We preordered a 2022-2023 (we weren't told which one specifically would come in when it became available) Maverick in April of 2022. we were told orders would go in in August 2022. In September, we were notified that we had to hurry up and send our information (drivers licenses, insurance documents, whatnot) because "the order was going in." They also sent paperwork to be signed about the deposit that had already been made. Long story short, we put in a dispute with our Credit Card company for the $1,000 letting them know our goods were not delivered and we couldn't wait any longer. Credit Card company agreed and gave us a credit for the money. We received correspondence in the mail from our Credit Card company recently informing us that the charge had been put back on our account because of paperwork signed by my husband in September 2022. The paperwork has a hand written notice on it with a time frame of 12-18 months ETA that cannot be guaranteed. The entire purchase was basically made online and then actual correspondence from the dealership was slim to none. Here it is March 2023 and we still wouldn't have had our truck even had we not cancelled the order last month. I called the dealership today and told the lady who answered what I would like to discuss with a manager and she abruptly put me on hold before coming back to ask my name and number. I said I didn't want to wait. I wanted to talk to someone right then. I was put on hold and Michelle picked up and very sternly told me there was absolutely nothing she could do because they were basically at the liberty of Ford and they are "very clear" in their refund policy that there are basically no refunds. She said she couldn't look up our order by our name. She needed the specific order number. Again, I was told too bad. We basically took a place in line that someone else could have reserved who actually wanted the truck. So they're now keeping $1,000 for doing nothing and not delivering the product and having no idea of when it would be delivered. This is theft. Period. Complaints will continue to be filed and in reading the BBB site (not the most reputable, but still), I am not the only person so far who has had their money stolen. read more

Here is price gouging at its best raptor ford with a super charger. 167.495 for a truck. I got n build ur Owen ford raptor it nothing to that price with the super charger so price gouging bad o thought gmc was bad at least gmc it's a 2500 HD ultimate damn really. Omg n up to 2500 n on your trade I don't believe that at all I've got n 06 jeep wrangler with salvage title that a lie they won't or they will say well that is to old for what we usually deal with so don't believe what they say n there website it's a lie period. They all have that n there web sites it bull shit being honest with everyone. Price gouging hell yes big time all of them damn need a truck I'll go buy a Toyota geash!!!!!!!!!!!!!!!!!!!!!!!!!!! the big three price gouging is really bad make you sick read more

Literally one of the worst places I've ever been to business wise. How are you going to plan a appointment a MONTH!!!! In advance and then when you bring your truck in, they say they are SOOOOOOO far behind it could take them a week to even look at it!!!! WTF WAS THE POINT IN THE APPOINTMENT?!?!?!?!? IF YOU ARE SOOO FAR BEHIND, why are you making more appointments???? By far one of the GREEDIEST companies I've ever been in only reason I can see them making appointments. I BOUGHT A WARRANTY I CANT EVEN USE BECAUSE YOU CANT EVEN DO YOUR JOBS RIGHT!!!! Y'all really need to do better!!!!! DO NOT BUY A CAR FROM HERE!!!!! I WISH I HADN'T!!!! read more

Brought my 2018 F-150 in for a dripping oil plug. Asked for an oil change and install a new plug. Of course I intended to pay the extra $12 for the new plug. Job was finished quickly. And was told. That they cleaned the area and cleaned up the old plug. And everything is fine. Ok then. Drive 2 miles down the street. And stopped. For a quick shop. 15 minutes later I return. To find a puddle. More so then the drip I had before. Went immediately to the same service counter and the same guy. There is was told. That. If it's still dripping. I need a new oil pan. This would be a 2 day job. Because they would need to remove the cab of the truck. What?? Oh yea. And can't do it for another week. I left very unhappy. Knowing I was just lied too. I have some experience with cars and mechanical things. I went to another dealer the next day Explained that I want an oil change. And a new drain plug. No problem. They gave me an oil change and a new drain plug. $12 extra for the plug. Guess what. No more leak. I if listen to this guy. Would have spent $ a grand? More? God only knows. But $12 bucks. Fixed it Trustworthy? I think not at all. Make your money by screwing the public is sad. So very sad. Thanks for reading read more

Andy Mohr Toyota, sold a vehicle with a bad engine that was not inspected. Andy Mohr Ford made me pay 300 dollars just for them to tell me is had a bad engine. read more

This dealership has done all of my oil changes. Today when they changed my oil they charged me for a drain plug that was clearly damaged by the mechanic over tightening the plug. Why should I be charged for a plug damaged by their mechanic? I was told it was wear and tear..... read more

Andy Mohr Ford set me up on a test drive with a 2015 Audi A3. I drove 40 minutes to their lot to see a car with a flat tire, a dirty interior and an engine that couldn't stay running. Who could say no to $16K for that piece of garbage And for dusty Lindsay in customer service who never responded to my messages asking why I wasn't informed of the condition of this vehicle: You and your company are trash and I am overjoyed to have not contributed to your business. read more

The initial conversation was with Chris Huston via email. We were very specific with the vehicles we were interested in and the payments we could afford monthly. Over a series of back and forth emails and a few phone calls we were able to get the deal we had been searching for. Chris had salesman, Leo, take care of us the rest of the way. Leo was able to get the paperwork drawn up and delivered both mine and my husbands new vehicles. Upon arrival Leo showed us our cars and made sure everything looked good. We sat down to review and sign the paperwork- while doing so my husband found an error. Leo without pause called the dealership and had them correct it and came back the following day to have us sign the corrected documents. In addition, Leo brought us items that we had forgotten in our old vehicles. This was a great over the top experience from Andy Mohr Ford. We can't wait to use you for our future car needs! Thank you again! read more

DO NOT BUY A CAR FROM HERE OR HAVE ANYTHING SERVICED. worst experience dealing with this dealership! I was sold a vehicle with a bad motor, I was not aware the motor was bad and they tried playing it off as needing a gas cap or injectors cleaned, they played around with me about the issues so that we'd hit the 30 day mark. I finally found out 32 days after purchase from a different place the motor was bad and needed replaced, 6 grand!! called Andy Mohr and they said it's my problem now since I didn't pay an extra 4 grand for their warranty. worst mistake of my life buying from them!!! read more

We bought a used care from Andy Mohr Ford. It had been certified used and from the test drive and looks of it was a great car. Well, we bought it 2 weeks ago and it has spent 1 1/2 weeks in their shop. Now, I cannot get any return phone calls or texts from the dealership to give me an update of them car. I really am afraid we spent $10k on a lemon and they just have very terrible service. read more

I saw a car I wanted there and it was a seamless process from beginning to end on the purchase

I had a appointment today to get our company bus service now for anyone who reads my reviews know I'm VERY BIG ON CUSTOMER SERVICE I pulled up and waited for someone to tell me to pull in there was literally 15 employees sitting and walking pass and know one said pull up on anything so I went ahead and step off the bus and walked in not one single person said hello how are you or can I help you as I'm walking one man pointed and said to go straight to the back and someone will help you, the man who took my keys and talk to me about what I was having done was very nice and polite I just feel when a customer walks into a building and you give them eye contact you should say hello or use some type of customer service skills read more

Andy Mohr Ford - Dropping the company bus - Car Dealers Near Me - Plainfield, Indiana

Worst experience I have ever encountered in life. I came in around 6:00pm. I have already dealt with many dealerships and just wanted to make sure my trade value was met. He tried to get me to test drive, I informed him I was not interested until we ran the trade value numbers. His entire attitude changed. Next, he test drived my vehicle,it was a 2015 Chrysler 200. He instantly pointed out minor defects. He came back and offered me $2500 for a Chrysler 200 2015 that was in good condition. When I asked why he would even offer something that low when that is the Andy Mohr Guarantee. He stated that since my trade was from Andy Mohr he would be a fool to buy it back at value! I walked out instantly!!! Terrible!!!! read more

WARNING WARNING ! DO NOT HAVE YOUR VEHICLE SERVICED HERE. You are better off going to Walmart where ANDY MOHR service Technicians were first trained. The service bay is filled with misfits and managed by a group that has their heads up ANDY's ass. They have been turned into the Ford corporation as of today. From what I have seen from many people this place is going to get someone seriously hurt or killed from the lack of detail they do . I know many that will never buy here or get service here again, some have totally gotten away from FORD completely due to these guys. Go to Mooresville (Community) or Brazil (Bowen) and enjoy your ride safely. read more

I was in a car accident in February just started to have leaking oil. Made an appointment for Thursday at 10 am, I called today Saturday at noon and was told they have a policy of 72 hours to a week for diagnostics! Beware of the timeline before taking your vehicle to Andy Mohr Ford in Plainfield! Would not recommend them for anything! read more

Terrible customer service (under statement).. I left my car to get "inspected" on four different occasions. I never got any phone calls to tell me a timeline of when they could even GET TO my car.. just kept saying two more days... or maybe we can get to it tomorrow. I also got hung up on because I wanted to speak with someone rather than leave a message. I previously did leave a message and I was never helped nor did anyone return my call. Rude staff, bad communication, and bad customer service. I'm gladly taking my car elsewhere and never buying a Ford again. read more

I wish I had read the reviews for this dealership. We had a prior bad experience at a different Andy Mohr dealership and swore we would never buy a car from Andy Mohr. Now, several years later, we were helping my daughter with car shopping and she found a used car on Andy Mohr Ford's website. Hesitant to give them another try, I called to make sure the car was still available. A salesperson named Maureen assured us the car was on the lot and to ask for "Mo". We drove 40 minutes to the dealership for them to tell us "Mo" left for the day and the car we were looking at on their website had gone to auction. What?! Can you say bait and switch, of course trying to show us other cars. Needless to say we left. Here's your warning, if a salesperson tells you to ask for "Mo" they are probably trying to pull one over on you. Better yet, avoid this dealership at all costs!! read more

Two great experiences here! When we were moving to the area our car battery died at the hotel during a snowstorm - we were able to jump start over to Andy Mohr who replaced the battery and had us back on the road in minutes! We were so happy with this service we came back again with another Ford used for work and Andy Mohr completed a huge check up and maintenance task list on the brakes, oil change, tire rotation, and more, all within a half hour. They even replaced a problematic key-fob that kept falling apart during the same visit and time frame. Half of the waiting & show room was under construction but it was tough to tell and still nicer than most other dealerships - with free coffee bottled water and snacks! read more

I bought a new 2018 Ford F-250 powerstroke and spent over $60,000 in it. When I bought it they had a bed cover on it they installed that morning which I didn't want so they removed it. When taking it off they put deep scratches in the bed. I noticed it and they had it for a week "fixing" it. All they djd was use touchup paint and it's the worst correction I've ever seen. Never again will I do business with Andy Mohr and I'm taking this to Ford directly to show them what their dealers are doing. read more

Andy Mohr Ford - Car Dealers Near Me - Plainfield, Indiana

This has to be the worst auto dealer I have ever been too.Rude sales people.Tried to sell me junk and give me nothing for my car.Went to better auto dealership where everyone was super nice.I have a great new car and got a really great trade in.Dont waste your time go to Bloomingto to CommunityCDJR Nissian best place ever. read more

If I could give 0 stars I would. The salesman was completely rude and sexist. My husband and I were looking to trade my car in for a truck and he actually told me to go on inside and sit down so he and my husband could discuss it. As the truck was for me not sure how he thought that was going to help him sell a car. I would not recommend anyone buying a car from there. I have never been so appalled. Took our business elsewhere and will not return. read more

Wow! They only thing they do well is avoid work at ALL costs! Brought my car in first thing Saturday morning, they had no technicians available at ALL on a Saturday to FIX the problem! What world am I living in!?!??!?!??!?! Then a over 50 female wearing a rainbow hat had the audacity to tell me if I don't like it don't come back. Mr. Mohr what kind of place are you operating here? read more

ON JUNE 24th 2020 I took my 2002 Ford F-150 truck into the service department to get a Oil change for me to pay and within a Mile and a half my truck stops in the middle of rush hour traffic with a 13 year old kid in my car with me cars are clearly driving fast I call ANDY FORD ford and they sent a mechanic out from him to tell me THEY FORGOT TO PUT OIL IN MY TRUCK AND MY MOTOR BLEW I told them that's my work truck it's how I make money I own my own LAWNCARE BUSINESS I receive a text this morning asking me if I took anything out of my Vehicle I replied no just for this whole day to pass by and they are just now telling me that my radio is MISSING they tried to give me a 1999 truck with 200 thousand fourteen miles on it when Remind you my truck is a 2002 F 1 50 with 100 thousand miles on it they keep trying to give me the run around when I have been out of work for now 2 days they are trying to give me a 2020 rental truck but I will not except it because they said if anything is scratched I'm reliable for the damages if it's a work truck it will get scratches on it so why would I set my self up TO FAIL they are trying to do me so wrong when it's Not right read more

Andy Mohr Ford - Car Dealers Near Me - Plainfield, Indiana

Called Laura to confirm the car I wanted was there. She said yes. I got cash out of the bank drove nearly an hour. Just to find out they had sent the car to auction and Laura wasn't even there. Very disappointed and a complete waste of my time read more

I had an oil change at Andy mohr Ford and they forget to put oil back into my car. I will never take my car back here to have service done. I should have knew something was up when the tech tried rushing off the service advisor. On top of not putting oil in my car the tech was driving my car through the parking lot with the oil light on. Poor service and couldn't even perform a simple oil change. read more

Andy Mohr Ford - Car Dealers Near Me - Plainfield, Indiana

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heres my story . i had a perfectly working 2009 saturn vue. i was tired of the suv life so i came up here to do a trade in and 2000$ cash for a new used car . i bought a 2007 toyota avalon . not only one hour of owning it off the lot . my car had broken down . i have put a new battery , starter , and alternator and my car still won't start or turn over i have called trying to get a refund . bec of the 3 day law with any vehicle. this dealership and the dealer : chris bailey have basically told me to bad to sad come back and buy a new car and that will fix the issue . no discount no refund just a big fuck you! i would not and repeat not ! go here it is a rip off! read more

Young buyers beware!!!!!!! My 21 year old son was in need of a truck, keep in mind he lives in Kalamazoo Mi. Amidst this Covid 19 situation all dealerships are closed in Michigan as well as all hotels along the way to indianapolis. He speaks to Donna a sales rep he explains his situation provides all credit info etc before heading towards indy (4 hour drive) He arrives at 820 pm 20 minutes after closing he was instructed they would wait for him. Now the fun begins, He is greeted by Donna at that time she tells him they cannot get him approved on the vehicle he wanted and drove 4 hours to purchase. Miraculously they have the perfect truck cleaned and ready that he is approved for not even close to what he wanted. Which is called the "switch car" Why on earth would they send a 21 year old 4 hours from home nowhere to stay because everything is shut down. They simply coud have called him once they knew he didnt qualify for the original truck and gave him the option of turning back around and go home no harm no foul. Instead they thought they could JAM my kid into something he doesnt want and get away with it. Come on guys dont give all of us car guys a bad rep. Also Babu the finance manager is a liar and very unprofessional. Not even offer to give him a tank of gas wow!!!! DONT TRUST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i thought dealers were trying to help other dealers out in this time of crisis read more

Speaking about service department. We've had to take our 2014 F150 in for a few things. We had some crazy shaking/hesitation Labor Day weekend. We dropped it off. They called the Tuesday after the holiday first thing in the morning saying they figured it out. A rodent had chewed a cable relating to the injector sensor. Quick fix, and back to normal. Also, we have taken the truck in for oil changes. Always just show up and they do it while you wait. It does get busy, so plan accordingly as you'll wait a bit. Overall, we've had positive experiences here. read more

We took our daughters car here to get a wheel repaired from hitting a pothole. They said it would be in the next day. Never heard from them for several days. Called several times and they kept extending the time they needed the car. We decided to stop in and check on it after several days. They had replaced the wheel but had scratched the new wheel and decided not to tell us. Just kept saying the new wheel wasn't in. Finally the poor girl in service said I'm sorry that's what they told me to tell you. We went ahead and took the car because we had been taking her back and forth to work for almost a week at this point. They told us the new unscratched wheel would be in by end of week. Never heard from them. Called and left several messages. Finally got it in on a Saturday but couldn't make appointment because it's Saturday. That's fine. So we were there at 7:45 to make sure we get in and out. They open at 8am. It took them 2.5 hours to change a wheel. They were finally finished at 10:40am. We have been buying Fords for years but i promise it will never be from Andy Mohr Ford! read more

This is the worst customer service I've ever experienced at a car dealership. I have not heard anything back for 3 weeks so I called today (June 17, 2022). Every single time I was put on hold and eventually hung up on through their customer service line. It has been like this multiple times before when I have tried to call to get through to anyone. This place does not care about its customers and cannot take a call or call back for information. read more

I recently bought a 2020 Ford Escape with Joshua Hankins and had a wonderful first time experience buying a car with him. I didn't feel intimidated by any sales pitch. Very likable, friendly and patient with me. We spent a total of 8 hours with him because it was my first time buying a car and was unsure of what I wanted and not once did I feel rushed or that I was being an annoyance. Thank you for making my experience enjoyable and also going above and beyond to make sure we got the best price. read more

Purchased a part from their parts department. I thought the price was high but figured they would be comparable. Got home and searched online and found the EXACT part at two vendors $46 and $50 cheaper. Returned their part NEW and UNINSTALLED a week later to be told there was a 10% restocking fee. I'm glad it only cost me a $12 restocking fee to know I will NEVER spend another penny there. DO NOT BUY PARTS FROM THEM. RockAuto.com has much better prices for the exact same parts. read more

I have came here twice now for oil changes and had nothing but good experiences so far. The waiting areas are nice, spacious, comfortable, and the service is friendly. They always complete the service on my car in 45 minutes or less and I never have called ahead to schedule an appointment. Also, plastic covering was placed over my steering wheel and seat along with a floor mat to keep my car as clean as when I brought it in. I highly recommend their service department and they will continue to get my business. read more

I found a car on their website and called and talked to Maureen about the vehicle and told her of my interst and indicated we would come that evening to look at it. Upon arriving at Andy Mohr Ford in Plainfield, she was not there and there was a sales associate "working" with a customer on that paticular car. I told them how dissappointing that was but the kind associate said they can't "HOLD " a car without a deposit. The people that were looking at my car of interest was trying to get financed however I said I am ready to buy and had a check in hand. They would not entertain that idea of me purchasing cause they were "HOLDING" the car for the people trying to get financed. This is a buch of double speaking hipocracy!!! First one with money should be able to buy!! No different than going to the store and having someone looking at a product and trying to figure out how to afford it but someone coming in with money and taking it off the shelf and buying it. Be assured Andy Mohr has left a rotten taste in my mouth and I will be assured to tell everyone what crappy business practices they use!!! read more

I found a truck I was looking for online and confirmed availability by online chat. A test drive was scheduled for the next day. We drove an hour from our home only to be informed the truck had been sold several days before. Nothing similar was available. Nobody ever called to let us know and they agreed to schedule the test drive knowing it was already sold. Very deceptive and in my opinion a bait and switch tactic. Don't use this dealership! read more

I bought a used Escape from this dealer. Before making the purchase, I asked if they could remove the rusted trailer hitch that was attached. They assured me this wasn't an issue and they could get it done. I waited for hours while they worked on it - this was much longer than they had told me so I was starting to worry something went wrong, but eventually they brought my keys out and sent me on my way. A while later, I swerved to hit a pothole and my muffler came detached and was dragging. I realized that they must have broken the two muffler brackets when they removed the hitch and had used a leather bungie cord to rig the muffler to the car. I called the dealership and they refused to do anything about it as the mechanics didn't have any notation of the damage in the file. Definitely do not recommend this location. read more

Bought a used car from Steven at Andy Mohr Ford and had a great experience. I would highly recommend these folks and will be returning in the future. Oh and I had a three hour drive to get to them. Thanks for the awesome buying experience! read more

They don't answer the phone, I can never get ahold of my sales guy (Leo Romero) and the financing process slingshotted me to a bunch of different lenders despite my 780 credit score. Never in my life will I shop here for a car again. They even tried charging me $299 for a vin etch... read more

I brought my van in on June 22 for an oil change. I told the lady that checked me in that the front tire kept losing air. I wanted it looked at before I drove to Colorado for a vacation. Well, she didn't have anyone check the tire because it continued to lose air on the trip and after I returned back to Indianapolis. I just had another oil change and the tech found two nails in that tire. The oil was always extremely low and dirty, so I'm not even sure they changed the oil. Andy Mohr just lost my business and I will never refer them to anyone. Thank you for not making sure the tires were safe even though I said I was getting ready to drive across country. read more

Simply put, if you have the option to drive to Andy Mohr Ford vs the Brownsburg location, do it. We dropped off our car for a repair after getting a lower priced quote for the same work, and they could have it done sooner. While the car was in, they also took care of some warranty work for me. Other dealers said the same job would need to be done in two separate visits. Thankfully I've found a great Ford dealer that has reasonable prices to have my cars serviced. read more