Aaron was great, fixed the problem and left space spotless. Showed up on time and kept us informed of what needed to be done the whole time. Thank you!! read more

Calling Apollo to schedule the appointment was easy. Michael arrived exactly on time and on the dot. He explained exactly why the valve was leaking and took the time to explain how to do it correctly. Michael completed the work on time and very professionally. I am very satisfied with the quality of work and customer service! read more

great experience and I especially appreciated the thoroughness of the agent's review of my present system and what my options were. the offer was the most competitive of four bids. read more

Allow me to clarify some facts: The phone number given to Apollo for this call was my cell number. That is the number the tech phoned on Friday (twice) and I have the voicemail on my phone to back that up. When I phoned around 2PM on Monday inquiring why he had not shown up on time, I was told he was on an all day call and that they had called me earlier and let me know. When I asked them what number they called they said a number that was my home phone. I told them that number was not working and why didn't they call my cell. They stated that they did not have it. Well the cell is the number they called on before (Friday) and it was the number that was given to them. So for them to say they left a voicemail at the wrong number is no different than not calling at all. Your mistake, own up to it. I do not know what your tech told you, but he CLEARLY told me that he was the only one that had that type of water jet and that is why he made the appointment for me on Monday. When I was offered a different tech to come out on Monday afternoon, I said I wanted the same one because he said he was the only one with that type of waterjet. The person on the phone ACKNOWLEDGED that. If in fact, you would have had another tech available with the same equipment I would have gladly had him come out. I did not know the tech why would I have insisted on him if I was not told he was the only one with the equipment? As it turned out, I had to take a day off of work to be there on Thursday. You are correct that I hung up on the supervisor. He could not or would not recognize that Apollo had done anything wrong. He just kept saying that you had phoned me and let me know the tech could not come. Calling the wrong number does not excuse you. There was no "I am sorry this happened and yes we made a mistake." You assumed no responsibility and offered zero in response. We would not be having these exchanges if you would have just said you were sorry it happened. Also, I did not say your supervisor was deflating. I said deflecting. There is a difference. read more

I'm purchasing a 110 year old historic home and hired this company to do a sewer scope. The person that did it was very informative while he was there. We were told the scope stopped at 10 feet due to a clog/sludge. He told us there had been a previous break in the line and that the line is very fragile and will need to be completely replaced and will not even tolerate a water jet procedure due to the current condition of the line. He took photos and a video. However, when we got the report none of that information was included in the report. The actual report was two or three sentences and the only thing it said was that he took photos, our realtor was present, and that there was a clog. He didn't even send the photos or video! We had to extend our 10 day due diligence period to get the full report, which sellers were not happy about. I called the company to request an addendum to the report and was told that once it is submitted they cannot change it. My realtor was able to get the guy to commit to sending the video (which showed a clog at 8 feet NOT 10 feet) and he said he'd write up another report. It's been 5 days and still NO report. We have to have our new offer in by 6 PM tonight and still haven't heard from anyone despite multiple voicemails. Do yourself a favor and hire another company!! read more

After a half an hour a smug technician explains to me that they can clean my hot water heater for 365.00, or replace the part for 900.00, or replace it for 1600.00. The next day I had it fixed by a different company for 167.50! I wasted a 75.00 service fee by calling them! read more

I had a plumbing company come to my house 12/07/17 and they told me the main cast iron sewer line needed replaced so I decided to get a 2nd opinions my son recommended Apollo and they arrived Thursday and fixed the problem an hour and a half. They also scoped the system for any future problems all the way to the street sewer line to make sure there were no other future problems. The guys from Apollo recommended that I hire someone to clean up the crawlspace for a little spill that needed to be cleaned up. They not only recommended a company but they also made arrangements for them to call me to set up the very next day for the cleanup. If I could give these guys 10 stars for their honesty and integrity I would. I'm in the closely related business and would recommend these guys for the care they took of my home in honesty. Thanks Apollo. Alan S read more

Very poor customer service and scheduling. They came out a few months ago and gave us a quote. We decided to wait a while since the quote was very high and it wasn't an emergency, being a bathroom we don't use much. We needed to get the job done, due to company coming and had it scheduled for today between 8 and 12. When I didn't get a confirmation call, I decided to call just after 8 and was told I wasn't on the schedule and that they wouldn't have scheduled since I hadn't signed the contract. Basically said I was lying. I gave her the date that I called and suggested they listen to my call since they are all recorded. The day I decided to schedule, I called and was told her computer was acting up and the other two were on phone calls and that as soon as they were off the phone, she would have them call me to schedule. Nobody called and I ended up calling back the next day to be told that that was weird and they would never not return a call. That should have been a red flag. I should have read reviews to begin with and not wasted my time with this company. read more

POOR CUSTOMER SERVICE. We were given a quote, and paid half prior to work. The boys came, appeared to be doing a good job. Then the main guy said they needed to" raise" the drain pipe, cut into the foundation and add concrete. He said probably would be a couple of hundred more. We gave approval. They emailed us a invoice. It had NO amount on it! We called, no call back. When our bank statement came,, there was the second half of payment due taken out And another $2,000 taken out!!!!! And in Dec!! No one told us! No one called or emailed us a final bill!! Other checks bounced as it was Xmas and we were told $200, NOT $2000!! Called, spoke to a representative and explained that is Poor customer service. She said she would have the Supervisor call us. Well, 7 months later,,,,no they never called and we are still cleaning up the bad credit they gave us!!!! read more

Called to get someone out to look at our toilet. The person who answered was very rude and when I told them the issue, she gave me an attitude about the price and didn't offer to set someone up to come out, just rudely said the price and asked if I was sure I wanted someone to come out. I told her it didn't seem she was interested in our business and I would call another place. read more

I had originally contacted Apollo because I feared I had a pipe under my basement slab that was too far gone to fix and I was hoping it could be relined via CIPP rather than cut up my slab, year my steps out, and dig up the basement. I set an appointment to have the pipe scoped. When Russel arrived, he immediately let me know that he believed what I actually needed was a good jet cleaning and that he would stand behind his assessment. Rather than run the scope and find out that he was right, and have to pay for both services, I took his word for it and we proceeded. He showed me a 5 gallon bucket of sludge and hard buildup that came out of the 20' of 2" pipe. And that's just what came out of the clean out. We then ran two faucets for 10-15 minutes while he cleaned up. Never had any back-up when we used to have it back-up in short order. He cleaned up, I signed off, and he went his merry way. All told, an hour and a half and a fair price, and a tech that went above and beyond to fix my problem with a professional enough attitude that I trusted he wanted nothing more than to make sure I didn't spend money I didn't need to. Thank you Russel. Thank you Apollo. Two thumbs up! read more

I just bought a vintage cottage in Se. I had a slow drain in my tub, so i called my plumber. He snaked it, and the slow drain was a no drain! These guys busted their backs and didn't charge me till they got my drain cleared( unlike my plumber ) Thanks!!!! read more

As a residential Property Manager I need a plumbing service I can rely on. Apollo is excellent at contacting the tenants and getting a plumber out quickly. Almost all of the time they fix the issue on the first visit and their prices are reasonable. I have tried other plumbers, but Apollo gives the best response, know how and prices. I use them exclusively when the choice is mine read more

If you want to wait for a plumber who won't show up for the scheduled time and a company who gives you the old 'they are backed up with emergency calls, got lot of broken pipes(it's only 58 degrees) kind of excuse when YOU call THEM(don't know what that has to do with them not making a courtesy call).....Then these are your guys!!! Thanks for wasting 4 hours of my day Apollo! read more

Hired Apollo to hydro jet a sewer line & do a sewer scope . Almost $400 later we were told the line needed spot repairs and the sewer line failed to pass inspection. We hired Apex to come out and provide a 2nd opinion. Apex provided a sewer scope video that revealed an EXCESSIVE amount of egg shells in the line that made the line appear to be worse than it was. The technican from Apex said "I can't believe this line was just jetted" . He passed the line and did not recommend any repairs. I sent the sewer scope video to Apollo & after several messages and calls, they finally got back to me and refused to refund the money. They had little concern for the issue. Awful experience, not only for the quality of work but also the customer service . Would not recommend or use again! read more

So I needed my sewer line scoped and located. Took an hour so minimum charge. He gave several locate points, video on the scope and the locate was within just a couple inches. Thanks guys good job and thanks Tyler. read more

Angel came out to service a plumbing problem at my parents house. The location of the problem was tight and required some tedious sawzall cutting, but Angel took it in stride and was persistent in getting a result. All said, he did a great job. He was personable and professional. If not for the poor communication with the office staff regarding scheduling and the status of service, I would have given five stars. read more

I had an appointment for an estimate that was a four hour window (10 - 2). 20 minutes before the 4 hours was up I called and was told the plumber would be 10-20 minutes. I get a call back a few minutes later saying the plumber had to run back to a previous job and would be longer then previously stated. 30 minutes or so later I get a call from the plumber - I should be there in 15 minutes. Finally meet with the guy and was told I would receive a bid later that day. Still haven't received a bid. Huge waste of time. Read the other reviews, I'm not the only one. read more

Have been using them for years doing sewer scopes for clients. One of my buyers had them do a sewer scope and they said it was fine, buyers bought house. System backed up within 2 months, had two other companies come out and failed the system.When I called and talked to them they said all they had to do was mention there was an offset even though they said it was okay. Now the buyer has to replace sewer line and has clean up bills. They wouldn't do anything, we hire these companies to protect the buyers from this sort of thing. When the so called professionals say it's okay and don't let anyone know this could be a problem how is consumer to know? Now we are off to the attorney and letting my whole office know what bad business this company is doing. read more

Called on Thursday for a Saturday appointment, was told to sit my hiney at my house and wait for their arrival between the hours of 10Am and 1 PM. Considering I sleep in until 11 on Saturdays, this was not a big deal. What is a big deal is that I finally had to call them at 1:30 to ask where they were. " Oh, sorry, running a bit behind" "Can't guarantee we can be there by three, but we can try" "Well we can give you a five percent discount if you reschedule for Monday" What?! Monday? Hooker, some people have to work and your five percent discount will not make up for my days worth of lost wages, since we already know you can't show up on time. Can't guarantee that you will be here TWO HOURS AFTER your allotted time slot? Apparently you have no respect for my time, and no concerns over my kitchen sink backing up all over my floor. A simple apology and empathy would have sufficed but the last thing I need to spend my money on is a company with no customer service, and Myra's undeserved Christmas bonus. How's that for a yelp review. read more

Apollo scoped the sewer on a house we're trying to purchase and told us there was root intrusion. We watched the video, and I kid you not, there wasn't a single root in the piping. Our broker decided to have a second scope by another company that *only* scopes and doesn't do repairs, and they confirmed there was no intrusion and that what Apollo claimed was intrusion was only tube worm deposits (gross, but not a concern). Not a trustworthy company, in my opinion. read more

These guys did the house I bought and left the yard in terrible condition. When I asked that it be fixed, the owner berated me and basically told me to get fu...umm... stuffed. There are many other sewer folks out there that are cheaper and more efficient, I would recommend looking elsewhere....unless of course, you like to be abused. Then I'd call Apollo. read more

Do not hire Apollo plumbing unless you have the time to wait days on end for them to come to your house. They initially scheduled me for a 4-hour window and didn't call until the end of the window to tell me their plumber couldn't get to me that day. So we re-scheduled (another 4 hour window I had to be home to wait) for the next day and they called at the end of the window and told me that if they sent a plumber out that I may need to pay overtime due to it almost being 5pm! Unbelievable. I complained enough that they scheduled me for a specific timeslot the following day. Plumber arrived and said my issue wasn't a plumbing issue but rather a furnace issue. I called a furnace guy and he said it's impossible it's a furnace issue, so I called Apollo back and they scheduled a plumber to come out (2 days later). It's now 35 minutes past when the plumber is supposed to be here and I just got off the phone and they said the plumber's not coming in today so I'm left without a plumber until they can see if they can get someone out here! Short of it is this: their scheduling/dispatching service is horrible and unorganized and they do NOT know what they are doing and are wasting a ton of customers' time. Nor am I confident they know what they are doing! read more

Worst customer service and lack of professionalism I've experienced in a company. Had an appointment scheduled for a sewer scope for a home I'm planning on purchasing and it was scheduled for noon-4pm. They called me to say they were running behind at 315 but should still be able to make it by 4. Then at 415 got a call that they could finally send someone and would be there in 45 minutes, which means they wouldn't be at the home until 5. I only had time free from noon-4pm like I had scheduled. I asked to reschedule the appointment for the following day which was a Saturday (inspection phase was coming to an end) and with MUCH attitude they told me I would have to pay an extra overtime fee per hour for the technician. I refused to pay that because it wasn't my fault they never came at the allotted time. Finally an hour later they called back and got a slot for Saturday at 8am. I show up at the home at 8 and the tech calls at 0810 saying he didn't know what time the appointment was for so I had to inform him it was scheduled for 8am. Then he says his truck wouldn't start and wouldn't be there for another thirty minutes. He finally showed up at 0845 and didn't even introduce himself...started grumbling about how he'd have to pull the toilet. Just all in all super unprofessional and HORRIBLE with scheduling and showing up on time. If you have to take time off to be at your home for their services, don't use Apollo. A super simple sewer scope turned into a really stressful event because of these guys. read more

When I stay home for a plumber I expect my problem to be fixed. Apollo Plumbing doesn't seem to agree. I wouldn't use them again.

The work was fine (it was just a hair clog in the tub drain) but what made me unhappy is how late the plumber was in getting to us. I asked for a window in which he would be there and it was quite late when he finally got to us. It wasted my husband's whole afternoon waiting. read more

I've used this company for three years. No more. I've had a recurring problem with my shower. Each time a plumber comes out, they give me a different estimate of what's wrong with it and how much it will cost to fix it. The previous plumber had told me that they could go up into the crawlspace and fix the problem. So, I called them to come out and do that. The guy who showed up didn't even bother to look in the crawlspace and see if he could access the problem from there; he simply told me they'd have to rip out my wall. End of discussion. I don't think everyone at this company is a bad plumber, but I do think the quality varies. If they give you an estimate of what kind of work is involved, ASK FOR IT IN WRITING. read more

The drain cleaning crew is good. The actual plumbers were scared to go in the crawl space. We were very unimpressed with the excuses that our building was too dangerous. This is a very safe building that we regularly drive 10,000lb forklifts over. I've also been in the crawl space myself. read more

Sadly I have to say that this has been some of the worst customer service I've ever experienced. Scheduled a day earlier this week (took a day off work) to have a new hot water tank installed. No show. Rescheduled another appointment (and another day off) calling twice in the morning to triple confirm morning appointment. Come 12:10 pm I call again only to be told it's been cancelled! Then they tried to reschedule a third day the following week and quoted me twice the original amount of time. What's funny is the guy who called in "sick" lives down my street and is loading his atv into his truck. Lol. Bunch of liars who'll leave you hanging. read more

Recently had a Sewer scope inspection done at a property by this company. I believe the employee Calvin has done a very good job. He was on time and also spend some time explaining me where potential problems could happen.I found them very professional and I would recommend them for sewer scope inspection. read more

If I could give them ten stars I would. I live in a basement unit old Victorian recently renovated and there was a major back up to the point sewage was backing up into my tub and overflowing from my toilet. Their dispatcher wanted to put it off till Monday when my technician needed another guy to come with stronger equipment. He said absolutely not she has sewage in her tub. Both guys stayed way past closing to fix blockage and then called to have an cleaner to come out and disinfect my bathroom. They are awesome!!!!!!! read more

Lonny is an awesome tech! He has helped us over the last few years with a drain issue that is unique to our property. When we were sent someone else who didn't understand what to do, Lonny came out the next day and got it all resolved for us within an hour. He contacted his manager who got me refunded for the previous call with a less experienced tech. Give Lonny a raise!!! read more

We noticed we had a drain backing up in our basement and called Apollo. They were able to provide service the same day we called and have the same rates for Saturday as they do weekdays which is a huge plus! The tech that provided service was knowledgeable, helpful, friendly and courteous. He provided the service quickly and gave feedback for possible long term repairs. We will definitely think of Apollo Drain for our plumbing needs in the future (which we hope are few). read more

We hired Apollo because our sump pump stopped working. Their plumber took a quick look in the crawl space and suggested strongly that Serv Plus come out and get rid of pockets of water (1 inch) and clean the area before he would replace the sump pump. Serv Plus wanted $800.00 to do this when all we needed was a new sump pump installed to pump out the water. Apollo refused to do the job until water was cleared out but kept our money we had originally paid for the home visit. Thankfully we hired a plumber out of the newspaper and he came out and replaced the sump pump/did a better than average job and was very professional. read more

Plumbing is dirty work. These guys get the job done, quickly and cleanly. I couldn't ask for anything else from a plumber.

Our old house had slow flowing drains (we've had it for just over a year but it is 1940's)....so much so we had a small basement drain flood when family was in town. Lovely :( Apollo was really responsive and has great prices compared to others. All I can say is HOLY SLUDGEY PIPE! Chris Brough was super friendly and imformative and had the problem jet cleaned away within an hour. He gave us plenty of maintenance tips to prevent a build-up like that in the future. Yay Apollo! We found our new go-to guys. read more

Apollo drain is always out quickly and when they arrive they get right to work and fix the problem. I use them as my preferred vendor for work, no matter what time of year it is they are quick and efficient. read more

I've used Apollo once before, when I had a pipe burst. They were fantastic then so I knew who I was calling when I couldn't get my shower to drain, despite my own efforts. They set my appointment, but because of a personal matter I had to reschedule and they were really accommodating, which was appreciated. The next day someone came out and had it fixed within a super short time. I even had a nice chat with the plumber in the meantime. Thanks again, Apollo. It's nice to know that I've found "my" neighborhood plumber & drain people. read more

Apollo Drain & Rooter Service responds quickly when you have a 911 plumbing issue. They are efficient and extremely friendly! Go to Apollo for all your Plumbing needs. read more

Apollo is AMAZING!! A waterline in my basement sprung a leak, and my basement full of music equipment was quickly turning into the Columbia River! They came right out and to the rescue. I forget the guys name ( I think John or Joe maybe ) but he even helped me get my drum set and amp out as well. I highly recommend these guys. read more