Cassandra took great care of me when I went in for my first pair of hearing aids. She listened…read moreintently to my needs and took the time to explain my device. Her communication, both verbal and by text. Is outstanding. I was so happy with the service I received that I brought my wife in on my next visit and now she's going there as well. You won't be disappointed with the attention and quality of care you receive at Fynes.

We received the best care for a 90 yr old I could imagine! ! ! The professionalism and attention…read moreto detail was amazing. We are very happy with the results. We had miserable results before going to Fynes. Roger gave a detailed exam set the hearing aides and my 90 yr old father-in-law could FINALLY hear ! ! ! The follow-up attention and service were equally as great ! !

The Audiologist was very professional and good at explaining everything. I would give her 5 stars,…read morethe only reason I have not is because she referred me to another company, Hearing Care Solutions, from which to purchase the hearing aid and to return to her following that for fitting and future care. I had every intention of following through with it but was dissuaded after I read the reviews of this recommended vendor. They were among the worst reviews I have seen , One site had one five star and 11 one star reviews - nothing in between. A person would have to be crazy to deal with a firm after reading those. Unfortunately they were the only vendor in the program where Cigna would contribute $2000. However I would rather lose that benefit than let myself in for the type of experiences described in those reviews. A pity as Hearing Solutions of Arizona themselves had great reviews.

I live on the far north side of Phoenix and was having trouble getting a replacement receiver wire…read morefor a hearing aid. I was able to easily get one at Hearing Solutions (I was told to just walk in and that an appointment was not necessary for this) at a much cheaper price than the places I checked in Scottsdale. I received quick, friendly service. Thank you very much!

I am very pleased with my hearing aids and the great service provided by Drs. Allen and Amy Rohe…read more They are very professional and friendly, and spent as much time as I needed to help me to understand the process. I highly recommend this practice to anyone dealing with hearing problems, especially tinnitus.

Over the last 6 years, Dr. Rohe and Amy have helped me many times. From helping me learn to cope…read morewith Tinnitus, fixing my hearing aids, and completing audiograms so I can monitor the health of my hearing. Dr. Rohe and Amy are kind, caring professionals; they have certainly earned my highest recommendation.

Be aware of Karen at Tri City Audiology. I recently paid $900 to have my hearing aids replaced…read morewith Insurance. The new ones don't fit properly. I was told to bring them back to have them refitted. Karen says they are the same as my originals and there is nothing else they can do. I guess my ears have grown??? Very poor customer service skills. This was my second and very last set of hearing aids at Tri-City all because of one rougue employee. Everyone else is great.

I have been going to Kay for.... Oh..... maybe twenty or…read moremore years now, and I am so sad she is retiring. She has always been the best at programming my hearing aids, and she has a nice and calm demeanor. I hope the new Aud.D. is as good! I would definitely recommend Tri-city.

My Mom is visiting me from Germany and her Hearing Aids needed cleaning. After talking to Kelly on…read morethe phone we could come in as walk-ins (had checked with another place and they were booked until next week). After only a few minutes all was clean and returned and no fee was charged!! That was great customer service. Friendly, convenient and I will come back when the time comes. Thank you very much. Karin W

Dr Harper sold this business. I made an appointment with the new owners for Dec 29, and informed…read morethem my insurance needed prior authorization. They called me to confirm appt and informed me they had contacted the insurance and got prior authorization ($3500 spending limit). When I arrived for the appointment, they informed me that I couldn't use my insurance because they didn't get prior authorization. The deductibles had all been met for 2021, but start over tomorrow, so this was a complete waste of time, energy, and I'm out, without new hearing aids. I drove 27 miles to this appointment. I was assured prior authorizations had been met. This company lied to me. I will tell everyone I know to avoid this establishment. I would give them a ZERO rating.

Dr. Yvonne Richardson at Valley E.N.T. gives excellent, quality care. A few days ago, I had severe…read moreear pain and called their office, 480-753-1459 (on Frye Rd in Chandler). There were no immediate openings and Corina, very nice front desk staff, said she could call if there was a cancelation. Within 30 minutes, they called me to come in! I am so grateful. Dr. Richardson determined the issue, treated the problem, and turned a bad situation into a positive one. She is a kind and compassionate doctor. My experience with Valley ENT has been entirely positive. Valley ENT has a well-run office with POLITE people who work there. We recommend Valley ENT.

Do not even try this place. You literally would have to be dying with your throat closed or ears…read morebleeding for them to schedule you in since your condition is not emergent. Horrible customer service scheduling for this place with no knowledges of insurances.

I cannot begin to express my gratitude for finding the right doctor after going to many wrong ones…read more I have been on a journey to find an answer to my hearing loss for about a year. Many doctors suggested hearing aids. After about a year of seeing the wrong doctors, I found Jacob Ossoff who referred me to Dr Cassis. I am beyond grateful to have clarity on the diagnosis and to know that there are treatment options. Wait was a little long, but that's okay. They treat lots of patients.10/10 recommend.

Pretty good practice. I'll definitely go back there for following up if I need to. The front…read moreoffice staff as well as Dr. Cassis were very helpful and pleasant to deal with.

From the atmosphere of the waiting room, to my meeting with the tech, I felt…read moretheir only goal was to sell me a high priced hearing aid. Scare tactic videos in the waiting room to a highly suspect hearing test consisting of me with my eyes closed, and the tech reading 25 words, all sounding alike. The tech wanted my wife to sit in, but I saw no reason for that. He did feel it was necessary to follow me out and advise my wife that I failed the test! I left with a very unpleasant feeling. James B. speed

Today I had my annual hearing exam and my hearing loss has increased. The doctor put a pair of…read more$3500 hearing aids in my ears and went through a whole slideshow and sales pitch. After all that I told him I wanted to think about it and could he please adjust my current hearing aids to my current hearing test. He said since they're out of warranty he would have to charge me. I spent an hour and a half there for a hearing test with the doctors main intention to upsell me versus adjusting my hearing aids that I currently have. He told me he ran out of time and I'd have to make another appointment. That's bull crap and I'm not going back. He told me it was under new ownership and that has totally ruined the reputation of good sound audiology. I do not recommend them.

Dr Fucci is great. His front desk staff is incredibly rude. They act annoyed at everyone. With the…read morenumber of elderly that don't fully understand what's happening/can't hear, they should be extra compassionate.

I am sure the Doctor himself is great, his office staff needs to be replaced. I explained how my…read moreson has a bead stuck in his ear and the ED Doctor last night recommended him... staff interrupts me says "so he'll be a new patient", our next apt is at the end of June. I reminded her that I don't think a bead should be stuck in someone's ear until the end of June and she just said ... yeah sorry we "don't have no doctors available ". This woman who is the first impression of your practice, sounded as if she just woke up, was rude and lacked any professionalism. Good luck.

Dr. Smith is a true doctor who embodies intelligence, empathy, a commitment to patient education…read moreand a genuine desire to understand and care for his patients. His staff was helpful and efficient. His diagnoses and treatments are always spot on and he takes the time to walk me through the detail of both. He is down to earth yet maintains such a high degree of professionalism. He truly cares about his patients well-being and is an outstanding doctor. I hope he never retires!!

Since my spelling is not very good , I had very good experience with doctor Smith and Office…read morepersonal .