1. Andrews Grill Cleaning

    1. Andrews Grill Cleaning

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    Andrews Grill Cleaning

    4.2 (5 reviews)
    Closed 7:00 am - 6:00 pm

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    Response time

    20 minutes

    Response rate

    100%

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    Pro Grill - BBQ Repair & Cleaning

    Pro Grill - BBQ Repair & Cleaning

    4.5
    (150 reviews)

    Mixup with my appointment, owner called to help fix the situation. These things happen and I…read moreappreciate the communication and customer service. Will update my review after my new appointment is completed.

    I regret hiring this company. I spent well over $1,000.00 on repair of my grill including a new LED…read morelight harness, switches, burners, etc. Everything they recommended and told me I needed. About a year after install of the parts from pro grill, the LED lights begin to fail and then stop working completely after a year and a half. I used the grill less than 5 times since their work so noticing wasn't highest on my agenda. When I realized the lights were completely out, it was a year and a half time from date of repair. I reach out to pro grill for help. The first person (didn't get his name) wanted and tried to help and said they'd be getting back to me. No one ever did. I had to reach out 3 different times over the span of a month. They'd respond after a week or so to each email or voicemail left. I felt back burnered, no pun intended. If it's not a new sale, they don't care. It's as simple as that, that's how I feel. They finally emailed me back saying it would cost around $200 for them to come look at my grill and then give me a price on what's wrong and what it will cost to fix. My blood boiled reading that. After spending this kind of money with them on a bbq repair and they don't have the decency to come look and see what failed in their install? LED lights are meant to last a VERY long time. Not a year or year and a half and only using them less than a handful of times. I called them immediately after receiving that email and talked with someone that said, my issue is above his pay grade and told me he'll let the manager know. I asked when I can expect that call and he didn't know. The manager calls me shortly after the call. We speak about the issue, and how I feel. He tells me they don't warranty anything they sell or install. Huh? You charge people thousands of dollars and have no stand behind on the work or the parts you install? Why would anyone use you after learning that? You don't learn that they don't cover it until you need their help though, that's the deal. I tell the manager how displeased I am with the whole experience. Taking weeks if not a month to get back to me, no responsibility taken, making me pay even after a month of trying to just speak with someone at your company, just to have your guy come back and look at their install and parts you sold me, and sell me the same service and part again? No thanks. He finally says, ok, we'll have someone come by and look at it for free for you but if it needs new parts we will not cover that or install. Great thanks, when can I expect that? Our office will call you to schedule. Great thanks a lot. Never heard from them again. That was over a week ago. To the ownership: listen to your customers frustrations. Try and help or solve the issue. Don't shut them down. Improve your communication. Why is it taking weeks to respond to an email or voicemail when a customer has an issue with your service? I bet if I needed a new service of some sort, you'd be Johnny on the spot. Improve manager training, and if who I spoke to is the owner, that's a shame because you failed on every aspect of customer service. Your staff failed in properly communicating and responding, then when it got escalated to management, you did nothing to help solve the issue and what you said you would do, you didn't do and I never heard back from you forcing me to express my experience. To new customers, there's lots of great companies out there, make sure you do your research and choose the right one.

    Don's Appliances

    Don's Appliances

    4.9
    (55 reviews)

    Super quick to respond, very informative and transparent with service fees up front. They were the…read morefirst company to respond to my project request, not pushy at all, just professional all around. Still debating on whether it's even worth it at this point to fix our dishwasher or continue using it as a drying rack because we're just used to hand washing at this point. Regardless, super appreciate businesses like this that have exemplary communication!

    So grateful to all past reviewers for leading me to Don's! I have been going through it as a new…read morehomeowner, especially with this dryer situation. We bought scratch and dent from Lowe's outlet, not knowing they wouldn't be able to do a conversion to propane and that the kit was not available locally. I had the kit overnighted and after calling around everywhere, I reached a really helpful person at Don's who said they could have someone out almost immediately. Before getting into the conversion and installation, Anthony identified and corrected some damage, which made the dryer so much quieter. After finishing the work, he walked me through an issue the dryer was having, explaining impact on our use, possible root causes, and what the process would look like ahead if we were to return it. While it's not ideal that the machine has unexpected issues, it has been such a relief to work with someone so competent and willing to share their knowledge. Whatever we end up doing with our dryer, or any other appliance, I feel way more informed and prepared with Don's on my side.

    Andrews Grill Cleaning - grillservices - Updated July 2026

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