I've been a customer at Ben's Appliances for almost ten years now. They have outfitted my own…read morecondo, my mom's condo and my rental condo in the past years. This family owned business is professionally run with knowledgeable staff who truly care about your needs. They are low pressure and will work with you to figure out the right option to go with. I appreciate the smooth process from choosing the right dishwasher / washer / dryer to delivery and installation. They do what they promise and I've avoided so many headaches by making them my go to source for appliances. Highly recommend.

Gone out of business. I bought a diswasher and paid for warranty. No business - no warranty! The…read morebrother owns Fast Track appliance repair. They also would not help.

We recently went to Trail Appliances in Surrey to look at what they had. We were just going in to…read moreget some ideas that would fit in with the new kitchen we are planning. Kash Rauf who is one of the product specialists inquired if we needed any help. We asked him a few questions about the stove we were looking at and then he joined us for a further discussion about the refrigerators they had on display. He then gave us information about the microwaves we were interested in. Not only did we all stay beyond the closing time, based on his attentiveness and unhurried manner, we went home with a brand new stove, fridge and microwave. Thanks Kash for all your help. We are sorry for keeping you late.

TRAIL APPLIANCES Our washing machine recently grew old and…read moreretired so I stopped by the Surrey Trail Appliances showroom. My first impression was surprise at the numbers and variety of products on display. I was met by a salesman who showed me a suitable washing machine. He was easy going with no high pressure tactics but possessing excellent product knowledge. After comparison with other companies we bought a washing machine and also a dish washer. the entire process was completed in a timely manner and was totally stress free from sales to delivery and installation. A reliable and trustworthy company ran by professional personnel throughout. Thank you Trail Appliances. Llew. B. PS. Ask for Sid. He made our experience easy and enjoyable. He is a professional with a strong ethical awareness. He stayed in touch until both appliances were installed.

The place is a bit hard to find as you have to follow the small signs that direct you to the…read moreshowroom. The showroom is quite big with a good selection of appliances that are usually half priced... Some appliances did not have any pricing so we had to ask. Service is fair.

Review for Coast Appliances - Langley Location…read more I purchased a freezer from Coast Appliances on October 16, 2025, and was told delivery would take about two weeks. This worked perfectly for us as we had a side of beef arriving in early November. At the beginning of November, I followed up on the delivery date and was informed it had been delayed until the end of the month--but was assured it would arrive then. Because of this, I had to make arrangements to store the beef elsewhere until the freezer arrived. On November 28, I called again to confirm delivery timing and was told it had been delayed yet again--possibly up to another 90 days due to a manufacturing issue. I spoke with the manager, Steve, who simply told me it was "out of his control" and directed me to their fine-print policy. When I asked whether they could provide a temporary freezer or offer a comparable model to honour the sale, he refused. The next day, I went to the store to speak with him in person. Steve again refused to take any responsibility or offer any solution. When I requested a full refund, he said it would be processed the following Monday--and then abruptly told me that I "could leave now." The level of customer service at this location was extremely disappointing. I have purchased from Coast Appliances before, but I was shocked at the rudeness, lack of accountability, and complete unwillingness to help resolve a problem that stemmed from their own delays. Not even a basic apology was offered. I will not be returning to this location and would caution others to be aware of their poor communication and customer service. Angie M. Langley, BC

We just purchased a dishwasher and microwave from Coast Appliance, and have had nothing but issues…read morewith their service. It started with the sales rep Ryan. We went is with a model in mind to purchase but, due to the availability of stock (most seemed to have a 2 month wait list, according to him) we switched and settled for Samsung appliances for each. We had asked for an estimated delivery date, so we could book the install (the install was not something that they arrange for you, so be warned) and he said that he could not give one and to check in a week. I called a week later, and was told by Ryan again that Samsung does not provide estimated delivery dates, which makes no sense when you have to book an install that is also sitting at weeks away for schedule. I advised that I am only looking for an ETA, and if there were delays, I understand as I also am in sales and understand supply chain issues. Ryan responded that he would not provide an ETA, and "maybe he should discuss this with my husband as I clearly didn't understand". The demeaning way he treated me was out of line. I hung up and called back to speak to someone else, and was provided with the ETA of delivery with no issue. I made an official complaint with the manager, Shannon, of the Surrey/Langley store and was assured that Ryan would be pulled off our file. I booked the install with the installation company. The next day, Ryan advised the install company to cancel my appointment, without authorization from me or my husband. When the day came to have the install, it was discovered that the entirely wrong dishwasher was ordered, and the one we were given had no stainless steel plate on the front. The dishwasher is a complete eyesore and looks awful. We are currently in the process of listing our home, and now have to put all of that on hold as the kitchen can not be photographed or shown with the dishwasher looking the way it does. The resolution from Coast appliance was to completely replace the dishwasher with the right one. This is now not only holding up us listing our home by a week, but is also causing me to take a minimum of 4 hours off work. I have called the regional manager Gabby, multiple times and have yet to receive a call back. The only compensation that has been offer to us is $100! How they feel that is adequate compensation, when it doesn't even cover the cost of my missed work, not to mention the delay in selling our house, is beyond me. Do not use this company to purchase your appliances. It is not worth it. The additional work you have to complete in the installation and general follow-up is not worth any amount you may save on the purchase price. Find a company who values their customers.

I was in need of a new washing machine and spoke to Andrew Adam at Trail Appliances. He was the…read moreconsumate professional with his advice and knowledge. I loved the experience and would not hesitate to recommend Andrew at Trail Appliances to anyone looking for appliances. Thankyou Andrew.

We went in to look at a new refrigerator. No one came and offered any help. We had to go to the…read moredesk to ask for someone. We found a fridge we liked, but it was going to be $85 for delivery and $59 to swing the door to the other side. Needless to say, we walked out. Helen

I purchased a top of the line Duel Fuel 36" Monogram Stove from Anail back in May @ 30% of the new…read morestove sticker price. I was nervous about the purchase as I still paid a considerable amount of money for a returned GE stove. A week before Christmas (7 months later) on a Friday I had an issue with a burner. By Monday Anail had a tech onsite to conduct a minor repair (dislodged component in the knob). The same day after the repair (Murphy's law), I had another unrelated issue with the stove not receiving gas after a self clean. I called Anail and he again had a tech onsite the next day diagnosing a fault in the pressure reducing valve. The tech taught me how to repair the problem if it happened again as it is not uncommon for a diagram to stick. A few hours later Anail called me to confirm that I was happy with the repair and informed me that he proactively ordered a new pressure reducing valve for replacement to ensure no future problems occur. I am absolutely happy with Appliance Outlet standing behind their service, product and brand.

Cool. Dropped by and picked up a range. Well got one for my grandparent's basement tenants. Great…read moreservice. Also pretty good selections. They sell the common stuff like ranges, refrigerators. Nothing fancy though

Two days ago my daughter and son in law recommended Boss to me as my old washer had sprung a leak…read moreand electronics were intermittent on my 19 year old machine. I was in the Boss warehouse for less than 10 minutes as I knew what I wanted. I saved close to $500 for the set. It's now two days later and the delivery men just left. They arrived on time and were so professional and swift to install my new washer and dryer. They were respectful to my flooring and got me totally set up. Then they took all the packaging away and my old washer and dryer away too. The installers knew their job so well, I was impressed and highly recommend them. I am one very happy customer.

I also have bought three sets of appliances from Boss over the last few years. the staff/owners…read morecould not be nicer, however almost without exception - they have all needed repair and all just over warranty - one year. The only appliances that have not needed repair are two sets of washer/dryers - Used to recommend them ... unfortunately cannot any longer.

Once they get your money, they are done with you. Won't shop there again. No product support.read more

Pathetic .. didn't get what I ordered.. got hung up on 2ce .. typical sleazy salesman .. promises…read moreyou .. you pay .. only In my case $3100 .. get hung up on when I try to talk to salesman .. now I am stuck with shit

If the SPCA were an animal rescue outfit then the Clearance Centre may be an appliance rescue…read moreoutfit - a place where all unwanted, scratched/dented/customer-refused appliances end up. And so you get: - Varied selection: what comes in and goes out varies from one day to the next - you may need to act quickly. - The possibility of great prices, depending on the reason for the appliance being there in the first place. - The chance of purchasing a scratch-and-dent with new appliances from the greater Trail ecosystem for great value. We also got good service too! Patrick Louie was our primary rep and he was patient and helpful in explaining things, working the numbers, and even working on his days off to help! Siti also volunteered to help with one of the demos too and the two of them make coming back a great idea. It's located a bit out of the way out of town, but the plentiful parking in the private lot out front really helps, as does the accessibility for those with a wheelchair or baby stroller.

"The customer is always right" "100% customer satisfaction"…read moreIf you believe in either of these phrase's, you will probably want to stay away from Trail and shop elsewhere. (WalMart, CDN Tire, Best Buy) I didn't research my recent fridge purchase. I rushed it, as a single parent of 2, I felt I needed to get a fridge quick! I figured hey, it's a fridge, it's modern, it should work for me. It was actually stressful. If a washer/ dryer goes, you go to a laundromat. Dishwasher goes, you hand wash for a bit. A fridge goes, no other real options, you need a fridge! No matter how I configured it, I could only use 1 shelf! This didn't work for me, and I was not happy. 36 hours later, I requested to upgrade to a more expensive fridge, pay the delivery/ return fees, but under no circumstances can an appliance be returned to Trail. This was also a brand new item, not scratch/ dent. I was told it was "used". Yup, 36 hours used. Most people do buy fridges to use them. I suggest if you want to deal with Trail, thoroughly research your purchase. Most importantly make sure you read up on all their policies, this is key. In hindsight, I realize I would have been way better off buying my fridge from a kid in a blue shirt, or some guy in an orange apron, I would have gotten better service. Yes, I screwed up. I let my family and myself down. I now have a $1300 daily reminder of my mistake! Oh well, it works, but I am in no way happy or satisfied. Buyer Beware at Trail. I give 1 star as the staff were actually very nice.

The staff are so helpful, Trevor went the extra mile to help me find the right product and brought…read moreit into the store from another location that I couldn't go myself. The staff are super friendly and knowledgeable. Highly recommend them.

This is now my Hardware store of choice. Not only can you…read morespeak to someone immediately but many things are lower in price than Home Depot. They have MY business!