I was away on vacation and my renter texted me about a garbage disposal problem. It was 3:00 AM my local time but 10:00 AM Hayward time. I used yelp to find a plumber with good ratings and found APLUS Plumbing and called to make an appointment. Here are my observations: Pros: - Same day appointment during normal business hours. APlus arrived at ~1:00 PM or about 2-1/2 hours after I called. Great! - APlus replaced the garbage disposal in 30 min. Great! Cons: - Labor and Materials costs not broken-out. The receipt provided to my renter totaled $375 and stated, "replaced garbage disposal in the kitchen sink total cost parts labor." The receipt did not break out the disposal cost plus any materials and labor. Not so good. Labor and parts costs should always be broken-out. My bad for not asking up front. - Was not given an option to choose garbage disposal quality level. It turns out APlus installed an Insinkerator Badger 5. The Home Depot online description for this unit states, "... choice when affordability is the primer concern". Or, it's the cheapest model they make. Labor cost example. So lets say the Garbage disposal cost $92 retail. $375 total cost minus $92 for the disposal equals $283 Labor. Labor took 30 minutes so about $566/hour for labor. Now I use another plumber for projects but he does not come out to the Hayward area. However, when I do use this licensed and fully bonded plumber with over 20 years experence, he charges $120/hr labor plus materials. I'll add he typically charges 1 hour minimum. Using 1 hour minimum labor, APlus charged $283/hr! In summary, I gave Aplus a 2 start rating based on their high labor cost, not breaking out material & labor costs, and installing a cheap garbage disposal. The service was quick but this was not an emergency situation. read more

This is the second time I've used APlus for plumbing issues. Juan and Miguel once again resolved our problem with ease and efficiency. I was happy to see them waiting for me once I got home from work at 4:07p for my 4p-6 appointment window. This time around we had a low pressure shower head and kitchen faucet, and needed our garbage disposal replaced. They quickly identified the issues, made recommendations, and completed their job with professionalism. I will use them again! read more

I'm updating my review because promptly after posting my initial review, a member of the APLUS team immediately followed up. He apologized for the issues which I complained about, asked for more information, then offered me a full refund. On top of that, he ensured me that he would speak to his team member about his salesmanship practices. I let him know I was happy to pay what I thought was fair and market rate, so only requested a partial refund, which the APLUS team promptly sent. At no point during the process did they ask me to update my Yelp review in return for a refund. Nor have they weeks later --- which is why I am now updating my review on my own accord to 5 stars for excellent high-level customer service. Thanks for doing the right thing APLUS! read more

Juan was prompt and professional. He was very clear about the procedure he was going to perform (to repair our shower) and transparent about the costs. Would recommend to anyone needing a reliable plumber! read more

They did a great job fixing a leaky pipe under my kitchen sink several weeks ago. They worked quickly, and I liked that they told me about other experiences they've had with metal pipes rusting out which is why they put in PVC ones. They also pulled a piece of metal out of my garbage disposal for no extra charge, which definitely saved me having to repair it down the road. Thank you folks. read more

James and company yet again delivered great service. He was on time, quickly assessed the issue and within minutes had the work completed. Great job! I really appreciate the exceptional service. read more

Excellent service!! My call was returned within 20 minutes by Amy, who was very pleasant. She set an appointment for a couple of hours later. James and Miguel arrived right on time. They were very knowledgeable, friendly, and professional. The reason for my leaky faucet was diagnosed and fixed promptly and properly at a very reasonable price. read more

1 star for coming to my home on New Years Eve. Juan came in to give me an estimate on THREE plumbing issues. Unfortunately, he looked at my first issue (kitchen faucet with low pressure) and promptly left. To be fair, he made a recommendation to replace the entire faucet. The faucet was replaced less than 6 months ago. He told me that something may be in the sprayer blocking the flow, but that he couldn't remove the sprayer because it's broken. He recommended that the whole thing should be replaced and that I should go to Home Depot to buy another one, because mine was cheap. I purchased it for $200, but okay I'll concede since he's the expert. He then stated that it could be the pipes, asked if I was a renter. When I responded "yes,"he stated that I needed permission to have the pipes looked at. When asked if I own my home, I always answer this question with a "yes" because people tend to show their true colors when I do. I'm paying for the service, which I explained to him and gave him permission to move forward. Juan then told me that I should contact the company that installed the faucet and have them repair it. He promptly left after that. I have to say, I am very disappointed, after reading the amazing reviews on here. Definitely makes me wonder. Oh well, thank you APlus for leading me to another plumbing company. This company assisted me same day, with ALL of the plumbing issues resolved in less than an hour. No new faucet required and super friendly to boot! read more

God bless Juan at A-Plus Plumbing. He was scheduled to arrive between the hours of 10-12 and he was here by 10:03. Fast & thorough- he replaced our sink faucet, & then went under the house to see if our pipes were intact because we also had an issue with our bathroom sink. Fortunately he discovered they were, so he proceeded to snake the sink. Upon further investigation,he discovered & retrieved about 5 inches of a snake covered in sludge. Apparently the plastic snake broke in the drain and was obstructing the drain. Once all was removed, the sink was good as new! AND the total cost was very reasonable which was a great relief. He definitely goes down in my books as our hero of the day! read more

APLUS is awesome! They scheduled me right away and had a couple of folks come in, and they fixed my clogged drain in a jiffy, for way less than I was paying a different company that had become my go-to. APLUS is definitely my new go-to now. :) read more

I have used APLUS Plumbing services several times, and James and Juan are exceptional. They are prompt, respectful, and highly professional. Such qualities are rare today, so I am a loyal customer of APLUS Plumbing. I want to express my gratitude to APLUS Plumbing for their outstanding services. read more

Called company for garbage disposal removal and faucet install. Got appointment quickly, Juan and Miguel arrived on time. Courteous, professional, had parts they needed. Easy and convenient, would highly recommend them. No hassle, no problems, faucet works well and they took the time to explain care and instructions. Great experience. read more

Juan and Miguel showed up and gave an assessment of problem and provided a fair estimate. Came out next day and not only repaired drain pipe but also taped up heating ducts apparently damaged by previous, substandard, plumber we had out a few years ago. These guys were professional, polite, easy to talk to and did an excellent cleanup. We have used them before and will do so again should the need arise. Thanx guys. read more

I've called APLUS Plumbing multiple times and they've always been prompt to respond. One time, they took a look and found the issue in a couple of seconds. They didn't even charge me for a visit. Highly recommended! read more

Reliable plumber, very friendly and responsive. I had them come out my house twice- once for a leaky toilet and also because my disposal was clogged. Juan did a great job and was really transparent and helpful. Would definitely recommend them again! UPDATE: I have called them over for a couple issues at my house and have found their quotes to be extremely over the top expensive. FYI, look around for other places before settling here. I've found jobs for 50% less than what they've quoted us. read more

Contacted them today about a leaky shower faucet at 11:30 and they were at the house by 12PM. They realized that there was a bigger issue going on and finished the job by 3PM. I have never come across such quick and prompt service. HIGHLY recommend. read more

I was satisfied!!! Very honest people!!! Before I reached out to A Plus Plumbing, I called my home warranty to send a plumber in. They sent a plumbing company, which happened to be very unreliable...never dealing with them again. Because I was so unhappy with them, I called A Plus Plumbing and they were able to schedule a free estimation for me right away. Juan and Jose came in to rescue my house. Juan was very knowledgable and showed me what was wrong with my pipes. As a new home owner, he showed me everything I should know about. He charged a good price and told me what to fix and what not to fix. He was very honest. He cares about his customers. He didn't just give a price just because he thinks something is broken and need replacing. He was reasonable. I really appreciate him. I am doing business with A Plus Plumbing again! Thanks to Juan!!!! read more

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We've called APlus a few times over the years, once to replace a garbage disposal, and for a clogged main drain. We finally had them replace the main drain, and he was able to show me pictures of where the old cast iron pipe had obstructions from excessive solder that had splashed into the pipe during the original installation decades ago. Juan has always been helpful, efficient, and charged a fair price. He's our go-to guy for any plumbing problem. read more

I was contacted by our tenant on a Sat. that they were experiencing a horrible smell from under our house. They investigated and saw one of the drain pipes was leaking. I asked if they could wait until Monday (to avoid additional emergency charges) and they agreed. First thing Monday I called APlus and James answered. I explained the situation and he said he could check it out that morning. He arrived and did an inspection and provided pictures and called me to explain the situation. He provided a fair estimate however, I needed to get one more estimate just to confirm pricing was in line. I contacted another equally rated company and they agreed to come out in the late afternoon. Their initial estimate was higher than APlus however, I was able to negotiate a lower price and they could perfom the work the next day.. Had I had more time I would have contacted James (Aplus) to give him a chance to price match but I needed to get this work done ASAP since I didn't want our tenant to have to endure the smell and inconvenience. I feel bad that I couldn't give APlus the job , I'm sure they would do a great job too. read more

We called APLUS to look at a major plumbing problem in our San Leandro home. Juan & Miguel came in on short notice on a Friday to look at our clogged master bedroom, giving us a very reasonable price for a substantial piping replacement that other plumbers have quoted for double the price. They did us a solid for doing the job at the very next day. They were punctual and efficient, did an awesome job cleaning up after themselves and hauling out all the old iron pipes with them. They were incredibly honest & professional throughout. If you are looking for reliable plumbers I highly recommend these guys! read more

I am extremely grateful to APLUS Plumbing for being willing to come out and fix our clogged toilet while I was isolating due to Covid. My wife and son were trying to use a different bathroom from me while I was isolating, but their toilet clogged on the second day I was isolating. I called three major companies, all of whom refused to come to our house until days after we were all clear of Covid, even though I would be isolating on a different floor of the house. APlus was willing to send someone within minutes and fixed the problem quickly, helping to keep my wife and son safe. read more

Can I give higher than 5? Called at 5:51pm and Juan showed up QUICK! He snaked the drain and was done by 6:30! Everything is working fine and he's super nice! Fast and friendly service!! Highly recommend!! read more

After doing a load of laundry I discovered the water had backed up into my bathtub!! After multiple attempts to unclog things myself I called James at APLUS Plumbing. He was able to send Eduardo out in less than an hour. He was able to unclog the pipes and even ran a camera down through it to makes sure the pipes were free and clear of any roots etc. Pipes unclogged and problem solved. Thank you for your prompt service! Eduardo and his colleague did a great job! read more

I've called APLUS Plumbing several times over the last year to fix a clogged toilet that kept plugging up even after they snaked it. They have also fixed other plumbing issues, including installing a kitchen sink faucet a few weeks ago. I've always had positive interactions with their team and they respond very quickly when I have called them. Their rates are also very reasonable. Their team has practiced good masking and physical distancing during their visits to my home during the pandemic. During one of their first visits, they suggested I ask my home HOA about investigating the plumbing under our home to see if it was an issue the HOA could cover and because the problem kept occurring. Their team also walked me through what they thought the problem was and let me take photos so I could make a stronger case to my HOA. This was super helpful to me. Eventually last fall, after what felt like their fourth or fifth visit (in the span of a few months), I finally contacted my HOA and it turns out, the problem was related to plumbing issues the HOA had to cover. A few weeks later, the problem was fixed. I've dealt with a lot of plumbing issues over the years and the service provided by APLUS has been critical to the well being of my home. read more

303 (now 304) 5 Star reviews should tell you all you need to know about these guys.. but they're worth the time to write about... unbelievably amazing plumbing service !!! These guys know their craft, are committed to customer satisfaction, and it shows. James and Juan helped me out with some serious plumbing issues I was dealing with, and I am so glad I found them. I had dealt with weeks of frustration dealing with our home warranty company that kept sending subpar plumbers to work on the plumbing for a property I just purchased. Not only was it hard to get someone out, the people that actually made it, actually caused more damage than they fixed. All three toilets at the property weren't flushing properly, and the home warranty guy showed up, cracked one of the toilets (that leaked all over the floor and seeped through the ceiling below), and said the problem was with the "sewer vents" and could not be fixed by him. Fast forward three weeks and countless hours on the phone with the home warranty and plumber they sent... and finally the tank leak started to damage the ceiling in the room below (which was a blessing in disguise)... I called the home warranty emergency line, was able to get emergency approval on finding my own contractor, called these guys, and all of my problems sorted themselves out within 24 hours.. Juan showed up promptly, even though it was an after hours call... he wore booties over his shoes in the house to protect my new carpet without me even having to ask (the last guy wouldn't take off his shoes and didn't come with booties and threatened to end the job)... he looked at the toilet causing the leak, identified the issue, explained everything to me in a way anyone could understand, and even checked out the other two toilets and diagnosed them all as needing to be replaced.. he also explained how the last plumbers opinion of the Sewer vent being the problem could not be possible.. he left me feeling confident that I now had a plan of action... he didn't charge me a consult fee even though it was an emergency call, and left me with a quote.. along with some advice on which toilets are best/long lasting... Next day I called the warranty folks, forwarded the quote, and got everything in line for approval. James, as busy as he is, took ten minutes to get on a conference call with me to verify issues with warranty company.. thanks to James, the warranty company finally gave me full approval to change all three toilets.. Now, 24 hours after my initial call.. 2 of 3 toilets have been changed to high efficiency, water saving toilets (one of which I'm sitting on as I write this, and boy is it nice)... the third toilet is a special order, since the tank needs to be under a certain height to fit under the counter (Juan was sure to point this out during his initial visit, which helped me with ordering the right one).... Super honest, fast, reliable, and trustworthy.. 2 toilets hanged within an hour.. a day after my call.. while they're busy as all hell.. and even flexing their schedule to accommodate my "I need this now" attitude (I had already taken the day off work), when they initially tried to schedule me for Saturday.. these guys know what they're doing, and it shows.. James and Juan are like the real life equivalent of Mario and Luigi.. if there ever was one.. my super heroes... thank you guys so much, and see you next week for the final install. read more

Super fast response and efficient and effective service. Sinks are unclogged and cleaned out in no time.

When you need them badly they come to your door almost instantly. Christmas crunch and I'm supposed to be doing cooking for family from all over the world, our traditional noche Buena (Christmas Eve celebration) to find out my kitchen sink wouldn't drain as well as my laundry room (flooded the night before) I give them a call 8am sharp as advertised on their web and they send Juan and Miguel. As promised they are at my doorsteps before 9am and job completed soon after. The same pair were the ones who did my main sewer line 4 years ago which Juan said will last for many many years (I did another review on this job). Very professional, fast and the value is worth the money spent considering the time frame. Next time maybe, the old galvanized kitchen and laundry lines (an old house which already needs a lot of maintenance and repair. Again, I'm a happy camper. read more

I have called APlusPlumbing twice and scheduled service with James who I think is the owner. Both times Juan and Miguel came out. They were early, had their masks on. they are very friendly, and knowledgeable. The first time Juan came out to check out for a leak under our master bathroom he was very honest and said that I needed a general contractor not a plumber. A lot of businesses would of just tried to fix the problem to get paid, the problem is big. So I thank them for that! Today, I had them out for an overflow from the garbage disposal. they said between 4-6pm and the guys arrived at 4:00pm. No charge for the consultation because they could not find a problem! They did point out something I need to fix and I will schedule that with them for sure. These company is wonderful, honest, prompt and friendly! Thank you James, Juan and Miguel read more

My mother woke up this morning to cold running water in the shower. PG&E explained to her that it wasn't a pilot light problem. They pointed out the water leaking from the bottom of the water heater and that it probably needed to be replaced. It was Friday afternoon around 2 o'clock. I worried we might not be able to get someone to install a new one before the St. Patrick's Day weekend! We made a call to APLUS Plumbing. I left my contact information on their answering service. A few minutes later, James returned my call. After explaining the situation, he asked me to send a picture of the water heater. During our call, he gave me a fair and solid quote! I was exceptionally pleased when he said that they could come out today! As promised, they arrived within 20 minutes. They assessed the situation, the proper size of the water heater, and whether old gas lines or water couplings needed replacing. They went to their warehouse and returned with everything they needed. James and Miguel worked efficiently and installed it perfectly. James explained the warranty information and charged us the price we agreed with! We are extremely thankful for their help! They did an EXCELLENT job!! read more

These guys were great. Called at 9a, they arrived before 11a. Solved my drainage problem and we're gone by noon. Thanks !!!

We couldn't have been more impressed with the quick service, clear communication, and the great results of Juan and his team -- I highly recommend APLUS Plumbing. read more

I suspected that I had a leak outside. I called APLUS Plumbing and James came to my house very quickly. James and his assistant inspected the area in question. They concluded there was not a leak but residual water seepage from the heavy rains we have been experiencing. James took time to show me how the water meter would indicate if a leak was actually occurring. Needless to say, I was relieved to find out nothing was wrong. I will definitely call APLUS for future plumbing needs. read more

Submitted a request for a quote on Yelp for a pressure regulator and shower head installation, and James quickly responded to coordinate a time for Juan to come by to take a look. He arrived promptly, assessed the situation quickly, and set up a time to come back to do the work in a couple of days. Juan and Miguel again arrived on time, did their plumbing magic (and I mean magic - cutting, fitting, soldering - oh my!) within the scheduled time frame, and left me with clear instructions on how to finish the shower install once drywall and tile are in! On time, on budget, and exceptional quality work - who can ask for anything more?! No wonder they're so busy! Juan and Miguel are your guys to call for any of your plumbing needs - don't hesitate to do so! read more

Couldn't figure out what the issue was with our house plumbing. Took APLUS less than 10 minutes to use their equipment to identify the problem. Quickly, and with a reasonable price! This is my go-to plumber! read more

Had a leak issue in my garage, so I contacted APlus plumbing since they were on top of list and read good reviews about them. Juan spoke with us the other day and found out our leak issue was caused from the water heater. So Juan told us the proper procedures on what needed to be dealt with, we talked about pricing/availability cause we needed this issue to get fixed ASAP. We made an appointment the next day and everything went smooth, I recommend APlus Plumbing...thank you again Juan. read more

I'm very happy with Juan's work. He came the first day to give us an estimate of how much it would cost. The price was fair IMO. The job took him almost 3 hours to do, and he did it well. He also found out one of the pipes in our sink isn't galvanized water pipe, which caused corrosion, and he helped us change that. He even helped us do some other small repairs for free! read more

APLUS helped replace our broken supply and flush valves for our toilet. It was necessary given that we weren't sure what was going on and were losing lots of water every minute! Very courteous and humble read more

James and his assistant Ernesto replaced old garbage disposal with a brand new Moen garbage disposal. They arrived on time and were professional and cleaned up after them selves. The price was very reasonable. Will always give Aplus Plumbing all of our plumbing needs in the future. Thanks read more

We've used APLUS twice now and both times our issues have been fixed promptly and they were able to accommodate to come out around our schedule. They were very responsive and quick to reply to inquiries via Yelp. Plan on bookmarking for our plumbing needs in the future. read more

I was not sure if the issue we had was plumbing or irrigation. I called APLUS Plumbing and made an appointment for them to assess the situation, as I believe my family has used their services in the past. The problem ended up being irrigation and therefore we did not need services from APLUS Plumbing. However, I was very impressed with James' professionalism and knowledge. I was expecting to pay for the service call, as that is typical, even if the service is just a few minutes, whether that be plumbing, electrical, etc....James did not charge me, nor accept the offer of payment. That is not what led to my review, but I found that to be a very honest and sincere means of business, not something you find very often nowadays. While I hope that we do not need plumbing services anytime soon, I would not hesitate to call APLUS Plumbing again. Thank you James for your assistance. read more