I have my home and rental properties serviced by Comfort Agents. I switched from one of those more…read morepopular companies because I felt like I was paying too much and constantly being upsold. Ben and team are always on time, explain everything in understandable terms, and take great care of my HVAC system. Highly recommended and reasonably priced!

This is the second time that our home warranty co has sent Ben from Comfort Agent LLC to our home…read moreis Gastonia for our HVAC needs. We could not be happier with his level of professionalism, respect and knowledge. We anticipate using his services again in the future

Allied Aire installed new a/c units and furnaces for my dual-zone hvac system one year ago. The…read moreprice was fair and the installation team was excellent. Everything continues to work great - quiet, efficient and effective. I've had one follow-up maintenance appointment and the technician was fantastic. I am extremely pleased that I decided to go with Allied!

Mike Peterson with Allied Aire was very professional in covering our routine maintenance for my…read morehome. I have had consistent communication with Allied Aire. They are very reliable and responsive to my heating and A/C needs.

Great service excellent team. They came in and installed a brand new unit in my attic and did an…read moreexcellent job. Would highly recommend them.

An AC compressor went out on a rental property of mine, Mike was there just hours later, on time,…read moreprofessional. He gave me a few different options (fix a part, replace the whole etc) with guidance and recommendations for my decision. Reasonably priced, and the work was done the next day by lunch. Will be using them again for sure.

Our home is only 3 years old, but our heater started making a loud noise that continued on and off…read moreover a course of a few weeks. The original installers told us a new "wheel" would need to be ordered , and float switch needed to be replaced as well. Once the noise started again the next day, I decided to get in a second opinion. That's when I called Phillip at Air Crafters. Turns out, not only was the "wheel" in perfect condition, there was nothing wrong with the float switch. After taking some time to diagnose the problem, Phillip and his partner, Brian made sure the repair was done correctly and affordably. I'm still working on getting my money back from the original company. Nice to know there are still honest and reliable people that can be counted on.

Just had a great experience with the team at Air Crafters! My AC went out, I called Air Crafters…read moreand they sent someone out within the hour to diagnose the issue. Very friendly and they were by far the best priced out of 3 other quotes. They came the next day and completed the repair and now we have air! Will definitely be using them in the future.

We have used Paramount HVAC services twice. once's was after hours. We have been very pleased with…read morethis company. We also referred them to a neighbor and appears they are pleased. Have seen service van in neighborhood several times. Always a good sign. this is a local family owned business. This says a lot. my opinion! you can form yours!

I am very disappointed in the service I received from Paramount Air, especially after I was pleased…read moreenough last year to sign up for their maintenance plan. Last month they sent a technician out to do The yearly air conditioner inspection. After about 10 minutes, he said everything was fine and specifically asked him if it needed to charged since I knew there is a small leak and he said no. Last week, it started blowing out warm air and sent someone to check it out. He claimed there was a picture showing that it was full, but since the since me the invoice with pictures, he couldn't explain why it was not there, then he told me it needed 6 lbs. of Freon, which it didn't. Found out it only needed 2 lbs. I cancelled my contract and have found a more honest company to deal with, hope this review helps someone else.

1 star -- and that's only because zero isn't an option…read more I scheduled a preventative HVAC maintenance appointment through my home warranty with Aire Comfort Systems. The window was 9am-11am. I rearranged my entire workday and worked from home specifically to be available. At 10:40am -- with 20 minutes left in my window -- they called to say they were "on their way." I was on a work call and couldn't pick up. I called back TEN MINUTES LATER and was told my appointment had been canceled because I didn't answer the phone. Let me be clear about what happened here: I was home. I was available. I was on a work call for ten minutes during a workday. That's it. And somehow that's grounds to cancel? At no point was I informed that my appointment was contingent on answering a phone call within some undisclosed response window. That's not in any confirmation I received. It was never communicated. They simply decided that ten minutes of phone tag -- during a workday, mind you -- was enough justification to leave a customer stranded after waiting nearly two hours. This is an embarrassing way to run a business. The audacity to call at 10:40am, give a customer zero grace period, and then act like the cancellation is somehow the customer's fault is truly something. I wasted a full morning, rearranged my schedule, and got absolutely nothing in return. Do better.

Nyree and the entire team at Air comfort systems was amazing!…read moreI called them, they came within a day of our problem, they diagnose the problem quickly and efficiently and before I even left the house they had ordered the parts we needed. The parts came in within a day or so and they came right back and installed everything and made sure every thing worked properly. We had other people work in our house before and they kind of left us high and dry... I wouldn't call them back in other words... We actually signed up for a maintenance program with Nyree and Zaire Comfort. We know that now that they're on the job we won't have to worry ever again. We cannot thank you guys enough for making us such happy customer!

Our Thermostat just randomly cut out on us and I couldn't figure it out for the life of me. I gave…read moreMike the owner a call. He had a guy over to my house and had the issue resolved in under an hour after I spoke with him! Now that's service!!

Just want to say the guys at Cool Comfort saved my day! I knew last night my furnace wasn't working…read moreproperly and awoke this morning to an electric burning smell. Naturally I freaked. The house was 55.. Seems warm but is frigid for winter. I shut off my furnaces at the fuse box and called a couple companies I've used in the past. One was closed, the other couldn't come till late afternoon. I found Cool Comfort online and I called. I spoke with Reg and he sent Mike out. He was here and done by noon. A reasonable rate, especially for a Sunday and Valentine's Day to boot! You guys are my heroes! Thanks for great service! You've got a regular customer in me! Margie P.

I had been a customer for several years, having my unit serviced twice per year as part of their…read moreregular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12/25- The unit was working perfectly fine before the technician showed up for my regular maintenance check. He was taking longer than normal, and before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He then offered to bring heaters over but given the time, I told him I could get them over the weekend as I had to leave for the evening. 12/13/25- The next day (Saturday), I called to ask them status and to drop off the heaters that were offered. There was no mention of a cost for this. After they arrived (it was again after 6:30pm by the time they arrived) and set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day, but I find it frustrating I even had to make that call after they were offered. 12/15/25- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. In late January 2026, the unit stopped working again, but I called another company who was able to come out, diagnose the issue and resolve it timely. They even had availability to make appointments on the weekends unlike Air Care. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

If i could give 0 stars i would. Don't use this company. I was paying monthly to keep my system…read moreworking and do preventive maintenances when the season changed. Long story short. The technician who came out, told me that my blower wasn't working. I explained to him that i have been using my system all winter and the morning that he came out, and all of a sudden, my unit is suddenly broken. He was very offended ,and told me that he could leave and have someone else come out. I agreed and immediately called his company, and they sent his supervisor out. The supervisor checked the system and said that he accidentally disconnected the wire to my blower. If I didn't speak up, they would have ripped me off for thousands. They were apologetic only because they got caught trying to scam me. Use at your own risk.