My air conditioner broke and I called AND Services to get it repaired. they recommended not fixing it as it would cost close to $5000 and wouldn't guarantee the repairs. They advised we needed a brand new unit. I agreed due to the urgency I had They sold me one for almost $15,000 and assured me that I will never have any problems and that my electricity bill will reduce drastically. On the contrary, I have had nothing but problems with it. First the main duct was separated from the unit for a month cooling my attic but not my home. You can imagine what that did to my electric bill. They have not even reimbursed me for that. They left no access point to get to the air handler in the attic and the unit has never cooled the house as it supposed to. Now it has a leak that they cannot find so every few weeks they have to come and recharge the system. Their customer service is non existent and in fact they have told me point blank that they will not resolve the issue, that they were contracted to install the system and that's what they did. I'm a senior and they took advantage of selling me a very expensive unit that doesn't work. I recommend you choose any other company in the world except AND Services. read more

The first guy came on a Saturday and wasn't prepared to do anything but the most expensive repair (he didn't have the tools), but he guaranteed the service. Within hours that repair proved inadequate. On Monday they sent another guy who assured us that *his* fix would be adequate but he would call his supervisor who could do the camera inspection the first guy guaranteed free of charge (we had to demand it, but...) Later that day John Guzman showed up to do the camera inspection as promised but he found significant system clogging. No problem, because ​a $4000 repair would guarantee no problems for the year and likely result in 20 years without further issue. It has been 24 hours since that repair and *the original problem* is still happening!!! AND services stole our money and delivered exactly nothing in return. Run far, run fast. This company is being reported to the Better Business Bureau. read more

The electric side of this is amazing!! They help with any new ideas and are creative and helpful. Any mistakes they were eager and willing to get managed quickly. The plumbing side I had less confidence in and only used them for half our estimated job. They originally charged us for the whole job but then credited us for most of the work not done after speaking with their management. The admin staff is great and helpful! The electric supervisor Adam was also a great help along with his team. My 4 stars stems from the pricing issues and that we had to keep touching base for issue management. Otherwise they were thorough. read more

Wow. BEWARE! I just had a problem fixed (supposedly) that I had to pay $259 for and it only took 2 minutes to fix. I googled the part & it is only $15!! Ridiculous that I was charged this price for a very quick fix! Also, they want $700 additional for freon! They also quoted me $7500 for a new system (900 sq ft condo- 2 ton AC system). That is more than I paid for my home AC system! All the sudden they took off 30% for about $5300. If that doesn't tell you something I don't know what will! I will not use them again! read more

So, one day someone from AND knock on my door and stated they were the company that installed the system, and they were at my home for a warranty inspection" Since I just bought the house (6 months), I was surprised but nevertheless I allowed the "tech/salesman to perform the inspection." He told me that I would need to replace all the ducts since they were contaminated with "black mold." Of course, I had to consider their "reliability/trust" so I went along with the suggestion $$$$$$$$$ expensive. Of course, the "tech/salesperson" right away recommended buying a new AC system, which I declined since the unit that came with the house was fairly new. Now, my heating unit is not heating, and when I called to report that my heating unit was working before they came, and of course, the first thing that came out of the person calling me back was" oh you might need a new heating unit" If it walks like a scam, sounds like a scam and looks like a scam..... I am still waiting for the "tech\salesman" to show up to see what they damaged when they first came. I should have gotten some other quotes/inspection. read more

THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH!! I paid $5,000 cash for a new a/c unit that stopped working, I kid you not, on DAY 1. They'll fix it, I use that term very loosely, and it will work maybe 3 weeks then HOT AIR. I'm so sick of dealing with these people. Girl at office told me "well you didn't buy a top of the line unit". $5,000 for JUST the outside unit (no thermostat, vents, etc) and I'm not expected to have cold air? Who is this girl? I told them from the first time unit broke that I wanted a new unit, that the one they gave me was a lemon. CRICKETS! I'm sitting here as I write this review HOT Again!! Thanks for nothing guys, your company is a joke. Too bad the jokes on me & my family. read more

Very disappointed. Had a minor but urgent need to repair the leaking water line coming into the house. Instead, technician took time to tour the residence and proposed about $20,000 to repipe entire house. Then when I said all I wanted at this time was the repair I called about he had to run to supply store for parts. Between these two we were without water service for about 2 hours longer than needed to be. To be fair, Jay the technician was professional and competent completing the work in about an hour. However, using approx. less than $100 in parts, still charged $920. Seemed a little steep. Probably company policy to try to upsell and not his fault. Would have preferred the work be done first and then asked if I wanted to be quoted for any additional work. read more

AND Services lacks follow through, they have poor scheduling procedures and won't work with customers regarding their own errors. Charged me for thermostat, ac broke again, second time they came out after trying to call them multiple times, it was suddenly the condenser. Put my old thermostat back! Unbelievable! Charged me a high labor cost then when I called management they were conveniently not available and I never even received a call back! Piss poor customer service. You will get more satisfaction burning your money! Call a reputable company that cares about their customers. read more

Wayne came to my house in a HUGE time of need for my family and ripped us off. He convinced us this was the best offer and he wasn't a sales person and we didn't need other quotes. If you need a quote and have time, I guess calling them isn't a bad thing. But if you need something done quickly, as I did, and you need a company you trust to be honest, do not fall for this company. They will take advantage of you. I HIGHLY recommend staying away from this scam. We have two small children and had plumbing issues, and they over charged us by $2,000+ from the market rate. And I know it is my fault for not getting more quotes because we were in such a rush. Then, their back office support is bad as well and wouldn't give us a receipt. Worst experience of my life, I never leave reviews but feel like I have to to help more families like mine. read more

Poor customer service, lack of communication. They claim to have professionally Trained Technicians but the end product proves otherwise. No one that answers the phone can ever give a straight correct answer and the people who can are never at work. I paid $18,000 dollars for a complete AC system, new air handler, outside unit and complete engineered duct system, system keeps leaking through the ceiling and "AND Services" doesn't seem to be equipped or capable of correcting the issue they caused when the installed the system. Any company can find a few good reviews to put on their web site this company is a terrible choice, don't let my terrible experience by yours call someone else. They say their "Honesty goes a long way" in my experience it doesn't go farther than the trash can. read more

We chose to work with this company after Irma gave us AC problems. It was an uphill battle the entire way. They sent out a sweet and friendly sales guy to start who promised us the moon. We liked him and we felt comfortable with him. From the second sales handed the job off to the "do-ers" it was an uphill battle that lasted 20 something days. We had to force them to do their job and stay on them every second of the way. read more

2019 On June 4, 2019, a salesperson named Stacey was sent out to discuss our options. Since our units were original to our house (2006) and our electric bill was extremely high, we decided to proceed with the sale/installation. Stacy stated that we needed a new 2.5 ton (downstairs) and 5 ton (upstairs) unit. In July 2019, AND services was contracted to replace two AC units (air handlers and condensers) for our property. The removed units were a 2.5 ton (downstairs) and 3 ton (upstairs). The installation of the new units occurred on July 9, 2019 by a tech named Osmel. The new systems included UV lights to help prevent bacteria growth. The inspection failed "(7/19/2019 11:37 AM) Condensers need to be turned for service ability look at installation manual. Don't understand why one unit is on hurricane pad and not the other Unit 1 doesn't sound like it is working correctly" per inspector (available on county records search). On July 23, 2019, the new upstairs A/H was not working and leaked water through our kitchen ceiling. AND services returned on July 25, 2019 to re-isolate the return box (was left with wood showing after install) and turn the condensers and change the disconnect box to pass next inspection. The new disconnect box is much smaller compared to the previous one and the service note states "handyman to repair wet drywall and fill the gap at new disconnect box for condenser with stucco" which was never done. On August 30, 2019, the upstairs air handler was not working again and leaked water through our kitchen ceiling a second time. On September 20, 2019, Randy came "TXV changed on both units and water collection pan and additional overflow switch added to upstairs return box. Services notes indicate that "painter for kitchen ceiling, you can see all touch ups, client not happy". Have discussed with Edgar who agreed to have entire ceiling painted but never followed through. On October 3, 2019, the final inspection passed. I spoke with Edgar several times regarding the issues noted and a handyman came out to fix the paint on the ceiling from the water damage. He "feathered the paint" around the area to try to get it to blend with the rest of the ceiling. This did not work, and you can still see where the damage occurred. 2020 On April 19, 2020, the upstairs air handler was not working because water had backed up and tripped the float switch which shut our upstairs unit off. July 10, 2020, the upstairs air handler was not working because water had backed up and tripped the float switch which shut our upstairs unit off. On July 28, 2020, water had backed up and tripped the float switch which shut our upstairs unit off. AND services said we needed a new condenser pump that would cost $800 to install. We paid for the premiere membership ($189/year) during this visit to cover the cost of the evaluation. We contacted another company for a second opinion on July 30, 2020: "found to have high static pressure and overflow device attached to unit keeps filling up. Replaced float switch and added in line vent. Recommended air duct modification or checking heat load calc for 2nd floor". Cost $150. We were also informed that the upstairs A/H was a 4 ton A/H matched with a 3.5 ton condenser outside. Spoke with Edgar, AND services manager on August 10, 2020 to discuss being charged for a 5 ton A/H and having a 4 ton A/H installed. This was a large cost difference and Edgar issued a refund of $977. On August 14, we called AND services to review the findings from the second opinion and a tech from AND services, Rosario, came and found "when arrived found air handler all wet, high static PSI @ .7. Adjusted blower speed, static PSI drop to .5". The blower speed was changed from high to low. On August 21, 2020, Brian M. from AND services preformed yearly maintenance on both units "coils and drain line cleaned". On September 18, 2020, water backed up again and Jared from AND services was dispatched. He stated "cleared out very clogged drain line. This has been a big problem since we installed this system. Static pressure is .5 and the system calls for .5 so that is good". 2021 On September 16, 2021, water backed up into the secondary pan and tripped the second float switch located in the upstairs air return. Victor M from AND services arrived and stated "drain line again clogged, dripping to secondary pan. Recommended pull and clean/new evaporator at $732". The drain line was cleared the night prior, September 15, 2021 by my husband: flushing the lines with hot water and using shop vac on outside drain as well as removing 1 in of water from secondary drain pan. I called AND services and asked to speak with John Escalano? the GM but I was transferred to Edgar, manager. Edgar stated that it had been a year since the last issue so there was nothing to complain about. He stated service should be done every year, which was completed. He also stated that I never pay for any service and I was trying to get it for free even read more

It is very interesting that the companies website has 5 star reviews, when, in fact, this site has reviews from actual customers. And Services is the worst company I have ever dealt with. Four or five technician mistakes starting with the installation have caused over $1000+ in damages, including a kitchen cabinet falling off the wall. Every technician except for the last one said the previous repair person did it wrong and explained what was done wrong and what should have been done. After the first two floods (unit in attic) a person was sent out to paint the walls (freshly painted months prior) and did an unacceptable job. I spoke to Edgar and told him I would have a professional repair the damage, and give him the bills. Because of the pandemic it took over a year to get some one here, During that period of time two more floods occurred, all mistakes by technicians, When the job was done I had the semi annual check up done (the last one done by them even though I have one left!! I was told I had to have some lightbulb installed. The technician advised me to just deduct that cost from my bills to be reimbursed to me. After serveral attempts to reach Edgar and no return calls, I called one more time and asked to speak to the top person there. That person was John. He proceeded to yell at me, accusing me of deducting the bulb cost from the repair bills. and they would not give me any money and hung up. What happened to customer service! read more

The absolute worst service ever. A technician came out on Friday to give us an estimate that clearly called out one brand and verbally told us they do not use a big box home improvement unit, because the professional ones are made with better quality. We were also told they would be out about Noon on Saturday. At 3 pm they finally showed up, but had to go buy a water heater at the home improvement store we were told they don't use. If I could give them zero stars I would. Now we are scrambling to find a place that will put one in! read more

I have no idea how this company is "number one rated". They have canceled THREE appointments with us either at or after the scheduled appointment time. This is three days that we had to take off work early to be available for the plumber. I can completely understand having to reschedule once...maybe even twice. THREE TIMES?! Complete disrespect for the customers time. Very disappointing. read more

And Services did our solar panel install a few months ago and were very thorough and professional! Came out for a consultation, did some follow-up research, gave us the quote, made recommendations on trees that needed to be trimmed for optimal sun exposure, and had the panels up all within a month. They came out for a follow-up appointment shortly after that, to make sure everything was installed correctly. We referred someone and they gave us a nice referral bonus as well. Techs were all very polite and professional. Would definitely use them again! read more

This is who you call when you want the job done right!!!! Don't call the rest call the best!!! And they do plumbing and solar!!!!!! And that they do it all so I recommend there service Tampa s no.1 a/c ...service and plumbing and solar sale s..... give them a call first!!!!! And yes they answer there phones not like other companies that have a taped recording and puts you on hold and there voice mail says full...?nope they have live people answering there phones ready to answer your question s and help you find your needs so you want first class service here it is!!!!!!! So if you really want to stay cool‍you know who to call!!!!!!they rock!!!! read more

These guys are completely unprofessional.they set up an appointment at 11 am and showed up at 7:30 pm. I called them 5 times and they kept saying, "he's on his way to your house". He was extremely rude and very unprofessional. read more

Signed up for their service deal at Home Depot. They didn't show up when they said and it took some doing to get them out there. I don't remember the name of the tech that came out (it was over six months ago) but he was great; serviced the air conditioner and gave me tips on maintenance. I did have a problem with the fan not turning off so they had to send someone else. He checked and said it was the motor but he could not fix right then and could not tell me how much it would be but the owner would call me to follow up. Never happened. I did talk to the owner once and he was very rude and condescending. The folks at Home Depot tried their best to help but this guy is just a horrible businessman. I don't know how he stays in business. Home Depot should find another HVAC contractor to provide these services. read more

I had AND come out to check on my air conditioner, which was still cooling, but not well. The tech was very friendly and personable. He said the evaporator coil needed replacing, and recommended we replace the entire unit. He priced out the cost for the coil and said the part alone was $1587, which surprised me. Basic research online showed it to be about half, but of course I was not confident, given that I know these things vary. I asked him to verify and he said, yes, it was that much. He also made a show of calling his boss and proposing a "special" for me if I chose to replace the entire unit. I refrained from making a decision to move forward at that point, and they waived the $59 fee for the visit. After he left, it's worth noting that my AC stopped blowing cold air altogether. We turned off the unit because the tech warned that we'd freeze it up if we ran it too much, and we were now no longer getting any relief from its use. I called another local company for a second opinion. Without telling them the cost that was quoted to me, I told them the diagnosis. They looked into the cost themselves and said that the part alone was about $800 - a much different cost than the nearly $1600 quoted to me by AND. When they came out to look at the unit, they took off the panel and immediately saw a leak in the reversing valve, a much smaller fix. I can only conclude that the AND tech intended to replace a coil that did not need replacing, while fixing the small issue at the same time. I would warn every consumer to get a second opinion, and, frankly, avoid this company altogether. I know I will. read more

Do not. I repeat, do NOT ever call or hire this company. After reading other reviews it was apparent they use the same tactics over and over again just to get as much money from you as they can. They tried their tactics on us, but we may be elderly but not stupid. Maybe they should be tried for "elderly abuse" under the legal statute in the state of Florida. I am surprised they have not been exposed more in social media; the press: and TV. I guess they feel the population in this area is so great the odds are in their favor to continue their tactics. I trust the reviews here on Yelp. Other areas such as Google have been "cherry picked" from all their reviews to build up a rating that in no way reflects the true nature of this company's tactics. read more

If I could leave zero stars I would. This is the worst company I have dealt with in my life. Please beware. They installed an air conditioning unit to replace an old one. The install was a mess. It looked like a jigsaw puzzle when they finished. This was to be a central air and heat unit. I did not have unit five years before the heating element went bad. They wanted thousands to fix it. I had a twice-a-year maintenance plan. They would come out and do nothing. Every visit required a second visit to do what the first visit should have done. Every visit also included a sales pitch for something else. One guy came out to service and sat in the backyard doing nothing. Never came in the house and after about 45 minutes came in and said he was finished and asked me to give him a google review. Shortly after or the next day my unit was not functioning. I called the company and someone came out fixed it and did the maintenance that should have taken place. I finally got enough of their shenanigans and canceled my service. Multiple calls to the company they would not cancel the service. Most companies I have done business with it only took a phone call. These folks had to pass to someone who never calls back and they continue to bill. I had to contact my credit card company and tell them to stop paying and dispute the charges. And now I get texts saying it is time for your semi-annual maintenance. This to me is harassment. They are horrible. BEWARE!!!! read more

I Called (And services) on August 26th because my AC was not working properly. It started back working properly overnight on Friday the 27th. It started acting up again around August 30th I called and services early enough in the day and they told me they would send someone out to my house. Nobody showed up and I never received a call back. Today, (August 31st) I called again and they told me someone would come out today. Guess what?! For the 2nd day in a row a no call, no show. I've called them 3 times today and asked to speak to a manager and have heard from no one. I'd save yourself the hassle. And choose a different company. What's even worse is that they're the ones who installed my ac unit under 4 years ago. And I am apart of the and services membership program. I will be reaching out to corporate letting them know how poorly ran there Tampa Hillsborough county store is ran. Lastly, i have a 2 month old daughter that I've made the staff aware of. I barely can take how hot my house is and now my newborn daughter sweating out of her clothes at night because you guys fail to be a company that exemplifies integrity and professionalism. read more

To use the word sleeve Would not even come close. They installed a water heater and charged just shy of $2000.00. A few days later they admitted to installing an illegal unit, and wanted over $1000.00 more to correct their blunder. Buyer beware. They are a franchise who are Jack of all trades. Master of none. read more

I was in the market for obtaining an entire new central air (condenser, handler and thermostat). I had gotten a few quotes from a few companies, including AND Services, who approached me at the Home Depot asking if i needed any AC work. I decided to set up an estimate just to get one more option. All prices were similar but AND offered a free smart thermostats and UV sterilization system. I decided to schedule with them and two days later the install techs came. Unfortunately things began to go south right away. The techs were not able to install the handler in my crawl space via the mode the estimator gave because of a support beam in the way. Had the original estimator gone in the crawl space he would have seen that. Instead he just put his arms in the crawl space and took photos. As the new handler wouldn't fit in up the opening the techs had to compete disassemble the handler and reinstall it in the attic. What was suppose to be a 6 hour job took about 8.5 to 9 hours. After everything was installed the techs set up the thermostat... after playing around with things for another 1/2 hour or so the tech team told me they thought the handler had a bad part that prevent the a/c from calling. The team left that night , nearly 11 hours at my house, with me not having working a/c on a brand new Rheem unit. They told me another tech would be out in the morning to confirm the issue and fix it. After missing one full day of work I had to rearrange my work schedule the next morning to meet the tech. He got there, assesses the situation and confirmed the issue. He said they didn't have the part and it would have to be ordered. I had requested that I get a new handler and I wasn't comfortable just thousands of dollars on a brand new unit that already needed to get a replacement part. They assured me it was an easy install. The replacement part came in two days after the initial install. Meanwhile I had to stay at a family members home as my house was uncomfortably hot and humid. The crew came on Friday mid morning. I had been told by the scheduler that the install of the new part was easy and might take 1-2 hours. I let the techs know I had to leave in two hours due to work obligations. They told me the install would be 3-4 hours. That's when I started losing my cool... I had already inconvenienced my schedule for 12 hours one day several hours the next day and now I was going to be spending another 3 to 4 hours just for them to fix a broken unit that should've been functioning the day it was installed. They got a manager on the phone and the manager assured me everything would go fine. They would extend my free labor warranty for an additional year. He said he would email me something in writing right away. I had previously contacted a manager by the name of John to discuss the situation and I was told he would call me within 15 minutes of that phone call. Over four days later I have yet to hear back from that manager that I was assured was going to reach back out to me within 15 minutes. In addition I have yet to get the email stating that my warranty would be extended by an additional year. I ended up emailing the company thinking maybe if I put something in writing to them that maybe somebody would address the situation. Again four days later and my email has gone on answered. While the technicians were able to install, and for the time being, fix my brand new air conditioning system, I am less than pleased with the quality of service from the management team. The technicians were all friendly and helpful and the things that were wrong were out of their control. However the management team, who told me they would reach out to me and compensate me for certain things, has yet to fulfill their word. I don't know how a manager can make promises and statements to their clients and then not follow through with them. It's really poor customer service. At the very least call me back to see if my AC unit is running properly. I haven't even gotten that phone call. I'm really nervous about ever needing to use them should something break. Not sure they'll ever make good on the free labor and warrant and if they do want quality of service I'll get. Based on the hassles I contended with and lack of concern and follow through with the company I would have a hard time recommending them to anyone. read more

What a mess...Our toilet backed up into our shower on a Saturday of all times. We found And Services through Google and they advertise a $79 fee for unplugging the toilet. Great deal we thought, When we spoke with them we told them that this was an ongoing thing once a year and we needed them to snake from the outside of the house 20 to 25' in. They said no problem absolutely we can do that they arrived on Monday and the technicians we're not able or so they say to unclog through this method. Without discussion of an increase of charges they went through the shower and then went up on the roof Once everything was unclogged they notified me that the bill would be $325 that I'm actually saving $400 because normally they would charge that for going on the roof. What kind of customer service is that!!!! 2 days later same problem. We highly recommend you stay away from this company read more

And Services. What a completely unethical con-job of an AC company. We ran into these guys at the Bradenton home show. We had been looking to establish a relationship with an AC company so we thought we would give them a try. We set up an appointment for a cleaning for $30. The technician shows up and immediately says we should replace our capacitor on the outside unit(thats five yrs old)because it had some rust on the top. The voltage was fine however. I thought that sounded fishy so I told him I would talk to my wife. While he continued I researched what he had told me and guess what? Lie. Next the guy comes inside and takes the cover off the air handler and tells me our pipes are rusted(you know the copper ones....that don't rust)and suggests replacing the whole inside. We should call because he may be able to replace it under warranty. Huh?! I immediately told him to put everything back together and get out of my house. While he was doing that I called a friend of mine that is an AC/electrical guy and he confirmed what I was suspecting. Total scam. We just bought this house in June. When we bought it it went through a thorough home inspection. I know because I was there. If there had been an issue they would have caught it. If you run into this company at a home show or are looking for a company to establish a relationship with this is not the one. Just thought I'd share with you guys. read more

today i called earlier in the day explaining that my ac system is not working properly. it appeared to be a simple fix with a problem with the thermostat. so i just requested a call from a tech, and we would have probably fix this problem by phone seeing that is is just a thermostat issue. all day no call, and when i called later they put me on a extended hold. she told me they did not have one person who can even call me to try and get cool air in my home. i did pay for a one year plan, and i am thinking i made a big mistake! can't even make a call, and no one to speak with me-even though it was after hours on the second call. so another night with no air conditioning. awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

We waited over 3 hours only to be told the repair man wasn't coming. It's south Florida and our air isn't working. 24/7 my behind!

AND Services installed an a/c unit for me three years ago. Overpriced, but it was for a rental property and we wanted to make sure the tenant was not suffering in a hot home in the middle of summer. We negotiated the price down from $7k to $5k. The tenant called last night saying the a/c was not working. Called AND and they set a repair tech today to diagnose the issue. Apparently the motor failed "because the ducts were so old they were basically collapsing," which then triggered the failure of the capacitor on the outside unit. The quoted cost of labor (since the parts were under warranty) was $698. After calculating that the cost of labor would be over $233/hour (he said that the price "included travel time and gas") he quickly said he couldn't do anything about the pricing for the motor, but he could drop the price of the capacitor replacement from $259 to $158. However, we "really needed to replace all of the duct work in the attic," which would be $6,084 but since they installed our unit they would discount to $4,258. I thanked him and let him know we were going to get a second opinion. I told the second company what AND's diagnosis was, and they came out later today to check out the system. The second repair tech called me and confirmed the motor needed to be replaced. He then asked me if the first tech had mentioned I needed a new capacitor, and I said yes. The kicker? Apparently my unit doesn't HAVE a capacitor, it uses an ECM motor! I thought it was fishy how quickly he dropped the price on the capacitor repair, but I still would have been paying $158 to fix a part that didn't exist!! The second tech suggested we add another return (which we expected) - and did not recommend all new duct work. He also noted that the unit was not properly installed - "looked like a rush job" and they should have informed us of the need to install another return at the time they installed the new a/c. Guess which company we decided to hire?? read more

Do not waste your time with AND Services. They promise you everything you want to hear, but never deliver. First the estimate sales person shows up an hour late. Promised the world, even tho their prices a higher than others. I still trusted AND due to a recommendation. Promised installation first thing the next day, today, no one showed up or called. After 4 phone calls getting the run around, saying they are delayed, enroute, will call you back, I received a call saying it never made the schedule for installation today. Umm, everyone else saw the work order and had excuses, now at noon your telling me it cannot be done. Now promised tomorrow morning first customer, by 9:00 am. I will not hold my breath. STAY AWAY FROM AND SERVICES read more

We had AND Services replace one of our three air conditioning systems with a Bryant system. Fifteen months later the AND routine service man said the condenser fan was was OK although it was running but growling loudly. Seventeen months later the same motor was growling more so we called AND and they pronounced the motor bad. It was replaced under AND's warranty; no charge for the motor and $439 for AND's labor. That's crazy, $439 for one-half an hour's work on a motor that shouldn't have failed. AND's service manager won't return my calls so I'll start on Bryant. Their motor should not have so failed so quickly. AND fulfilled their warranty but it's a poor one. read more

I contacted AND Services via Home Depot for a new A/C system for my home. They came out and installed and thus far all was well. They forgot to put a cover from the AC to my home leaving it wide open to animals. The next day they came and put a cover on that Mr. Tin man could have done e better job. Again I complained. Next day a new man came. They installed the cover from the AC to home. Next day, the State inspector came and failed the job they did. AND Services failed to know the State Codes. The AC was to close to the ground for the flood area. Next day they came and did the job that should have been done the first time. HOWEVER........ this time they did not bolt the system down or cover the area from the AC to the house leaving it open to all the animals. It appears after three calls today with no action they really do not care about customers. This is Friday and 2pm. I called three time from 9am till then. Always checking on it. The service from this company falls under the name POOR. Things should have been done right the first time. Clearly they do not seem to care about their CSI. My home still remains open to all animals. The company clearly does not seem to care about customer service. Typical, get your money and do nothing. I will be filing a law suit against the company if anything such as a SKUNK gets under my home. Their service ranks a inch above SUCK as does their follow up. Home Depot has been notified read more

This is a tough call. The service techs are great and hard working. I give them 5 stars. Management, I be generous and give them 3 stars. They make promises then you get excuses. I would rather have someone say to me, "we can't start this week or today and say we can start on Tuesday next week. For me they showed up on Thursday afternoon, started the job, then did not show up on Friday and did show up late Saturday afternoon. They worked about 2 1/2 hours. They did not show Monday (a holiday) or Tuesday but did show up Wednesday and Thursday. Always the same reason. "An emergency came up". I called last Tuesday to speak to the Boss and tell him how good his tech's are and was told he was busy and he would call back. You guessed it, he never called back. Yesterday (Monday) I call for my neighbor and they said they could be there that afternoon. They did show up to give an estimate and collect the payment. They claimed they had to get parts and would be there between 9 am and 11 am. Nope they didn't show up. I called and the first call I was put on hold and left there. The second call the lady was very helpful and I ended up talking to the service manager. He gave me all the reasons they didn't show up yet. I explained, again, the lady is an 83 year old shut-in. He said he would call her. He did not call her and here it is 2:15 pm and still nothing. Again, their tech's are great. Management sucks. It has long been said "word of mouth advertising is the best advertising" Not in this case. read more

WoW ! I am in tears ! Exploration of the elderly !!! 2 $5 stems installed in a mobile home faucet Cost $470.00 !!! And the results were un satisfactory !!! These people should be ashamed of themselves !!! read more

Every time this company has come to my house I've been more impressed by them. They're professional, friendly and more than fair on they're pricing. I wouldn't dream of using another service for any of my HVAC needs or any other service these guys offer. Great company!!!! keep up the good work!! read more

We had our aircondition installed and serviced by And services .the ceing came down 3 times .now the 4th time .Edgar the boss wont fix my ceiling .said it's my fault .like the 3 other times ? Not good business .I wont recommend And services to anyone read more

When it came to charging me $14,000 for 2 new AC units, they were fast! Even then they told me they would be there at 9am and it would take 1 day. They showed up at 1pm and said it will take 2 days. After speaking to someone who said she was the manager, they got it done that day. The parts were about $6,000, so they made $8,000 for 2 people working 9 hours each That was a year ago. Now the real issue with the company's communication started. Our first appointment was for Monday between 3-5. At 5:04, the technician called and said he's still in Ocala and won't be to my place until 7pm. He then asked what was wrong and I told him the AC stays on the variable speed and never kicks on to cool. He said that it's likely a part, he doesn't have it, it'll have to be next day. Next day nothing, Wednesday nothing. I get in touch with Edgar, who stated was the supervisor, and was told the technician never should have troubleshot over the phone and he will correct it and get someone out there. Alex comes out, looks at it briefly, states electrical issue and it can take hours to troubleshoot if it would be ok to come back in the morning. No problem. He comes back next day and it appears to be working. Couple days later we find out the upstairs unit is blowing air, just not cold. Another phone call, another technician, who showed up after the scheduled time, says the unit is out of Freon. Pumps in Freon, says it has a leak, puts dye in it, says he'll be back Thursday. Wednesday my wife calls to verify the appointment and she is told it will be 2:30-3 on Thursday. She told the person on the phone it would have been nice to know and we shouldn't have called. Come Thursday, 3pm rolls around, no one here. Wife calls again, we are now told the time is 4-6pm. At 5pm my wife calls again and is told the technician just got to his current appt and it will be later. At 7pm my wife calls and speaks to Karen, who is really nice and apologetic. Karen is unable due to company policy out us in contact with Edgar or give us his number to find out why we can't get service. At this point we are told possible tomorrow. They had no issue taking $14,000 from us but now they can't get their stuff together to honor an agreed appointment time. If anyone in that company, outside Karen, cares about customers, help us out!!! read more

We called And Services because our AC suddenly went out in the Clearwater area. After setting up an appointment, the company sent out a technician within 3-4 hours. Upon arriving, the tech checked everything mentioned that he discovered the problem. He proceeded to tell me that the entire AC line was frozen and that I need to replace the entire system at a cost of $3000. Yup, I need almost everything replaced he said. I thanked him for his time and sent him on his way, but before leaving I even asked about the diagnostic call fee of $59, wondering when will that be charged to my card. 'You know what, don't worry about it' he said. Hmmm... OK, I guess. I believe its likely because he didn't want to go on record with his "findings" that my entire system needed replacement. Shortly after, I contacted another mom and pop AC repair company and they promptly sent someone out. Needless to say, he had my entire system up and running within 15 minutes at a cost of $133 & $75 of which was the cost of an after hours call. He mentioned that these guys work on commission. I can only imagine all of the little old ladies and gents that have been swindled by these people. read more

We got a new HVAC unit two years ago from this company. It worked amazing for the first two years. Now it's Not working.. I've come home to 80° in the house. The first guy came out and claimed it was because we had a manufactured home and that was why it wasn't cooling. I said we had the unit for 2 years and it worked fine. This guy just replaced the thermostat. Second guy came out and told us it was dirty coils and it would be $250 to clean them! To spray them down with cleaner and a hose... Now today it's 80° again and will not cool down.. even with the unit running ALL DAY. I called and talked to a manager who seems to not give a shit. Just send another tech out tomorrow. The unit is rated for 2100 feet. Our house is 1400. It's ridiculous! I'm fuming. read more