the part was ordered and sent back. Thirty minutes later they produced the two harnesses that were ordered. They were the wrong size. Another 20 min later they ordered the "right" part. It was also the wrong part. I went in on Sunday, and they ordered another part number. I heard nothing from them so I called onTuesday. They had already returned the part to the Gardena store. All told, nearly four hours spent inside the store and will now have to start all over with AutoZone. read more

No customer service, no cashiers... Had to wait in the service line to make a purchase

Good efficient customer service offering auto parts and accessories at competitive prices.

Most staff here are friendly. They do their best to help and are very informative. Do not hesitate to ask for help.

I was in the area recently , and I stopped by to get some breaks for one of my cars. My breaks were dying out in the front, but I wanted to get them all replaced. So I purchased all the breaks and shoes. They were all for a good price since I am a member with them. So they had my parts there. Customer service was good. Got my receipt, and that was it. read more

Came here after making a trip to Autozone on Willow. Those guys wouldn't attempt to even try to help doing a load test. Called here and they said bring the batteries down and lets try and see if it works. Service - Great phone and in person service given here at the store. Store - Looked stocked and well taken care of. Covid - They do a great job respecting clients by keeping a 6ft distance. Prices - Probably a bit more than Autozone, but they carry better quality products. Parking - Plenty of parking in the lot, a bit dirty but it comes with the area. Overall great experience and will come back for other Automotive part needs. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Long Beach, California

In&Out without a doubt. Clean and friendly service - I got a whammy shammy and some car cleaners. Good prices will be back

I took my car in to get a read on the "check engine" light. I've never used the machine before so the employee at the counter came out to my car to show me how to use it. When it printed out the results, he explained them thoroughly to give me recommendations on what I needed to fix the issue. Highly recommend the customer service at this spot. It was efficient and helpful. read more

Courteous Friendly Welcomes you as you enter business Speedy Knowledgeable Attentive read more

Just wanted to say that Jose and Irvin are awesome they helped get exactly what I needed, a headlight bulb and a buffer to remove the scratches from my wife's vehicle. It's always nice to know that there are people willing to help and provide good service. Thanks you gentlemen, I will be back soon! read more

I have come here a handful of times since moving into the area. The staff is always quite nice and friendly and helpful. They have quite a large stock more so than some other locations I've been. More than willing to go out of their way to help you find the things you may need in-store and/or online to order it for you. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Long Beach, California

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The staff on the front desk are incompetent, discriminate against certain people. They provide special services to some people but not others. I bought two light bulbs and asked for help putting them on. They told me they don't do that in the pandemic even though I had already called and that person said yes. I walked out of the store and tried installing the bulbs myself. Minutes later the same girl who told me they don't help walked out and helped a customer put in oil for his car! I pointed out to her that she discriminated against me. Later, they sent another guy to come out to help me. I did not need his help anymore at that point. Obviously, they only help Hispanic people here and nobody else. They lied about not giving services to certain people due to the pandemic but it's not a real policy. They were caught lying as it was never a policy. Never come here again! read more

When I needed a specific German part, they have the resources and ways to get it at good price. thanks!

Than you fellows for all your help. Came here not knowing what I really needed to do a couple of projects on my automobile and I was immediately helped by a worker that helped me figure out exactly what I needed. O'reilly's has everything you need . Thanks guys. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Long Beach, California

Bought a battery here on a non-busy Sunday. No one to assist me in replacing my battery with only 2 other people in the store? Poor customer service indeed! read more

So I purchased a car battery here about 2 years ago. My car just died on me at the local 7-11. I forgot this place used to be under another name, but they still took my old battery and replaced it with a new one. The manager Gavino was super helpful, and I recommend them to anyone. read more

Sergio went above and beyond, couldn't find the right part, he took no less than 45 minutes to find the correct part, when he did, I was able to start my car 5 minutes after I replaced the selenoid sensors... Thanks man, I'm not going anywhere else for parts read more

I'm sure there are other great oreillys locations but I don't advise you to go to this one . Front desk ( dark hair, fair skinned , shorter girl) nastiest attitude ever. I got my car towed here because when speaking to them over the phone they told me that they can replace my battery after telling them my make and model. when I get there the rude front desk girl says they can sell me a battery but they can't replace it because of the type of car I have ? (I have a basic Lexus suv)? I told her about my situation and how my car is sitting in the parking with a dead battery that I got towed here and asked her what she advised I do because of the false information I was given over the phone. She answered me with " I don't know but we can't do it here " and then looked at the person behind me in line so she can proceed to the next person. As a woman not knowing much about car parts it was comforting to see another woman UNTIL I saw how shitty her attitude and personality was . Anyways I went right across the street after a nice man jump started my car in the parking lot and got a brand new battery for half the price of what oreillys quoted me within 30 mins. read more

Uriel was super helpful, helping me when I had an issue with installing a new light in my car. O'Reilly's is always going to be my go-to whenever I have an immediate car issue. I've never had a bad experience and they never hesitate to help you if you need it. read more

The staff was very helpful, especially the manager, Melvin, who replaced my car battery for me quickly and with a smile. I would definitely recommend this store to friends. read more

Went with my godmother to get her car checked, and was very delighted with the service. Elijah helped us out and went above and beyond with his service. Excellent customer service. Will definitely recommend this place to friends and family. Thank you Elijah. You're the best. read more

So went this morning to get my battery tested and to buy another one if it was indeed dad. The guy tells me I can't check it because I'm the only person here. Wow so turn away buisness. Politely went down the street to another establish and brought a battery. read more

Great customer service only reason I came was a competition didn't have my size battery. Just being honest and Melvin gave me 3 quotes. But when I got there he was kind of enough to give me a better price w/ 3 year warranty! Thank you Mr. Melvin and staff!!!!! read more

I just went to O'Reilly's to look for some grommets to fill the hole on the top of my car that used to be a old police vehicle and I asked a customer service representative for grommets he said he didn't know what I was talking about so I showed him a picture. he tells me aisle 2. I go to look for the grommets on that aisle. Then a few seconds later he tells me they're closed and then kicks me out. That wad the worst customer service ever. read more

I came for a replacement bulb for my headlamp. Newly single, I was determined to fix this myself. All be it I did have to call the dealership & refer to my car's manual, I was able to do it! I did receive great customer service from Daniel in finding the correct bulb, signing up for their customer rewards program, and he even let me use the employee only restroom to wash my hands when I was finished. I feel empowered and I'm grateful for helpful people. read more

Excellent service by Vanessa, she went above and beyond helping me find a gas cap for my scooter. Two thumbs up!

I went to purchase an idle control valve for my 2003 CRV at this place and the one they give me failed. I came back to get a different part and they send me to another place in Wilmington to pick it up .not only the part sucks don't work but now they don't want to give me a refund or credit. this place sucks and the products . read more

O'Reilly Auto Parts does not refund or replace ANY of it's defective Chinese made parts. They accept no responsibility for the part and will instead direct you, the consumer/ customer to deal with the Chinese based manufacturer. I bought a license plate bracket, which was made of plastic; by " Custom Accessories ", made in China. I wanted metal but they had none. I purchased on 8/30 and by 9/24 it had snapped on one end, leaving my front license plate askew, threating to fall off. The manager, Enrique Q. stated it was company policy for products not under warranty to neither REFUND nor REPLACE. In these instances, I believe O'Reilly Auto Parts should take responsibility for refunding or replacing the " Chinese Lemons" they've sold unwitting customers, and they themselves recoup the product loss ; particularly from a foreign based manufacturer based in China. So, unless you like " rolling the dice" don't purchase any Chinese made parts from O'Reillys Auto Parts. read more

These guys go above and beyond. Most are very knowledgeable of automobiles which is plus when asking detailed questions.

Cant turn drums or rotors even if you call and they say they can. LIES! Wasted my time 4 times now on lies with this business! I only ever use Autozone but they don't turn drums or rotors at AZ. So I tried this crap joint... O'reillys- They have no clue what is going on there I guess. I called before I loaded my drums and rotors into the car Saturday. I got to Oriellys on LB blvd 5 minutes later. Sat my drums down and waited to check in. Got to counter in decent time. Staff was friendly. Guy at counter tells me the person that doesn't drums and rotors isn't there. I said I just called! He asked who I spike to like it mattered and I asked if they could be done during week. Well I go again today and one guy says they are missing the micrometer to measure if drums can be turned and the girl says the machine itself is broken. I won't waste anymore of my time on these lies and you shouldn't either. I am making a complaint with corporate also. read more