In short: We like our water softener and our tankless water heater seems to work well. But I wish…read morecommunication and installation had gone better. No big problems, just a series of small ones that led to a lot of inconvenience and a more cost on our end. 1. They were supposed to arrive at 10 a.m. on a Tuesday, but forgot. My son had taken the day off and had to take an additional day the next Thursday. We'd already been without hot water a week at that time. When my son finally called and asked when we could expect them, owner said he forgot about our appointment. Worried he might lose the job, he apologized over the phone and offered to give us a discount amounting to a day's pay for my son. My son told him they could discuss it when they arrived to install the softener. 2. My son lost a vacation day but not any actual cash so after thinking on it, he decided he'd spread some good karma and tell the guy that we forgave the mistake and that no discount was necessary. But neither he nor I had the chance. The owner would not look me in the eye and quickly walked away when I tried to talk to him. I use a cane and was not going to chase after him. Before the job was finished, he took off leaving the technicians to finish and collect the payment. I'm guessing he took off because he didn't want us to bring up the offered discount. 3. ** On a positive not, the technician that oversaw the job (owners daughter?) was friendly and knowledgeable. In fact, she finally went to the hardware store herself after their electrician kept coming back with the wrong part. (They had to install an exterior outlet for the softener). 4. Our system was not able to be installed in the garage do to access to our main water line. Instead, it was installed on the south side of our house, in all-day direct sunlight. Now we need to figure out some way to shade the softener as direct heat can damage the tank and the electronics in the control valve. In addition, where it is placed, the discharged water flows to our our lemon tree and line of cypress trees. We had to choose losing our trees from the softener salt ($10 a bag) or going with the more costly potassium salt ($40 a bag). We chose to save our trees. 5. What they did not tell us is that people with kidney disease or those on certain blood pressure medications, including the one I take, can develop a dangerous, sometimes deadly condition known as hyperkalemia when ingesting extra potassium. I now need to buy bottled water to drink and cook with. 6. The day following the install, we had a leak in the yard and sprinklers that did not work. The leak was a broken sprinkler pipe, possibly from their electric tamper or digging for the softener line. The sprinkler issue was caused by a broken valve in the box where they hooked into the main line. Thankfully, my son was able to figure out the problems and fix them himself. In all, our experience with this company was neither bad nor good. Just OK. It would have been nice if someone apologized or at least told us they broke the sprinkler valve. Mostly, I'm disappointed that the owner (Carlos) went out of his way not to make good on his offer to give my son a discount for the day he took off work -- even though my son planned to turn it down. His actions speak more to his character than his initial apology and offer of a discount when he thought he might lose the job.

Got my water softener installed. They respond quickly whenever I have questions and even shared…read morehelpful videos to walk me through things. Highly recommend!

Was researching for months to find the best and most cost efficient soft water system. My coworker…read moretold me about this place so I called to request a quote. The lady that answered said she would forward my info to an Oscar. Oscar called me about an hour later and went over the entire system and the cost. His price was about $500-$1000 cheaper than local competitors. With good pricing and probably the best yelp reviews I decided to go with him. Installation was about a week later. The installer came around 11am and took about 8 hours to install the entire system. His install time too longer than originally quoted but I'm glad he took his time and didn't miss any steps. When it was all done he educated me on the entire system. It's pretty much a set it and forget it system except for maintaining certain salt levels. Within days I felt the difference in my skin. It wasn't as dry as before and the water really did feel soft. Highly recommend them!!

The water quality has significantly worsened in just over half a year. When I contacted this place…read moreabout the issue, they only performed a basic water softener test and then advised me to take my water somewhere else for a proper water quality test. Water seems soft but it doeant seem to remove any other toxic elements no more or does less This was especially disappointing because they advertise that these tanks should last 5 to 10 years. Based on my experience, the performance declined much sooner than expected, and I did not feel like the issue was taken seriously or properly evaluated.

Wow. Absolutely amazed with Ken and the wateriffic team! I spent months of time and research…read morelooking for a system that fit my needs for a large family of 7. Everything available on the market was either not big enough or over priced. Im so happy I came across Watterfic. After a 30 min phone call with Ken I knew he was the real deal. Every question I had about the tanks, the valves, capacity etc. Answered thoughtfully and with the professionlism youd expect from an expert. Ken right away built me a custom system that fits my needs and at a fantastic price. I got 4 other quotes and nobody got close to touching what Ken was offering. The install was perfect. Ken's and his teams professionalism and customer service is unmatched. I've hired many contractors before and nobody has had the customer service skills he had. I peppered him with endless questions and he answered every single one. My water is night and day difference too. This is hands down the greatest quality of life purchase and investment I made and im glad I had Ken and the Watterfic team do the work.

For those looking into softening your water, definitely consider Waterrific. Ken was super nice to…read moreschedule us ahead of schedule so we can get our soft water asap. First of all, he was super quick to respond. Within 1 minute of sending out a request, he responded right away with a call. At the end, we decided to go with the DROP city smart water, which is a conditioner and water softening system. To go with it, we also opted for the RO installation. If you have extra to spend, definitely get the RO water. It's the waterdrop x12 and really expensive if you decided to get it on amazon and install it yourself. Installation took around 6-7 hours for everything and Ken takes time to explain how to use the system thoroughly. He answered all my questions on the spot. The price was extremely reasonable as well. Not saying it is cheap, but it is a great investment for your home. I already started feeling a difference washing my hands.

I started looking into water softener companies after some of our appliances were getting damaged…read moreneeding replacing and our youngest having ezcema but kept getting worse. I've reached out to several companies but none of them was as straight forward and reasonably priced as these guys! I spoke with Raymond first then Joseph after when I was ready to proceed. They explained everything easily and to the point. We had our water softener and RO water filtration (under sink) installed last Thursday and what a difference these it has made! I love how soft the water feels and you honestly can feel the difference when washing your hands and showering. I wish we got one sooner. Btw, I had some questions afterwards and they answered everything patiently and friendly! I hope this company continues to grow and expand because their service and quality is great and I hope this review helps more people make their decision with going with these guys for their water softener and drinking system needs!

Joseph and the team were great, we talked about all options for my household and he provided a…read morequote and recommendations. Joseph was always available for any questions and the install went super easily. Would recommend.

I had a great experience working with Martin from West Coast. He was very professional,…read moreknowledgeable, and helpful throughout the entire process. He took the time to explain the system, answer all my questions, and make sure the installation was done correctly.

Our experience was great! Amanda came to quote the project and was very helpful in explaining the…read moreinstallation process and equipment involved. Scheduling was fast and easy! Martin, our installer, arrived on time and did a wonderful job with the installation. I appreciated how he coordinated water shutoff and testing easily with us and was quick and efficient with his installation. All the plumbing was done cleanly and professionally and he took the time to explain maintenance and operating information for the softener system. Water quality is noticeably improved and we are very happy with the result!

I called KDP plumbing because my tankless water heater had a leak. He came to my house the same day…read moreand checked out my water heater and found the problem. He called the Manufacturer and got me a brand new one at no cost to me. When it was delivered he came over and removed and reinstalled the new heater and also found other problems and repaired them. I would highly recommend

Kurtis and his crew at KDP are amazing. I've used them several times. The first time I had them…read morecome out and install a tub/surround after another company messed up the plumbing and tile walls. They were professional and reasonably priced. Second time they came out to fix my main water line that had broke. I called and they showed up within 45 mins. Talk about quick customer service. Again, they were professional, quick, and reasonably priced. I highly recommend them for any of your plumbing needs!

Eva and her team give the best quality water softeners, the best price, and customer service! Eva…read moreis the kindest and most caring towards her clients and her team will always take care of you! We just had our water softener installed and it is a GAME CHANGER!! Thank you so much to Eva and team! If you need a water softener for your home, do not hesitate to contact Eva and Aquarena Water Purification!!!

We've been using Aquarena's water purification system for years and couldn't be happier. It's made…read morea huge difference: our drinking water's Total Dissolved Solids (TDS) level dropped from over 300 to consistently under 15! Recently, after hard water damaged our home's pipes, we decided to install an Aquarena water softening system. Eva and her team were fantastic--they finished the entire installation in just one day, and the quality of their work was superb. I even verified it with a water hardness test strip, and confirm our water is now soft. I'm extremely satisfied with both systems and highly recommend Aquarena.

Josh and Mike were super helpful and quick to respond. Highly recommend for help, they were able to…read morereplace my faulty regulator, replace faulty soft water softener system. Taught me how to use it better and answered questions after install. Best value and band for the buck that I found.

Mike was referred to me by a coworker and has installed two water softener systems for me and…read moreanother for my parents. His son and another worker came out the second time. Also put in reverse osmosis at both homes and an instahot as well. Very quick response time and turnaround in terms of getting parts and installation done, he isn't messing around when it comes to getting work done. For various reasons my second system had several glitches along the way and with a little persistence had Mike come back out and he was determined to make things right and he did. Sometimes did take an extra nudge or two but once he sets up a time with you he'll follow through. The other thing is he may not always be the cheapest quote out there, was willing to work with me on some items, but overall I figure you are paying for the experience, efficiency, and equipment quality.

Punctual and high quality service. The only company that carries AO Smith parts and is able to…read morerepair them.

Quick update since I've received a couple private messages from a few folks…read more I had another Hague authorized dealer come out to take a look. The issue was caused due to the prior service from McCowin. The technician had completely opened the blend dial so the soft water wasn't making its way to the inside of my home. If you're looking for a local Hague alternative to McCowin, I highly recommend L.A. Purification Products https://www.socalpurification.com.

I called Radiant and spoke to Pat. I had a Nuvia Pro 5 Stage Reverse Osmosis system that was not…read moreworking properly. Pat is the owner and was very courteous and professional. Even though I was not on the schedule, Pat said a tech was in my area and asked him to swing by. Technician Brandon showed up and went straight to work diagnosing the problem. Brandon had the parts needed for the repair in his van and the price was very fair. Brandon had the fix completed and the system back up and running within 1/2 an hour! Brandon is an absolute credit to this company and a true professional. I have never used Radiant Water before, but I will definitely be calling them again when needed. I very much appreciated the lightening quick response and professionalism. Thank you Pat for the great service!

ryan and luis were servicing neighbor across the alley this am. i pulled up, unloaded bags of…read morelandscaping rocks (last of 135 bags from home depot). these gentlemen followed me in w the last of the bags. smiling. over the last week several dozen men had watched me sling bagged rocks, not one helped (i'm ok w that, it's my workout). but this am was so hot n humid and i was wiped. happy tears. looked radiant up on yelp, 4.9? yup if i need a water service, i'm calling radiant for sure!