We've used Anna's for three years, starting in the weeks before our daughter was born. In the first couple of months, we had a few different people come. All of them were punctual and did very good work. Then when we requested regular cleanings Joanna worked with us for two and a half years until the pandemic hit. She did an excellent job and was very communicative when she noticed something in the fridge had gone bad or had she a small supply request. She was also a friendly, welcome presence in the apartment. We've tried a number of different options over our years in New York, and Anna's really hit the sweet spot of quality and price. I don't write a lot of Yelp reviews, but some companies are worth the time. Strongly recommend you give them a shot. read more

I just booked Anna's cleaning service for the second month. Aysha came in today. She was AWESOME. Sooooooo thorough and sooooo helpful!!! With her help I was really able to go in and clean corners that have probably never been touched in two years. She also gave me great advice to upkeep my apartment. My house smells wonderful and is sparkling. I look forward to having her come in next month and going forward. She saved me sooooo much time and effort!! read more

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Found this service via timeout new york article and I'm glad we came across it. We called Anna and she explained the process. From there the cleaning person showed up to our door and cleaned the entirety of our home. She was very nice, courteous, and very professional. Will use this service again strongly consider monthly cleaning. Highly recommended! read more

Anna's Cleaning Service - Clean! - Home Cleaning Near Me

I would not recommend this cleaning service at all. They are the most unreliable and unprofessional I have dealt with and I had a few. I contacted them to clean my duplex of 2000 sq feet w 2.5 bathrooms. They said 4 hrs at $30. That was fine because my previous cleaning person did it in 4 hrs for the past year. I told the owner if it's more, it's fine as well. I specially said that it was not a one time thing and I needed it once a week. I even texted to the owner so there are no excuses. We decided on time and day. We had some construction in the house limited to a few rooms, which I told her in advance. I said as long as the bathrooms and kitchen are clean and light laundry is done, I was happy with it. I told her if items are missing during laundry, I do not care. A lady came to clean. It was not great, but it was ok for the first time considering construction situation. Compared to my previous cleaning person ( unfortunately she relocated) it was subpar. Next week, no one showed up. No one contacted me, nothing. I texted the owner and got excuses saying that she though it was one time thing. That's a total lie. It was perfectly clear it was not one time thing because we agreed on day and time every week and I texted her as well and she replied to my texts so obviously she read as well as discussed with me. When I pressed, she said the cleaning person was really tired cleaning my place and I need a full time housekeeper !!!! Really!!!! It's is 2000 sq feet but has no carpets and very limited furniture. Then the cleaning person was upset that my father in law asked her if she can clean their apartment in the same building for additional fee. He assumed she might be interested since it was in the same building. He did not demand, just politely asked. The cleaning person didn't want to do it, which is fine. Then the owner used it as an excuse say that my father-in-law demanded the additional cleaning. An absolute lie again! No one contacted me to discuss the issues, just didn't show up the next time and lied about it to make excuses. Buyer be warned. This is unprofessional and dishonest service. Do not use! read more

Great service! My apartment is sparkling clean. She was on time, efficient, and friendly. Definitely recommend!

Scam alert, they said they were coming out wednesday and to mark my Groupon "redeemed", after not showing up wednesday, they said that they would come friday free of charge no matter what. Today's friday and no maid. They are now texting me saying Groupon froze their account and told them to not do any jobs. Groupon says not true and there's alot of complaints that this is happening to. First red flag should have been that the company is in Scandinavia and only allows text messages, and email. Be careful of the hidden chrges,you have to pay $25 in fees when the lady gets there and they make you say the words " yes I agree to the fee", I said " thats not a problem" but that wasnt good enough and they sent another email saing they cant send the maid unless I specifically agreed to the upfront fee! wow! read more

My roommates and I used this service for a couple of years and we were happy for a while, but the last cleaner Anna sent over was less than satisfactory. After she left we discovered that we needed to mop again immediately because she had missed corners and left a dirty residue in some areas. She was also a little slower than previous cleaners and it was simply an underwhelming experience. Months later, when we sent a short, polite message asking to schedule another appointment, we also mentioned that we'd prefer someone new because the last cleaner was a little slower and didn't do quite as good a job as previous cleaners, and we received a surprisingly rude note in which the coordinator said: "I never had any complains about the "speed" She is young and fast -can't imagine making it faster -sorry but I can't ask them to run at work All of our maids do as much is possible at certain time I can't guarantee that any of our other maids Is able to make it faster" This is copied verbatim from the message we received. Look, we didn't blow up about a poorly cleaned house. We didn't send a long, boorish email or leave a nasty phone call. We were willing to let one bad cleaning slide and just asked for someone new. But who in their right mind would expect a cleaner to "run" on the job? I felt the email was silly (and stupid) enough to post a review here, because we certainly won't be using this service anymore. I understand how tough it can be to be a cleaner. My mother did it when I was a kid, no one in this apartment was born with a silver spoon in his or her mouth, and we have always tipped generously because it's hard work, but if one complaint is going to get us this kind of weird pushback...then forget it. We'll happily pay more elsewhere to work with a professional. read more

I've been sitting on this review for awhile. I'm really not sure where all the glowing reviews for Anna's Cleaning Service come from. Perhaps my situations were fluke incidents as they are not positive. I attempted to contact Anna a couple of months ago to clean my studio apartment in SoHo. We played some text tag, until eventually I gave up. For some reason, I decided to contact her again to clean my boyfriend's one bedroom apartment. Perhaps it was the amenities his building (doorman, elevator, etc) offered that made cleaning his apartment more attractive than mine because she responded right away. When her ladies came to the apartment, they noticed he was missing some cleaning supplies so he had to go out and purchase them then left them on their own. Later in the evening, we returned to a relatively clean apartment, but guess what? There were still spots on the kitchen counter that we had to wipe down and dust on the bookshelves. Though they ran the dishwasher, they did not bother putting away the dishes. But the kicker was that the plastered soap dish in the shower was gone!! One of her employees actually broke it and left a hole in the bathroom wall!! Anna told my boyfriend that she would give him a discount on the next cleaning. Given the situation, any other cleaning service I've used would have let that cleaning go for free. Just recently my boyfriend called to schedule his next cleaning and Anna told him the discount was no longer valid. She said that too many months had gone by and his apartment was going to be too dirty for her to honor that discount nor would she refund the money he spent to get a new soap dish. Please consider this review before you call Anna's Cleaning Service. Since moving from Los Angeles, I have yet to find a consistent and high quality cleaning service, but I would much rather work with someone who honors their word and does a good job. read more

Agree with the negative reviews. One of Anna's girl's came to my apartment and cleaned. She was nice and the work was good but she broke something. I told Anna and she offered to pay for it, I said it was ok and not to worry about it - accidents happen and the item was $20. The next time the girl came I asked her to replace doing the sheets in the laundry and asked to clean the inside of floor to ceilng windows. She did. When she left I thought the bathroom hadn't been cleaned properly. I wrote to Anna mentioning this and I got a text message back berating me for not paying additional for laundry and the windows (the girl never said anything) and then questioning her work. I guess it is hit or miss with this business but it's like walking on pins and needles with this service. Not professional at all. read more

I have waited quite some time to write this review as I realize that there are other people out there that are like me. We, like Mr. Clean, take our cleaning seriously. Do I mix my bleach products with my ammonia products? No. Ergo I don't hire people just for the sake of throwing money in the air and hoping and praying and wishing for freshly folded towels in return. The first word I would use to describe this service is Inconsistent. The second word would be Thorough. I first started utilizing Anna's many months ago - my boss was having a party and needed exceptional scrubbity scrub scrubs. I text Anna, set up a fitting time, Milka (sp?) showed up. Next thing you know, my boss comes in to work raving about how wonderful everything was, far better than any of the other cleaning services I have set up for him, and how nice it was to chat with M about Russian literature and various translations or something like that. Not even kidding. Several months later he prefers to stick with M but when she is not available he goes with an alternative that he is always less enthusiastic about. My encounters with Anna's girls at my flat have been similar. The first girl that came was sort of worthless. The apartment hadn't even been moved in to yet and it didn't look any cleaner when I came home than when I left it. I had M come recently and she did a great job but my favorite is Diana. My roommate is pickier about these things than I am and she loves her as well. Being slightly, and by slightly I mean prescribably, psychotic about "a clean house", I can be very discriminating. I keep everything tidy until she comes and, due to our combined efforts, the place is just as perfect as it was when my roommate and I viewed it for the first time. When food falls on the floor, the 5 second rule does not apply. I get 10 seconds. In fact, the back patio is in even better shape than when we got there. I'm not above asking them to mop it, absurdly, and I'm pretty sure I'm going to hell for that. In the effort of being as detailed as possible, you should know that it's 20/hr for a regular cleaning and 25/hr for deep cleaning. If you don't have cleaning supplies there you should get them and you should ask the girl what her preferences are. In most cases and invariably with Diana and Milka, the results are worth it. They will also tell you that you should get a vacuum even if you have hard wood floors (does anyone in New York not?). I haven't done this yet but I also channel all of my negative energy into polishing the floors until I can see my reflection. Floor, floor, on the floor, who is the fairest of them all. Yes, something like that. I always leave a list, always. And I try to be there for at least some of the time if there are any questions. If you can't be there to let them in you can always mail Anna a spare set of keys or personally give them to your desired girl of choice when you find one you prefer. If they need to do more work then they will of course require more payment, and it should go without saying that it's always helpful to tip. I never call Anna, I always communicate via text. If I don't hear back from her I text again a little later on and I always hear back. Sometimes she takes a bit to respond, which can be frustrating if you're in a hurry, but otherwise not a big deal at all. Give them a try, I hope your experience is as lovely as my boss, my roommate and I have had and continue to have. read more

I have the feeling some of these reviewers inhaled too many cleaning vapors upon re-entering their apartments, because my experience with this cleaning service was less than stellar (particularly 5-star stellar). First, we booked for a four-hour cleaning (that occurred just over a week ago) and were informed, after a brief inspection by the 1 person who arrived, that the cleaning should take 2-2.5 hours tops. Hmmm...really? Okay, fine, whatever...let's see what you can do! I proceeded to tap away on my laptop during the cleaning and, sure enough, after just over 2 hours later: "I'm done if you'd like to take a look?" What I found: Mold in the shower. That the black marble kitchen floor was cleaned/streaked with Murphy's oil soap. That the fridge, stove top, and dishwasher exteriors were covered in streaky film. That the bathroom counter was splashed with water/cleaner and hairs were in the sink. That wet dustballs were in the corners of two rooms. That the microwave exterior (not to mention interior) was dirty. Etc., etc., etc... When I pointed out some of these shortcomings, our cleaner was willing to correct most (I didn't find all instantly), but I should NOT have had to point out such glaring problems. Sheesh. As a 'for instance,' when I pointed out the film-covered kitchen floor, I was responded to with: "Oh, I just used the cleaner you had." Which I interpreted as: "I didn't make use of the 15+ cleaners you had (to include a marble cleaner) because I didn't want to change the mop water." Not to mention the fact that our cleaner used the same rag for most of the interior surfaces regardless of surface type or cleaning solution applied (which led to several dirt/cleaner streaked appliances, among others). Lame. SERIOUSLY LAME. Let's just say I did some clean up of my own post this cleaning and that the $80 we were charged for this service (for our ~650sf apartment) was largely wasted. BOTTOM-LINE: This service is obviously hit-or-miss and our cleaning was, sadly, a miss. Try this cleaning service at your own risk. read more

Anna and her colleague Katya just left my apartment, and the place has never looked better. I found her via yelp and noticed that she had a 5 star rating from everyone (who has that, ever?) and figured I couldn't go wrong. They arrived early, organized things that I didn't expect them to organize (even my bookshelves look better) and really made the whole place look amazing. Plus, I really like that it's her own, woman-owned business and that I'm paying her directly for her services. I will definitely hire her again! read more

Price: About $30/hr My apartment is twinkling... twinkling... After construction had held me hostage in a messy apartment, I needed a professional. After texting with Anna, the friendly Asha showed up at my door to scour my apartment. Kitchen: Asha cleaned inside my cabinets, inside my fridge, inside my oven, inside my microwave. Bathroom: Everything. Floors: Asha + Murphy's = Shining Wonderfulness: Asha was friendly, smiley, showed up on time and man did she work - flitting back and forth across the apartment with such energy doing not easy work. Tip: Be sure to doublecheck/re-confirm your appointment a couple days before, just in case. read more

I want to add to the chorus of deserving 5 star reviews and say that I was really thrilled with Anna's Cleaning Service and will use them again. Contacting Anna is best by text - it seemed strange, but she was very responsive. Her prices are very reasonable; note that if you need a vacuum cleaner there is an extra cost. The best part? Our cleaner Dorota. We requested a deep clean and she was meticulous and never stopped working. She found dust we never knew to look for. Anna called during our appointment to make sure we would have enough time and to make sure I wasn't disappointed with any part of the service - we ended up splitting the job into 2 days (the apartment was that filthy) and I was very happy with her communication. She clearly cares about customers and I suspect that people who had a different experience either failed to communicate their expectations to their cleaner or simply had a bad one-off. Recommend. read more

Heck Yes! I have to first admit that I am a super psycho, anal person when it comes to cleaning (I am that person that cleans with a toothbrush, literally) and will blame my methods and overwhelming cleanliness requirements if one day my boyfriend decides to pack up and take the dog with him. I first contacted Anna after reading reviews on Yelp; I needed someone to clean our new apt. so it would be move-in ready for the following day. The ease of booking the appointment was a huge plus from the get-go, I LOVE the fact that all I have to do is text Anna in order to book an appointment and/or address any issues. Anna sent Iza and Asia for the first round of work. As mentioned in other reviews, everyone in Anna's team is extremely attentive and sweet; although Asia doesn't speak much English she still tried very hard to understand what I was saying and we managed to hand-sign each other into an understanding until Iza arrived. They cleaned the apartment in approximately 3 hours and charged a very fair price of $120 for a deep cleaning. Anna was even accommodating enough to text me half an hour before the girls were done so my boyfriend could head up during his lunch hour to pay. Everything looked perfect when I arrived at the apt. later that evening. The stove, bathroom and floors where spotless; but once i started to become crazy white-glove lady I realized that the oven and windows were not taken care off. Issues aside, I decided to book a second appointment for a regular cleaning and just tell Anna my concerns regarding the previous appointment. Anna responded immediately and comped me with a free oven/window cleaning for part deux! Asia arrived this morning right on time and immediately got to work. Not only that, my shih-tzu who is at first shy with strangers, brought Asia her swiffer in attempt to be part of the action. Once again, we were called half an hour before Asia was done so we could head up and pay. The apartment is gloooowwwinggg, guys.. GLOW-ING! To boot, when we walked in we found Asia on the floor playing with the dog while she waited for us to get there. Seriously, If the dog liked her even post-vacuuming then these girls take the cake. Anyone that takes care of my apt and the furball to that level gets a slow hand clap from me. Definitely recommend! read more

I've tried other cleaning services in Manhattan (you can read my reviews if you are curious) and I definitely prefer Anna's! Renata came to my apartment and left it sparkling! At 80 dollars for a four hour basic cleaning it's pretty unbeatable and totally worth every penny. I will definitely be calling upon her again! It was really beautiful and she is such a delightful woman. I came back to the apartment after four hours and it was just so immaculate. She even had me inspect and wanted to know what could be fixed or altered. LOVED her. This is definitely a service I can see myself regularly using. **UPDATE** Kate has also cleaned my apartment and she is a true delight. Anna's has always been super reliable with a small-town feel that is certainly refreshing in this city. I now use them on a regular basis and am so thankful for them. read more

My girlfriend and I were about to move into this 3 bedroom apartment that was filthy to the core thanks to the previous tenants, so we naturally had to hire some cleaners to make the space livable. I went on yelp to see the best reviewed cleaning service in NY and it was this one. I have to say that they definitely deserve their 4+ star rating. (I gave them 5) My place was a total craphole. There was oil and grease on the kitchen windows, the shower had grime everywhere and there was just dirt all over the walls and floors. When Anna's people finished the job I could barely notice the stuff mentioned above. The apartment is livable now! I can now shower without being cautious about touching the bathroom walls and I wasn't afraid to step on the floors with my bare feet. Man these guys will clean anything! I'll definitely use this service again once I ruin the place. Thanks Anna's Cleaning Service! read more

One word to describe Anna: Thorough! I recently had Anna clean a friends house after I finally conviced him to hire someone to clean. His house was filthy, I don't think the floors had been mopped in years. I found Anna through yelp and was impressed by all the reveiws. I requested a deep cleaning, the changes were remarkable. The floors actually shine! She cleaned every nook in the house. Took shoes out of the closet cleaned it and then organized all the shoes, I mean every little detail. Very good prices for the amzing work. read more

Martyna was FANTASTIC. She was incredibly sweet, realistic, pleasant, and just an all-around nice person. Who wreaked havoc on the cat hair taking over my place. And was nice to my cat in the process. I love her. I've tried a number of cleaning services, mostly through discount sites like Groupon and Tippr and LivingSocial, and been really dissatisfied with them all. The only one who did a good job used multiple roles of paper towels and almost an entire bottle of bleach and an entire box of Clorox cleaning wipes in order to make my apartment look clean, and I don't keep it dirty enough to justify that kind of waste. There's not a lot of grime, but there's a TON of cat hair, and no one's done a good job dealing with it. Enter Martyna. She cleaned every corner. All the upholstery and furniture. The curtains, because my cat likes jumping through them to get on the windowsills. She even cleaned my cat's little carpeted perch, which frankly, was a disgusting nightmare, because it got so bad so fast after I bought it that I couldn't even mentally deal with getting all the hair off. And she was even nice enough to make sure I'd only requested a normal cleaning because according to her my place was beautiful and didn't need a deep clean - WHAT VALIDATION! And honesty. From a New York cleaning service. Wow. The best part (on top of the stellar job) is that their prices are reasonable enough for me to afford to have them come by regularly. I could never before justify the "splurge" of professional cleaning services, but with this quality and affordability I've totally changed my mind. I paid less, without a coupon, for a full regular cleaning including a hefty tip with Anna's than I did WITH the coupons through Groupon etc. for other cleaning companies. Tips: Make your expectations clear. Say what you really want them to focus on. Be honest about the state of your place. If you're leaving your apt, leave your cell number so they can text you if they can't find certain supplies. Leave a list of what you really care about being done. Enjoy the subsequent sparkliness :) FYI - they came out to PLG in Brooklyn for me, so their range is wider than most other companies who stick to Manhattan and maybe west of the park. read more

Adding another awesome review for Anna's Cleaning Service. We also had Kaisia who did an exceptional job cleaning our apartment. The place was disgusting - we just moved in and the last tenants were horrible: food explosions in the microwave, stove top covered with months and months of grease, stains everywhere. Somehow, 7 hours later - Kaisia had made our apartment move-in ready! Granted, it took her 7 full hours, but we didn't mind the extra time. It was $25/hour as mentioned in other reviews, and we provided the cleaning supplies. I HIGHLY recommend using Anna's, and if you can asking for Kaisia - exceptional service and attention to detail! read more

I called Anna based on the awesome reviews her company had received here on Yelp. I was too overwhelmed and knew that I required a Deep Cleaning. I too, was embarrassed since I felt like I should have been able to take care of it myself. Anna sent over Eva and Iza. Both ladies were extremely professional and paid significant attention to detail. I knew that they too were overwhelmed but took on the challenge that I call my apt. Within 5 minutes of arriving, Iza took complete charge and devised a plan of attack. I completely agree with a previous reviewer regarding how sweet and professional the ladies were. Iza is really friendly and truly enjoys her job especially the helping others become more organized aspect. There was definitely no judgment which I totally appreciated. They both had awesome organizing tips to offer as well. I will definitely be calling again for routine maintenance. You should stop stressing out and just call Anna and schedule someone to come out and help. As New Yorkers, we tend to be extremely busy, and can easily become overwhelmed. Definitely call Anna to ensure your home is always kept immaculate. read more

I tried out Anna's for the first time this past weekend after reading all these great reviews, and you guys were right, as expected. Near Perfection. As a busy single guy in a manhattan studio who doesn't take great care of the place, I knew my digs would raise the maid's eyebrows once they checked it out; furthermore, we had a communication mix-up on what time they were scheduled to drop by (my fault), so I hadn't picked up all of the necessary cleaning supplies yet. No worries! The cleaning lady understandingly started on what she could while I raced to the nearest store to buy the remaining supplies. I then rushed through pre-arranging whatever I needed to in my place to make everything cleanable/reachable for her and then left for a nearby coffeeshop so she could do her thing. A couple hours later, it was as if I walked into a brand new studio- I've never seen the place so clean. I gave her a mega giant tip and will definitely be spreading the word, as well growing into a periodic customer. Thank you so much Anna, now I see why your cleaning services get such high reviews! read more

I scheduled a deep cleaning for my new apartment. I provided her team with the keys and checked in before and after the cleaning. They left my apartment spotless. I was thrilled with how great of a job they did. Communication with Anna was very straight-forward. I received an estimate based on my apartment size, which her team confirmed after assessing the level of work the day of. Highly recommend them! read more

Anna's cleaning service is amazing. After reading only positive reviews, I signed up to have Ewa do an initial "deep clean" of my apartment. They were very flexible about scheduling around my odd hours. I left a short list of items I wanted to focus on and Ewa hit all of them and more. For me, there's a distinct difference between cleaning services that mechanically (and sometimes halfheartedly) perform the tasks that are described to them, and cleaning services that really go for the "extra credit" and make an effort to go above and beyond to make the place sparkle. Ewa was definitely in the latter bucket. She scrubbed and dusted areas I had not even thought to mention, thoughtfully re-organized pictures, dishes, appliances and clothes that I'd just become used to, and took extra care to make sure the place felt home-y. Ultimately, I wasn't able to chaperon the cleaning. Despite my concerns, Ewa got the key from the doorman, cleaned the place, and left unnoticed. There was a subsequent minor mixup around some misplaced items, but Anna was receptive and accommodating about helping me until I eventually found them. I can attest to her philosophy of "doing the best job she can." Highly recommend! read more

Miracle. Worker! Even walking into an apartment that hasn't been "soiled" by the likes of a cleaning implement for over 6 months didn't phase Anja - the extremely pleasant and diligent worker sent over by the cleaning service. She was thorough, fast and extremely professional and has left my place cleaner than when I moved in. I can't recommend them enough... and once I'm done writing this, I'm going to set up weekly visits. Worth every penny! read more

Anna's visit is my favorite part of the week! I come home to an immaculate apartment with my cat fed and happy. I must confess that i can be a complete slob sometimes, and Anna is the perfect match for my mess. She is so cheerful and pleasant and wonderful to have around, and when she comes to clean when I'm away or at work, I miss seeing her and catching up. I have recommended her to friends and family members and they all rave about how wonderful her service is! I am not the wealthiest gal around, but i would give up any number of other things I enjoy to keep Anna in my life! She's not a luxury, she's a necessity! read more

Just had a 4 hour cleaning from Krystyna. Let me tell you, I feel like it's my birthday, I guess that's how obsessed I am with my apartment being clean. The place is IMMACULATE! She cleaned under things that only I would clean under. I have 2 dogs so there's a fair amount of dog hair in the randomest and the toughest corners. She even lifted up my ottoman and removed the hair that was stuck on the legs. And she cleaned under the cupboard!! I've never even thought to do that. Of course, no one is perfect. That's probably why there are some negative reviews but my personal experience, as many other's you see here, was wonderful. I'm now going to start using her every other week. Worth every penny. read more

I have used Anna's cleaning service 3 times now, and overall have been very pleased. As I'm rather OCD when I have time to clean myself, I expect something at least marginally meticulous from a cleaning service. The first girl that came was ok, but nothing to write home about -- she showed up 20 minutes late and didn't seem very motivated. It was a deep clean, and she did all of the extras I asked of her, but little nitpicky details like dusting window sills all the way into the corners were overlooked. The next time I requested that Anna send someone else. Martyna showed up right on time and buckled right down to work. She was very meticulous in the bathroom, even cleaning the blackened grout in the shower until it positively sparkled! She didn't complain at all about lugging our heavy vacuum to clean the stairs, and even suggested some extras, like wiping out the fridge. She really is meticulous, the way I would clean it myself if I had time! I have since requested Martyna to come every other week. This last time, I had spilled dark hair dye on the bathroom counter and had been unable to get it of. She somehow removed it without my even pointing it out to her! Anna sent a second person with Martyna this last time, as they had several apartments to clean, and they completed my 3-bedroom apartment in 2 1/2 hrs. Martyna is just generally charming as well, which is a nice plus. She's so flexible to work around my 2 small kids, our nap schedules, and our always-under-foot puppy. I would highly recommend Anna's Cleaning Service. It's a good value, and such a great relief to have a clean place! Making appointments by text, though odd at first, has turned out to be very convenient. read more

I found Anna on yelp and I was very happy with the results!! :) The place is spotless and not only did she organize everything, but she even went so far as to put foil liners on the stove and make me a shopping list of cleaning supplies that would be helpful (but luckily she did bring her own!). It's such a relief to finally have a clean place...even though it was a little pricey for a studio, it was well worth it. Also--i went to the gym while they were cleaning and part of me wondered if I was making a mistake since I didn't know her...but I breathed a huge sigh of relief when I saw everything was still there. Thanks Anna! read more

One of the best services I have used by far. The cleaners do a great job at being on time, and they are always so polite. My wooden floors we clean and the bathroom sparkled. My son's bed was made and his pajamas were folded and put on top of his bed. I have been using this service for almost three years now. I had only one problem in the first year. There was a dirty knife put in the drawer in the kitchen. I think that happened because two people came to clean instead of one. Detail is important to me. They even removed my hair products and cleaned the basket that held my hair products without me asking. I also have a grout brush for the bathroom which was used without me asking. Hence I would give 4 1/2 stars if they had this. Great job Anna. read more

Anna has been very responsive to my texts, and I greatly appreciate the open communication. This is one reason why I gave 3 stars. I work hard all week and put in very long hours. I need someone to clean so I can concentrate on other things. Instead, after the cleaning there are so many VERY obvious places that are completely missed. Splashes on the floor; dust and splashes on lamps and tables; the top/side/handle of the fridge; the medicine cabinet, etc. In all fairness, but also something that is puzzling: The cleaning is quite well done, overall. But the level of inconsistency is strange. For instance, I asked for the fridge to be cleaned out. Girl did an excellent job, but completely missed the fingerprints on the sides near the sink, the 'well' had loads of crumbs, and the top of the fridge was still very dusty. But---the inside was spotless, as was the front. Perplexing, especially since I explicitly asked for her not to miss the top and showed her the 'well' (handle-free door; this is where the fingers go to pull the door open). The kitchen floor definitely looked mopped, but there were three or so splashes that cleaned right up for me, so how did they get there since she had just mopped and I literally got home less than 1/2 hour after discovering the splashes? The first girl who came was amazing; I never had a single problem. She quit Anna's to do something else, so I was told. Then came another girl whose attitude was slightly cocky and would not use the checklist I left her. Not surprisingly, she missed most things I put on the list. I got someone else who is very sweet and cleans most things really well. I like her a lot. The problem is that there are these obvious misses, and it totally baffles me. I have a one-bedroom that is not at all cluttered. I always ask for the 4-hour cleaning, even for the one bedroom. I don't micromanage and ask what the girl did for the entire 4 hours, nor am I home to snoop on her. I even gave one extra cash when she had to wait 15 minutes for me one day, etc. I NEED someone to clean so I will do what it takes and put up with a lot to keep the right girl. But at the end of the day, the ENTIRE apartment should be thoroughly cleaned. It isn't right to miss big stains on the kitchen floor; it isn't right that there are fingerprints on the medicine cabinet or lint on the carpet. Sorry. For anyone who really wants a truly *clean* apartment, not one that simply has been dusted, vacuumed, or re-organized, you'll have to indeed micromanage; maybe the girl who cleans will be open to feedback. read more

I called Anna based on the great Yelp reviews I read. I needed a DEEP cleaning and had been too embarrassed to have someone clean because I felt like I should have been able to clean it myself. I also didn't know how deep a DEEP CLEANING would be. Jahoda arrived first and went straight for the oven. Iza went straight for the disaster that used to be our desk. I was shocked at how detailed she was being. Later, when I looked in the kitchen, I realized that Jahoda was deep cleaning and organizing the space under my kitchen. I couldn't believe it. They were both very sweet. Iza is outgoing and I could tell how much she enjoys helping people. There was NO judgement. When I realized how detailed they were being and that they were actually organizing things, I knew that we were going to need more time. I was happy to have them. Jahoda had another job and had to leave after staying an hour past her original 3 hours. Iza stayed 3 hours past her original 3 hours and was friendly the whole time. She didn't throw anything away without asking, yet the place became much more organized. I will definitely be calling again in 3 weeks for maintenance. Do yourself the favor. If you're too busy, overwhelmed, ashamed, or just hate cleaning, call Anna's Cleaning Service... and tip them for their hard work. read more

They came to my house to give me an estimate only to find out how over priced they are for a smaller duplex... I had a 2600 sq ft townhouse and did not pay that price they wanted. They dont speak english everything is translated through the daughter which makes it hard to communicate. They said give me your price that you wanted and we will do it. After talking to the roommates we agreed in a price...I tell them today and they were like no thank you we are an hour away. Why does your ad say you are local. It was not that we did not offer good enough money cause we did. As far as I am concern they scam artist looking to make as much money as they want such bs. If you dont want to work than why even give estimates!!! read more

This cleaning service is fantastic. I used them a few weeks ago and got the initial deep cleaning done. I was blown away by the results. Asia came and cleaned everything. She was very thorough. She started in the bathroom and made her way through the entire apartment in 4 hours. When I came to examine everything - it was spotless. She did a fantastic job and I'm going to become a regular client with this company. read more

I'm really confused where these negative reviews are coming from, but maybe I'm naive. I've used Anna's service several times and I'm always satisfied. Why? My apt is extremely clean and I didn't have to do it nor could I do it because high levels of cleaning detail is not one of my strengths. $25/hr plus tip (they usually need 4 hours) and yes I've had to buy supplies in the past but lately all they have needed is paper towel. I haven't had any issues. I text Anna and someone shows up. They do a great job and then I'm happy. I wish I could afford this more regularly. Once they clean, you can easily maintain it for a while. I've tried one other cleaning service and they were good, they just moved at a snails pace. Anna's housekeepers clean at an efficient speed. They are my go-to for house cleaning services....Give Anna's a try! read more

I work alot and am always busy so I never have time to clean and when I do have extra time, its the last thing I wanted to do. So I decided to treat myself and hire a cleaning service and am so glad that I did! Kaisia has done my last few cleanings and everything has been spotless after she is done. I haven't been home for the cleanings since they happen when I'm at work but I come home to a clean and organized apartment. My only complaint is that she sometimes organizes a little too much, to the point that I can't find things. But really thats just my fault for being a organized clutter mess. I highly recommend Anna's, they are fantastic! read more

I found Anna through all the Yelp reviews and thought I'd give it a shot given the ratings. Let me begin with, Anna is the most responsive person ever -- she seems to always be checking her e-mails and will respond to you within minutes, it's the most impressive I've seen so far with Cleaning Services and response rate. Anyway, things did start out a little tough -- one of Annas woman came through to do a 'deep cleaning' which is a little more expensive than a regular cleaning, and to my shock, in under three hours she completed our full one-bedroom apartment which is over 750 sq ft. I was working so I just paid her and sent her on her way, but when I took a break, I walked around to notice she hadn't cleaned many things -- the tub was still dirty and untouched, the bathmat wasn't vacuumed, the bathroom floor was not mopped, the toaster oven remained untouched and most of the carpeting was not vacuumed. Oh, and the sheets were not changed. Deep cleaning lists specific items that they go through for the additional $$, which this woman clearly did not. I sent Anna an e-mail to let her know and ask what's up, and she immediately responded apologizing and spoke with the woman who then claimed she was feeling ill. Anna rectified the situation very quickly and sent her daughter (Kasia) and another woman by the name Kasia over just hours later to finish the job at no additional cost (wow, talk about great customer service!). Let me tell you, it was like night and day. Kasia and Kasia cleaned the entire place and it was sparkling by the time they left just an hour later. The team is clearly capable, I think it was just a one-off my first time using them, but since Anna was quick to fix the situation, I will be using her again. read more

Milka came today and cleaned our apartment. This was a "deep clean" as we are preparing our apartment for subletters. Milka had to work her way around all of our frenzied packing and she always maintained a calm and cool presence! Very impressive. She left the place spotless. We have never used a cleaning service before but after this experience, I think we will definitely be using them in the future! read more

Is it bad when you realize your bathtub is actually a different color than what you expected after the cleaning lady is done with it?? Well, that's basically what happened after I came back to my apartment. $25/hr, expect about four hours to get a one bedroom cleaned. If there are any specific things/areas you want cleaned, make sure to point it out to them. That was my only complaint, I forgot to mention that my oven was a disaster (I think the previous tenant had something explode in there) and they didn't really touch it. If you're about to move into a new apartment, probably a good idea to have these guys come a few hours before. I'll definitely have them coming by at least twice a year now. read more

I would have like to have hired Anna's Cleaning Service but was not comfortable with the fact that the cleaner would not be wearing a mask while working in my apartment (other than when first arriving or speaking with me). I certainly was not reassured by the explanation---nobody has gotten sick since the pandemic started. Other cleaning services are taking precautions such as masks and gloves and it was disappointing to me that Anna was not in line with the industry. read more