FALSE ADVERTISING - they only post reviews that they want on their website, try to leave a google review and can't. They sold us a water softener that doesn't soften the water. Their futura is just a salesmans dream, it does nothing and costs a fortune. One year later and all the faucets in the house are plugging up. If anything, I think this made things worse! read more

Insane, charged 50 dollars shipping for a 44 dollar filter set. Never heard of anything like this happening before. We will see how long it takes to put the money back on our card. Never order from them again. read more

I would highly recommend to purchase a water filtration system from APEC. I've bought 2 systems already and I am extremely satisfied with the results. The water system comes with a detailed description on how to install it. [[HIGHLIGHT]]I made a minor mistake when registering my product for their extended warranty so I emailed support@apecwater.com. They responded right away and resolve my issue.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This is excellent customer service.[[ENDHIGHLIGHT]] I will continue to buy their products because of how affordable they are and the high quality of water they produce. read more

APEC Water Systems - Compact system - Water Purification Services Near Me - Industry, California

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[[HIGHLIGHT]]No customer service not one to respond to your email.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I am not understanding why you are selling the system if you don't have someone to answer the call.[[ENDHIGHLIGHT]] Very disappointed with the service and customer service. I bought 3 unites in last 6 months and I am having issues with the 3 units. They are using cheap tube connectors that are not hold the 50 PSI pressure, overflow after generating for more than a month and not able to get someone to response or answer the phone. I don't recommend these products to anyone. read more

Great customer service they say as long as you don't ask them to pay for the return of a unused cartridge that they sell you with wrong information. Talk is cheap read more

Never shipped out our order. [[HIGHLIGHT]]No one ever answers the phone, no matter what day it is.[[ENDHIGHLIGHT]] Horrible company.

I bought ROES50 due to the good reviews. I already had an old reverse osmosis system, so switching them out should be easy, right? Wrong. It seemed like it was working, but instead overnight it was just sending water down the drain. Can't return it to store, since it is open. [[HIGHLIGHT]]Company has no chat available.[[ENDHIGHLIGHT]] After three emails and tons pictures, verified ​it is set up correctly. [[HIGHLIGHT]]Now the company wants me to do these time consuming tests and video it.[[ENDHIGHLIGHT]] I have zero confidence in this product and have wasted time and money!! I should have gotten a tankless one! I just want my money back and to move on. :-( read more

Terrible. False advertising on products. They don't work and they don't offer refunds.

[[HIGHLIGHT]]Poor experience with this company, their after sales service and customer service is non existent[[ENDHIGHLIGHT]], [[HIGHLIGHT]]I've been trying to reach them for 2 weeks about a faulty system they sold me and it's been nothing but crickets.[[ENDHIGHLIGHT]] Highly recommend steering clear of this company. The PPM on the system they sold me comes out HIGHER than my tap water it doesn't filter a single thing. 248 is my tap and 252 is after their failure of a system. read more

[[HIGHLIGHT]]Paid for a RO system with one day shipping - can't raise anyone via email or phone for status - it's been three days[[ENDHIGHLIGHT]] - don't recommend ordering direct - at least Amazon communicates! read more

Rookie design with a rats nest of poly tubing and leak-prone fittings. A manifold with minimum in/out ports would make the unit viable. A deceptive auto-enroll "subscription" service prevents me from ordering replacement filters & parts. Art L. read more

Ordered my filter 6 days ago and given a tracking number, but item never shipped. [[HIGHLIGHT]]Called during business hours and no answers, only recording stating they were closed[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Sent multiple e-mails and left voice message with no replies from Apec Water.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Again tonight, I called and only the normal voice mail system.... made the appropriate selection but no answers, again![[ENDHIGHLIGHT]] Finally hung up. [[HIGHLIGHT]]Waste of my time. I guess I should have shopped somewhere else where they have customer service[[ENDHIGHLIGHT]]. Since I cannot get a reply from the company, do not have the product, probably file dispute with my bank card and put a stop payment / get my money back. read more

I've been a customer for over 20 years because they are truly a great company. Great products, made well, and really incredible customer service. I've never had any problems with the systems I've purchased from them. I live in an area with exceptional bad water. Ken in customer technical service has gone out of his way on numerous occasions to help me with various problems I've had because of my really bad water situation. They really stand behind their products. read more

*** Excellent phone and in person customer service and EXCELLENT countertop portable water purifying system! *** We needed a water purifying system that was budget-friendly, easy to install, that really worked (since I *hate* heavy tasting water) and was portable. It seemed almost impossible, and I was not about to start buying those huge 5 gallon bottles that'll injure your back any time you carry it to do a refill. I'd seen reverse osmosis systems that were either over a thousand bucks or simply required a professional to do the installation, or required tweaking the pipes. I didn't want any of that either. I also wanted something portable, since I don't know if I want to stay in the apartment where I live. The cheaper answer in this case is something like a PUR water jar, or one of those cheaper smaller round units you screw onto the kitchen faucet, but I don't trust them taste wise or in terms of how well they process the water since it's just one filter. There was another option of a countertop purifier I saw on eBay, but the fact it cost less than 30 bucks seemed fishy and it didn't have reverse osmosis system. And alas I found the website for these people! I called prior and the guy who took the call answered all my ignorant questions patiently and was very friendly. It's an hour drive from L.A., so my bf went on his day off and saw the unit at their showroom. Of course he, too, asked silly questions that were answered by the sales representative with a professional and friendly attitude. He says the experience was smooth and pleasant. He sampled the water, brought me a bottle, I liked it, so I went online and purchased. Shipping was prompt and very fast, and they packaged everything very nicely. They even included an extra filter and a water testing stick for free. :-) !!! We got a 4-stage Reverse Osmosis countertop purifying system that you screw onto any faucet, is not bulky and requires no heavy installation or tools. You screw with you hand: that's it! the purifier leaks water through 2 sources -- one that will have the wasteful, unclean water, and the other little hose that dispenses the clean processed water. You should see the waste water! It was completely gray -- scary! That gray smelly water is naturally mixed with a minimum of clean water in regular tap water, but of course you don't see it because they're mixed. When the filter separates these two it's just impressive. Most importantly, the difference in taste post-filtering is amazing! I also love not having to carry boxes of bottled water from the supermarket, and the fact that I'm now not using so much plastic is cool since it's environmentally-friendly, too. The purifier takes a little while to fill a gallon container, but it's worth it. And it's practical: you can leave it screwed onto the faucet, and by pulling or pushing a little metallic stick you get regular tap water to do the dishes, or purified water for drinking. It's also a great way to save money. The model I bought cost me $294.26 with tax, shipping and handling included. That's 80¢ a day for a year! A bottle of water costs $1.50 anywhere and contains only 2 servings! Pa-ra-pa-pa-paaaah -- I'm lovin' that! Joke aside, it really *is* one of the best investments I've done. read more

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I just recently purchased a whole water filtration system and a salt free system from these guys and I give them an A+ on excellent customer service. I had so many questions and also wanted to know the difference between the systems. Chris was awesome and patient with me. He knew the products and was able to talk to me about them. I currently have their reverse osmosis PH-75 and love it! Can't wait to have the whole house filter and their salt free water softener system installed. read more

APEC Water Systems - My newly installed whole house and conditioners water system - Water Purification Services Near Me - Industry, California

Our APEC R/O system lasted almost three years before it developed an unrepairable leak. APEC customer service blamed water pressure and wanted to sell me canisters caps. Wait a minute, before APEC we had another brand that lasted 10 years without any leaks or other issues. However, we switched to APEC due to the old R/O filters became expensive to replace. APEC component quality is pathetic, and the overall quality is worthless. To All, if you are thinking of buying APEC, think again and save your money. APEC system lasts 2 to 3 years and then you must throw away. read more

The people who assisted me with a product matter on the phone were outstanding, so their customer service rocks. I am a retired vet on a fixed-income who requires quality water, due to a health issue and APEC gave me a countertop unit a month ago as part of their giving program. Now, I no longer have to trek out a couple of times a month to lift heavy water bottles at the local water store and that has increased the quality of my life in a very large way. Thank you again APEC, you are the best and I wish you many more years of of successful business. read more

Great products, instructions and packaging. Competitive prices.

Re: APEC IRON HYDRO-15 Water "system" Have been using a water well for over 20 years. The only problem was a terrible smell from Hydrogen Sulfide. Hydrogen sulfide is detectable by the human sense of smell at 0.01ppm. Hydrogen sulfide causes a rotten egg odor. Researched the net and APEC's IRON HYDRO 15 claimed to handle HYDROGEN SULFIDE up to 7.0ppm. Installed the IH-15 on 05/05/12. Had really clean tasting water for about two weeks then the odor slowly returned. APEC claimed my water tests were inconclusive. Spoke to state certified water testing companies and they could not test to a degree more accurate than I was already testing. Read the warranty very closely. You must pay return nonrefundable shipping. Return the system and you will still loose close to $700 in shipping alone. Impossible to get straight answers from Product Specialist. A modern day "shell game"! read more

I have one of their systems and it's great! And it's one of the most affordable filter replacements I have ever found. Highly recommended.

Very good customer service and product presentation. But more hype and marketing than substance, you can get an equal or better RO system from Vertex for nearly half the cost. Both use the same filters and DOW Membrane. I tried the APEC system and had two problems (1) leaky filter housing and (2) my TDS were not acceptable and creeped from the 40's to over 100 after flushing the system. I have high TDS coming in (approx 500) so the system did not perform as advertized 90-95% reduction. I returned the system and replaced it with a Vertex Purewater machine and instantly got TDS of 15 with increases. It looks almost exactly the same, same filters and membrane and nearly half the cost. Both are WQA certified too. read more

Company has good reviews of their products on the Internet but very poor customer service. I bought a new system of theirs on ebay, and it arrived damaged - the water tank was dented and rusted. When I contacted their customer service, they initially told me to send them the ebay proof of purchase and photos of the damage, then they would replace it. But that's not what they did - they just used the receipt to prove I hadn't bought it from them. The same person then told me sorry, we are not going to replace it. When I then complained they had misled me and had me waste my time sending in photos, they said well let us see what we can do. A few days later, again, they said sorry, you're out of luck. If they had told me this in the first place, instead of misleading me, I could have sent the system back to ebay before I installed it. But I installed the system since I was under the impression they were going to replace the tank. Complicating matters was the fact that the customer service rep kept telling me, "we'll get right back to you", when they didn't - it was days. read more

I researched around online to find out what the reverse osmosis water filtration is and wheter the water is safe to drink, etc... there were lots of mixed reviews; however, I decided to purchase one because i think drinking pure water (near distilled water) is the best. If I need other vitamins or supplements, I just intake those separately. I chose APEC because they have the countertop system which you only need to hook up to your sink, very convenient. My wife at first was doubtful about it, but when the system arrived, I hooked it up, ran it and tested out the water. Man, it tastes great. The TDS (total dissolved solids) was about 5-8, which is very little. The normal water from my sink ranges from 250 - 350 TDS, but with this system, it came down to 5- 8, which is amazing. After drinking this water for a month, my wife could not go back to bottled water (technically, i heard that bottling company use the same technique but then they add some good supplements back in the water). The only drawback is that it does waste water (the dirty water, which is not really dirty, just the water from the sink), so we use those water for watering the plants. The reverse osmosis water is not only great to drink, but also excellent for ironing (prevent from calcium buildup), and if you have the humidifier, you don't need to clean your humidifier because of the deposits or calcium buildups. APEC is excellent in service like the other person had mentioned. I got the countertop system including tax around $300, but I got free filters that are good for 4 years, plus the TDS measuring device. I hope this helps! read more