Been coming here since 1992 with my pets. Consistent great quality care. The staff is always…read morehelpful and friendly. The facility is always fresh and clean. Pricing is very reasonable.

In my opinion, the best veterinarian clinic around. Nice people, the whole staff is stellar! I've…read moretaken my last couple of dogs there and they've taken excellent care of them! The prices are great too! If I have another pup in my future, that's where they will go. Shiloh and Bowie were loved by Montecito!

If you're looking for a compassionate, fear free vet to take your loved one to, this is it!…read more My dog is reactive and with that can come some major judgement. I was able to let them know ahead of time and they were kind enough to let me know when the coast was clear to bring him in to get weighed and put into a room. My dog was due for some vaccines and he did have to be muzzled as he was not a fan of restraint (which I was able to do myself). They were unbelievably patient and kind with my boy and took breaks in between vaccines. By the end of the visit he had a loose body and was excited to see the vet tech enter the room. It seriously melted my heart (because we all want to see our pets overcome fears and succeed!). I was so pleased with my experience and highly recommend bringing your pet here as everyone is so kind!!

I had to wait for three weeks to get on the calendar. I had scheduled a 1040 in my books. The…read morecommunication that was not confirmed via email or text because I didn't receive it was for a 9:40 AM. When I called to discuss the confusion a strict charge for the entire exam was billed. Even upon explaining the disappointment and confusion to the supervisor it was a zero flexibility policy. The one message I did receive did not leave a time. I explained this and apologized for the confusion. But apparently it is more important to this company to have every single exam charged. This is poor customer service. I will look elsewhere rather than return to a place with such rigidity.

This place has been amazing for Oliver and Otis... They take care of them like their family and we…read morealways feel better knowing they were seen. They also were really sweet to my fiance when her older cat "Ces" crossed the rainbow bridge...

I'm extremely disappointed with how drastically the quality of care and customer service at this…read moreanimal clinic has declined. What used to feel like a place focused on helping animals now feels rushed, impersonal, and centered around pushing medication rather than providing thoughtful, compassionate solutions. Throughout my experience, there seemed to be very little effort to discuss alternative options or genuinely address the root of my dog's issues. Instead, the only solutions presented involved continuously prescribing more medication without much explanation or care for long-term wellbeing. What was even more frustrating was being charged a "service fee" that staff could not clearly explain when asked. If clients are expected to pay additional fees, there should at minimum be transparency and professionalism regarding what those charges are actually for. I understand veterinary medicine is difficult and clinics are busy, but compassion, communication, and honesty should still be basic standards of care. Unfortunately, this experience left me feeling unheard, overcharged, and far less confident in the clinic than I once was. Stay away from this place.

I had been using this veterinarian for years, but when my cat was actually dying they couldn't find…read morethe time to fit her in for a euthanasia appointment. They're happy to take your money when the cat is sick and expensive, but they won't give you the time of day when it's actually the end. I feel so betrayed.

I have been using Muir Oaks for a few years now. Muir Oaks coupled with urgent and emergency…read morefacilities like SAGE and VEG, completes my critter care network. Vaccines, sterilization surgeries, amputations, and yes, even final farewells, all three Muir Oaks vets, Dr Herder, Dr Jimison and Dr Arnott have helped my many personal pets, barn cats and critter rescues. Always kind, I adore the techs and office staff. When occasionally they might be less than their wonderful selves, I know it has been a hard, sad day at the hospital and their humanity has been tested but still they help! Three good vets, lovely staff and a PRIVATELY OWNED, LOCAL business. Sure am glad I found Muir Oaks!

I brought my elderly dog Pokey to Walnut Creek Veterinary Hospital during an emergency, and the…read morecompassion I experienced there meant everything. They were able to see him immediately, and the staff made sure he was comfortable from the moment we walked in -- even placing a soft velvet blanket down so he could rest peacefully. Dr. Cayton was incredibly kind and gentle while explaining what was happening, and she helped me make a very difficult decision with empathy and clarity. She spoke to him softly, treated him with dignity, and guided me through the process with genuine compassion. Every staff member showed real care. At one point when I had to briefly step out, a staff member came in to sit with him so he wouldn't be alone -- a small gesture that meant more than I can express.

Every time i call im placed on hold. Every time i try to make an appointment its next month…read more They simply have too many clients which is great for them, but IMO a tremendous disservice to the clients. Im going elsewhere.

Today I brought in a small wild bird that had been attacked by my neighborhood cat . It was very…read moreseriously injured, and I was heartbroken. When I arrived and called from the parking lot, someone came out immediately to help. The veterinarian carefully examined the bird, patiently explained its condition, and told me the kindest thing was to let it go peacefully. I was devastated, but the doctor reassured me that the little bird would not suffer anymore and that euthanasia would relieve its pain. The veterinarian was incredibly patient and compassionate. RIP, little bird. I hope you have a peaceful and happy next life.

I cannot thank the team here enough for the incredible care they provided for my dog, Duke…read more Emergency vet visits are always stressful, but Tiana, Zoey, Dr. Molly, and Dr. Rudin were all absolutely fantastic. From the moment I called and then when we arrived shortly after, they were caring, understanding, and genuinely invested in Duke's well-being. The clinic itself was pristine, and even though there were a lot of animals being triaged when we were there, the environment did not seem chaotic at all. They ran everything so efficiently. The team reallt went above and beyond to help ease my nerves, explaining everything in a very calm, thorough, and easy-to-understand way. Having that level of clear communication and compassion during a scary moment made all the difference. I am so grateful to everyone there and would highly, highly recommend them. Thank you!

I don't know if I can say enough good things about Dr. O'dea and the level of professionalism and…read morecare he's shown with our kitten's care. Everyone that works here is very welcoming, accommodating and supportive.

While this will still be the vet I choose I think. I did just have an experience with Heidi in the…read moreoffice that will drop my 5 stars to 4. Lacys tummy had a reaction to the nexgard plus. I called with concerns and questions about whether to administer again or not as she had puked it all up. Heidi assumed I wanted my money back and I was met with less than kind conversation at first. She changed her tune and apologized only after I spoke up about it. In the end the internet helped me with my question more than a call to the vet did. Not a 5 star experience this time.

Faith is the most compassionate soul. She made this transition as beautiful as it could be. She…read moremade me feel assured I was making the right decision for Riley who lived an incredible 15.5 yrs. Faith made Riley, my younger pup Poppy and me comfortable with the whole process. I can't recommend Faith enough and experiencing this at home versus at an office. This is the most compassionate experience you can have for everyone involved!

My wife and I used Faith to help us put our cat Olivia to sleep…read more Faith was able to come on the same day we contacted her and help our sweet cat to not suffer anymore. She was awesome and very kind. She gave us time and didn't rush things. I would highly recommend Faith if you need to put a pet to sleep.

I'm not one to leave reviews, but I was so disappointed in this vet after last Friday. My dog had…read morebeen missing since Christmas. Miraculously, she found her own way home after 15 days. She was emaciated, covered in ticks, and had a bad limp. I brought her immediately to OUR vet. Yes, this was our vet. I carried her in and asked for help. I was coldly told that they couldn't help me. I was so confounded that I literally put my dog in the car and came back inside to make sure I was hearing them right. If I can't count on you in a time of need, why are you a vet? This place has forever lost my business, but I can tell you who earned it, VEG ER on Contra Costa. They took me right in, literally laid on the floor with me removing ticks for a 1.5 hours. We got X-rays and determined that our dog had a broken femur in multiple places. They took blood work and even connected me with a great surgeon (Maverick Veterinary in Concord) for her amputation. In some ways, I'm happy that this happened because it allowed me to find vets with more compassion and professionalism.

OMG! It was so bad you would not believe! The CANCELED our…read moreappointments TWO(2) times in a row! I scheduled an appointment on line providing all info only to learn on the day of the appointment that it has been canceled! On the third attempt I called after providing all info online and turn out they needed my DOB and since i missed their "deadline" as they understand it they just canceled. Then there was a problem accessing my dog records: they are not ready to do it digitally and , you already guessed it, they canceled. I know it sounds crazy, i can not believe it myself, never encountered such a customer relationship in my 70 years of age! But what tops it all, yes there was more, when thier vet actually come out and yelled at me! She even did not make any attempt to listen to me. She just yelled. Wow it was some experience! I ran as fast as i could from them, and that exactly what I recommend to anybody. Run and run fast from them or even better, never get close! The only positive that it all happened before i would trust them with my dog. Im scared even imagine how they would treat my dog when they treated people like that.

We changed vets and our dog loves the vets and staff at Oasis Veterinary Hospital. Quinn now smiles…read moreseeing the staff!

I had such a wonderful experience when I brought my female crested gecko in for a pregnancy check…read moreup. They took such good care of her and handled her so well (and she even loved being handled by them!). I will definitely be being her back and I'll bring my male crested here as well if I ever need a check up done again!