I've been coming to this salon for nearly 20 years, and it truly feels like a second home to me. I…read morefirst started going because it was conveniently located around the corner from where I worked, but over time it became so much more than just a place to get my nails done. La Jolie has become like family. My daughter has been coming here since she was just five years old, and now at 20, it's still one of the first places she wants to visit whenever she's home from college. That alone says so much about the consistency, warmth, and care this team provides. Alicia, Pink, her husband, and the entire staff are absolutely amazing. They are not only incredibly talented and detail-oriented, but they also create such a welcoming and friendly atmosphere. They remember their clients, take their time, and genuinely care about the experience they provide. Over the years, I've always been impressed by their professionalism, cleanliness, and dedication to quality service. Whether it's a quick visit or a longer, more relaxing appointment, I always leave feeling happy and well taken care of.

DO NOT GO TO JULIE (nail tech)!!!! Please read!…read more I have been getting my nails done since I was a teenager, and I can honestly say this was one of the worst nail salon experiences I've ever had. I came into this salon for the first time with long, healthy natural nails that had gel builder on them. I left with my nails completely ruined. Julie aggressively cut my nails down extremely short without listening to what I wanted. She cut them so short that my skin was exposed, and several of my fingers actually started bleeding. I was shocked. In all my years of getting my nails done, I have never had a nail technician cut my nails to the point of making me bleed. What made the situation even worse was that after my fingers were already bleeding, Julie continued to file my nails. She then proceeded to put acetone on all of my fingers, including the areas where my skin had been cut open. The burning and pain were unbearable. Instead of stopping the service, checking on me, or asking if I was okay, she kept going as if nothing had happened. To make matters worse, she then attempted to put some type of glue or ointment directly onto my bleeding finger without explaining what it was or asking for my consent first. I had to stop her myself. I was honestly in disbelief that this was happening. My fingertips are now extremely sensitive to touch, throbbing, and painful. Simple things like washing my hands, typing, buttoning my clothes, or accidentally bumping my fingers hurt. I walked in with beautiful, long, healthy natural nails that I had spent a long time growing out, and I walked out with bloody, uneven, painful nails that look nothing like what I came in with. I brought my concerns to the manager, Alicia, hoping she would take the situation seriously and offer a meaningful resolution. Unfortunately, she wasn't very helpful. I left feeling dismissed rather than cared for. There was very little empathy or accountability for the fact that a customer left injured after what should have been a routine nail appointment. I will be attaching before-and-after photos so others can judge for themselves. The pictures clearly show the healthy nails I came in with compared to the damaged nails I left with. I would absolutely not recommend this salon based on my experience. No customer should leave a nail appointment bleeding, in pain, and regretting their decision to come here. If this is the level of care being provided, other clients deserve to be warned before trusting this salon with their natural nails. I genuinely believe Julie needs additional training and closer supervision before working on clients independently again. A basic nail service should never result in exposed skin, bleeding fingers, acetone being applied to open wounds, and a technician attempting to place an unknown product on an actively bleeding finger without first obtaining the client's permission. What happened was not just disappointing--it was unacceptable. Save yourself the pain, frustration, and heartbreak of having your natural nails ruined. I wish I had never stepped foot into this salon.

I came here as a walk in today and was able to get squeezed in an hour later. (I'm not from…read moreCalifornia, im here on a business trip and wanted to get my nails done). The shop is small, but very efficient and very clean! Everyone is very kind, this is an excellent place to get your nails done! Vivian & Tammy really wowed me. Their customer service was just as lovely as their nail work. Vivian gave me the EXACT nail inspo I wanted and checked in on me constantly to make sure I was in love with each nail. Her gel-x application was immaculate. There was no gapping in the gel and nail. I think this has been the BEST application I've ever had since getting Gel-x anywhere. I will remember her work when i go back home and miss it! Tammy noticed that the toe color I chose wasn't the initial color I wanted and she went to go look for me and I appreciate that! Because I felt like if I would have chose a different color I would have been disappointed. Thank you both so much!

I've officially found my new go to nail spa. From the moment I walked in, I was warmly welcomed by…read moreAthena, which immediately set the tone for a great experience. Daisy provided exceptional service professional, attentive, and truly skilled. I showed her what I wanted from my Pinterest inspiration and all she needed was a glance. I was very impressed with her. Everyone was kind, helpful, and made me feel completely at ease. I never felt rushed, and I was able to fully enjoy the experience. The results exceeded my expectations. 10/10 highly recommend!

Tulip did an amazing job on my pedicure! She was very nice and welcoming. The facility is also very…read morenice.

Was given a bday gift card for a pedi here. Before going I had mixed feelings due to some reviews…read moreleft here. My experience was actually amazing!! The lady took her time to make my toes pretty again :) would def come back again!!

I like how they are very kind and make you feel welcome. At other places, when you enter, they all…read morestop their work and stare at you as if they've never seen a human. They don't do that here. They also offer water and sliced oranges. Now that's unique! Best yet, they do a good quality job on your nails and they don't end up chipping like other places that I've been to. I'm very happy I found them!

I give Serenity Nails 2/5 stars. The front desk lady is super sweet, and the shops is very clean…read moreand well taken care of. Unfortunately my problems lie with the nail tech Mylee. I showed her the design I wanted which she said she could do. However I left extremely unhappy. My nails look nothing like the picture. If mylee couldn't do the design, I wish she would've been honest with me. I would've worked with her to come up with another design. Instead, I've called another salon and made an emergency appointment for Sunday.

Donna was so thorough and sweet and professional!! This is my second time and I'll be back.read more

Nail Bar in Mountain View next to World Market is great. Booking an appointment online is so easy!…read more I always book with Ngan. She's super talented and has all the tools and materials to create beautiful designs. Today I chose this fierce red, to which she then used a cool little magnet to create cute patterns. I absolutely love it! And like always, the application is flawless and lasts on for weeks! I absolutely recommend this salon! Especially Ngan

Surprise...Michelle is still the best around. And now, she has these massage chairs that are out…read moreof this world, which is why I'm updating my review. I sometimes just lay back and fall asleep while she does her magical foot massage. The massage hits in the perfect spots. I'm obsessed. Her manicures and pedicures are unmatched and after 15 years, I've never gone anywhere else!

I come to Palo Alto for meetings weekly and I needed a fresh set of nails, so I came to Mai! I came…read morein for short acrylics and she delivered. Mai is the sweetest and we had wonderful conversation. I love when I can take a break from my every day routine and make conversation with my nail/hair/etc. artists. The service was only $65 and very high quality. I will most definitely be returning.

Terrific manicures and pedicures! The manicurists are very nice, careful and caring.read more

This is my neighborhood nail salon. I've tried everywhere from Redwood City to Los Altos, and they…read moreare the best. I'm so lucky this business is in my neighborhood community. My manicure's last three weeks and my gel pedicures last two months or more. They provide services for all age groups, My daughter is in high school, and her nails are up to teenage standards. They also provide services for my nails as a mom. They offer waxing and hair services too. I have only had my brows done here. I highly recommend! Great service, great results, great value.

Update from the previous review: The actual service that was paid for is a 1 star, however, Kristi…read morereached out to make amends, which was appreciated.

Very simple salon but elegant looks. Nice pedicure for myself and elderly mother. They were very…read moregentle with her.