The employees at this location truly operate by the value- The helpful place. This is a smaller…read morelocation but neatly organized, with everything one would need for their home project diy or pro. The staff is attentive and provide valuable insight. I walked in looking for sand paper like a rookie and picked one that goes like a belt on the tool however I was looking to use it by hand. The staff members approached me and helped me pick the right one with correct coarseness for my project. The checkout process was a breeze and they helped me learn and signup for their rewards program. I'm glad this is my neighborhood Ace Hardware. There is ample of parking besides the store. It can be seen from regular traffic. They offer plastic free packaging. Shopping is a pleasure here, kudos to staff and a management.

On May 6, 2025, I stopped into this establishment to purchase some black spray paint for an art…read moreproject. I am an African-American male in his early 60s. I usually dress in a suit; that's how I was brought up to always look your best. As I am being rung out at the register, the cashier, a middle-aged Caucasian male, looks at me and says, "Your address awfully nice for going out tagging." Then he chuckled. I found this to be highly offensive when I called him out on it. He responded well: " I don't see anything wrong with it. I was just making a joke." I informed him that words hurt, and if I were a Caucasian male, he would not have made that statement. Due to my experience, I will never go back to this or any Ace Hardware's

ACE IS THE BEST!!! Ace is usually my go to for hardware supplies, but they were closed on Sunday. I…read morewent to the 2 popular big box stores and could not find one employee to help me. I was looking for a component to fit a chandelier, and even brought the fixtures to make it easier for the associates. With no assistance; I purchased parts that I felt could work... wrong. Went to Ace in East Point and got assistance immediately. Tommy was so patient and helpful. From now on I will save my time, money, and peace. I don't mind the Sunday closing. I will plan accordingly. Thanks ACE for valuing the customer.

Ace's staff is superb. Knowledgeable and friendly. Compare this to any experience at L or HD…read more Every year they sell our community's community cat charity calendar and they always sell out. You can depend on Ace for sure. Thanks, Robert and staff!

All you last-minute needy people skip the big-box and head for Bates. Avoid those long parking lot…read morehikes and 20-min checkout line waits, and only spend the medium bucks here at Ace. While most other stores have been pillaged this time of year by the incoming GT student throng, you'll be able to find exotic necessary items like shower curtain rings and plungers on the cheap. Save some time as well without having to drive OTP for a non-empty shelf. The only delay for us was picking from the mildly vast choices for each item. Should it be the plastic rings in one of three colors, or metal? Which of the five plunger types? We could stay for hours, but let's not get carried away. Near the register we noticed the array of fun non-hardware type items for sale. We'll have to hit that section up next time when not running to setup a college student's bathroom on the fly. Friendly speedy checkout experience--nearly surpass the Big Green Egg aroma outside the front door, almost. We'll drop these items off with the college peeps and head back to the burbs until next round.

Nice break from the big box store! I went here because this is the only store in the area where I…read morecould donate unused paint. I could have dried it out and disposed of it myself but why not let the professionals do it? I like this store it's almost nostalgic, the staff was helpful and friendly.

This Intown Ace Hardware in Virginia-Highland is rated very high on Yelp for a reason: outstanding…read morecustomer service. During my visit, it seemed everywhere I turned, an employee was there to greet me and ask me if I needed anything. As I approached the key stand to get some keys cut, there were two employees ready to help. Shout-out to super-friendly Sahil for proactively asking me about my keys as soon as I pulled them out of my pocket. She let me know what my options were and I chose to have three standard keys cut at $2.98 each. Three total rang up to $9.74 after tax. Sahil told me this is the "fun" Ace Hardware and I could see why. The staff trended younger and more "hip." I'm a fan of Ace Hardware in general because each store feels like a small, local, and unique business. This one especially so. It's popular among locals with a strong sense of neighborhood and community. And, like other city Ace Hardware stores, it was densely-packed with all sorts of useful hardware and garden items. If you've never visited this location before, be sure to check out the beautiful plant room. They have a good selection of plants and a big wall of seeds. They even sell King of Pops here. Limited free parking is available on-site. I visited during a peak time and was able to snag a spot. If no spots are available, just park on Drewry St NE (also free). The lot is reserved for Intown Ace customers only.

I love this place. They are BEYOND helpful. I've been here multiple times as I moved and needed…read morehelp with many projects. Sometimes I'd get 20 minutes of help when I only ended up purchasing $2 worth of screws. Their vibes are flawless, music is great, cats are friendly. 10/10.

I went to this location to buy some paint to repair a wall that needed to be repainted after being…read morepatched up. I took a chunk of the paint in hopes of getting a match. When I arrived at the paint section, I was told that the paint matching system might not show all of the ingredients since it sometimes doesn't read white paint well. Seeing me hesitate proceeding with the paint match, the paint associate went out of their way to go ahead and run the paint sample, knowing there was a slim chance that it would be able to identify all of its ingredients. I'm so glad that she did this because it was able to identify all of the ingredients from the paint sample. Overall, it was a really positive interaction with associate being patient and helpful!

I ordered a fridge 2 months ago. They have attempted to deliver three damaged refrigerators and we…read morerequested to have onother one delivered due to 3 damaged previously. Now they are refusing to credit our purchase and putting on the delivery company. Any suggestions for lawyers? My $2000 credit is being held hostage by Lowe's and I've been without a fridge for months

The customer service is non existent at this location. I have made 2 trips to place a large window…read moreorder for my house. No one was able to assist me in person and wouldn't tell me when the window guy was going to be there but to just try another day. I have called 4 times and am transferred to no one.

Just gets worse and worse...no one seems to know ANYTHING ...tried to buy silicone in 12 pack they…read moretried to charge for 12 full price there is a DISCOUNT IN BOX...No not making up!!!!!!!!!! .not here ...NO one could figure it out.( INCLUDING MANAGER). I gave up...... had to drive to Buckhead ..zero problems.. YES.... there discounted in box ..I've bought them a hundred times. HELLO!!!!!!!! this is the second time... Done and done ... see below.. do i need to print out for store!