This company is amazing. Not only are they super responsive and able to come out on a moment's…read morenotice, but they are all really, really nice people too. And that goes a long way in my book. I have a short term rental in Palm Desert and the other night my guest called me to tell me the A/C wasn't blowing at all. I called Paul Mitchell's Air Care (at 9pm by the way), and I was told they could have a tech there within 20 minutes! And, the after hours additional charge was reasonable as well. When the tech arrived, he was able to fix the issue immediately. From Bree in the office to all the techs, everyone here is top notch. I wouldn't even consider going anywhere else. They're the best!!

Every time they come out for my service, they prescribe an expensive fix. The most recent was a…read morequote for $318. I purchased the part from Ferguson for $14.91. A bracket for $15. With a pair of pliers, a screw driver and nut driver for tools, it took me (a very unskilled home owner), 20 minutes to open up the panel, photograph the part. Another 30 minutes to turn off the electric, remove three wires. Screw in a few screws. Assuming a technician could do it faster $288 for 30 minutes of labor. Look at You Tube, it's listed as a top AC scam.

Our installers Jesus & Jose' are a GOOD team. They were on-time in the morning, fulfilled two…read moresmall requests that we had during the day of installation, and completed our new AC system install with professionalism and a smile. What more could you ask for? Great work. Highly recommended.

Tom & Jośe did a fantastic job installing our mini-split. They found a way to run electric to the…read moreunit which exceeded our expectations! They kept us informed during the install and helped me load the app and understand the operation & maintenance of the unit. Job well done! Thank you!!!

We continue to have outstanding service with NexGen HVAC & Plumbing. They have installed 2 of our…read morenew HVAC systems, a great affordable mini-split in the garage. We also had the team install a built-in filter system to avoid having to change those flimsy fiberglass ones every other month. And, then we paid for the service plan (very reasonable). Every six months, on the spot, they follow up w/ me about scheduling. They do outstanding work. Leo, Daniel, and all of the professionals that provide service are respectful, thorough, and as I have said in other postings--patient. You do not get that attitude that you get w/ some businesses. What I very much respect is the promptness in addressing issues. Leo and the team quickly respond. I know that when I call, I am going to speak to someone, and the individual (be it Leo or Ed) quickly get me scheduled. There are none of those insane auditory wait/holds--they are on their game. I will add this one in closing--When we looked at replacing our HVAC system, we had three businesses provide estimates. I am not going to "throw shade" at two of them--but let me say. . . they were "cra-cra" on their estimates. Leo sent a professional over who discussed options--there was none of that crazy over-the-top pressure sell maneuvering by the other two. I will offer a word of caution on one--no name mentioned. But if an HVAC person starts trying to sell you insulation--run. We had one actually tell us we had no insulation above our garage--guess what? Spoiler alert--we did. Again--if you want to streamline your HVAC needs-- NexGen HVAC & Plumbing will have your back--and keep you cool:)

I have a maintenance plan. What a waist of money. It turns into a sales appointment trying to…read moreupsell you and not fixing any issues. My AC system supposedly has a leak and instead of finding the leak and fixing as I have a warranty the tech only offered to add refrigerant at a cost of $350 and then see what happens next year. This is how Nexgen treats their customers. Stay away!! Total rip off. My maintenance plan also included a filter replacement that I have received for the last 4 years but today they tell me it's no longer available. Sounds like Nexgen will sell you a new AC system and promise warranty and maintenance but when it come to backing up their warranty or service it's a different story. So Disappointed in this company.

Family owned and operated business providing very fair pricing and outstanding service. Air Plus…read moreinstalled our SEER 16 HVAC system including condenser on roof on July of 2021. Did the entire job in one day start to finish. It's been the best system, and we have them service twice a year to keep it running efficiently.

I had these people dispatched out from my home warrenty to fix my A/C. It took a over a week to…read moreget the motor and it ended up having the wrong pigtale on it so they had to order another one. Another week went by and they finally came back to install the motor. It seemed like things were fixed....... I went back to my home in NoCal. I came back months later and the A/C fan motor would come on and off while the pump kept running outside. I had to call the home warrently company out and they sent a repair person out from Aire Service of Palm Desert. He looked at the repairs and told me that I have a variable speed blower. This blower was powerful enough to cool a larger house, but was turned up too high for the size of my home. The blower motor was overheating and had a failsafe on it to protect it which is why it kept turning on and off. He was able to turn down the speed of the motor and I have yet to have an issue. He was the 3rd repair person I had to have come out to fix this problem. Super annoying especailly when its hot. (Nice people otherwise)

I called Priority One air conditioning after hours on Friday May 22nd 2026 as our central air…read moreconditioner just stopped working. I would have been happy to hear back from Priority One on Sat May 23rd that they could come out Tuesday May 26th but instead was told they could send a tech out on Say May 23rd, This is what customer service is all about...Tech Greg Cardwell showed up to the house after 2pm on Sat May 23rd...he was very professional and explained in detail what needed to be replaced.... AMAZING CUSTOMER SERVICE!!!!

One of the worst customer service experiences I've ever had. I don't like leaving negative reviews…read moreand as a former business owner, I always strive to resolve things with the business before taking to the internet. This is a lost cause. We called over a week in advance for an inspection on a house we are closing on, already in escrow. I let the person booking know that we needed a sewer inspection and that contingencies were being removed so it was crucial that we get the inspection as promised. I was told we would get an estimate for services in advance. Despite calling back three times prior to the inspection, I never got an estimate. It was too late to find a new service. On the day, we were able to get a price, which seemed fair. Our window was 12p-2p. Alan, the tech, showed up at 2:30 and only when it was time to do the video inspection of the sewer did they discover that the battery for the video unit was not charged. They dispatched another battery, but our realtor had to leave by 3:15, and there was just not enough time. How do you show up to do a video inspection and not have a charged battery, not have a backup, and not KNOW in advance your battery is dead? OK, not great. Alan promised us he would return at 10:30 the next morning. I explained to him that this meant we'd have to book another night at the hotel, and incur expenses for the dogs, food etc. All in all, it cost us an additional $350 because of their failure to bring a charged battery, Not happy. My jaw hit the floor when Alan informed us that there'd likely be an additional charge to come back the next day which was a Saturday, but then quickly backtracked, saying it wasn't his call. We spoke to someone on the phone who assured us that since the error was theirs, they wouldn't uncharge us for having to come back the next day. Well, thank you SO MUCH. Needless to say, the next day, after having incurred a $350 hotel stay, plus dining, toiletries, etc. NO ONE SHOWED. The realtor was with us, having left her family for the appointment. After 40 minutes of trying to figure out where the hell Alan was, we were told that unless we paid the additional $150 - again DUE TO THEIR MISTAKE WHICH ALREADY COST US AN ADDITIONAL DAY AND $350 - no one would show. And they didn't!! UNREAL. The guy we spoke to on the phone was cold, displayed no remorse or empathy, It felt like a total shakedown. What a great grift - have your battery not charged and up-charge people for it when you can hold them up in the wild. We ended up calling USA Drain and Plumbing who were courteous, understanding, and sent someone right out to do the job at a fair price. They also wrote a great report. Again, I hate to write bad reviews as you can see from the vast majority of my reviews. This one though left us no choice. I wish there was an option for ZERO stars.

First time using Absolute. Excellent company on time within…read morethe schedule appt . Came to do a summer maintenance on Ac . Reasonable price and very professional.. Definitely will use again. ...

Outstanding service and very competitive pricing! The owner is very hands-on, thoroughly explained…read moremy options, the pros and cons of each, at length, which was much appreciated. He fixed a botched repair done by another HVAC company, and he worked 2-3 hours to you get it just right. Would and have used again!

I initially reached out to them for a routine maintenance on my 3 ton Carrier unit as well as my…read moresplit unit in the garage. Their reviews as well as overall ratings were what attracted me to use them as well as their experience with split units. My call was answered right away & I was able to get an appointment the next day. That went very smoothly & the technician was very professional & helpful. Unfortunately a while later my Carrier unit's fan motor started making noise. It was Easter weekend, but I called them to see if they could send someone to at least take a look at it. Chris the owner responded to my call & despite being with his family, said he'd be over later that day. When he arrived, he assessed the situation and explained to me that the previous repairs on the ac unit had replaced the fan motor with the wrong size motor for that unit. He took the time to educate me on why the motor was wrong & had resulted in damage to the fan. As a result, both the motor & the damaged fan would need to be replaced. He said he'd work on getting both a new fan and motor for the unit. Unfortunately there were non in stock from the local suppliers as well as LA. We're able to find the right motor & fan at an out of state supplier which was able to ship it UPS 3 day delivery. Parts came a day early, & Chris was there the next day to install both! He again showed me how the new motor & fan were not only the right ones for my unit, but also how it would be more energy efficient as well. Chris is a true professional who genuinely cares for his customers! I'd definitely recommend him to any of my friends in the future!

Last month, my A/C stopped blowing cold air on one of the hottest days of the summer. I posted a…read moreproject on Yelp, and Assured A/C Services was one of the first to respond--with a quick reply and a very reasonable quote. Before the tech could come out, the unit started working again, so I canceled. Kali, who I'd been in contact with, was super understanding and didn't make me feel bad at all. She even offered a discount for a future check-up--seriously great customer service! Fast forward to Labor Day weekend--of course, the A/C dies again, late at night. Thankfully, a storm rolled in and cooled things off just enough to sleep. I immediately reached back out to Kali the following morning, and she had a tech, Chris, at my place within a couple of hours. Chris was awesome--super professional, explained everything step by step, and even took photos to show me exactly what was going on. He found a few lingering issues that should've been addressed by a previous company. His quote was fair, and he gave helpful, budget-friendly recommendations without any pressure. Long story short: honest, responsive, and reliable. I'll definitely be calling Chris and Assured A/C for any future needs!

Called for servicing our HVAC They were easy to work with…read moreand did a good job for a reasonable price

Game changer customer service…read more If you live anywhere in the #CoachellaValley and need any type of #HVAC or #AirConditioning service, inspection or equipment replacement, my husband and I confidently recommend you contact #ThomsonAC, (562) 837-0669 I promise, they did not pay me to write this, and I rarely submit reviews. We have been so blown away (no HVAC pun intended) I felt compelled to write a review in hopes of sending more business their way. My review is lengthy, so if you want save yourself time, money and frustration trying to figure out who to use, just call #ThomsonAC now for a quote (or a second opinion): (760) 718-3111 For more than 20 years we have used another reliable and well-known company in the Coachella Valley for purchasing & installing new equipment & bi-annual maintenance at our condo in #PalmDesert. When we recently had to replace (2) HVAC units on a new property in Indio, we were SHOCKED (and depressed) at the quote that came back ($30K!) and they had no interest in negotiating the price. Thankfully, we got a reliable referral from a local real estate agent who uses Thomson for all of his inspections, repairs & replacements, "Just call Ethan at Thomson. I am certain he can do better." He was right. Without hesitation I say the same thing. Not only did they come out within 24 hours to complete a thorough inspection of the units outside and system inside the attic, without having to ask for comparative pricing Ethan gave us 3 quotes (good/better/best) and informed us of the current rebates being offered in our zipcode from IID and the manufacturers, plus Fed tax credit info. Ethan was incredibly knowledgeable about all the systems and took the time to share his recommendations (based on facts, product output and best efficiency for our property, not just the price) and answer all of our questions before leaving the property. He was friendly, informative, professional and truly interested in helping us (vs. the can't be bothered attitude of the other company). Ethan worked up the quotes himself and emailed them the same day. The quotes included a detailed financial breakout of rebates & tax credits for each model option which helped make our decision easy. After calculating rebates, we were able to select two Bosch top of the line/best efficiency units for less than what the "middle/better" option would have been, and add install of a new water heater as well. The entire cost with Thomson was almost HALF of what 'the other company' quoted us for "middle/better". No brainer decision. When the team came to install they were on time, efficient, knew what they were doing, professional and careful precautions taken inside the house to avoid wall/ceiling/floor damage while removing old system and installing new. We are now loyal and satisfied customers! #WOW again: When we received the invoice, it included detailed step-by-step instructions & necessary product information & serial numbers for submitting the rebates with IID, saving a lot of time. Game changer customer service. The WOWS continue: Following the initial install, we asked Ethan to help us come up with a creative solution to install thermostat controlled attic fans (no gables in our roof) that connect to the existing exhaust vents and install another thermostat controlled air intake and exhaust fan in our garage. Again, he took the time, and a couple of visits, to create a workable and affordable solution that during high temps has helped reduce our AC use & further lower our electric bill. Thank you Ethan and thank you to the entire Thomson team. J&J Montague https://www.thomsonac.com/ #HVAC #indio #palmdesert #palmdesertlife #PalmSprings #airconditioning #airconditioningrepair #airconditioner #thomsonac