this place is terrible. if you want any plumbing done or an AC installed just ask the homeless man holding a sign, I guarantee you he will do better work than these "professionals". they are also extremely rude. Just choose the suits and throw away the key. I'll never get any with done here and I'll make sure anyone I know doesn't either. read more

Most dishonest company I have ever delt with. My sink in the kitchen is stopped up and the plumber comes in and says he would have to auger it from the roof. He said it would be $375.00. That's just a lie. I've had plumbers on the roof before for this problem and it has never cost more than $150. I even called my old plumber and he said it was still $150. So this guy charges $59 for a service call for nothing. What a rip off. An honest plumber came and didn't have to go on the roof and only charged $135. read more

Awful experience!!!! On the web page, it says $79 drain snake cleaning. Its fake. They bait and switch on you once they are here. I have access in my front yard. The plumber said it was illegal to snake from the yard to the house and he would have to snake from the roof. He said that since I have a clog in my pipes under my house, that I do not qualify for the 79 special and it will be $525. When I called back and asked what qualifies for the special. The customer service said that as long as they can reach from your yard. I then told him that the plumber said it was illegal to snake from the yard into the house and that I don't qualify for the 79 dollar. He called me back on 3 way with the plumber and said that I do not qualify because the clog is in the pipes under my house. Bait and switch. They will not honor their coupons or promotions. Very rude customer service. Awful company. read more

A Serviceman came to fix a toilet and told me I would need a new toilet at a cost of $760. Very disappointing. However, I needed the job done rapidly as I was having company. The Serviceman cleaned up but nevertheless, I thought $760 was too much. I'm an 81 year old woman living on a pension. read more

I paid 5 grand to replace Electric box because the electric was not reaching the air conditioner. The same day after the box was completed my kitchen area blew fuses. This happened twice and I was given different answers that did not solve the problem It took 90 days for the 4 tech to to recheck the box. He said that the wires were not tightened and he tightened them and said it was fixed and now 4 months later my electric is not gettting to the air conditioner and its in worse condition than the 40 yr old one they removed. When you call your calls are screened and they say they will get back to you or that they will send someone out. They need to be called numerous times and may or may not call you back once you have paid them. Twice the tech did come when an appointment has been made and then they try and lie and say they didn't know when their company documents it. THEY don"t cancel that just let you sit there waiting and when you call to check and then you have reset another appt. SO POOR techs who can't diagnose the issues, you think you are paying an electrician and you end up with techs who aren't able to replace these expensive boxs . I am probably going to have to contact a consumer attorney as well as the loan company. read more

I would like to share the letter written to AND services which was mailed mid March, I have not received any kind of response. I am posting this review everywhere possible as I hope others will heed warning & not be treated the manner we have been. I am attaching my actual letter with dates of how this debacle unfolded as it is too long to post on this review in case someone wishes to review how everything happened from the time we purchased our new AC unit July 2020 until finally having it installed properly per Hillsborough County Inspectors January 2021. My letter is as follows - I am writing this letter in reference to the experience I have had with your company AND Services. My hope is to share this experience in hopes that another customer will not endure the same sequence of events we have. We feel the level of service we have received is unacceptable due to 4 failed inspections and multiple appointments all requiring waiting for hours for arrivals, duplicate work as well as completion, however we are very thankful to finally have had everything taken care of over the course of several months, I would like to share the encounters we have had over these last several months to help your company understand why we feel this way. In my opinion six months is too long for everything to be completed properly and safely by code requirements, especially the amount of work on our part to follow up as we were not contacted in a reasonable amount of time for majority of appointments as well as our follow up for a proper permit with our proper address. My husband and I are elderly which going through this during the pandemic at hand (we both have underlying conditions) has led to increased stress we hoped to not have. We understand mistakes and things happen however over the course of six months is too excessive for any customer to have to go through. My prayer is no other customers will experience nor endure the level of service we have been provided. read more

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I'd give them zero stars if it were possible! They came out to discover why our a/c was leaking. They told me that we needed a new unit. In retrospect, I believe the coils probably just needed cleaning. We should have gotten another couple estimates. However, we were very concerned that mold would develop, and we took the leap of faith with them. During our service contract period with them, the a/c developed several leaks inside. Each service tech seemed to fix the underlying problem, and then blamed the previous tech for poor workmanship. Finally an expert of theirs came out and faulted the original installers! They wanted to charge us thousands upon thousands more to fix the mistakes, I believe, they should have addressed at first. I would never, never use them again. IF YOU USE THEM, EXPECT TO WRITE A TERRIBLE REVIEW LIKE THIS. read more

Company came out and quoted me an AC unit. I gave them a check and they told me they would be there the next day to install. Next day they called and said they couldn't do it. Day after they called and said again they couldn't do it. Keep in mind, it was 95+ degrees these days. I cancelled the deal and called another AC company. That was 22 August. The company never sent the check back and today I looked and they actually deposited the check on Sep 6th. The check was for $13,800. read more

Had ac unit installed this time last year. Barely used it cause it wasn't really warm enough for it. Beginning of the season this year it would turn on and run for 6 hours at a time. Finally when it turned off it would come back on every 20 mins and run for 5. Called to get it serviced was told there was nothing wrong with it. It kept doing the same thing I complained about till this morning 8/29/2023 it turned on about 8 am then shut off. It hasn't turned back on since. Paid $12000 to much for a piece of junk. The 25 year old dinosaur that we replaced worked way better then this one. Did called after first complaint and left many messages with no return calls. read more

The reason I have AND Services a five great is because the service advisor and the two men who came to replace my air conditioner were wonderful. The service advisor explained everything to me when he came to my home, and he tested everything. I found out that a part I needed would cost $2,000. I made a decision to replace the air conditioner. The whole team at AND Services were wonderful. They deserve a great rating. read more

Did not have a great experience. Called their Tallahassee office 8/2/23 for an a/c issue. They came out same day and fixed it. Great, HOWEVER, I never was given an estimate of issue and cost to repair. I was at work, my daughter was home. Tech only came in the house to see if the unit was off. He went in my yard, fixed the ac, then called me at work and said its $816.00. I said what was wrong, he said 2 capacitors. He was there a total of 20 min, and the invoice is $816.00. I did not authorize work to me done or sign any agreement and neither did my daughter. The invoice was not even itemized on cost of part, tax, labor. I did not have the money in the bank, I had to pay him cash., Not very professional to say the least. They owe me back money. read more

And Services is a piece of shit company. I'm sure their website is built with false reviews since it took them an hour to reply to my call on 8/13@ at 11:45 am. Once they called me back, I told them I'm calling for my parents, who are in their eighties; once they verified with them, they told me a technician would be out in 2-3 hours.Well it's 8/14 @ 10:40 am and still no call or message from, so I called and representative check and still have no reason why they didn't come. She remarked that there are no more appointments today, and they can reschedule for Sunday. I said, if you can't tell me why the technician didn't arrive, why the hell would I reschedule with you. She has no reply. Worthless business with no customer service at all. read more

Be Extremely careful with this company as customer satisfaction is not on their list. They didn't even have the courtesy to call me back as promised so that I could replace the inferior cheap kit parts They used in my toilet. Their motto should be "we are over priced, we do not stand behind our services, and we do not care one iota about customer care!" Now I know why they ran to the bank and cashed the check my wife gave them the same day. read more

SHAME ON THEM!! This company uses salespeople who strongarm you into "buying today" to get the good price (which you can get any day of the week from a better company). Then they sell you their one year maintenance agreement by telling you it's necessary for warranty coverage. Then, about a year later, they tell you that your new ac needs a "hard start" kit, and while the parts are covered by the warranty, after one year you have to shell out almost $300 for this device, or you're going to develop compressor problems. At just under 3 years of age on our quality brand AC, they came out to do their maintenance service (which at 90.00 is pretty pricey for each call). The tech finished with remarkable speed. How did he even have time to clean the unit (among the other contracted items they are to comeplete). The fun is about to begin: He asks me if I knew about the "hard start" kit, and the potential for compressor failure. He then said that the compressor is failing and I should get it replaced. Warranty of 5 years covers the parts, I get to pay 1800.00 for their labor. The service personnel seemed very eager to get this going, again "today". Was he thinking of a possible commission payment added to his check from the customer misled? In my opinion, this company is really, really bad. They deserve the rating of one star. read more

I Had a new Water Heater and water softner system installed in july and still they have not pulled a permit or scheduled a inspection or anything and The Plumber Manager Roger is not professional and does not show up when scheduled. DO NOT HIRE THESE PEOPLE Raymond Powell read more

7/20/2021 - Unreasonable estimate but agreed on an amount that was slightly less but still way too much. 7/27/2021 - Plumber shows up to move plumbing around for a 2nd floor bathroom remodel. They bust a pipe. Water everywhere, dripping through the floor into the kitchen. We lose all lights with water pouring from them and had to turn the breaker off. 7/29/2021 - Remediation people come out to load up my house with power pulling fans and dehumidifiers, cut out the wet ceiling drywall in kitchen and bathroom. 8/4/2021 - Remediation people add MORE fans and dehumidifiers. 8/18/2021 - Realize the work they did was subpar when the vent stack boot popped off (thank god the drywall hadn't been put back up yet), they hadn't put in the p-trap, and the water lines and drain were not where they needed to be. Was told too bad, they did what they were paid to and wanted more money. 8/19/2021 - Still have holes in my house because no one has fixed the ceilings where the drywall was removed. It's cost over $300 in extra electricity costs from the fans/dehumidifiers plus the A/C is just going straight into the attic. It's been nearly a month. We still don't have any lights in the kitchen. We've called more times than I can count and only today received a return call when I said my patience had run out. The return call was just to inform me that I'd get another return call 'shortly'. I have not heard from anyone. I'm beyond done. read more

This company has zero customer service. They are rude and useless. I will never do business with them again. Their claims of 24/7 service are not true. Even after a manager promised to send someone out any time we needed our Freon charged because they could t get a part in for our 9 month old HVAC, we were told that a technician could not come until the next day. Our unit was not cooling and Nick (the manager) was not available so the customer service reps refused to send someone. They even listened to the recorded call where Nick promised to send someone any time we needed them. The customer service reps are rude and basically call you a liar when you try to tell them anything. Beware of this company! read more

Called on the afternoon on July 3rd with a problem with the ac. AND had installed the ac unit about 1.5 years ago and it was just serviced in Dec. I was told someone would be out on the 4th between 9-11. did not hear from anyone. called on the 4th and they escalated, said the road was closed and they couldn't make it out, but no one bothered to call us. called late morning on the 5th - they had accidentally entered the appointment for the 4th so not on schedule for the 5th. they corrected and escalated again. this time the manager was in on the new schedule, was listed as urgent and a note put in for first visit on the 6th. was also told we were VP since they installed the unit. called on the morning of the 6th and were told there were other calls ahead of us - people that didn't get serviced on the 5th so they were first. they would try to get out to see us by 3-4. keep in mind we have been waiting since the 3rd! The poor people staying at the house had already wasted 2 days of vacation waiting for someone to show up. I asked them to escalate again and was told there were no managers who worked on the weekend (it was now Saturday), so no one could get the dispatchers to schedule us earlier. I understand it is a holiday weekend, but they advertise 24/7 service, we are supposedly "VPs", and they can't seem to get their act in order. Service was responsive for the first year we used them, but this is unacceptable! it is over 100 outside! read more

This company advertises fast and same day services-I called on Saturday and told them it was not an emergency and to schedule me an appointment which they did for Monday. I sat home alllll day Monday waiting and finally got a call at 3:30 stating they could not make the appointment at all Monday nor Tuesday maybe Wednesday. WHY did I make an appointment if they cannot keep it. I will not use them nor recommend them. Terrible. read more

The failed to show up two times and asked if they could reschedule a third time. Wow!

Terrible service, and they can not retain their technicians. Overpriced and exceedingly poor quality. Do not allow this company near your HVAC system. Do not waste your money on this highly inferior HVAC company! read more

Run! They use a pricing chart that lump services together. I foolishly paid $551 for a few inches of PVC pipe and glue on my condensate line. I shouldn't gone to the hardware store and fixed it myself for $20. Instead of looking at the scale of work needed, these greedy bastards basically say "anything we touch on the condensate line, regardless of how small, is $551"...It was less then 5" in pvc and glue!!! Ridiculous! I'm usually not a sucker, but that day I was. NEVER AGAIN! Not to mention I used YELP to find a top rated company and somehow I ended up with these cons. I must've made the mistake of calling a third party answering services who just sends work to whatever company is available. Extremely disappointing! read more

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I had a bad capacitor (avg. $150 repair) they charged me $292. The problem was the Tech claimed it still didn't fix the problem. I would need a new coil for $3300 or a new and better unit for $11,000. My unit is a Bryant and is only 6 years old. I told them I would think about my options. I had another company come out the next day. They reset the breaker, checked the freon levels and told me the unit was fine, that the new capacitor was probably the only thing wrong with the unit. read more

started off good, technician was prompt on a Sunday for an emergency water leak. The unfortunate diagnosis was the need for a repipe. we were given several options, and got things rolling. The tech/salesman was decent. Thought things would be good when they showed up a day earlier than promised, but it ended there. The 3 blind mice totalky made a mess, kept leaving my door open and did not bring everything needed to complete the job. When they finally got somdone out to finish, he had to borrow tools, ruined my patio furniture, and didn't complete all the necessary tasks. He went to his truck and sped away. Didn't clean up, left the job undone, and left half the few tools he brought. Tried reaching out to the company, and their words were, what do you want us to do. Terrible, never use them. way too expensive for shoddy work. read more

Wade was very professional, personable, and extremely knowledgeable about HVAC. He was also well versed in electrical. He troubleshooted the problem from the most common to least common issues and figured out exactly what was wrong with our unit. Thanks Wade! read more

I wanted to give 0 stars because I'm so frustrated with them and will be canceling our membership. But I'll give a more reasonable review... We signed up for the membership because we had a great experience with them fixing our AC late on a Sunday night. We were hoping that their plumbing and electrical services that they advertise would be on par with that one experience. They were not. The biggest issue is actually getting someone to come out when you requested a service. Electrical guys cancelled three times and just didn't show up the fourth time. Similar experience with plumbing. We waited around the whole day for our 9am-11am appointment that eventually turned into a 1pm-3pm appointment, and no one ever showed up. We called the office multiple times and they were very apologetic, but that doesn't really fix my kitchen plumbing. Actually! I just remembered that their AC guys did the similar thing. We requested service on a Monday and they never showed up, so we just found someone else (and we let their office know). Then they randomly showed on a Friday when everything was long done. It was just a really disappointing experience 90% of the time. Again, especially because the first one was so great, so we expected more. Some people may get lucky and they will actually get someone to come out, but don't sign up for the membership. read more

Four days of plumbing issues and called a second plumber to actually finish the job. The initial team was very knowledgeable however the work crew was confused and unable to get the work completed. The solution of raising the toilet with 2 inches of grout was poor workmanship and not the proper way to fix a toilet. They did dispatch the initial team twice to mark out what needed to be done, but day 4 was just too long. We are having another plumber check the work outside that was done for quality. The other issue is that we were not made a priority to restore. We were informed someone had a new job for them at 8am in day 4. They would fit us in the afternoon. We paid over 8000.00 for this poor service. The management team then informed us that they were doing us a favor and nothing was eligible for a refund. Which is fine lesson learned in paying in advance. When you are in a plumbing mess the last thing you need is to be taken advantage of. read more

The clean out done by first technician was not good. Had to call them back. This time they sent out a plumber he found the clean out and finally removed the clog. So because the first guy did not have the equipment to find the clean out I was given a higher price. Should of been the 79.00 dollars. Never received any refund and what a sham. read more

I would not recommend this company to anyone. They are extremely unprofessional an overpriced. I had a new air conditioner installed over 2 months ago. The picture above shows what the air conditioner look like after 3 days. I have called repeatedly to have someone come out and repair the air conditioner and has yet to be fixed. They either do not show up to the scheduled time or show up several hours late without notice. I was quoted one price and two months later when I received the bill I was shocked to find out I was overcharged by $1,236 when I called to question this I was told it was a mistake and they mailed me a check over a month ago. I never received the check excuse was that the check was mailed to the wrong house and they will credit my account. I was credited my account but I'm sure they would never credit me if I didn't call to question it. The air conditioning unit required a permit that had to be signed off several days after the unit was installed I never received a call for the inspection for the building permit after a month I called and was told they have to schedule I cannot do it. A week later someone did come out to inspect the air conditioning I believe they hired the individual and paid them off because the guy was literally at my house for 2 minutes. He never looked at any paperwork never looked at anything and signed off on the air conditioning I don't believe if I were to call building permit and have someone come out that they will have only taken 2 minutes to inspect a unit. I was told I would have one of the best AC person come out to look at the issue again a problem with scheduling because they did not call me. When they finally did call me to say they were 25 minutes away. They came an hour later and it was a different person with very little experience and he could not do anything but take pictures. That was last week and I still have yet to receive a call. read more

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Furnished & installed a water heater. After being paid in full refused to provide a proper invoice in order for us to file for a Teco Gas rebate of $350. Totally ignored us. What a shoddy outfit!!! read more

And Services, out of Tampa, should be run out of town. I am disabled and live in a small mobile home. The AC Cost me $10,000. In looking at other jobs completed by And Services, AC systems (for large homes) seem to average between $4,000-$7,000. I can't help but wonder (since I have never received the itemized bill I requested 3 times) if the price tag was coincidentally the same (to the penny) as the Greensky approval of $10,000 or if they regularly take advantage, Disabled people. While initially, I was in the hospital when they were to come and finish the job, it has now been 4 months and the contractor has not returned to finish the install. Original work was supposed to take 4 hours. It took 4 days, partly because a "main electrical wire between the house and the outside system" had to be replaced. They shut off my main electric service for 3 days (the AC is on its own system) and ruined the food in both my side by side and deep freezer. I was told they would compensate me $100.00 for the $350.00 in ruined food. That I "should be glad you're even getting that." (CSR -- Edgar) Well, I never even received the $100 promised. From looking at the Hillsborough County Construction Department Records, the Contractor did not take out required Construction Permits for the system replacement--especially considering it involved replacing electrical wires. They had me sign giving them permission to apply for the permit and I'm sure I was charged (though I don't know since I cannot get the itemized bill I requested). Since there were no permits, there were No Inspections by Construction Officials. Having been trapped in a house fire, started by an electrical problem which left me hospitalized for several months, I worry that the job was not completed properly. And Services Did Not come back to replace the grate, which they had to "order" or to finish the reattachment of the door to the AC closet. And Services Did Not come back to complete the Duct Cleaning--which had added $1400 to the bill. The $1400 has not been refunded. I've spoken with employees of And Services quite a few times, though "Edgar" who had handled the problems with my job is "not available but will call you back." Yes, and hell will freeze over. read more

AND Services installed new A/C on September 1st 2021. New A/C hasn't worked for almost a month. I paid them all in advance. I call them for days to fix it. They came a couple of times but did nothing. My air conditioner still doesn't work. I ask them to take their non- working NEW A/C back and give me my money back. I`m still waiting for them to answer my calls. Do not use them. They are not professionals. read more

I have decided to upgrade my rating from less than 1 star to 3 stars. Justin the co-owner called to speak with me personally after my last experience and was VERY personable, sympathetic and handled the situation well. Although I do not have any more services that are needed to be done by AND Services, I did decide to keep my maintenance plan with them. I have not been disappointed since speaking with Justin. The office staff seems much more helpful and knowledgeable and the service techs are helpful and friendly. Three people have stood out for good service: Justin, the co owner who handled my complaints Adriane, the plumber who came to my house. He was honest and upfront about my service Robert, the maintenance technician for my A/C who was also honest and upfront about what I did and did not need done for my unit. read more

Just a cautionary tale. Do not use AND services for your HVAC needs. They show up at 8:00pm for a 3:00pm scheduled service. Then they charge 1500 for a blue light and tell you it's a "deal" and they are giving you a break. The blue light does nothing. We still have had covid and allergy's. Do not get suckered into getting this light. It only lasts 2 years and does nothing. It's modern day snake oil. Unfortunately my husband signed the contracts without consulting me and we are stuck. The manager is very rude and has a that is your problem now audited. You know something is wrong when even the employees in the call center are saying that is crazy and I would be mad too. read more

They bdeserved NO STAR!!!!!!!Horrible service everytime I call. Had AND install my system a year ago. Ive had to call them to schedule the inspextor 2 times, along with a repair tech 2 times. Also the installer tried talking me out of installing an extra return vent in the ceiling that I was paying for. He wanted to do it along the floor. Horrible way of removing heat in a house! Heat rises. He wanted the fast way out. Move forward in time and the duct work comes loose from the air handler and I call AND services and they end up movingmy scheduled appointment without telling me. 2nd service call the drain line was clogged sue to the pump installed incorrectly and they moved my appointment again! Months later my system starts making a loud bang (not mechanical) and a loud hiss. I call on saturday evening and well no one can make it till monday. And I had a schedule for sunday. Moved without my knowledge again. They say 24hr emergency service but ill be at 2 days by the time they arrive. And now the AC WONT EVEN TURN ON!! Only reason I use this company is for the warrenty. Once thats done ill shit on AND Services! They are SUCK!!!!!!!! Total SCAM!!!!!! read more

I called AND two days ago and the "technician" Zack sounded more like a sales person, but overall treated us very nice and courteous. The drip pan was leaking water to the return box. I told him that I wanted to change the damped return box. He provided a quote given to us over the phone by John (Zack's boss) ($2600) and we agreed to proceed. That's when he tried to sell me a new unit. Two days later my wife called to cancel the appointment to replace the return box and then John told her "you had the money, so what happened? (In an rude / demanding tone) I guess it's all about the money and no customer service. Not planning on calling AND again read more

total ripoff. told my daughter in law needed to replace complete a/c unit for over $12000. only needed to replace a capacitor cost $186.including service call. bunch of bandits read more

Best service and install team to get my A/C up and running!!

I am going to sue this company. Two days ago, I had a water leak in my garage. I called them up and after some time a technician came out. He spent several hours probing all of the outlets from the city water source and the inlet piping to my home and could not determine the cause of the leak or reason for low water pressure. After that he inspected the water heater and said the casing was broken. His entire attitude was defensive as I just wanted to ask questions. I asked if the unit could be repaired and he said no and that I needed a whole brand new unit at $3,000. He proceed to purchase a new unit from Lowes and returned home to me. After dismantling the "broken" unit, he installed the new unit. Guess what....the water was still leaking on the floor. He was puzzled and did not know what to say. I asked him to look at the baseboard behind the new unit and sure enough water was coming from a broken pipe behind the dry wall. He never bothered to initially look behind the unit to see where the water was really coming from. He then quoted me $1,500 to cut out the drywall and fix the broken pipe, saying it would be half the cost of a new water heater. Elapsed time of this effort was over three hours. It was 10:30 PM late so he went home promising to come back the following morning. Next day, he arrived at 11:30 AM and proceeded to cut the drywall and repipe the broken unit... that to another 3 hours. After that we tested the faucets and showers in my home. Pressure was low and so proceeded to quote me $480 a piece for two new pressure valves for the bathtubs. Finally, when he handed me the bill I was shocked to see an invoice for $3,175. This was after he had quoted me $1,500 the previous day. Looking at the invoice there was no line item itemization....just a grand total of over twice what he said earlier, As a result, after deducting the cost of new inflated parts, the labor I calculated was over $2,000 for three hours of work...that comes to $ 667 labor cost per hour. Average hourly cost for a plumber is from $45-$150 @ hour. STAY AWAY FROM THIS COMPANY. read more

Disappointed. Bad service experience. Called for two days to speak with supervisor and never got a response. Paid for service maintenance plan and received a salesman at my door to replace my entire unit $6500-$8000 quote. It's a shame their paperwork says they pride themselves on customer satisfaction. read more