I am SO glad I came to this animal shelter to adopt! This experience was honestly so good. I went…read moreto Rancho's animal shelter to adopt but the dogs I was interested in were no longer there. While the facility did look clean, my goodness, it smelled so bad. So I came to this animal shelter on a whim and the building is so nice. I was helped immediately, everyone was friendly, and I went to go look around at the dogs. I found a dog I was interested in but was on a hold. I was told that once the dog is no longer on the hold, I could call and set up an appointment for a meet and greet. Well, my first time at this shelter was on Wednesday, the dog was no longer on the hold today (Saturday) so I made sure to call and make an appointment for a Meet and Greet. The lady told me she had times available same day and I was able to meet the dog a few hours after making the phone call. I came in, I was helped promptly. And I got to meet the dog. I asked the worker if I would be able to walk the dog. It was a little misty outside so she gave me a jacket to give the dog and the staff member was with me outside with the dog and she was so friendly. Once I was done, I let the staff member know I wanted to adopt and she let me sit with the dog a little longer while she got the paperwork ready for me. The fee was not bad at all because it included the adoption fee, vaccines, check up with vet, pet insurance for a month, neuter, and microchip! Once I completed all the paperwork, I was given all the forms in a nice little folder and a bunch of flyers and coupons. I was also given a goody bag and a variety of blankets to choose from. I wish I remembered the lady that helped me because I truly feel like she made this experience extra special. She set up his neuter appointment so I haven't gotten a chance to take him home yet, but I'll be able to after he's neutered. I am really happy with my experience at this animal shelter and I'll definitely be referring friends and family to come adopt here!

Absolutely disgusted with this place after a friend's experience today…read more She found two beautiful kittens (strays) but one was in serious distress. She took them to the Upland Animal shelter thinking someone would help this poor baby. Instead she was met with dismissiveness and attitude being told by employees she could just wait for the cops since it was already close to closing. One wouldn't even look at her, just kept walking to her car. While I understand procedures and hours of operation, this is NO WAY to treat someone who's trying to help little creatures who cannot help themselves especially with the heat wave we're experiencing in Upland this week. Please keep this in mind when thinking of donating to this place. Disgraceful.

I walked to the Rancho Cucamonga Animal Shelter that day because I thought I might be ready for a…read moredog. Or maybe I just needed the feeling of a living thing nearby again--the kind that looks at you like you exist in a way the rest of the world sometimes forgets to. I first met Tito, who was perfectly good and perfectly himself, but the chemistry just wasn't there. So I told Melissa, one of the shelter staff, something a little strange. I said, "Just pick a dog for me. Anyone. Don't tell me anything about him. Just bring him out." And she did. The dog she brought me was beautiful and bright-eyed and eager in the way that makes you think a dog already knows something about you before you've said a word. I warmed to him immediately. We spent a little time together outside the kennel, and it felt--quietly--like a small pocket of calm inside a very loud world. Then I asked his name. Elliott. Spelled the same way as my daughter's name: E-L-L-I-O-T-T. My daughter Elliott is named after my mother, whose last name is Elliott. Three Elliotts, suddenly converging in the middle of a shelter yard on an ordinary afternoon. The kind of coincidence that makes you pause for a second and feel the strange poetry that sometimes shows up in everyday life. But the part that stayed with me the most wasn't just the dog. It was Melissa. We talked--really talked--for a moment. The kind of conversation that isn't long but still somehow manages to feel human and grounding. She shared a little of her life, and I shared a little of mine. And there was something about her presence that made the entire experience feel gentler, more thoughtful, more real. The shelter requires that every member of the household meet a dog before adoption, so I went home excited to show my daughter Elliott the pictures. She studied them carefully and then said, very plainly, "No Mommy. That dog is too big for us." And in that simple honesty there was clarity. I realized that what I went looking for that day--a companion to fill a quiet space in my life--might not be the right step just yet. But something else happened instead. That afternoon left an imprint on me. Meeting Elliott the dog, and more importantly meeting Melissa, reminded me how much compassion and patience exist in the people who choose to work in places like that every day. So instead of adopting right now, I've decided to volunteer at the shelter and spend time with the dogs there--especially Elliott, if he'll have me. Those dogs need love. And the people who care for them deserve recognition. Melissa, in particular, left a mark on my heart that I won't soon forget. In a world that often feels rushed and transactional, she offered something simple and rare: kindness, presence, and a moment of real human connection. And sometimes that's exactly what you needed all along.

I feel Dana and Alaina are "sticklers" and honestly not very nice people…read more The refused to help me get cat food because I live in Fontana. They gave me the number to the police station in Fontana, I called and was transferred to Animal control. They said they don't offer that service. So now I'm stuck because of red lining and discrimination on where the stray cats are right now. They said even if I found them in Rancho Cucamonga, they can't help. How could any human being resist helping kittens....they are like little innocent babies. It's so sad what kind of humans are they?

We had a whirlwind of getting our little kitty today and I must say that Alicia and all the staff…read moregave us excellent customer service and care. I appreciated that Alicia listened to what we were looking for and didn't try to get us to take animals we were not prepared to take home with us. Alicia went the extra mile and took my contact information and contacted us when a kitty that met our requirements came in. We literally found ourselves bringing our little lady home within an hour and we couldn't be happier! Everybody we encountered were very friendly and helpful.

I wanted to share my experience fostering for Riverside County Animal Services because this entire…read moresituation has been heartbreaking, confusing, and deeply traumatic. I initially agreed to foster a sick black kitten with a severe eye infection. There were supposed to be two kittens, but the second was not there when I arrived. The shelter then asked me to return the following day. I called beforehand and was told they still needed me to come. After driving approximately an hour back to the shelter, no one seemed to know anything about the second kitten or what had happened. Instead, I was urgently asked to take home a litter of neonatal bottle babies because they reportedly had no placement available and otherwise faced euthanasia. These kittens were visibly very sick and severely flea infested, to the point that fleas were crawling around their eyes. One kitten passed during transport home. Another passed shortly after arrival. Others passed despite my efforts to stabilize and care for them. I spent days trying to save them while also seeking veterinary guidance and emergency support. When the kittens passed, I wrapped their tiny bodies in the same blankets they had been packed with, including the microwavable heating block provided with them, because everything was heavily flea infested. I then kept them frozen until I could make the hour-long drive back to the shelter. At no point was I told there was urgency regarding returning their bodies or given any instructions on how they should be handled. I brought them back the same day I volunteered for one of the shelter's "dog day out" programs. Instead of compassion, appreciation, or even basic humanity after everything that had happened, I was told I could no longer foster based upon the "condition" of the deceased kittens. Those statements absolutely destroyed me emotionally because the kittens had already been critically compromised when they were transferred into my care. They died in essentially the same fragile condition in which they had been given to me. What makes this especially painful is that I recently lost my heart dog, Kublai, after sixteen years together. Part of the reason I stepped into fostering was because I was trying to channel that grief into helping vulnerable animals in his honor. My animals are my family and, quite honestly, caring for them is one of the only things holding me together emotionally right now. To be made to feel like an abuser after desperately trying to save these tiny lives was devastating beyond words. I absolutely support rescue, fostering, and adoption, and I know vulnerable animals desperately need people willing to open their homes and hearts. I would still encourage people to foster and adopt. However, I also believe prospective fosters deserve honesty, support, clear medical guidance, and basic compassion from the organizations asking them to take home critically ill animals. I sincerely hope Riverside County Animal Services reevaluates how medically fragile neonatal animals are handled and how volunteers are treated during already traumatic situations. Deflecting blame, especially when it stems from the negligence of the paid employees (ie a supervisor who has never contacted me, sent me home with kittens she knew needed immediate flea treatment, and then accused me of abuse) is beyond horrific. My heart is with the kittens we lost and the ones still fighting. Also keep in mind that I spent over $1000 out of pocket thus far trying to save these kittens. I don't want to in anyway discourage anyone from fostering but at the same time think it's best for everyone to know the realities of it, especially when they will be on the losing end of the blame game.

I have volunteered at Priceless Pets for almost four years. I have a total of 20+ years…read morevolunteering and fostering at various shelters and rescues. So I take no pleasure writing this review. I have seen a steady decline in the quality of their management. Perhaps as a result of their rapid expansion. For several summers the Claremont shelter operated without air conditioning I was in there, I know what it felt like. It bordered on animal cruelty. Last year the volunteers put up a bit of a revolt. Lisa Price, the head of the organization finally called the landlord and got it resolved. Every volunteer I worked with left! In my time as a volunteer I've never seen Lisa Price at the Claremont location. They have a high turnover of staff presumably due to very low pay. They have been reducing shelter hours. However, this didn't stop them from a goal of $20,000 for a duck pond! One has to wonder where the board of directors is? I recently fostered a 12 year old beagle rescued from a medical lab (good for them). The branch manager, Kammi said ( in writing) that he would be with me till he was adopted. Days later they insisted I bring him to the shelter. Matt told me it was a "little miscommunication " and they wouldn't honor it. Yesterday I sent a text to Lisa Price and Matt asking if I could pick Gravity up on their closed days to give him a break from the shelter. No response from either. Heartbreaking what they're doing to this dog! Maybe you saw another of their beagles being dragged down the streets of Costa Mesa by a volunteer on your local news. If you go to charitynavigator.org (priceless puppy rescue corp) you will see they are delinquent on Calif. state registrations. The state has disabled donations to them. I could go on but these are obvious signs of mismanagement. Why won't the board of directors do their job? A new shelter just opened in Ontario (Animal Resource Center of the Inland Empire). Lots of dogs and cats available for very reasonable adoption fees. At first glance they look worthy of support. Ph. (909) 321-1096. On the internet go to arcinlandempire.org

I wanted to come back and update my review on this awesome rescue. I found my doggy soulmate here,…read moreDaisy (now Mango) is the most incredible dog I could have ever been blessed with. She goes everywhere with me, I love her to pieces. Thank you Priceless Pets for the smooth and wonderful adoption process, the kindness from your volunteers, and everything you do for these animals. If you are looking for a forever friend, visit Priceless Pets and check out the animals they have in need of a home!

Great animal shelter. No kill animal shelter. Take great care of all the animals. Friendly willing…read moreto help. Always looking for donations for the animals

Good place for a furry-member. I recommend visiting the location. Small shelter with a lot to offer.read more

Modernized facility. Wonderful staff…read more Well thought out ans seamless adoption process. It is much quicker and more efficient than Pasadena SPCA location. I recommend this location by a mile. They ha e lots of perks that make add value to your new pet adoption, such free initial pet food, coupons (significant diacounts), as well as very reasonable pet insurance. Thank you for helping my wife and I through this process.

I requested a call from supervisor a few weeks ago. I've yet to receive this…read more I required their policy for length of time they must keep a dog before adopting it out. I've yet to receive this. I left my email AND phone number. I've been frustrated by their service.

Surprisingly one of the better adoption centers I've been to. Maybe my standard is slow given the…read moreconditions of most adoption centers I've been to but this one is nice, the dogs don't look sick and even look healthy. Definitely worth a visit if you'd like a new companion to take with you home. May they never forget who they are as a business.

Joyful experience adopting a puppy. He has been a sweetie…read moresince day 1. Staff gets a five star review. Wonderful people.

I love priceless pets I think their staff is very friendly and they know the animals very well…read moretaking them on walks everyday multiple times. Each animal has a name and description with them. They have cats, dogs, and rabbits. I had the chance to walk a couple of the dogs when meeting them and ask the nice manager questions about the animals. I will be back to visit or volunteer. I know it's a shelter and the animals can get dirty but I do think a couple of them needed a bath but otherwise it's a great shelter with love for the animals. They do their best rescuing from other shelters. All the animals are super friendly I think that goes with caring for them each day they are good with people. My friend got his dog Remy from here and he's the best pup in the world. Would definitely recommend. The white bunny Sam has been here for a year they said she is a white bunny with red eyes and so very very sweet. If anyone is looking for a bun bun she was a really sweet bun.

My 13-year-old daughter visited Priceless Pets in Chino Hills to look at the animals. An employee…read moreimmediately questioned her about her name, age, and why she was there. We were sitting in the car outfront. She was then told to leave and escorted toward the door. The staff member, Denise if that is her true name was beyond rude and disrespectful. There was no sign posted stating that minors were not allowed inside without an adult. If there is such a policy, it should be clearly posted and communicated respectfully instead of embarrassing a child. I was also disappointed with the condition of the facility. There was a strong odor of urine throughout the building, and it appeared dirty during my visit. This is the third time we have visited and it always is the case. I understand businesses may have policies, but customers--and especially minors--should be treated with courtesy and respect. Unfortunately, that was not our experience. Our experience instead was met with dispresect, unprofessionalism and even hurt my child's feelings. I would never recommend this location for anyone. In my opinion the owner/ manager should definitely terminate or prevent this worker from ever working there again.