I have been with Crunch for just shy of a year. I really like the vibe, and overall it is a great…read morespace. I gave it a 4, not for anything major, and its more personal. I am one of those that has to keep taking runs at the gym, need to go, but find it intimidating, and fairly easily talked out of gym day. If you are a gym person, that won't bug you and it is probably 5 stars all the way. One of the reasons I joined here were there classes, and what seems to happen every time i join some place for the classes, they cancel classes. They still have a LOT of classes, and if you are into yoga, and variations of that, you will LOVE this place. I do not... Their Hiit classes are getting more popular, and I am sure they are great, I am not ready to do them, not even close, but the problem, for me, is when they are going on, you can't use the Hiit zone, which is easily a 1/3 of the gym floor. This is not a big space, they have used the space efficiently, but when you lose a good portion, its cramped. and also, my favorite things to do, the things that get me to the gym are in the Hiit zone, so class days, no zone, but also, space isnt available, so that means that the hard cores are crammed together competing for space, so those that might be more inclined to use the free weights etc. are backed up, so they park on the circuit machines, basically that means that I am not getting a work out in because I (and others like me-yes there have been discussions) rely on the consistency of the circuit, and the fact that i have zero idea how to replicate on the other machines, that are packed any way. so I go find the one thing i can do, get frustrated (this is on me, i know, but iykyk, if you don't you can't understand) and just bag it. Then go to the massage chairs, the membership is worth those chairs. Generally don't have too many issues there other than basic common courtesy form other members. The area is for upgraded membership, has tanning beds, red light saunas and a stretching mat area and 4 massage chairs. back to the classes, they have cancelled pretty much every class that I enjoyed, and the reason i joined, so no classes for me until i get to a point that i can literally survive hiit, but, based on the amount of people in these classes, they are full by the time i look at them, so that's probably not going to happen either. The locker rooms (women's - haven't seen the mens) is small, uncomfortable, and poorly designed, I think most people, literally use it as a place to put their things, there is 2 small tiny benches, and more than 2 people in there and it genuinely feels uncomfortable. The showers are awful. There is no place to hang a towel, or your bag...just don't join thinking showering after your workout or workout shower, get ready for work is going to be a thing. some do, but not many, because, i believe there intent was they didn't want that. Never got my shirt for joining, not sure why that sticks in my craw, but it does lol. I did the quick start with a trainer, that was a waste of time, there only goal is to sell you training. I just want to know how to use the equipment, i can barely afford this membership, but I am trying, but I was never shown things, just pushed to buy a training package. I just wish that my membership allowed more assistance vs. just access to the business. so, i hope you can see why i gave 4 not 5, it's just how it works for me. I tell people all the time about it, and overall I think it is a great gym, space to workout.

30 minutes before closing and front doors are closed. I…read moreunderstand that it closes at 8 but does it close at 730 or 8?? I was just inside, I went to change and take my bag to the car and it's all closed up? The attendant couldn't tell me they are closing before watching me slam a pre workout I just bought from here lmao damn not even a quick "hey bud, just letting you know we close soon" or nothing? Thanks.

I absolutely love this gym! I'm here anywhere from 3-6 times a week, depending on my schedule. I…read moretake full advantage of what they offer--personal training once a week, small classes at least twice, and I hit the MMA area about once a week. I also utilize all the equipment and areas available with my membership, and it's been such a positive experience. The staff here are incredible. I've seen reviews claiming they're "rude," but honestly, I have no idea what those people are talking about. Every staff member I've interacted with has been friendly, helpful, and genuinely invested in seeing people succeed and achieve their goals. For anyone bringing guests, just know that the first time they visit, they'll need to sign liability forms--which makes total sense to me. The gym has no way of knowing if someone might hurt themselves, and it's standard practice (or should be). This gym has truly helped turn my life around, and the encouraging, supportive staff are a huge part of that. Highly recommend to anyone looking for a gym that genuinely cares about its members!

Gym is decent, equipment can use some updating, definitely a budget gym, don't expect the extras. I…read morerecently moved out of town, tried to cancel my membership and was told it was cancelled and I've been charged multiple times since then. Horrible customer service, would NOT recommend. 0/10!

Management approached me and upon review they were not notified of my concerns, they have made the…read moreadjustments and lowered the temperature which increases the air blowing out of the vents. I appreciate the quick response and resolution.

Canceled my membership and now I see two charges on my statement. Called and spoke with Jacqueline…read more(sp?). She looked at my account and stated they forgot to process the paperwork and would get the charges refunded. I requested for a manager to call me. 4 days later and still waiting for that call and for my refund. Guess it's not that important to them. SMH! Thank you Jeanne. Please note, it wasn't the lack of a phone call "over the weekend". I waited a good 5-6 days for a phone call from I'm assuming you, as I requested for the manager to call me. It was after that period of time with no call that I had to call back again and try to resolve this issue. My first call I was hung up on for some reason after being placed on an extended hold, so I then called back a second time. I was then told the manager was no longer available to speak with me. After explaining the situation to the call taker, they finally agreed to transfer me to the manager a second time.

I was a member for 3 years until the owner decided to up my rate because of a "software change." I…read moresigned a contract for $145 a month, and she was trying to raise my rate to $180 a month. I believe that is completely illegal, I'm surprised someone doesn't sue her for it. The owner is stepping over dollars to pick up pennies. And losing long-term members because of it. I was kicked out of the FB members page on May 15th even though I was paid until the 31st. So I could no longer see what the workouts were. I asked the owner why, and she just said, " That's what's best for now, I'll send you over the workouts in an email." I never once received an email with the workouts. The coaches can be unprofessional at times, starting class late just to "wait on members" who are consistently late to class, making the class go over in time. I used to love this gym, but things have gone down hill the last few months sadly.

They don't allow drop ins which is the first CrossFit gym I've come across where this has been the…read morecase. Have literally been to about 100 different CrossFit gyms in different cities around the world over the years and I love getting to know the locals whilst doing a wod. Such a shame

This is the cleanest brightest and friendliest gym on the plateau. The staff does an excellent job…read moretaking care of the equipment. Furthermore it is very obvious the second you open the door that the person who secured the equipment for the gym went to college for securing gym equipment or something. The machines are intentional, high quality, and YELLOW. Everyone here is nice, the view outside is banging, 24 hour secure entrance. There is literally nothing wrong with this gym. 10/10

I don't know how this gym got permission to have a class running outside in the parking lot but it…read moreis very unsafe to have people weaving all around moving cars in a busy parking lot running behind blind spots and randomly stopping in the middle of the road.

My daughter recently joined their teenager program and she absolutely loves it. They've created…read moresuch a fun and welcoming environment for everyone.

If you're looking to increase the intensity of your workouts - this is the place! It's tough, but…read moremoves fast and you will feel it. Pros: friendly snd encouraging staff, modify things for new people, excellent full body work out Cons: high pressure sales pitch, and it's too expensive and not a flexible membership. $125/month and sign up for a year. If they had a punch card or a month to month - it would be much more doable. But if you aren't working out 3x a week every month. It's just too expensive for what you're getting. If you weren't committing to a year up front - it would be better. If they had a 10 punch card option- that would be helpful- but I also don't want to pay for 100 punches at once. They need more flexible membership types.

I was excited to start a new exercise program with I Love Kickboxing Tacoma. I signed up in August…read more2018 for a year long contract for $1595. Along the way, I need to stop due to personal reasons but continued to pay the monthly fees because that is what is signed up for. I went to class for 2 months only. I had just paid the last $145 for my agreement and when I called member solutions (their billing company) to cancel they said I still owed money for another month and I should contact my local studio to resolve. The response I received was: Thank you for reaching out to me here. I can see where the confusion is. Your TOTAL membership cost for the 12 month was $1740. You paid $145 of that in studio. The remaining $1595 as you see on the billing agreement is what you owed to the billing company. Your final payment of $145 on July 3rd will fulfill the $1595 owed to Member Solutions. This was never said or made clear when I signed up. The only contract I signed was one for $1595 and not for $1740. I feel like I got scammed. I know that I was scammed. If this is a policy they should make it clear and give you a copy of that. I have recommended ILK to a few friends; one did the Federal Way class. In the end, i am sickened by throwing this money away, but more so the scam. Stay clear

The staff is super friendly and helpful, as well as the actual members of the gym. I have been to…read moreother CrossFit gyms in the area and I have to say this one has a much friendly vibe you do not feel like an outsider walking into the front doors. Excited to go back to my next class.

Great gym and very welcoming environment! The coach's are truly invested in your fitness and your…read morehealth. They really work with you to help you reach your goals and they are very knowledgeable. Love this place!