Drew Duenas of Premier Pro Restoration (PPR) came out ahead of all six other businesses that gave…read moreus free quotes (in February/March) for mold and moisture remediation and restoration of the affected areas where we had a leak in the master bathroom of our 2-bath, 2-bedroom apartment. Drew offered the lowest bid and a confidence that he and his team could get the job done to our satisfaction. Their work was outstanding! When we informed him that our travel schedule would delay their start until June, he was flexible. His team's thorough mold/ moisture remediation (removing the old moldy vanity, damaged moldy wallboard, and floor tiles) was completed in a week The remediation quickly received Satisfactory test results from SAFE, the environmental testing agency we independently hired. The restoration work then moved well with the replacing of sheet rock on the wall (where mold/moisture had been) but the laying of the replacement floor tiles was stalled when the team discovered that those tiles were slightly too short of matching the original 24"x12" floor tiles. To stick to our budget, we had opted to get the tiles on our own, not realizing that brands can differ in their tile sizing. This resulted in an unexpected interruption of the project for the PPR team while we found another tile brand true to size. Drew remained patient and flexible with us. The tile team did a beautiful job laying the new replacement tiles. After that, the last step was installing replacement vanity which was also done perfectly. Drew was professional and cordial as was his team. He was a delight to work with. He completed our project well and stuck to his original price. We could not be happier! Carla and Raphael D

Premier Pro Restoration, and particularly Drew, helped me out on short notice making sure a tenant…read morehad not caused any flooring moisture damage. This company is fairly priced, responsive, and did what they said they'd do. Highly recommend and I would use them again. Thanks Drew!

Carlos and his team (Armando and Luis) did an exceptional job after I experienced a leak in my…read moreupstairs bathroom that wreaked havoc in my laundry room, Bedroom, and hardwood flooring downstairs. They were professional, hard working individuals who kept me informed throughout the entire project. They showed great respect for me and my property. I would use them without hesitation should the need arise!

My elderly mom flooded a good portion of her house late on a Saturday night thanks to an…read moreoverflowing toilet that she didn't know how to turn off. She called me early the next morning (Sunday) for help and my first call was to ServPro of Pleasanton/Dublin. Jenni and Carlos were ABSOLUTELY AMAZING to work with and made an insanely stressful experience so much easier to deal with! Within a couple of hours, a team was at my mom's house dealing with the problem. They started the demo/clean-up work immediately, responded to every call and text quickly, came back to do more work once we got insurance approval, left no mess, and Jenni even helped me deal with a ridiculously inept insurance adjuster. They really went above and beyond in every way. I can't recommend them highly enough!

t wasn't a great day when my tenant called and said there was a smell coming from under the house…read more We went over and looked. We had three inches of sewer water standing in the crawl space. It was a broken pipe. I called three companies for estimates. One estimator wanted me to lowball the estimate for number of square feet of floor space in the house for a better price. The other gave a low ball bid, but wanted 50% of the bid price up front at signing, which is illegal. And then ServPro came through with a upfront estimate that met our needs. They did the job quickly , professionally, and took excellent care of the tenant. However, as with any job , Murphy's Law can always put a glitch in the process. Servpro recognized the problem and solved it to our satisfaction. After building two houses, I know bad things can happen. I also know it's the way the contractor resolves the problem that separates a good contractor from a bad contractor. I would highly recommend Servpro to anyone that was interested in having work done. One of the nice things that we experienced is the foreman, Angel, was always available by phone. We must have had over 40 conversations over the course of 3 weeks. I doubt his phone rang more than once before he picked up on the majority of those conversations. When your home is literally floating in S**T, it really feels good to have someone that can help, that is professional, that is always available for reassurance. It's worth your time to get a quote from ServPro of San Leandro.

Do not use them! We had standing water in our condo for 24 hours and all they did was run some…read moreblowers and dehumidifiers for nearly two weeks. They did not remove a single baseboard to check for mold. We now have to go with a different company to do the remediation correctly. On the first day with the new company, they found mold immediately and will move quickly to demo and rebuild. Jose, the manager of San Leandro, did not call us back after leaving three voicemails spread out throughout the 2 weeks. That is super unprofessional! He is supposed to be leading a team to be on the same page for client satisfaction, but instead I am just left frustrated and feeling like it's a shit show. Thanks for nothing Jose!

Recently I had a plumbing problem which caused a partial flood of sewage water in my a floor of my…read morean inlaw unit of my house. When figuring out restoration companies and filing an insurance claim, I went on Yelp Quotes to figure out who could respond as quickly as possible. Many of the companies said they didn't have anyone available, and 1-800 WATER DAMAGE was out of the first to respond. I didn't know 1-800 WATER DAMAGE are franchises of a larger company, but so far I had a good first impression. They sent one of their Project Managers Angel Torres to do an assessment. He came when he said would, was very friendly and explained things in a clear manner. After they sent a quote, I felt comfortable proceeding with them. Before an insurance adjuster could do their assessment, Angel came before to setup high grade dehumidifiers and air filters and do a hard surface cleaning. Angel also offered to be around with when the insurance adjuster came in case there were any questions he could help offer, I don't know if that's a common practice but Angel seemed sincere. Angel was very thorough in documenting/phographing every part of the process. He also offered to talk and explain things with my tenant, which I know helped put my tenant's mind at ease, most times the vendor doesn't bother talking to the tenants and leaves that to the owner/landlord to do, so my impression is that was above and beyond. Angel estimated the job would take 4-7 business days, I think his team did it in 5. While I'm sure they probably deal with bigger scale jobs than mine, Angel and his team were very responsive to my needs and my tenant's needs. Very good experience, although I really hope I don't have to need their services again.. at least for a long long while.

ANGEL TORRES is the best!!! :)…read more Angel came over to my home and went straight to work. Without hesistation and/or complaint he professionally went under my home's crawl space in his hazmat suit and equipment and in a few minutes located where my water leak was coming from and the extent of my water damage underneath my house. He did everything with no mess and also hooked me up with a great plumber/pipe repair guy who also did a great professional job at a good/decent/reasonable price...GREAT WORK...I would recommend to everyone!

I had a pipe leak that ended up damaging my ceiling and I quickly needed to fix it. Genuine Drywall…read morewas able to come in the same day that I called them and were quick to get to work after assessing the damage. They made sure to put up plastic covers along the walls also to protect my other furniture from the work they were doing. They had 3 people working on it and finished within a few hours. I honestly can't tell the difference between the parts of the ceiling that weren't damaged and the parts that they had to replace. Really great service for a decent price.

I have not used this contractor - yet - but this review is of my experience of him coming to give…read moreme a bid very quickly after I reached out to him. He was incredibly polite, responsive and deeply knowledgable of drywall and mud. He was the most polite and professional who has come to my house to get a quote, with my extensive remodel. I am glad he has so many reviews on Yelp - and how I found him.

highly recommend Chris's work and his attention to detail are greatly appreciated. He arrived…read morepromptly, acted in a kind and professional manner, and answered ALL questions I asked. His inspection was truly comprehensive, and he did so with care and respect.

We have used them a few times at one of the properties that I manage in the East Bay and will…read morecontinue to use them when needed. Responded right away and were competitive with pricing. Each time the work was professional and thorough. Chris is a pleasure to work with.

As a fellow small business owner, I cannot highly recommend Patrick and his team enough. Patrick is…read morea true Godsend and indeed an answer to prayer. We had a mold issue downstairs in a storage area in our basement. This basement area is adjacent to a renter's bedroom, so yeah, big problem! We initially tried to deal with the problem by scrubbing ourselves but my wife got sick while attempting to do so (KIDS...DON'T TRY THIS AT HOME!) Patrick to the rescue. I was able to quickly get an appointment and he was able to quickly assess the problem. His team of John and another gentleman WORKED THEIR BUTTS OFF!!!! They basically had to sand all the mold that had accumulated on the wood...I heard dual sanders going on downstairs for hours on end. THEY WORKED SOOOOOO HARD! They came by on October 1st during the heat wave when it reached 103 degrees outside. They worked from about 10 am to 4 pm to completely remediate our mold situation. When they knocked on our door at about 1 pm, they were dripping in sweat. By 430 pm or so it was done. Patrick was nice enough to leave his air scrubber for three days to completely purify the air. Patrick is an amazing businessman because he is an amazing PERSON. This guy's life is driven with PURPOSE & PASSION. Do you guys remember the Ultimate Warrior from WWE? Patrick is the ULTIMATE MOLD WARRIOR! We are thankful to God for allowing us to meet and find Patrick. His estimate was also significantly cheaper than the other 3 quotes we got and I can guarantee that the work is better just based on what I saw. The end result is our basement is free and clear of mold and I can rest easy knowing my renter's respiratory system is not compromised. THANK YOU PATRICK! I will recommend you to all my friends!

This place is the best. Customer service was great. Came soon after giving them a call did the…read moretesting and gave me an estimate. After I agreed to the work that had to be done came and did the job. So glad I called this place. I had called somewhere first and felt like I was being told lies. The estimate they gave me was 3 times what the mold warriors gave me. I felt like the mold warriors could be trusted and honest. He explained everything that was going to be done. I was very satisfied with the work. Patrick is a great guy and honest.

Bassam and his team did a fantastic job dealing with the aftermath of my water heater breaking and…read morecreating extensive water damage to my home. He came out to assess the damage very quickly after my call and started the next day. He did an excellent job keeping me up to date on the clean up process and progress being made each day and has been very helpful with all of my questions. He was recommended by my insurance company and I am very happy for the referral.

Bassam and Lynn did a very good job on the restoration of bathroom in my house. Lynn kept good…read morecommunications and could be reached in the project. Bassam always came to appointments on time. Bassam is knowledgeable and can explain his suggestion to clean mold and repair the bathroom clearly. Bassam completed the job in a timely manner, and helped me to find an inspector to complete mold inspection to get a mold clearance report for insurance company's requirement. I appreciate Lynn and Bassam's efforts to repair my bathroom, and would like to highly recommend his firm to other customers who need restoration of water damage at home.