The staff was warm and welcoming right when we walked through the door. They immediately began helping us with our luggage and providing us with drinks. This was a great first impression. The suite we stayed in was large and gave us space to layout everything we packed, and allowed us to unwind after running around the city. I wish I could give another star for the water pressure in the shower too. The gym felt updated and well kept, the restaurant and staff there were also pleasant, and the housekeeping were also kind and helpful. read more

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After hearing so many great reviews about Andaz 5th Avenue, we decided to stay here and switched from Thompson before the recent points devaluation. I emailed the hotel in advance to let them know this trip was for my husband's milestone birthday and our anniversary. I also applied a Guest of Honor award for this stay, and the staff acknowledged it in their email. During our stay, however, there was no mention of our anniversary or even a small gesture for my husband's milestone birthday. While we certainly didn't expect the hotel to do anything special, Andaz 5th Avenue was the only one of the four hotels we stayed at during our NYC trip that did nothing. For a Category 8 property, that was disappointing. I mentioned this in the post stay review. The manager did respond and apologize that they fell short as a higher level hotel. One of the perks at Andaz is that guests can receive Citi Bike vouchers during their stay. We requested them at the front desk but didn't receive them until our very last day because the manager initially forgot about our request, and then it took quite a while for their computer system to generate the code. On the bright side, the hotel is in an excellent location. There's plenty to see and do, and a subway station is conveniently nearby. The hotel is pet-friendly, but it also has two hypoallergenic floors, which is great for guests with allergies. The restaurant serves an excellent breakfast. The breakfast potatoes were the best we've had in a long time. The mushroom scramble was unique, flavorful, and filling. My child absolutely adored the French toast, and the lavender cream was simply dreamy. For the price point, I'm not sure if I'd stay at Andaz 5th Avenue again. There are plenty of great hotels to choose from in NYC. read more

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Always love Andaz. It is a part of Hyatt and Amex hotel collection. Located in 5th Avenue across from New York public library, walkable to everything. Area is safe and clean Lobby is pretty small. They checked you in via tablet. Our suite was not ready when we arrived around noon. Hmm. So we dropped our luggage with them. Fyi, the suite is slightly in a different bldg, but still connected. Basically you go to 2nd floor, then go to another elevator to 9th floor, there's only 5 room in that floor. With Amex rewards, normally we receive early check in, late check out, complimentary breakfast for 2 daily [but dining area is in renovation so we ordered from room service, 2 hot drink, 2 cold drink and 2 dishes], and $100 credit can apply for food, bar and their amenities. Ps: complimentary Path Bottle Water, Chocolate and chip inside the room. Also complimentary bottle waters, coffee and tea that you can get in the lobby. Bedroom suite: a king bed and a queen pull out sofa bed in the separate area. Bathroom: the shower power is strong and nice, however, since there is no door on the actual shower, the water sprayed everywhere, and our floor is so wet. read more

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Okay, there's another review for Andaz here and it cracks me up because aside from the lobby poo smell issue (it smelled fine to us), the rest is spot on, especially the lighting in the bathrooms lmao. It truly is simultaneously dark but harsh as heck, and putting on makeup is a real adventure because who knows what you're gonna look like when you get outside. We wound up here after a last-minute accommodation change and needed a place to stay for 6 nights. The rooms were clean and relatively spacious. We were out from the crack of dawn till bedtime, so we didn't need many amenities or anything too fancy, and the location is very convenient. The bed is on the firmer side, but the pillows were poofy, good enough. My only real complaint is also the showerless doors. They're awful, especially when they install a rain showerhead on the ceiling that cannot be moved, so every shower is like doing your best to keep more water inside the shower than out. The Byredo Eleventh Hour toiletries were nice. Service at check-in was friendly. The island check-in desk just hanging out in the middle of the lobby is weird... and do the staff have to stand next to that thing all day?! It looks so uncomfortable for them. Hotels in Manhattan aren't cheap to begin with, but this Andaz is definitely not one I'd happily pay $800-1k/night for. read more

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I've always wanted to stay at Andaz 5th Ave, and it was very convenient for all the touristy things we had planned. I redeemed 135,000 + SUA to secure an Andaz Suite for my MIL + teens. I redeemed 100,000 + Cat 1-7 FNA for our King room. We were upgraded to a King City View Deluxe at checkin. Our room faced the NY Library and it was lovely. We had tickets to see Maybe Happy Ending and the Belasco Theatre was a short 10min walk away. Beautiful musical, highly recommend. Daily breakfast at the restaurant was covered for our family of 5 since both hubby and I are Globalist. We loved the complimentary in room snacks and beverages. Hotel also gifted my MIL a bottle or Prosecco for her birthday. My only complaint is the doorless showers. I also wish they had Nespresso machines and Dyson hair dryers in the regular rooms too. The pull down curtain for the bathroom in the Andaz suite was weird, along with the missing door to the toilet in the king room. Very odd design. read more

Andaz 5th Avenue - View from room 602. - Hotels Near Me - New York, New York

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I had the most awesome experience here. The staff was very professional and accommodating. I had a couple hiccups and there was no back and forth, they quickly sprung to action and resolved the issue to my satisfaction. From front desk to room service to housekeeping we received a complete white glove service. I had the loft bedroom. Very nice modern and spacious. Room service was very posh with actual plates cloth napkins and spot free silverware; complimentary chocolates and champagne and a personalized note. The food was tasty and plentiful. Lots of photo worthy spots throughout the property. Excellent location between 2 train stations, across from NY public library and shopping and just a short walk from Times Square. My new favorite NY hotel! read more

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I liked this hotel very much. Prices are reasonable considering the location and the lofted ceilings. 12 feet ceilings in New York really make a difference. Try asking for a city view room and you won't be sorry. Unlike some of the other places I have experienced in New York, the service feels curated but not high brow. Globalists are entitled a breakfast which includes room service. I loved the design themes incorporated here including high schoolers painting some of the common area walls. Amenities are also quite nice, a little masculine scented but really made my hair poof up, and with a receding hairline that says a lot. Also, most items in the mini bar are complimentary and they do a nice offering of hot apple cider and complimentary wine. The details here are very thought out, which is not a garauntee at this price point in nyc. read more

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So glad to have picked this place for my weekend stay in NYC. From valet parking to the complimentary wine hour (with very generous pours) and lastly their baseman restaurant with a good size selection for breakfast (had steak and eggs and lobster frittata) what else can you ask for! If you are a Globalist, using points, the valet and breakfast are complimentary! I stayed at one of their Andaz suite. Huge by NYC standards and loved the shower and the free sodas, water, chips and chocolate bar in the refrig (complimentary too). Only comment is that there is no door between living room and bedroom and the bathroom doors takes a getting used too. It's my first time staying at an Andaz property and highly recommend this hotel for a stay in the city! read more

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(8 years of staying here so probably time to update the review) New York City isn't exactly what I'd call the "easiest" place in the world. Even on its best day, there are challenges. So, to have a great visit to NYC, there's a key ingredient... Staying at the right place. Bringing your sore feet back to a nice hotel at the end of the day. It needs to feel like a sanctuary, in a sense. There's just no way to love your NYC trip when you don't love the hotel you booked. And I love this place. I don't use the word lightly. After 5 or 6 stays over the years, I feel comfortable saying "love." To be perfectly honest, my last stay 18 months ago had me questioning the love. But then I spoke to Alex, who I believe is the director/manager there. And this man went out of his way to make sure our next experience was a great one. He took care of us in a way that you will only find at exceptional properties. Through the years, I've also seen that level of care from Michael Sanchez who worked the night shift at the time. I can't think of a single negative from the stay we had last week. Not one. My previous questions from 18 months ago were all answered. And this property is better than ever. Thank you, Alex. I imagine much of that is because of your influence. That's about all there is to say. I love this hotel. read more

Sleek and Stylish Minimalistic Midtown Boutique Hotel. State-Of-The-Art System. Amazing Staff. High Ceiling Rooms. Quiet. Great nights rests. Every amenity has its place. Ideal for on-the-go travelers. Right across from NYPL and Bryant Park. Walkable to Broadway and Garment District. Easy UBER PUs. CHEERS! read more

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This is an extraordinary boutique hotel that strives to meet their guests needs in every way. The rooms/suites are spacious, the staff is welcoming and knowledgeable, the location is perfect for sightseeing and business. read more

I placed an order for flowers to be delivered to a guest at the hotel. I was initially quoted $150 for a seasonal bouquet, which included delivery. However, I was subsequently charged $383.85, more than double the original amount. This substantial increase was not communicated to me in advance. While I acknowledge that our request for a lily and a rose may have contributed to a higher cost than the initial $150 estimate, a more than doubled charge without prior notice is unacceptable. I am extremely dissatisfied with the hotel's customer service. When I contacted them to express my shock at the final cost, the lady I spoke with was unconcerned. read more

Run, don't walk, and find a different hotel to stay in. I have no idea how there are positive reviews on this hotel. I've stayed in a ton of hotels, many of them other Andaz properties. They should be embarrassed to be in the company of this one. My mind is blown they have the nerve to charge $1100/night for this room (we used points, otherwise we would have found another hotel soon after checking in). Firstly, the lobby smells like sewer. It's the first thing we noticed and it remained for our 3 night stay. Most hotels have a lovely signature scent...this one has poop. The living room of our suite (#1410) looks like an afterthought with no decor and a hideous, brick hard sofa. Meeting room at a Days Inn kind of vibes. Shades on the main window are busted and don't lower. Shades in the bedroom have a 2" gap in between so the city lights shine right through to the bed. It was as if we had the lights on in the room. Don't even get me started on the bathroom. Clearly designed by a man who has never used a mirror. Incredibly dark but also very harsh lighting. Not sure how both things are true but trust me on this one. For some reason bad lighting is a common theme among hotels but I can honestly say this was the worst I've encountered in all my travels. And I'm pretty sure campground showers have higher water pressure. The toilet is in the same room as the shower/sink - ridiculous at all but especially for a suite and definitely not ideal when your husband comes down with a stomach bug. The water filling station on our floor isn't much more than a trickle and took forever to fill bottles. Bottom line, the location is good, the room is a nice size, especially for NY, and the bed is comfy (despite no top sheet. dumb), but that's about it. read more

Came here 02/07/2023. Andaz 5th Avenue is a upper-end boutique hotel part of Hyatt that is located in Midtown Manhattan. A mixed experience that had some bumps. Hopefully this will be a 5 star review the next time I stay. I am a Globalist so this review will be from that perspective. Points booking. My stay was two parts: Feb 7-9 then Feb 9-11 First part of stay Feb 7-9: The hotel was supposedly very full when I got there (essentially sold out). I arrived quite early around 8-9 AM. I was told by a front desk associate that a room was ready for me, but if I "waited for a bit" then they could get me a nicer room as well as a higher floor. I thought that it wouldn't be too short of a wait, so I accepted. Well, what actually happened is that I had to wait 3-4 hours. I ended up actually getting my keys and checking in to 0815 around 12-1 PM. I was running short on time for lunch plans with my friends and really needed to wash up. As a result of the hot water issue, I actually ended up missing my reservation. To top it off, the room that I was given has no view whatsoever (faces a building) and was clearly showing its wear and tear (dirt and dust on the curtains/shades, scuff marks on walls and trims). I was really disappointed because if I had known that this would happen, I would've just taken the room that was ready at my arrival, I've never had an oversight like no hot water happen before. Unexpected from a Cat 6. Second part of stay Feb 9-11: Much better. Was upgraded to 1 King Andaz Suite (standard suite). Room was what I was expecting and quite large by NYC standards. I think I was put in 1208. On day of check out, I woke up with insane food poisoning. Wasn't sure if I would survive the trip to JFK. I'm not 100% sure if it came from the hotel, but the only thing I ate the day prior was hotel breakfast + Per Se. TL;DR: No hot water on arrival, put in a crappy room as a Globalist. Hotel management is responsive but services misses throughout the stay. Check-in desk doesn't make sense, would rather have a real lobby. Hyatt options are limited at this price point (it's either Andaz at $300-$500 or PHNYC at $700+) read more

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My boyfriend and I absolutely LOVED our stay here while we were in the city in early December. It's located right across the street from the New York Public Library and we were able to easily get to the subway/train station. The staff here were so welcoming and helpful. The room was clean and wonderfully spacious. A nice perk was that the snacks and non-alcoholic drinks in the mini fridge are free and refilled daily. For my fellow beverage goblins: - They serve free wine from 5-8PM daily downstairs. - They also have water (still and sparkling) available downstairs AND they're not in plastic bottles (YAY for environmentally friendly efforts) read more

Andaz 5th Avenue - Hotels Near Me - New York, New York

My friend and I were around Bryant Park and the library looking for a place to grab an early bite. We came across Andaz, which I think I know of in a different location. The restaurant/bar is downstairs, so it's like descending into a cave. I liked the look and atmosphere of Andaz. The cocktails are a bit high although my friend did get a generously-sized Old Fashioned. I liked that you can order less than a full glass of wine. I wanted a taste, but not a full glass so the 3 oz option is very welcome. The thick fries were excellent. We finished the entire thing. My lamb flat bread was artfully presented and I liked all the different colour and flavours. The pomegranate seeds on top were a nice touch. A great discovery in midtown! read more

Andaz 5th Avenue - Hotels Near Me - New York, New York

A fantastic hotel located across Bryant Park and the NYC public library. The main entrance and valet parking ($62 overnight with no in and out privileges) is located on 41st street. Service was great. Rooms are so nice and we really loved the bed, huge TV by the bed and the well appointed bathroom. Even the snacks and non-alcoholic drinks in the mini bar is included and they refill it daily. It's a great location- about a ten minute walk to Times Square and Koreatown. Grand Central is only a few blocks away. They also provide coffee in the lobby lounge and a wine social hour at 6 PM daily. A great Hyatt hotel. This one and the Hyatt Centric in Times Square are my favorite Hyatt properties in NYC. read more

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NEW YORK CITY / Midtown: the city is not short of beautiful hotels and we are happy to have found another one for your overnight stay: Andaz 5th Avenue! Elegant glass doors greet you at the entrance and bring you into a modern lobby. Comfortable couches and a library provide a nice area to relax. The rooms look luxurious and dogs are allowed! You may find the pet policy here: https://www.hyatt.com/.../andaz-5th-avenue/nycam/policies The hotel is near NYPL The New York Public Library, Bryant Park, Grand Central Terminal, and Times Square, New York City! Brie sees more trips into NYC in the future! read more

Andaz 5th Avenue - Hotels Near Me - New York, New York

Had a wonderful stay at the Andaz. I'm a globalist and this is my first time staying at an Andaz. I was pleasantly surprised. The hotel was beautiful and very well maintained. The service was 5 stars. The complimentary non alcoholic drinks 24 hours was amazing and so appreciated. The room was comfortable and bed was very soft (if you like that). The bathroom amenities were also great. There's even a foot wash basin which is great after a day of walking. I get free parking with my status but it would have been $85. It does take 20-30 min for them to retrieve your car but they tell you that at check in to call ahead. You do hear the frequent sirens from the street below (I was on the 10th floor). I would give it 4.5 stars because the valet curb is really hard to get to with the way the one way streets run and the front area on 5th is under construction but other than that once we were in, we had a great stay. read more

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I spent a week at the Andaz last month with my mom, my husband, and our two-year-old son. It was a good central base of operations for our multi-purpose trip, close to several subway lines and the various conveniences you need while traveling. My mom is a Hyatt Globalist, so we got several perks, including some choice of room and daily breakfast. For most of our stay, we stayed in two adjacent rooms that we could close off with an external privacy door. This was great, as we could leave our doors open when the kid was awake and we were all at the hotel. The downside was that the hotel could not figure out how to program our keys to open the privacy door, or both of our individual doors. We ended up having new keys issued like every other time we left the hotel. They tried, though, which was appreciated. The staff was generally quite pleasant and accommodating. The rooms were okay, comfortable and clean enough, though I do think the second-best Hyatt in Manhattan could be a bit better. There was plenty of space in our room, but weirdly very little furniture. The TV floated about nothing on one wall, and we lived out of our suitcases all week because there were no dressers and the only drawers were in the nightstands. There was a strange arrangement of glass columns that held the mini-bar and a narrow place to hang a few garments, but like, why no actual closet? No art anywhere either, except for inside the bathroom, which seemed like an odd choice. We also noticed there were loose handles and chipped surfaces all over the place, just a lot of delayed maintenance. The bed was comfortable, though, and the bathroom in good shape with a nice shower. We enjoyed the complimentary breakfast, once at the restaurant, and the rest of the trip in our rooms--much easier with a roaming toddler. We mostly got bagels and croissants, orange juice and milk for the kid. I also got the smoked salmon a couple of times, which was okay. Service was fast and professional, though we did notice that it sometimes took a long time for the trays to be taken away from the hallway. At least once, they were still there when we got back from dinner. In any case, we had a pleasant week at the Andaz. Our kid was a particular fan, and he still sometimes talks about going to New York and being at the hotel. The Andaz was a great place to hunker down with our son, and they provided a nice crib as well as toddler-approved croissants and easy-to-reach elevator buttons. All in all, not a perfect hotel, but we really enjoyed our stay. read more

This is my favorite hotel in midtown. Andaz does a great job overall and service-wise, this one is my favorite compared to the other locations. The rooms were great and the little touches like the snacks go a long way but the customer service is what makes this Andaz stand out. The location is fantastic too. read more

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That's it. 3 stars. Stayed in the oh so sweet 11th floor corner room with wrap around terrace. 1,800 sq ft of goodness with a private terrace that overlooked the whole city. Spectacular location. The issue is for the cost $1,600 per night, the room is in serious need of a deep cleaning and overall refresh. To many issues that just can't be overlooked. Dirty carpet, stained and torn window shades, dated furniture and electronics. While the room was very comfortable and the bathrooms and bed nice it didn't rise to the level I was expecting. This was once a premier destination. It's really starting to show its age. The room service was very good and I enjoyed dinner al fresco. Delightful. The gym was very good with a full range of new equipment including a full Tonal setup. Mini bar was huge with multiple free options and full range of pay for alcohol. Wine and alcohol by the bottle room Service available. Patio furniture on the terrace is long overdue for replacement. Overall, decent. Location GREAT. Private terrace SPECTACULAR. Value: Below average. Have stayed in other similarly priced hotels in NYC and have had a much grander experience. Good option is the Four Seasons starting at $1,000 per night. Again...the views here are almost worth the cost. They update and clean up the room and it would be a must stay. Until then...is a toss up depending on your desire. read more

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Very unhappy with this hotel. After checking in had to wait 15 mins for an elevator as only 1 of the three were working. Finally got to our room and we were given a king sized bed instead of two queens. When I called the front desk a rude woman said our only option was a roll away bed. Did not spend this kind of money to sleep on a roll away. She then hung up on me. read more

Highly recommend this hotel!!! Amazing customer service from the day one very friendly staff! This hotels location is the best traveled with family and all enjoyed the room was modern and clean overall great experience and definitely be back Also enjoyed the hidden bar at night very peaceful and cozy read more

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Amazing customer service as soon as I walked through the doors. Very modern designs in the lobby area and lounge downstairs. Room was nice and clean and enjoyed my entire stay here read more

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Does the Andaz need another 5 star review? Yes, yes it does! I am so blown away by the level of service I received when booking accommodations for my friend's bachelorette. First of all, the bride wanted to do Electric Zoo (which is over Labor Day Weekend), so I knew I had my work cut out for me when booking. Luckily, I knew pretty early on and messaged the property to see what we could do to accommodate 6 girls. I'm Globalist, and my expectation is the standard Globalist benefits and a quick thank you for my loyalty. When I say the Andaz went above and beyond expectations would be an insult -- they went to the moon and back for me. More specifically, Christopher (Operations Manager) worked with me over e-mail to ensure we were able to book the 2 bedroom suite. Not only was the room incredible, we showed up and had ice cold champagne and a charcuterie board set up for us! We kicked off that bachelorette weekend without a hitch! The entire staff knew who I was when I said my name at check-in, which added a level of personalization that makes a gal blush because she feels so special (and it wasn't even MY bachelorette!). Property-wise, we loved the happy hour from 6-8. Free wine? Yes please! But also free Saratoga mineral water? YES PLEASE! Globalist benefit also covered a big chunk of our breakfast, which was much needed via room delivery. The famous pancakes were to die for and our room was equipped with a Nespresso for our caffeine needs. My favorite part of the room we got was the Toto toilet. To sit down and have the seat always be warm was something I didn't know I always needed in my life. I wish all the rooms had them!! Anyways, this stay was so amazing that I've already booked my next two trips to NYC staying here at this location. It's so convenient to get around the city from the Bryant Park area and the staff goes above and beyond to make you feel like you're a celeb. Can't wait to be back! read more

Have stayed here a couple times. Very convenient location for meetings. Lobby is a bit lame and there's no real communal area other than the downstairs bar. The gym is good and has a nice mix of free weights and machines. Rooms are decent sized for NY. Not my favorite hotel in the city but much better than a lot of them. read more

The lobby desk is perfect for this hotel. Chaos. Theres no line. It's literally like being in the mob pit in front of a music concert. There's no order to it. The front desk is this modern table with a computer on each side. There may be 2 or 3 employees standing on their respective side but the one that doesn't acknowledge customers I can tell you is the manager. It's so bizarre because they act like they're in some invisible office space and you have knock on the door to get them get involved. And everything is a secret between the manager and the person helping you and you're literally right in front of them. They don't directly talk to you, everything is relayed through the person helping you. After our 8 hour trip we arrived to the hotel at 4pm to check in only to be waiting in the lobby for 2 hours. After escalation the manager gave the excuse that due to late check outs it delays rooms being cleaned. Not sure why that would me my problem. And I told him don't approve late check outs if you don't have the proper staff to get them cleaned for the next wave of customers that expect to settle into their rooms at 4pm. He literally replayed whatever he learned in his customer service 101 class on how to deal with upset customers to me, just pissing me off more because he just wasn't listening.. just kept saying "I empathize with you.." we sat in the lobby with the other 2 customers dealing with the same issues until 6pm! Come to find out everyday during our entire stay around 3-8 pm there was always new incoming customers in the same situation we were in waiting in the lobby. The only thing I can say is the room is clean, water pressure is great and the water is hot. The rooms in the little living room had a chair. Not sure who decided on a chair but a sofa would probably be the better option. And I don't know the story of the picture in the room but the last thing anyone wants to look at staring at them while using the toilet is a picture of a family staring. We've stayed at several Andaz hotels, San Diego, Maui, SF.... This by far is the worst customer service. It's really a shame. They need new management in here that actually know how to operationally run a hotel. read more

Andaz 5th Avenue - This is the front desk. This is where the chaos begins. - Hotels Near Me - New York, New York

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Isaac went above and beyond to make our stay comfortable and extra welcome. We really appreciate his attentiveness and effort. Great to meet a fellow Mets fan! The bathrooms are stunning; rain shower and modern chic. I liked the glass closets, too. For me their beds were not as comfy as the Grand Central Hyatt but I savored the delectably delicious daily chocolate. If you stay in the higher tower you have to get to the 2nd floor then walk down a hall to another elevator. At least you get more steps in if you track your walking. The hotel's location is convenient, walking distance to Grand Central Station. Walk outside, turn right and the NY Public Library is right in front of you and worth checking out. They have a small reception area with good coffee and be sure to get a magnet of NY when you check in! read more

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I stayed here for four nights last month for work. The good: - great Midtown location right across the library and Bryant Park. - super spacious rooms and bathrooms -hi-tech controls for everything in the room - modern, clean design - younger crowd The bad: - non-traditional lobby sometimes meant no one there to help you. I got locked out of my room at 5am and no one was in the lobby to give me replacement keys (it took a while to find someone) - really weird layout for the building. The main entry looks like a side entry. My room on the 6th floor was so out of the way I thought I was in the wrong location. - no coffee machine in the room! - restaurant not that convenient in terms of time and access from within (one day, I had to go outside the hotel just to go to the restaurant) I would still stay there for business but if I had to pay those rates for a personal visit, I would probably stay somewhere downtown. read more

My experience at Andaz on 5th Ave was phenomenal. I have never met a management team like the one at this location. Chris Celestin was my first point of Contact and supported me throughout my four day stay and Amanda assisted in his absences. These two truly embodied the Spirit of Hospitality and overwhelming care and concern for your experience. Not only was comfort and stay, after booking two rooms, these two managers ensured that everything was perfect over and above the all ready high standard tradition of the Hyatt. Not only were they accommodating but I felt valued as a guest. I highly recommend Andaz on 5th Ave in NYC if you're looking for a luxury hotel with a management team that practices overwhelming care and concern for their guest. A+ from me Andaz NYC! Dr. Wade read more

Modern comfortable hotel in a great location. Loved being so close to the amazing library. Everything in NY is literally a couple of blocks away! Our room had super high ceilings with clever efficient lay-out and design. Large bathroom shower with good water pressure. The coffee & tea setup at the lobby was a nice touch. It is a modern simple environment catering to the younger crowd. Lobby / front desk is small and 95% of the time the only person behind it is always busy looking at his/her ipads. Stayed in 2018 for 4 nights. read more

Andaz 5th Avenue - Hyatt Andaz New York NY - Hotels Near Me - New York, New York

Best hotel I have ever stayed at in Nee York. Across from the New York Public Library and convenient access to everything- shopping, restaurants, Rockefeller Center, etc. The staff is super polite and the rooms are super clean and very nicely decorated. Looking forward to staying here again! read more

Great hotel. Friendly staff. We had an amazing view of the NYC Public Library. Enjoyed the free chocolate from the mini bar. We also stayed at the Park Hyatt NYC during the same trip and we preferred the Andaz. Surprising since the Park Hyatt cost three times more than the Andaz. read more

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The hotel is in a great location--just a couple of blocks away from Grand Central, access to many other lines. A few blocks from Times Square, but just far enough to not have to deal with all the craziness that is Times Square. The library and Bryant park is across the street. The rooms are spacious compared to a lot of the other hotels we've stayed at while visiting NYC. Love the modern upgrades to the room and the bed was firm, yet soft. Love the stay and probably my favorite hotel here as it provides great value for what you pay. Love the central desk and love that they don't nickel and dime you for drinks. read more

Andaz 5th Avenue - Hotels Near Me - New York, New York

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The hotel is in a great location--just a couple of blocks away from the NRQW, BDF and 7 lines and so close to Grand Central. It's right down the street from Times Square, but tucked away just far enough from the crazy crowds. We stayed for 6 nights and it was a like home away from home during our trip back to NYC. Our room was towards the back of the hotel, and didn't have a great view (would have been nice to see the NY Public Library), but was very quiet at night. We thought our king bed was very comfy. Like others have mentioned, there's no true check-in counters at Hyatt's Andaz properties, but there is an island in the lobby staffed with attendants. We never had an issue with availability of friendly staff or any requests during our stay. Thumbs up for complimentary wine happy hour from 6-9pm. Another thumbs up for complimentary bottled water, sodas, and snacks refilled daily in your room bar. read more

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Totally worth every penny! The bathroom is huge, particularly for a hotel room in New York. The free snacks and refilled drinks really make you happy even though those are not fancy or expensive ones. Great location & Clean & Friendly staff! read more

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We stayed here for a few nights and loved it! The location of this Andaz is perfect. It's right across from the New York Public Library and Bryant Park. Since it's right on 5th Avenue, there is also an abundance of shopping in almost every direction. Bryant Park is on the other side of the library and it is nice to stroll through it. The hotel is located about one block up from Grand Central Station, so no matter which airport you fly into, it is easily accessible without additional transportation once you get to Grand Central. We flew into Newark and took the Newark Express Shuttle, which can drop you off (or pick you up) at Grand Central Station or (even closer) at 42nd and 5th Ave. We walked easily to Time Square, and if you are up for the exercise, Central Park is about a 30 minute walk away. The hotel is also located close to several different metro lines - I asked the front desk for help on metro lines our first day there. Although we missed it each night due to plans, the free wine hours in the evening would normally be where you can find us! You also get complimentary bottled water or sparkling water anytime. The staff was very friendly and helpful as well. We were in NYC for our anniversary, and the hotel staff left is Prosecco and macaroons for the occasion. Our room was nice - clean and with a more masculine decor. Our room is what you would call a "city view" (the back side of the hotel), but we were fine with it. It is a good size and comfortable. One of our sinks leaked to the ground and left a puddle (that did not get in our way), but other than everything was in excellent condition. We loved it here - the service, room/hotel quality and location were great. When we come back to Manhattan, we plan to book here again! read more

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My +1 is a patient at MSKCC and we are often in the City for his follow up appointments. Typically, we avoid Time Square due to risk of infection, and thus being a high interest tourism location, but with many hotels closed due to COVID and the attractive options for a room with a lovely view and full kitchen, we booked the Park Ave suite. The location, for those looking for a central location could not be better, walking distance from GCS and located just behind Bryant Park, our room directly overlooked 5th Ave, on the 14th floor and is across the street from the NY Public Library. We could see TS and the NY Ball drop, from the room. The check in was easy, friendly. We were disappointed to learn many of the features advertised which were important to us when booking were not available due to COVID. The stocked minibar, full kitchen, robes.. all "high touch" items were removed. So Although we had a nice room w/a great view, we paid a premium price wanting to take advantage of the ability to be self-sufficient in our space. We could not prepare a meal, or even reheat items. No dishes, plates, etc. The hotel has a table w/extra PPE, waters, chips and chocolates where guests may help themselves to items in the lobby. Would we stay there again? Maybe. I reported this to hotel management and they said if I notified them in advance they would accommodate our needs based on my husband's medical issues, but regardless, we're not tourists. We'll probably stay closer to the hospital on the UES. That said, would I recommend the hotel? I would, for those looking for a clean hotel, in a good location this is a good choice. read more

Make sure you go to the correct building! I initially walked into the event venue site instead of the actual hotel. I really liked my stay here! My room was gorgeous, I felt very comfortable, and every staff member I interacted with was always kind and willing to accommodate. I stayed for three days and two nights which ran to about $530 + $70 for alcohol in the room. WiFi is complimentary. My flight was later than my checkout time, so thankfully the hotel was willing to hold my bags for me (for free) after checkout so I could explore the city some more. This hotel is gorgeous! From the lobby to the elevators to the hallways, I was blown away by the decor. It is an entirely smoke-free property. There is a spa on-site that I did not get a chance to attend but next time - I will :) The rooms were not packed with much complimentary shampoo, conditioner, soap, and body lotion bottles so my friend called the front desk for more and they were quick to deliver them. We also requested ice since we did not find the ice machine, and it arrived within a few minutes. I was a little disappointed how far away this hotel was from Manhattan so if you want to be in the heart of the city, you should probably find a closer hotel. It was definitely quieter and less congested in this hotel/area than Midtown Manhattan though, so it all depends what you are looking for. I still woke up on multiple occasions from the noise but it was way quieter here than around Times Square. Also, if you know the public transportation routes well, it can take you 20-30 minutes to get to the city. The machine was not taking my card so I relied on walking and Lyfts which was generally exhausting! I'll probably come back if I want to explore the Financial District more and if I am around people who know the train/bus system well. Otherwise, I will probably check somewhere else out. Again, it really depends on what you are looking for :) read more

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