I bought a Mercedes Sprinter Van from this lot. Eric, the sales rep told…read moreMe the car had been send to Mercedes Dealer for an inspection to make sure nothing was wrong. This was a lie. The car has $18,000 worth of repairs that need to be done. I was scammed big time. Do NOT trust them. In addition, after I paid for the car...it took them two weeks to ship it to me as I was an out of town buyer. They took full advantage of this by not taking pictures of the ceiling of the vehicle.

This is another great review for Mike over at A Car Lot, Inc in Roselle, IL. I live in New…read moreHampshire, and purchased a Mercedes Sprinter online, site unseen. When it was shipped to me, there were a couple problems with it. When I explained to Mike that I was not happy with the one I received, he was very understanding. He had another one that was a better fit for me, and offered to ship it out to me for no additional charge! The new one arrived, and was perfect for my needs. Mike is very patient, he's a good communicator, and took the time to solve the problem for me. He does not come across like a car salesman. I would give this company an A+ for customer service. If you are like me, and looking to buy a Sprinter from across the country, site unseen, I would highly recommend giving Mike a call. I certainly will when I'm purchasing my next Sprinter.

My 23 Yukon Denali Ultimate Duramax had a P0421 code and the check engine light was on. I spoke…read morewith Bill Iverson over the phone, and he advised me to bring it in. My wife drove it there, and he scanned it upon her arrival. He asked us to bring it back on Monday, where he guaranteed a loaner. He kept his word; my check engine light was covered under warranty, and it was resolved a week later. Bill was courteous, polite, and made the process simple and straightforward. I came in to pick up my truck and was in and out in 10 minutes. They even washed my truck. Thank you Bill!!

My experience began by simply looking at a few showroom vehicles and no intention of purchasing a…read morevehicle. I use Haggerty Buick/GMC for service on my vehicles regularly and that team from Steve the Service Manager to Bill, Niko and others are always great. I met Dan Haggerty while getting an oil change on my vehicle and he was terrific. No pressure, no sales pitch, just answers to some questions and he kept things very easy. I explained what I was potentially looking for and he was able to give me exactly what I wanted! The vehicle, the trade in value on my car, the price I wanted and more. Needless to say, his professionalism, friendly demeanor and willingness to work with me the way I wanted made me want to purchase immediately. Now, I am driving a brand new Buick and loving it. Thanks Dan and the rest of the team. I appreciate you and will continue doing business because of the people there. I will add that the service after purchase continues to be terrific. Tim and the team are always helpful, checking in and offering assistance any chance they get. One of the best dealerships I have ever dealt with.

Hello, I purchased the 2003 Corvette a few weeks ago and have been completely satisfied. This…read moredealership had a previous negative review and I wanted to give an update. I found this dealership to be completely transparent in everything that they told me about this car. There was a fuel tank issue that involved the fuel tank indicator not being accurate. They told me about this and was told that it might take a week to get the part in. They did get it in and fixed the issue. This car is a gem! I just love it so much. Sam, Luis and Hector were the absolute best! They worked with me on the financing and even put brand new tires on her. She runs great! No issues. Thanks again for all of your help in getting this car. A little patience pays off.

I will tell you above everything, this was the BEST car shopping experience I have ever had. I have…read morebought over 15 cars since 1980. Sam is by far the most attentive and nicest individual I have ever encountered while shopping for a car. Even before I took the 30 mile drive to his dealership I had a 20 min conversation in regards to my concerns an questions I had regarding looking at cars on the internet. I found this dealership through cargurus which I also praise for there ability to find just what you are looking for. Sam was up front about everything i had asked about the 2017 Cadillac ATS Luxury I went to see. He is the most personable by far when dealing with someone in a sales capacity and just great conversation. We talked as if we were friends for decades. Long story long (LOL) he took care of any concerns that I had expressed and went beyond expectations to make sure I was COMPLETELY satisfied and secure in my buying decision. Needless to say this car was a gem (as were all of the other cars in the show room.) I cannot say enough GREAT things about this dealership and all of the employees I dealt with there! Shout out to Niko and Cesar as well! My suggestion to ANYONE that is looking for a used car to stop by Int'l Car Center before you go anywhere else. Props to such a professionally run car place. This place is not your run of the mill car Dealership. So if you're in the market to purchase a used car go see Sam. He will not disappoint. By the way ( I almost forgot) in case you're wondering... Yes, I did purchase this vehicle.

**Update July 2026: Joe Svoboda has once again delivered an outstanding experience! He helped me…read morefind an exciting vehicle, and the entire process was nothing short of exceptional. From finding the right car to making sure every detail was handled perfectly, Joe went above and beyond. He stayed well past his regular hours to ensure everything was executed smoothly. I was only able to arrive after work to pick up my vehicle and his associate Mariela also stayed late to give me a thorough, personalized walkthrough of all the car's amazing features and technology. Their patience, professionalism, and genuine excitement made the delivery feel truly special. I've worked with many dealerships and sales professionals over the years, but Joe consistently stands out. He creates an elevated, personalized experience every single time and makes you feel like a truly valued customer. I couldn't be more thrilled with my beautiful new 840. Big thank you for another exceptional experience! **Original review April 2025: We had the most incredible experience from start to finish... Joe Svoboda ensured a flawless transaction for us on a very special vehicle with stunning red seats! Moreover, he went above and beyond to bring the red bow to our house (on his own time!) to deliver the extra special surprise... He also took the time to answer questions and customize all the options/settings to perfection. I've been a loyal customer for years and have generally had a great experience with the brand, but Joe exceeded each and every expectation. Thank you - we are very grateful!

Recently purchased wheel emblems from BMW of Elmhurst and waited about a week for shipping. When…read morethe order arrived, only one emblem was included, despite the product listing clearly showing four emblems. The listing was extremely misleading. What I received did not appear new, came with no original packaging, and looked like it had been torn off from another surface. This is not what I expect when ordering parts from an authorized BMW dealership. Buyer beware.

Whoever the Parts guy (@ 1:30pm 3/23/26) that was attending the counter... Top notch, friendly…read moreservice. Thanks again.

My sales guy was very nice and helpful but the Manager at the time 5/4/2026 was not a pleasant…read moreperson. I bought a work van from this dealer and about 10miles after leaving with it the check engine light came on. Long story short they said they would fix it and then they never did. I live 3hrs away and they ran me thru hoops. I ended up paying for the repair out of my own pocket. Wouldn't buy anything from them ever again unfortunately. The issue with my vehicle was clearly know and they just cleared the check engine light before putting it on the sales lot.

Everything was great, but I have to mention Iryna, who helped us choose our car. She demonstrated…read moretremendous professionalism in her efforts to find the perfect vehicle for us; she listened to our preferences, suggested options, explained every little detail about the cars, and assisted with all the paperwork. We left very happy with a fantastic new car! Thank you, Iryna, for your immense professionalism, kindness, and the personal care you show your clients! We are absolutely delighted!

A little over a month ago, I left Elmhurst Toyota a one-star review after a frustrating experience…read more I never expected I'd be coming back to write this review, but I'm genuinely grateful that I am. What happened next completely changed my opinion of the dealership and showed me why Elmhurst Toyota has earned such an outstanding reputation. After calling the dealership twice for an out-the-door price on a 2026 Toyota RAV4 XLE Premium, I was told someone would call me back. Unfortunately, that never happened, and I was ready to take my business elsewhere. The very next day, I received a call from Joe, one of the sales managers. From our first conversation, it was clear that Joe genuinely wanted to make things right. He took the time to understand what had happened, looked into the situation himself, acknowledged that the dealership had made a mistake, and sincerely apologized. That level of accountability is rare, and it immediately changed my perspective. The RAV4 I wanted simply wasn't available anywhere. The exact model, color, and options I wanted couldn't be found. Rather than asking me to settle for something else, Joe got to work. He stayed persistent and ultimately made it possible for me to order the exact vehicle I wanted, something I honestly didn't think was possible. Over the next month, Joe called or texted me regularly with updates, so I never once had to wonder where things stood. He kept every promise he made and completely transformed what had started as a disappointing experience into one that exceeded every expectation. When Joe called to tell me my RAV4 had arrived, much sooner than I expected, I couldn't wait to pick it up. Melissa from Sales made delivery day unforgettable. Before I even arrived, she sent me videos of my new RAV4, making the excitement feel real long before I walked through the doors. When I got there, my car was waiting with a bow on it. This was my very first brand-new car, and you only get that experience once. Melissa made sure it was every bit as special as I had imagined. She was warm, genuine, and incredibly kind. Within minutes, I felt like I had known her for years. She never pressured me into purchasing anything beyond what fit my needs or budget, and she made the entire process feel easy and enjoyable. Then I met Andrés, Product Specialist "Genius". As a fifth-grade teacher, I appreciate great teaching, and Andrés was exceptional. He patiently walked me through every feature of my RAV4, answered every question without making me feel rushed, and even continued helping me after I brought my car home. His patience and kindness turned what could have been overwhelming into something I genuinely enjoyed. Finally, there was Jack in Finance. If you've ever dreaded the finance office at a dealership, Jack will change your expectations. He was friendly, honest, and refreshingly low pressure. He took the time to explain everything clearly and helped me choose what was right for me, not what would simply cost more. Looking back, what stands out most isn't that Elmhurst Toyota corrected a mistake. It's how they chose to correct it. Every person I worked with shared the same professionalism, kindness, and genuine desire to help. That tells me this isn't about one exceptional employee. It's about a dealership whose culture is built around taking care of its customers. Before shopping for my RAV4, I spent a lot of time researching Toyota dealerships, and Elmhurst Toyota consistently came highly recommended. After this experience, I can honestly say they have earned every bit of that reputation. I live in Naperville, and Elmhurst Toyota is not the closest dealership to my home. That no longer matters. I'll gladly make the drive for every service appointment, and when it's time for my next Toyota, I already know where I'll be going. Thank you, Joe, Melissa, Andrés, and Jack. You didn't just earn a five-star review. You earned my trust, my future business, and my sincere gratitude. Thank you for making my first brand-new car an experience I'll never forget.

Ray was the gentleman that greeted us when we walked through the door of the dealership. We were…read morevisiting from out of town. Ray was very helpful, and patient, and showed us the vehicle were planning to purchase. Even though we're not ready to purchase until next year, because Ray wasn't pushy, and respectful we might consider flying in when we do decide to purchase our vehicle in the early part of next year.

I traded in my old car for a newer one and transferred my existing plates. It has now been 7…read moremonths, and I still haven't received the title. Neither the title nor the registration was submitted to the DMV. Now, with expired license plates, I can't even drive my $100,000 car. I've spent the last 3 weeks trying to get answers, and my bank has been trying to reach the dealership for 6 months. This is completely unacceptable. I'm still hoping this issue can be resolved without having to take legal action.