Our refrigerator started having issues with the ice maker after a planned outage by SDG&E…read more Jeremy came today, took everything apart, found water had seeped into the ice maker circuitry and in less than 30 minutes, had put everything back together. The B&B techs are always so knowledgeable and informative. We continue to trust all our appliances to B&B ! Thanks for your continued excellent customer service.

The B&B team was fantastic as their reps James, Tyler and Ryan did fantastic work. They were clean,…read morecourteous, efficient, and very professional. Highly recommend B&B appliance.

I had Kemper come out to fix my dryer and they made the whole thing super easy. Scheduling was…read moresimple, they actually showed up when they said they would. The technician handled everything even with multiple parts issue which they ordered multiple times. Also I talked to soumya and she was really nice in expediting the parts ordered . I'd recommend and definately go back to them again. Thanks, Kemper.

I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

Our experience with BBQ Freedom was amazing from start to finish! Kurt was the key person that…read morehelped our vision of a BBQ island come to fruition. He is helpful, responsive, knowledgeable and genuinely cares about what the customer is trying to accomplish. We are so happy with our new BBQ and couldn't be more grateful for all of time Kurt invested to help us with our BBQ!

Kurt Blaker from BBQ Freedom designed our outdoor kitchen and sold us the components. The kitchen…read moreturned out amazingly and we couldn't be happier with it and the post sales support Kurt provided. It is the center of our outdoor entertaining and a dream come true for our family. Thanks Kurt!

Old electric dryer got too tired to keep on turning, so Serv-U-Appliance delivered a renewed…read moreelectric dryer to pick up the load!!! I've purchased several renewed appliances and they all have done well for me. Prices are reasonable. My confidence in this establishment has been solidified with this recent experience. Maurice was very helpful and made the transaction from purchase to delivery perfect! And Mario, who delivered our renewed electric dryer is a professional and a testament to the integrity and reliability of this place. Mario was very thorough and I was impressed with his extensive knowledge of appliances. He ensured that the appliance worked well and endeavored tirelessly to make sure that all was well. I greatly appreciate his work ethic and attitude, which is very rare today. This is a no frills store. Just expect integrity, knowledge and honesty from Serv-U-Appliance. They help make our lives easier and better.

Best price, best quality, especially best service. Owner is…read morepleasant, knowledgeable, honest and timely deliveries. Special kudos to the company tech and installer German. He did an incredible difficult install of complicated refrigerator, computer etc He absolutely went above and beyond getting it in. German actually took all 4 doors of it to fit. (I had measured wrong...) Great appliances! Owner Mario runs a great little business. Have been his customers 30 yrs. Maurice the day shop Mgr Maurice very polite and helpful.

Well, ChatGPT and another company diagnosed my squeaky stackable GE washer as a simple belt…read morereplacement. I wasn't too confident it was that easy so I called this company and spoke to Gary. I sent him a video and just by watching the video and listening to the squeak, he told me he was 99% sure it was not the belt but something more serious. Gary recommended not repairing due to the age of the washer. He didn't even push a diagnostic call for 80 bucks on me. I appreciate that kind of honesty and would absolutely use this company.

I had a problem with my Kenmore Drier machine; it was working intermittently. I called Dependable…read moreAppliance and talked to Gary. He could have easily charged me $80 to come to our home and diagnose the issue, instead he patiently asked me a series of questions on what precisely was occurring in the drier and offered me free advice on how to solve the issue. Rarely have I seen such honesty and I would strongly recommend Gary for any appliance service!

I have used these folks many times. Have always been great to work with. They have always had can…read morenext day and a price that is fare. They need to make a living like the rest of us. Thank you for being here for us. Frank C.

Ed was awesome and helped me find a whirlpool upper and lower dish rack quick compared to Home…read moreDepot. They even had my water filter for my fridge which also other spots didn't have. Would come back here for any washer and fridge needs!

The service was next day, on time, well priced and extremely professional…read more Work quality is on point and I would highly recommend The Appliance Pros.

Response was quick online but not experienced with fixing GE Monogram appliances. Ordered and…read morewaited for replacement part, after weeks giving time and texting, eventually they did not bother to inform us they could not fix the problem. $100 out the window and no explanation. Far from being pro, they simply could say sorry, we don't know how to fix it and saved us time.

I am a longtime customer of SD Grill Pros. Joey, Jess, and staff do an amazing job. They're…read moreknowledgeable of all their products and they back the quality of every item they sell. I recently had an issue with my Yoder 640s that I bought from them almost 3 years ago. To make a long story short, the issue was resolved quickly. I highly recommend SD Grill Pros for any BBQ equipment and accessories. They have a vast selection to include built in BBQs, custom islands, Smokers, Lump Coal, Pellets, Rubs, Sauce, et al... Stop by! You won't be disappointed.

I remodeled my BBQ island and needed a Green Egg and a Lynx grill to replace the old one. Visited a…read morefew stores to see inventory and found the prices to all be the same and had questions. Shopping around I found San Diego Grill Pros and called to ask questions about the items I had decided upon. Jessica and her husband Joe own the business. I had the best, friendliest and most informative assistance from Jessica and their prices couldn't be beat. They are not just there to sell grills, but to help provide you with the best outdoor cooking experience you can have. This meant a lot to me. After my contractor installed the equipment the the rotisserie igniter wasn't working. I called Jessica and then Lynx warranty and scheduled a repair visit. The next day she called back and said her husband wanted to "fit me in" during deliveries to see what the problem was. I wasn't home but they stopped by and quickly discovered that the wrong transformer had been shipped with my grill and changed it out. They noticed that the gas line was not the proper size and could be effecting the performance and also that the contractor had not known how to fully adapt the grill to the size of out counter. When I arrived home, to my surprise, the igniter was working, the gap in the counter was not longer there, and my grills were glowing to full capacity due to the larger gas line. That evening the salmon came off the grill quicker and tastier than ever. We were impressed and thankful. I definitely recommend visiting them if you have any outdoor cooking needs.