So my management company had Apollo come out bc I made a maintenance request for my slow draining bathtub. They came out the same day, and found that my clog was deeper down my drain line and was affecting mine and my neighbors units. The job required 2 men and a lot of coordination between our building and Apollo. They did an amazing job and communicated very well, the issue at hand and what it took to resolve. Shout out to Jason the plumber for handling my drain/plumbing issue respectfully and professionally. read more

Apollo Drain has helped me out a number of times at the properties I manage. They have been prompt, courteous and have gone the extra mile to make sure things were done right and kept within budget. I'd like to specifically thank Austin for his attention to detail and assistance! read more

I posted a negative review and would like to modify it. The owner Scott called me the afternoon of the missed appointment to apologize and explain the problem. He offer to make good on the work and so the tech showed up on time , was polite and efficient with the job. Also did a bit more than required and did not charge me extra. Thanks for making daily life easier. read more

I think Appollo is excellent. Ive called on them 3 times for different problems and they are friendly, clean, efficient, and reasonable. I ask these guys lots of questions and they are always friendly and good to me. read more

The company was prompt. The plumbers were courteous and neat. The work came in under the estimate and under my personal estimate. I would definitely use their service again. read more

$147 later and no closer to A fixed drain only the big mess the "plumber" left behind. After he charged me plumber rates $95 per hour he told me they need to get A plumber to unblock my bathtub drain. read more

This is a revised review...I initially had a few issues with the work that was done, amount charged, and amount of time it took to put in a simple faucet. I felt that when hiring a professional plumber to work at my business that they would understand that there needed to be a sense of urgency to get the job done as efficiently as possible. With the water shut off, I had to be closed and could not serve customers. I probably should have further expressed my concerns about this prior to scheduling the appointment. I called the office and was very displeased with the initial response to my concerns, I was offered a small amount back but it was more about the principle to me then the money and I really wanted a better response with a show of concern and customer service skills. I was much more irritated about the phone call than the job done and my small irritations turned into very large ones because of it. So I posted the first review mainly because of the phone call. I immediately got emails and a phone call with an apology. They reviewed my invoice and issued me a little refund. Overall I was satisfied with the solution and pleased that they showed concern and apologized for the initial response. I would consider using this company again but I would probably make sure they understood my expectations thoroughly before having them do the work. Request an estimate and an approximate timeframe to complete the job. read more

We had Victor come out and replace a leaky waste and waterflow in the bathtub in one of our units. He was quick, timely and he treated resident and manager with kindness and gave thorough information about what was going to be done. We are pleased to have Apollo Drain & Rooter Service take care of our plumbing. read more

Were able to come the next day, was honest and willing to take the time to walk us through treatment/fix details and provided longer term maintenance suggestions - to address a reoccurring clog in our shower drain. Only bummers - 1) the guy that came out typically serves Vanc and not PDX/Gresham 2) business cards don't include the individuals direct phone#. We were hoping to find a great plumber to build a relationship with - especially in light of the hit and miss reviews for Apollo. Being able to contact him directly - i.e. allowing plumbers to build relationships for your company may be a good thing to build loyalty. read more

Called late afternoon with broken water main.. they got here very quickly, worked after hours to solve the problem and frankly did an amazing job!!! thank you Apollo and Victor!! You saved the day! read more

Called this awesome company to come fix a 'flood' from a clogged laundry room drain. Not only did they show up promptly, but took the time to explain what might have happened, whom to call for an assessment of damage (that they even contacted for me) and then proceeded to explain ongoing maintenance of my plumbing! The clean-up after the service was outstanding (even up to my unusual standards)!! So very grateful to Rod to show understanding, professional & considerate respect for my situation AND my home. I always find it challenging to come across people who perform thorough and communicative service - BUT not with these folks!! Ask for Rod and you won't be disappointed - I promise! What a consummate professional! Thank you for prompt service, a smiling face and the willingness & knowledge to address my needs AND my concerns. I HIGHLY recommend! read more

Sewer line backed up into the basement of my house which I JUST bought, what's worse than that!? I was actually referred to Apollo by a plumber through my home warranty. Jason Schoell worked his ass off to get the root/mud blockage free - explaining the entire process as he went. On top of that he did a killer job of managing the mess of backed up water - I didn't have to call an extra clean-up/recovery company, which saved me a headache and a ton of money. The scope to determine the damage was discounted as he was already there, and the overall cost was very generous. I'm keeping his card handy because I have a feeling this old house has more trouble in it's future. I would definitely recommend Apollo read more

tech came out 5/13/20 to fix leaking bathroom faucet at my parents home..faucet started leaking again 5/15/20..called ,& dispatch says needs to check with tech to see if under warranty....REALLY!!! read more

Not impressed. Scope of work and expectations changed. Apollo charged fees not outlined in contract. Who knows what the final bill would be if we stuck with them. read more

It took thier plumber 4 hours and cost my $602.50 to put in a 6" piece of plastic through my basement wall & connect it to the 1" copper line coming into the house. The soil had already been dug out, the hole was dry and adequate for access. So why did it take so long? Seems like he could not solder the joint. The water was off the basement area where the pipe came in was clear and dry. So all he did was remove a 6" length of 1" copper pipe and replace it. Had it done in less than 1 hour but it leaked as did about 4 other solder joints. At $135 an hour we should not have to pay to train a plumber to solder one fitting. Larry Schaub read more

I paid this Company 500.00 to come out and spray water down a downspout to try to unclog it. I was at Work so I had to rely on my Wife and that didn't work out to well. They didn't quote me a charge before coming out but told me the charge over the phone when they said they think they fixed the problem which I found out later that evening they had in fact did not fix anything but flooded my neighbors yard trying. Highly do NOT recommend this Company. read more

I wish I had read the reviews before scheduling Apollo to do my sewer scope. What a waste of money and effort. My credit card was charged an amount I did not expect, but then again, how would I know when no one would give me a concrete number to begin with? All they wanted was a credit card number that they can charge to before beginning the job. They couldn't find an external clean out, so then they pulled a toilet, so more money there, then they still can't complete the job. Something about the camera not being able to go far enough with the corners. Fine, but maybe an email or a call to me would be nice so I would know exactly what's going on. Buying a house is difficult, everything is on a time constraint here! I did not receive anything for daysss! Not my invoice, not the report, nothing, nada. I had to call the office to get anything. How irritating. Of course they still charged me everything because "it was no the technician's fault". Well, okay! Guess that's how we make money now, just say "I can't be sure, I don't know" to everything. I was eventually transferred to a different department, and still, there's no one that could give me answers, more promises to call back. Would never use them again. read more

I have HomeServe home warranty that covers water supply and drain plumbing failures. We had a leak on our water main in March. Apollo Drain bid for and was awarded the job and from the start there were problems getting HomeServe and Apollo to get approvals when the work crew showed up. We ended up putting in a new supply line which HomeServe paid Apollo $3200. The plumbers that did the work did a very good job. The problem with Apollo is the Billing dept. When I asked for an electronic copy of the work order between HomeServe and Apollo for City requirements, two weeks later I was e-mailed a contract from Apollo wanting "half of the money now and half upon completion"? What? It was like even after accepting the work offer from HomeServe, Apollo seemed to "forget" that HomeServe was the bill to and wanted to always send us a bill. Well, here's the Postscript to this story. Today, October 28th, 2014 I received an invoice dated 3/21/2014 for a $48.00 travel charge, and a notice from a Collection company on behalf of Apollo Drain for $75.00. Here Apollo was paid by HomeServe $3200 for a day's work and now 7 monhs later they send me a bill for $48.00 plus $4.32 interest along with a notice from a collection company. My question to you the people that run Apollo is "What is going on?" The response I got was "the invoices and statements have gone out". Well, I know that! My input was the information on your invoices is wrong. Seems the person I talked to went into a tailspin after that. Since the person I talked to felt that I was cutting her off in our phone conversation but when I gave her the chance to speak and she didn't have anything to say. Well, here's your chance. Also, when your billing person hung up on me I was quietly waiting on the phone thinking she was doing something on her computer and the line goes dead. Is it standard practice at Apollo to hang up on your customers? Since the people at Apollo feel threatened by my phone presence, perhaps they can respond in a public forum where the big, bad customer guy won't be so mean. Ok, you're up. read more

I regret for not checking on Yelp reviews on this business instead of relying on Dexknows.com. I tell you, Dex DOES NOT KNOW. I filed a complaint thru the BBB and will file with the CCB against this business. I was recommended by a friend to this business because his daughter attends school with one of the plumbers. The recommended plumber was all booked and he asked me to call the company to dispatch someone quicker. I was quoted $110/hour. The plumber came on a Sat but was not able to determine the cause of the odor and I was charge $65. He told my tenant that he will return call me to schedule a time to return on Tues with cameras to help check for the issue. Tues came and no one called me. So, I called to followup. Apollo said they will come out Wed with cameras. I received a call from the plumber wanting to bill me $285 and he has no idea where the odor came from. He said, $110/hr for 1.5 hours, pulling the toilet is over $100 and $15 for a wax ring. I called my tenant to confirm the amount of time the plumber was at the unit. My tenant informs me the plumber was there for only 45 mins and was sitting in his van the rest of the time. I called the office to complaint about the charge with Darlene the supervisor. Darlene tells me those charges are correct and that it cost more to use the cameras and that the customers need to ask about charges when called for service. Apollo has no way to know how much the first person quotes me. WTF! Are you kidding me?? Do I need to ask your plumber every tool he picks up to figure out a plumbing issue? Don't use these people no matter who refers you. I won't let them get away with this easily. read more

Just terrible. Complete incompetence. During our home inspection sewer scope, they got their camera suck 5ft into the sewer line. We waited almost six hours to only have them lose their camera in the sewer line! So they then needed to cut a section of the sewer pipe out to retrieve their camera. The WORST part was that TWICE they said they were going to be out to get their camera out but never showed. THIS CAUSED US TO CLOSE OUR HOUSE LATE!!!! Since we couldn't move forward in repairs because of this. My realtor had to threaten to sue them to get them to finally do it. They even tried to have us pay for something that was their fault, by saying "the pipe was degraded" was why it got stuck. Well we got Roto Rooter (with a licensed plumber) come out and they were able to scope 50 ft before the stupid camera stopped then from going any farther. My husband asked around (he does commercial building accounting) and found out they were the worst company around to use. My realtor also will not be using then again for good reason. They may be cheap but it's not worth the head ache. read more

I had a appointment scheduled since Friday. They insisted on a credit card to make sure I was here . Between 12-4 and they call me back ; David a dispatcher . With the wrong job instructions, and tried to up grade me from a power snake to a jetter a considerable cost difference. I worked for these guys in there office back day .these people are incompetent office people . Scott's in Disney land I was told ... think about that ... I worked as a dispatcher for them in 1992 . Nothing has changed . I even canceled a dr. Appointment this morning to make sure I was here ......you guys lost out on a cam & jetter ... & he was even safe .... no cave ins read more

First of all, let me say that this was pretty much my own fault. But... do NOT give Apollo your credit card number until you know exactly what the charges are. I am now the proud owner of a $1443.81 water heater. No kidding. I called them a little after 5 pm on a Saturday hoping they were still open. I didn't know I was talking to an answering service. I gave them my tenant's phone number and asked them to call her, assuming (foolishly on my part) that they would make an appointment for normal business hours. Instead, the technician drove from Gresham to Tigard without contacting me or my tenant, determined that the water heater needed replacement, and called me. I expressed great astonishment that he was there at 7 pm on a Saturday night, but went ahead and authorized the replacement. Not until I checked my credit card did I find out that the charges were $147 for the first half hour and $147/hour thereafter. There was no mention of that from the technician. Twice I called Apollo to discuss this. Twice I was told I would be called back. Nobody called me back. Guess I ought to give them a star for quick service, but no stars for willingness to negotiate and/or interest in retaining a repeat customer. read more

We were in need of a plumber due to a sewer backup. Apollo was a recommendation. They were also a non recommendation. But we didn't have time to get estimates so we went with them. They came out and assessed the problem and repaired it. OK, not so bad...all was done, everyone happy. Within a week, our ground started sinking and we began to have issues again. Upon a HUGE argument which involved my husband going out to Apollo to PROVE we had work done, they agreed to come out and reexamine the issue. Prior to sending a camera down and rechecking the issue, my husband was told that if it appeared it was Apollo's wrong doing, they would cover this particular fee, but we would be responsible for the sidewalk repair. Nothing was written, all verbal. After the camera results came back, Apollo was undecided as to what exactly happened, but the repair was made correctly, and all is done. Since we paid for the sidewalk, and nothing more was said regarding the camera, we assumed all was taken care of. NOT... we were constantly notified to pay the outstanding bill. Of course, since it was all verbal, plus the issues prior to the original repair of how we had to PROVE to them they did work and it failed, it finally came down to us being threatened to pay or be turned over. I paid the outstanding invoice, but will NEVER use them again nor refer them. Next time I get good and bad reports regarding a company, I will take the extra time and research both ends of the story. read more

I feel hosed by these guys. Five minutes to replace a small cap to fix leak which I thought was backup. I asked if they could take ten more minutes to snake my sink drains since I paid for an hour at $142.00. I was told no, that would be extra...If this is how plumbers operate, I'm not sure how they sleep at night! read more

Horrible experience. I needed a bid on some work guy showed up over 4 hours past his 4 hour window. Put together a very vague bid that was not accepted by the bank. I made a ton of calls to try and get it corrected and three weeks later, nothing. They also claimed there was no record of me calling and made me feel like that was my fault. They did promptly take the $75 for the bid out of my account and refused a refund. So I had to call out another company. Please do not use this company! read more

Rod Sr. was great! Thorough work, kept at it and found multiple clogs so we're thankful he didn't stop after he found one. Offered good tips and advice for keeping our sink clear. Thanks! read more

Appreciate the response. Doesn't excuse the behavior Darlene. Still not calling you next tiime or referring you.

I perform major renovations to apartment buildings. During an excavation we discovered we had a leaking water main that once exposed, got worse by the minute. One company was called but they couldn't handle our 2 inch line after hours because they didn't have the needed parts. Apollo was called and was on site within the hour and fully equipped. James (JP) knew what he was doing and confirmed what I had feared. Our old water main was springing leaks everywhere, and needed full replacement. Apollo has all their own equipment, and was able jump on this right away.. They can bore underground rather than excavating, which saved us thousands in driveway and landscaping repairs. Their work was completed effectively and efficiently and only one tenant went completely ballistic, and took it out on the poor plumbers, which they handled very smoothly. Tenant relations are very important to us, so that was a big plus. I'm used to being the guy who thinks through all the details and hovers over the work site, but they were way ahead of me on this. The point is, they really care about the quality of their service. When I can ease back a bit and let a pro take charge of their project because I can see they care as much about the outcome as I do, I am one happy camper. After seeing their work on this emergency full replacement of water mains, they are definitely on the top of my short list. read more

2 days after they were actually scheduled to arrive, Apollo did a sewer scope on our home for a pre-purchase inspection. The technician found what he called a "minor belly in the line (~1/2 in. water in a 5-7 ft section of a 45 ft lateral) that probably happened during original construction" 17 years ago... We've never had an issue with our sewer- this was a pre- purchase inspection. His report stated that there was a belly in the line and he was referring the project to the "excavation" department - we were told that the company "always recommends bellies be fixed" so they don't lead to more problems. Mind you- problems arise with bellies when they are significant enough to accumulate sediments - our line was clean with no sediment and no existing issues in performance. The project was referred to excavation- and a fix recommended to the prospective buyers for $20,000... to fix a 5-7 ft section of pipe 5 feet below the ground that wasn't causing a problem. We got 2 more professional opinions- both of which said that it was a minor belly within the allowable deflection according to most pipe manufacturers, and that the pipe is clean with no sediment- and it does not need to be fixed. And they put it in writing for us. But too late. The buyers got scared off and won't come back. Beware of their opinion and get a second one - it might save you 10s of thousands of dollars- or cost you 100s of thousands, as it did us. read more

Adam was great! Very polite, efficient, and really quiet while we worked in a busy office. Thanks Adam!

Apollo drain was quick to schedule an appointment when I called them about a backed up drain. I let them know that it was not an emergency but they sent someone out within a day. The young man that did our rooter service on 2 drains was professional, friendly and quick. He got the job done and fixed our problem. He was clear about the pricing and I think it was reasonable. I paid $156 to have two drains cleared. I called Apollo because they can handle simple drain clogs but also call in their plumbers and more skilled staff if the problem is bigger. Plus I like the family owned business aspect of this company. Apollo would definitely be my first choice if I ever have a problem again. I recommend them. read more

We highly recommend Apollo Drain and Rooter Service for Plumbing. Our main sewer line from the house was blocked and the plumber, Jerry Bales, was polite and cleaned up after himself. He used a truck mount power sprayer at 3500 PSI to clean it out and we are happy to say we don't need a new sewer pipe. But, if we did they are the the only certified installer of the Zero Dig ​Lateral Liner CIPP System in Oregon. Which is cured-in-place pipe (CIPP) it is one of several trenchless rehabilitation methods used to repair existing pipelines. CIPP is a jointless, seamless, pipe-within-a-pipe with the capability to rehabilitate pipes ranging in diameter from 0.1-2.8 meter (4"-110"). I think this is why Mick's plumbing recommended them.There was a clog about 50 feet out and it is now clear. I was afraid it would cost us a fortune, but told my hubby that I would be happy if it was 500 bucks. Turns out it was a little more than 1/2 of that amount so we are all around happy, relieved people right now. Great work Apollo! We are now going to be using you for all our plumbing needs. read more

We have used these guys for a lot of years. They always come when we need them and take care of us. Good prices, great guys.

We've used Apollo for the last 22 years to help take care of the drains in our 100-year-old house. They know their work, they are dependable, they don't try to sell you more service than you need. They just fix the drains. Scheduling was easy: they gave me a time window and then called 15 minutes before they arrived. And they are less expensive than the competition. Thumbs up from this Northeast Portland family. read more

I'm a renter, but my landlord has been using Apollo Drain and Rooter Service for years. In five years, I've needed a plumber on three separate occasions for my kitchen sink, tub faucet, and bathroom sink faucet, respectively. The jobs ranged in difficulty from easy to challenging, but on all three occasions, Apollo sent journeyman plumbers who repaired or replaced the problem effectively, promptly, and professionally. I even bought one of their Bioline products to prevent future plumbing maintenance issues, and the product works as advertised. I can only recall the names of two of the plumbers that worked on repairs--but if available--I would recommend Patrick and Tim. read more

Drain pipe broke under kitchen sink on a Saturday afternoon. Not something I could fix myself. Called Apollo and they sent a plumber out right away. The guy arrived in 30 minutes, fixed the problem, and was a nice guy besides. read more

Apollo is great in working with your schedule the quality of work is wonderful. Jeff worked until he solved the problem. We highly recommend them. read more

I had a drain clog that I could not clear. I called three different plumbing companies including Apollo plumbing. Apollo plumbing was the only one that answered my call. They gave me a general quote over the phone and set a time to come to my house to unclog the drain. As promised, their service man showed up on time, was very professional, and performed the needed duties quickly and thoroughly. I was very impressed! I will have zero hesitation in recommending Apollo Plumbing to anyone that needs this type of service. Well done Apollo! read more

I needed to have a hot water heater replaced. Travis quickly found and bought the right one, installed it and removed the bad heater. Getting the heater down a flight of narrow steps was very difficult but he did it well and with good humor. Would not hesitate to recommend. read more

This company cleared roots from my sewer line a couple of months ago. The job was done to my satisfaction. And there the story would end, but I have to tell you what happened. Well, I'm not exactly sure what happened, but it was a catastrophic error on their part. They came to the door and explained that they had made a mistake and they would be fixing it. They called in additional support staff and vehicles and worked until 9:30 that night, then came the next day with permits and heavy equipment. They had more workers, dug up my yard and the street, and worked all day on this job. Then they had to come back the following day and finish up. They communicated with me and were very professional at all times. I was worried they would try to get me to pay extra, but they honored their original bid. They lost a lot of money on my job. I hope they get more good business based on my five-star review because everyone makes mistakes now and then and this was just a mistake that snowballed, but they used heroic measures to make it right. read more