I had been using this veterinarian for years, but when my cat was actually dying they couldn't find the time to fit her in for a euthanasia appointment. They're happy to take your money when the cat is sick and expensive, but they won't give you the time of day when it's actually the end. I feel so betrayed. read more

I have been using Muir Oaks for a few years now. Muir Oaks coupled with urgent and emergency facilities like SAGE and VEG, completes my critter care network. Vaccines, sterilization surgeries, amputations, and yes, even final farewells, all three Muir Oaks vets, Dr Herder, Dr Jimison and Dr Arnott have helped my many personal pets, barn cats and critter rescues. Always kind, I adore the techs and office staff. When occasionally they might be less than their wonderful selves, I know it has been a hard, sad day at the hospital and their humanity has been tested but still they help! Three good vets, lovely staff and a PRIVATELY OWNED, LOCAL business. Sure am glad I found Muir Oaks! read more

We recently moved to the area and I've had difficulty finding a vet who will accept new patients and isn't too far from home. I called the office early this morning and was greeted by a very warm receptionist who was eager to help. My dog developed a sudden limp and I was hoping he'd be able to be seen the same day (which I figured was wishful thinking, especially as a new patient). She was able to ask the vet if we could be squeezed in, and Dr. Jimison agreed to see our dog, Chowder. He did a very thorough exam and called me with his findings. He didn't think an x-ray was necessary and suspected a soft tissue injury. To have a vet rely on physical exam findings and not extensive testing was refreshing, and speaks to his competency. We discussed medication options and he tweaked his recommendation to adjust to the medications we already had at home. He even suggested generic options to help save on cost -- how nice! The total charge was so low, I was shocked. I am so very pleased to have my animals be patients here, from start to finish we had a wonderful experience. Thank you Dr. Jimison and staff! read more

Muir Oaks Veterinary Hospital - Veterinarians Near Me - Martinez, California

Back to our favorite vet! Dr. Jimison was April's vet. He took good care of our April. We had additional 1year and half with April due to his passionate care. We will be forever grateful. Now, that we finally have Winter, without any second thoughts, we went back to Muir Oaks and happy to see Dr. Jimison again. Also, Elizabeth and Julia showed impeccable customer service during our office visit. Winter for sure is in good hands read more

Muir Oaks Veterinary Hospital - First Vet Visit - Veterinarians Near Me - Martinez, California

Do not go here. My family had our dog put down and we left traumatized. They offered no sedation in order to fall asleep, and our dog was jumping and screaming. They didn't know what to do!!! We had problems in the past w them being rude and waiting up to an hour. read more

I highly recommend Muir Oaks Vets. I have been taking my cats to Dr. Melody Herder-Jimison for more than 30 years. All of the people who work here are compassionate and great communicators. Dr. David Jimison followed in his mom's footsteps and I trust them both completely. One of my cats was very sick recently and both of the vets along with Vet Tech Amy (and others I did not see I am sure) worked diligently to figure out what was wrong and get him on the path to healing. Everything was explained to me completely. Megan & Tyler are great working the busy front desk and phones as well as supportive and kind. read more

I've been coming here for about a year and a half for help with my cat. They have been kind and helpful. I was worried at first about it being a hospital and that they wouldn't be able to provide clinical service for non-emergency things, yet they have been a good place. They remember my cat's name and I feel that they care. I also appreciated the sign that they have upfront to ask for respect and quiet, when an animal is being put to sleep. It shows a level of compassion that made me want to continue coming here. read more

Muir Oaks Veterinary Hospital - #TravelsWithDucky in the reception area - Veterinarians Near Me - Martinez, California

Took my dog in for the first time to renew his vaccinations. Wasn't expecting it to be almost $400 though. My prior vet charges 1/4 of that. Also I did not like their policy of taking him away to a back room instead of letting me stay with him. How do I know what they're actually doing to my dog? The staff was very kind but regardless I will not be returning to this animal hospital read more

Muir Oaks Veterinary Hospital has taken care of all of my pets as well as my family members pets for many years. I've had urgent needs and they have always made time to see my sick pets over the years. A very caring team that have helped many of us through a difficult time. Awesome team! read more

Muir Oaks Veterinary Hospital - Veterinarians Near Me - Martinez, California

Muir Oaks VH is excellent! We bring all five of our furry family members here for their medical needs and will continue to do so. We can tell that the staff cares about all of the animals they see. Our quirky furry kids receive excellent, above-and-beyond medical care from both Dr. Herder and Dr. Jimeson. I have been an RN for 18 years, and work in cancer research. Dr. Jimeson is up to date on Best Practices because he takes the time to research evidence-based practice. Sadly, not every provider does that (I see you Dr. Jimeson). Cheers, -M read more

Muir Oaks has always been professional, knowledgeable and accommodating. I'm able to get an appointment fairly quickly and the staff have always been pleasant and helpful. They always explain conditions, various treatments and prices thoroughly. I also find them to be affordable compared to other surrounding offices. Additionally, I recently had to make the unfortunate decision to put my dog down and Dr. Jimison was extremely patient and explained various alternatives thoroughly. A few weeks after my loss Dr. Jimison sent the kindest sympathy note and it really meant a lot during this difficult time. I would highly recommend Muir Oaks. read more

This facility helped my little dog get by some serious health issues that were die to aging, as other vets were telling me it was time, this vet was able to get my dog onto heart and lung meds, and she is like a puppy again! For whatever time I have left with my pup, its quality has DEFINITELY improved since our visits to MOVH! read more

Muir Oaks Veterinary Hospital - Veterinarians Near Me - Martinez, California

I've seen the reviews posted here. Personally I don't agree, I've taken my pup here for all of his shots and health checks since he was a puppy. By far the service and quality has been superior to the comps in the area. I see Dr. Knowles, she's very knowledgeable and friendly! The staff at the front desk is amazing, and I personally wouldn't go anywhere else. They're reasonably priced giving you an estimate up front from a "low end to high end" which most places do not. Very thankful. Just took my baby in today for his neuter and they took excellent care of him! So happy to have found a vet clinic next to my house, who offers a clean and also stress free environment for my pooch. read more

Muir Oaks Veterinary Hospital - Baby Roco - Veterinarians Near Me - Martinez, California

We lived down the street from Muir Oaks so it was very convenient when we lived in Martinez. Our 3 dogs were seen by Dr Herder. I didn't realize how fortunate we were being seen by her until we moved to Concord. It took going to 3 other vets in the Concord, Walnut Creek area before I ended up back at Muir Oaks Veterinary Hospital in Martinez. Dr Herder and her staff are the best. read more

The staff was very professional The doctor was great he explained everything to me where i could understand He also called back to check in with the status on my dig read more

Great office and staff! Dr Jimison takes a lot of extra time to discuss whatever you need, and is very knowledgeable. Jonathan is super friendly and helpful. Kayla at the front desk is new but is so willing to figure everything out to help as much as she can. I called to get some flea meds for my dog and cats, so I could run by and pick them up. She pushed the RX thru quickly and I was able to go by and grab them about 20 minutes later. I recommend this vet! My dog always loves going to see them! read more

I can honestly say Muir Oaks care more for your pet than what is in your wallet. They go above and beyond anyone else I have ever used. They truly care about your fur baby and are compassionate. I recommend them to everyone I know who has a pet. read more

I have never left two reviews for one business, but MOV is exceptional. Even when the office is short-staffed you can still get in touch with Dr. Jimison. I emailed him and got an answer right away. He gave me my dog's fecal sample results. Then, after several emails back and forth, he prescribed some probiotics and a digestive gel for my dog. He spent so much time with me trying to get to the bottom of the issue that I urged him to charge me for a visit. He didn't charge me for his time, but simply had the medicines ready for me the next day. I never experienced that level of dedication with the other vets that we tried. Dr. Jimison is consientous, communicative and devoted to his work. I continue to be astounded by how unique and outstanding this veterinary clinic is. Even the medicine bag is personalized. read more

If you love your animals, don't go here. Honestly can't believe this place is still in business. These guys will try to sell you a used car before you leave.. not to mention, taking the dogs in the back for the exam. Weird. Read the rest of the reviews.. sounds like multiple pets have died due to the decisions and indecision's of this vet. read more

I had a great experience here with Dr. Jimison and the staff. I brought my cat Squirtle in for a procedure and everything went well. Everything about the procedure was explained to me and the doctor even called to follow up and check on him after. When doing the initial research, I gathered quotes from several places and theirs was very reasonable so I decided to move forward. It is also a very convenient location. I will definitely come back. read more

Muir Oaks Veterinary Hospital - Veterinarians Near Me - Martinez, California

Third strike and you are out! Brought in our 9-week-old pup on a Saturday for her vaccination, but also brought a stool sample due to blood. Was told I would get an email with results. Called first thing Thursday and was told the results were negative but no explanation for the blood. Told the vet who they weren't even sure was there and then confirmed was would call. 7:30 pm that night got the call. Recommended an anti-parasitic and antibiotic and I would get a call when the rx is ready. No call. I want a vet that I can trust to follow through regarding concerns, communicates in a timely manner and truly cares. It isn't Muir Oaks. Update: an email on 8/8 was not received. I did receive the follow-up appointment confirmation so the vet has my email address. read more

On the day after I wrote my review, Dr. Jamison reached out to me by phone. We had a half hour conversation and he proceeded to explain the vet's policies and the miscommunications between his staff and me. My questions were answered and I felt heard. Essentially, Dr. Jamison took responsibility for an error he didn't make, which made me see the clinic does indeed care for its clients. I was appreciative of his concern and efforts to make this whole situation right and so, I am changing my 1-star rating to 4 stars. Dr. Jamison offered me a complimentary visit in order to establish the relationship needed that would allow him to prescribe my dog's flea medication. Because of the Covid-19 pandemic, I waited in my car while my dog was under his care. The entire appointment was only about 40 minutes or so. Dr. Jamison's efforts to correct this made me look past my negative experience and truly understand they are not about the bottom line. Mistakes happen and management is aware of them. I do value this clinic a little more and I am confident Dr. Jamison will work with his staff to make sure miscommunications like these do not happen again. read more

We left clinic after seven years because they refused to approve a pharmacy's request for medication and prescription food that they were willing to dispense. When we tried to get a prescription for heartworm medicine years earlier, we were scared into signing a release and threatened with no treatment of our pet should there be any complications from this "discount" medicine. Moreover every appointment took at least two hours during the last few years. While that may be this vet's "policy" not approve online pharmacy orders, not offering a written prescription to us instead was unethical and required we locate another vet, offering substandard care in my opinion, because we needed to save money on supplies for my dog's and cats' chronic health conditions. We have five pets who were under their care and they lost our substantial business for a few dollars profit. It is a violation of Rule 1730-01-.13 for a veterinarian to refuse to honor a client's request to prescribe, rather than dispense, a drug (AVMA Principles of Veterinary Medical Ethics). The client has the option of filling a prescription at any pharmacy. read more

No vet is perfect. Our beloved pets do leave this earth before us. My beloved baby started her journey at this vet, and ended up back here at the end, just before Sage emergency hospital. In between she was seen at another "trusted", closer & lower cost vet for many years, where other family & friends had years' long experience. That vet definitely went downhill rapidly in the care of my dogs and I will not return there. (They missed serious health and dental conditions, and didn't tell me about problems that were documented in their records until costly procedures were necessary) In my experience, Muir Oaks has been very thorough and compassionate in the care of my dogs. Even keeping in mind my budget restrictions. I couldn't get my very sick baby into her other vet even though she'd been seen there for 10+yrs. Muir Oaks saw her immediately, diagnosis wasn't good, advanced cancer the other vet completely missed. I'll be bringing my other fur babies here forever. If you communicate clearly with this vet they will only do what you both agree is necessary. read more

All around great experience! Our family moved to Martinez, was looking for a new vet for our geriatric dog/young cat. Each member of the staff - the gals at the front desk, the tech who took great care to listen to my concerns, and Dr. Herder - each made us feel like valuable clients right away. I appreciated that Dr. Herder's approach to our old dog was to work on immediate problems (eye issue, possible heart issue) while allowing other issues (fatty tumors) to be dealt with later when necessary. To top it all off, Margarita at the front desk expertly have my car a jump in the parking l... .... My fur babies and I are clearly in good hands! read more

Subject: Amazing Service Muir Oaks Veterinary Hospital came to our rescue when our long term practice let us down. They were absolutely amazing and saved us from potential disaster. We are moving our two cats with us to Spain and had an appointment set with out vet to have the health certificate prepared. When we arrived they explained they weren't qualified to perform the entire process and would need to find an USDA accredited vet. This was less than a week before we were leaving. We phoned around and everyone we spoke to couldn't see us for weeks. Until we reached MOVH. Within 30 minutes we were on the phone with Dr David Jimison going over the requirements, of which he was very knowledgeable. Amazingly he booked us an appointment for the next morning for both our cats. The staff there was great and they continued to manage the process for us throughout the day with the USDA and got full approval for us in less than 24 hours. I cannot overstate how bureaucratic the process is and how incredible it is they turned this around for us. We learned more from MOVH in two days than from our previous provider. They provided great advice and how to prepare our cats for the upcoming trip and gave some tips on calming our over vocal kitty who mews all night. :) Thank you to Dr. Jimison and your team. We wish we had found you 20 years ago. read more

Went to this vet for the first time after not being able to find a vet in the area we liked. We continued to take our pup to San Jose to the only vet we trusted but no more!!! They were not afraid of my pitbull copper and were absolutely amazing. Didn't push to sell anything and only explained products and why they may or may not be better than what were using. Love the fact they have an online pharmacy. This is definitely our pups new doctor read more

Do not go here! This is the second time now I've gone to this veterinarian, both times were terrible. Both times were with Dr Jimison. During the first instance, I was erroneously emailed that my dog needed shots. I made an appointment for his shots and came to the clinic. Once we realized that his shots were actually not due, I found that I not only wasted over an hour of my time, but I was also being charged an exam fee and other fees that I never agreed to or were never mentioned. Too add to that, Dr Jimison then told me he'd, "Send me home," with some special shampoo for my dogs skin. Any normal person would think that would be some type of free offer or sample right? Nope add that charge too. After confronting the Doctor about the fact none of these charges or fees were talked about until after the bill came, he argued with me comparing human health care with pet health care. He eventually took partial responsibility for the bad communication of his staff. He still requested I pay at least, "Half," of the exam fees, which did not happen. Unbelievable. This second time, it was actually time for my dogs shots so I thought I'd give this vet another shot. As I make the apt, I SPECIFICALLY asked what the charges would be and ensured no other fees or unwarranted exams were thrown in. Mind you my dog was healthy. The front counter tells me the charges for each shot and the total for the visit. Two weeks later, I get to the vet and call in to the front counter. No mention of any exams or fees, great. I then talk to the intake nurse, no mention of exams or extra fees. Great. I then talk to Dr Jimison. No mention of an exam or fee (even though he was referring to the exam he did). He tells me my dog is getting a little husky but otherwise healthy. Cool. Talk to the billing person next to pay, and there it is, $65 extra for an exam fee. After spending an hour waiting and explaining the same issue over and over to the front counter, the nurse and then Dr Jimison, we came to the conclusion that again bad communication was the problem. Dr Jimison argued with me again about how state law required an exam every six months if shots are going to be administered etc..no problem with that. He however failed to recognize the terrible business practice about not mentioning any of this upfront through any of the four different staff members I spoke with prior to the exam. He also decided to insult my intelligence by concluding that anyone of his family members who gets shots always get exams to ensure health and that should be common sense. I just got my Covid shots.. guess what, never got an exam either time. Nor did I get one during flu shots. Weird. This place is a complete scam and they try and drive up fees and prices and sell you on stuff your animal doesn't need. And I am learning this from my experiences as well as other martizians I have discussed this with. They take advantage of people who care for and who would do anything for their animals in order to make money. read more

My review is based on Dr Herder and staff. Initially I brought my sick Tabby cat here in October 2020- she was very sick and Dr Herder urged us to bring her ASAP. Sadly, my sweet girl passed away. Not due to anything caused by this hospital; but Dr Herder took GREAT CARE and so much time to explain what she felt went sour with my babe, even as I cried hysterically over the phone. I still appreciate all of her efforts to THIS day, a month after my cat passed she sent a very sweet card and a packet of seedlings to plant "forget me not" flowers in my garden. And many many months later we found that she donated to the Davis research vet clinics in honor of our departed girl. After the passing of one cat we brought in our second cat to be seen by Dr Herder and she was phenomenal with her. Additionally I have a 3 yr old Chiweenie (who is yet to visit Dr. H) and my newest addition a 16 week Doberman puppy who is receiving care from Dr H- we travel all the way from Sacramento to see her. I trust her with my pets 100% and as long as it's sustainable for us to see her we will. I know she is honest and kind and will give them the best care! Some reviews on the staff I feel is a bit accurate. Sometimes they don't communicate well when you arrive to your appointment but scheduling and checking out is quick and easy. It is a little bumpy when you first arrive, and have to give a medical history each time. COVID has changed a lot of how the world functions and this could be chalked up to adjusting to non face to face interaction. For me; I can deal with those minor inconveniences to have piece of mind that fur babies are in the best of hands. read more

Unfortunately, I must agree with many of the one star reviews for this "Upscale" overpriced, low quality service vet clinic. The staff are completely unreasonable with any appointment rescheduling. They will charge you anyways. They somehow believe that the client "owes" them for just a phone call. Maybe the policies are for yuppie class locals. But I won't make any more appointments with them nor pay outrageous prices for regular veterinary service that I can get at Banfield. read more

Muir Oaks Veterinary Hospital - Veterinarians Near Me - Martinez, California

I had a really great experience here I brought my cat here to get her spayed. Dr jiminison was able to answer all my questions and reassured me if anything came up I could call them . read more

Muir Oaks Veterinary Hospital - The reception desk - Veterinarians Near Me - Martinez, California

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Short version: Our 1yo Aussie was dying. Dr. Jamison spent well over an hour on the phone with us over the course of two days. Without his assistance, our dog would literally be dead as it was determined to be Salmonid poisoning, which is fatal if left untreated. We will be having both of our dogs treated here going forward. read more

4 star vet. Wouldn't call perfect, but is a good place to go. Dr Jimeson is on point and very good with animals. Took me 6+ different vets before I settled on coming here. Prices are fairly reasonable with the option to order stuff online and have it shipped. My place to go with doggie problems read more

I know Dr Herder for 20 years. Bringing the 3rd pet to take care ( 2 dogs and a cat). She is very knowledgeable, pleasant, dedicated doctor. I highly value her opinion on regular check up or most complex problems. read more

My dog has seen Dr. Jimison for a few issues and he has been amazing in treating my elderly dog. I must admit I was hesitant doing surgery because of my dog's age, but Dr. Jimison was very thorough in explaining the process. He takes his time with each customer. I must say my dog is doing great and I'm glad that I switched my dog's vet care to Muir Oaks, where I feel that we are always in good hands. read more

If you are looking for a veterinary hospital, look no further. Muir Oaks Veterinary Hospital is your go to for your 4-legged family member. The doctors and staff are exceptional. Customer service is above and beyond from the time you check in to the time you leave. Muir Oaks cares for your pet as though it were their own pet. I have a Great Dane and both he and I are high maintenance when it comes to his care. Dr. Jimison immediately understood my concerns about his well being while in his care. I was kept updated on every procedure and my concerns were put to rest knowing my pooch was in great hands. Don't look elsewhere this is the place for your pet and their rates are very reasonable. Tell them Gunther sent you. read more

I have been going to Muir Oaks since I rescued my first fur baby back in 2012. They were highly recommended to me by a long time client. They have always been very kind, welcoming and accommodating to me over the years. Most recently I rescued another furry love, a chihuahua whose family turned her in after 10 years old with breast and lung masses. After almost a year and a half of a thriving life I had to have her put down suddenly and they were beyond words amazing for me. They let me stay for hours with her as I cried and held her little body before she slipped away. They were more than compassionate about the loss I had suffered and after a few weeks I even received a card from the vet sharing his condolences for my loss. That level of kindness is rare and does not go unnoticed by me. Then to top that off I received a letter from the UC Davis Office of Veterinary Medicine that Dr. Jimison had made a donation in memory of Chiquita. Truly touched my heart. I can't say enough about how lucky I feel to be a client of a veterinary office that is so compassionate. read more

Recently my dog had to be put down and this place is filled by caring and compassionate staff. They made it as easy as possible on me and my dog. I will always be grateful for what they did for me and my dog. read more

Muir Oaks Veterinary Hospital - My dog Shadow. - Veterinarians Near Me - Martinez, California

The first time went there was Friday 08/12, I took my puppy for his second shot DHLPP. The vet made us wait in the room for almost one hour from the appointment time and told us to do all these services (Ear swab test, Fecal lab, Ear cleaning minor without any paper or email results for us to see only verbally said "negative") for my healthy puppy. Unlucky to us my puppy was having mushy poops the next day until a few days and I called the hospital back today, Tuesday 08/16 at noon to inform them about the situation, the front desk lady said someone will call me back as soon as the vet finish talking to a patient. Waited until 3:15 pm no one called back. Asked them what happened, both front desk ladies kept telling me they sent the email or voicemail and I checked not one email from them in my inbox or the spam folder. And she kept telling me there was a voicemail they left me to this wrong number! Come on, I gave my number twice to the lady at noon, and anyway when I registered with them, they have my correct number too. Unhappy with the service, finally we just told them to cancel all our future appointments. All I can say is that I'm staying away from this place. Update: How can I confirm with the front desk lady, Andrea when I never received the (email) results of the tests?! And the only voicemail I received from Dr. Jimison was at 5:59 pm. read more

Dr.Jimison and his staff are wonderful. He always is so caring and takes extra time to make my chocolate lab Autumn comfortable on each visit talking to her and belly rubs. Dr. Jimison has such a great "bedside" manner that relieves the worry of any pup parent. Dr. Jimison is awesome! read more