Very helpful store, nice people and very clean. I had a very very attractive brunette help me. Something about being sexy and smart that's just appealing. Wow read more

I love the apple store. Every single one. This store was redone this year I believe, so it is now three times bigger than before. It is awesome. Biggest one now in WA state. Service is not as good as Uvillage though. read more

This was the first time I needed help with my iMac so I made an appointment with the Genius Bar. I was greeted cordially and someone immediately took my iMac from me (it was heavy carting it from the parking garage). A Genius got some diagnostics running while I waited for Blake. It probably took Blake about 15 minutes to fix the iMac--both my missing Users folder (solved by updating iTunes--it's a bug) and reworking the wifi settings. Best of all, it didn't cost anything. Some other nice technician offered to carry my iMac out to my car for me. All in all, I'm up and running again, Blake was GREAT and knowledgeable, and I'm a huge fan of the Bellevue Apple Store and their service. read more

Very negative customer service. I bought a screen protector 2 months ago which has a warranty. It got a bit damaged so I went to the Apple store in Bellevue to see what they could do. When I bought the product the sales man told me I could get it replaced if damaged and that they would replace it for me. The Apple rep today said they wouldn't do it. I felt like they showed no care or concern for me as a customer. I drove all the way there because when calling in, I have found that I am put on hold for long periods and constantly transferred read more

This location gives apple a bad name. Ive opened two apple stores in Northern California and our goal was customer satisfaction and unfortunately its the opposite here in WA. Not a single person other than Kevin went out of his way to assist with my online return. After telling me it was impossible to do a return in store on an online purchase i knew they were not about helping out, unless apple changed the way they operate. After speaking with the online rep while in the store he was also boggled about why they would not do the return after calling in the store himself. Either way thats fine. A print out of my shipping label was also denied "nooo sorry we cant do that here but you can go to fedex". This year alone my wife an i have purchased two macbook pros 15", one macbook pro 13", new iphone 8 and external hard drive. Thousands spent and cant print me out a label for christ sake. No customer service here. Last time i step foot in this place again. Where is steve jobs when you need him to wake these people up! read more

I went in during the end of my Apple warranty to get the battery switched on my iPhone 6s. I had told them and was assured multiple times that they would go ahead and switch out the battery and not give me a replacement phone. I emphasized that I did not want a replacement. Two employees told me I would get to keep my phone. I have had SO MANY issues with their replacement phones. Literally have had 6 of them previously and gave up and bought a brand new one because it was ridiculous how much time I spent at the Apple Store. Gave my phone in and after 2 hours they came back and told me they couldn't replace the battery because if they did the tabs would break and puncture the battery and could potentially be hazardous to employee. My only options were 1) keep old phone and never be able to get the battery replaced and have a hazardous device in my hands or 2) accept a replacement phone. At no point before the service did anyone give me any sort of idea of potential consequences. They did not even tell me the phone was a hazard to me until I asked "well if this is dangerous for employees, why should I feel safe carrying it around 24/7?" I was forced to accept a replacement phone by the manager KEVIN. He was so cold and unfriendly and unwilling to help. I got the replacement phone and as soon as it came out of the box I noticed it was dirty. I asked him to grab me another one as the one he gave me looked used. He got angry, said he had no more replacement phones, and walked off. A MANAGER LITERALLY WALKED AWAY FROM ME. I ended up being so upset and left the store after having another couple employees calm me down. I called Apple Care today and they advised me that the phone tabs actually broke when they tried to replace my phone battery and that they aren't even allowed to let you walk you off with the old phone as it is quite dangerous and a big potential hazard. I called the Bellevue store to get them to give me a brand new phone in a box that is not a replacement phone (as they are refurbished and faulty and the claims that they are "vigorously tested" are false). I spoke to MARIA and I started crying on the phone because she was backing up Kevin's actions and not really seeing my side of the story. She got impatient and told me she would hang up if I kept repeating myself. I was only repeating myself because she was picking up bits and pieces of the story to use against me. She then proceeded to tell me that the tabs were already broken and that Apple did not break them. I had my phone screen replaced a few months prior and after the "vigorous hardware" testing they do during a screen replacement, they failed to notice any issue with the tabs. In the end, they have screwed me over. They took my brand new phone that I paid a lot of money for, that worked perfectly fine but just needed a simple battery replaced, promised me I would get it back with a new battery, broke the tabs making it hazardous and impossible to ever place a new battery in, treated me like subhuman scum, and forced me to choose a replacement phone that is known to have issues and has old used parts thus giving me more headaches in the future at Apple stores. Incredibly awful experience. ***UPDATE*** It is now August 24th. Just a few weeks having the replacement phone. The volume button that increases volume on the device has little to no feedback whatsoever and has stopped working. The speaker no longer works. The touch screen has also been unresponsive at times. This is why I DID NOT want a replacement phone. I knew this would happen. Please avoid their "rigorously factory tested" replacement phones at all costs. Will be contacting Apple Care. read more

I purchased an iPhone 11 Pro Max at this location on 10/25 and was told by the specialist I could bring back my existing phone for cash once I backup my data and clear the personal content. I returned to the store on 11/15 believing I would be paid cash in exchange for trading in my now old phone. THIS WAS FALSE INFORMATION. According to the specialist I dealt with in 11/15, the phone must be traded in at the time of purchasing a new phone or 14 days after in order for Cash or Credit towards the purchase of a phone. Since I returned to the store later than 14 days from the time I purchased my new phone, I could only be given a Apple Store gift card in exchange for trading in my old phone. In addition, the gift card was worth $80 whereas the Apple Website shows a trade in value of $120. I am not happy about receiving a gift card and even more frustrated about the misinformation and unwillingness of the store to make an exception considering the circumstances.... I will be passing my experience on to the Corporate Customer Service Team and make my family, friends and Co-Workers aware of this experience. read more

I was really happy with experience at the Apple store in Bellevue, they were very helpful in ansewering all og my questions and just great customer service!! read more

I have the worst services at Genius Bar, usually go to alderwood mall, but I decide the Bellevue because is more close to me, have 2 iPhones both with issues, none of thoses iPhones got fix it, only he delete all on my phone and recommended need synd card that's it, second might need a syn card as well. Really this guy name Nolan he really need to know how to treat people and to know what is his doing , maybe he doesn't know what's his doing. But definitely not going back to Bellevue store. Don't recommend to anyone but if you go try to get a real expert .. read more

Their Yelp review is well-earned but should be lower. Today my daughter called and asked if she could get in to get her computer looked at, and they told her to come on in. She gets there and some dude (I'm being nice) told her they could get her in in "45 hours". What jerks! They lied when I called in and they told me they could fix my IPod screen, only to tell me when I got to the store that they "don't do those types of repairs" but they could sell me a new one. They are the worst and one of the reasons why I stopped buying Apple products. The repair cost, and the cost for chargers and other parts that break just by looking at them were enough to make me not buy Apple for the past 2 years. read more

Bad experience at this apple store-took my Apple Watch in for repair and was told one thing then the quote came back basically the cost of a new Apple Watch despite being under Apple Care. The technician misinformed me and the store manager Nick very rude and not customer focused at all-so disappointing. read more

I was having trouble charging my iPhone so I went in here hoping to figure out what was going on. I have to say I was super-impressed by my experience. The person I spoke to was warm and friendly. Within seconds he figured out that there was lint in the port. In minutes he had it taken care of and I was on my way. It didn't take much but it's the kind of experience that will ensure that I upgrade to another iPhone next up! read more

Very disappointed in the customer service, had scheduled an appt to have an Ipad reset and now really wished I didn't come to this store. The apple store employee told me that they were not taking appointment even though I had one. Even after showing the appt confirmation she said they were not taking appointments. She did eventually helped but was not friendly and was condescending. There were several other apple employees standing around, maybe I ended up with the wrong one, and should have asked for someone else but looking at the other one star reviews its seems like a common experience at this store. read more

Don't go to this store without an Apple care warranty. If you have an Apple Care Warranty these idiots will treat you nicely and fix your problem. If you have a standard 12 month warranty, good luck getting something from these people. I had the most horrible experience at this store. The tech girl the fave me was really rude and obnoxious. My IPhone 7 + was giving me a lot of problem, I wasn't receiving incoming calls and people couldn't hear me when I was talking to them. I spent some time with Apple Care on the phone. They had exhausted their troubleshooting steps and told me to go to Bellevue Sq to get replacement. This chick says to me that there's no case notes from the tech and that she'll have to run diagnostics on the phone, off course the phone passes the diagnostics. Grungy chick with nose piercing and tattoos on her right arm tells me that she can't swap out the phone. I tell grungy girl that Apple care told me to come here. She told me that she was not going to issue a replacement. Her whole attitude, holier than though. In most opinion Apple Store doesn't care about you unless you have Apple Care plan. I will not be buying an IPhone again. read more

Great service by cool, knowledgeable, and patient staff. Be sure to check their busiest times before going. (Mornings are best.) Its also a huge help to buy your phone/iPad/watch ahead of time and just arranging to pick it up. Can also get appointments so don't have to wait. Great store! read more

made an appointment to buy a phone, less than 12 hours from that they cancel my appointment saying the store will be close. seriously they didn't know store will be close and you schedule me an appointment. so disappointed. read more

I had a horrible experience at the Bellevue Square Mall store. The managers there on the particular day of my visit lack customer service skills. They required that I pay $150 for a tiny scratch on a loaner phone that was USED. We were not responsible for the scratch. They kept the phone we took in for repair because I could not pay $150 for a tiny little mark that was not a result of our use. The manager said there was nothing they could do and nothing will change no matter my efforts hence, I must pay or I cannot pick up the repaired phone. I chose the latter and not pay for something that I was not responsible for doing out of principle. The managers (or so called leaders) at this store left me feeling helpless and powerless. I love Apple products. Sadly, not all staff represent the company in the manner that it deserves and they get away with it. My learnings to share: NEVER TAKE A LOANER PHONE. DO NOT SIGN FOR A LOANER PHONE. IT IS NOT WORTH IT. ALWAYS READ THE FINE PRINT NO MATTER HOW LONG IT TAKES YOU. There are some great employees at this store, unfortunately, the great ones have no power and the ones with power ABUSE it and oddly, I got the impression that was enjoyable for them. read more

Tried calling the store today at 9 am when they are suppose to be open and received the voicemail saying the store was closed. Keep calling and the voicemail was the same until 9:45. That was the start. I sent my assistant down to buy a Mac Air for my business and she came across "Heather" the store manager who was very unprofessional and rude to me and my assistant. I talked to Heather on the phone and I must say that if she is an example of Apple, They could have not found a worst hire. Good luck dealing with the Bellevue store. It use to be so easy and I have bought over 6 Macs there plus countless I Pods, I Pads, etc. Dan read more

Always energetic, helpful, and inspiring. I like the vibe from apple stores and this is no exception. Its pretty crowded most of the time, so it would be nice if they expaded. They need a little more floorspace. Had to take my iMac for service. They took it in and it was fixed in 2 days. I like how the transactions are processed paperless using an iphone/cardswiper/sign with your finger. read more

I was amazed at how big this store was... went in to check out my 5th gen ipod to see if it needed a new battery turns out the hard drive died thats okay I have another one but the girl who helped us was fast, informative, and very nice I will be shopping there again. read more

Great customer service. Charles is a stellar representative and really goes out of his way to help. Thanks for the great experience! We'll be back soon. read more

I see some bad reviews posted but I could not be happier with my experience. They were ready for me when I walked into my appointment, noticed that the repair I needed was covered under a recall so it cost nothing, also handled two other issues and the work was done an hour earlier than promised. It was great. Ron read more

Came in today because my iPhone 7+ was having problems with the speaker, and kept crashing + locking me out of my phone whenever I'd do something (at least 6x a day). The girl who I checked in with was so nice, and she also ended up helping me after this one employee was being extremely rude to me. He ran a diagnosis on my phone, and of course, "nothing" was wrong with it... I described to him exactly what was different with my phone, and he disagreed by saying everything sounds normal and it's the third parties apps fault that everything crashes..in short, all of the apps will cause crashes in his opinion. He then argued with me saying that he works with iPhones everyday, and knows when something's wrong. Okay, doofus. Do you think I don't know my own damn phone that I paid almost $1,000 for a few months ago to have this happen?! He continued to give me attitude because apparently he's working at the genius bar means that he knows everything, but he was not educated whatsoever. He talked down to me as if he was better than me, and had a very disgusting like teenager attitude. Doofus got fed up with me when I gave him a taste of his own medicine, and transferred me over to the lady who checked me into the Genius Bar. I explain to her the situation again, she goes to test my iPhone with another one on display to hear the sound difference. Yes, my sound was a bit more muffled. She explained that since it was not a hardware issue, they could not replace it; rather, they'd send it off to apple for repair and that would take about a week or so. I lost my mind, I could not go on with my phone like this so I just asked her to ring me up a new 128GB 7+. She was in total shock, then said she'll go see what she can do. She came back out with a new phone to replace mine saying she didn't want me spending a huge amount of money on something I had just bought.. very understanding of her, only reason why I'm giving two stars. read more

This Apple store is awful. It is hard to believe that with thirty employees working here that nothing gets done. I had a scheduled appointment and I still weighted nearly 40 min to drop my phone off to get a new battery. 40 min wait to drop something off. Are you kidding me? I returned two hours later and checked in at the front. I was told that my phone was done and someone would be right with me. That was 30 min ago. I still sit here waiting knowing that my phone is fixed but no one is helping me. This store is completely unorganized and chaotic. I would recommend going somewhere else or buying online. Next phone will be an android. read more

I'm sure what you experience here is how you come across when entering the store or how you treat the employees. I've never had a bad experience and my visits are pretty seamless. Every employee has been around when I need them, and given me some space to peruse as well. When I needed my iPad serviced, it was simple, walk in, get seen, get the help and I was out, happy and feeling like everything I needed was taken care of. Everyone who I've encountered at this location has been great! I'm a new Apple customer, but this location makes me feel great with switching over because I always feel like they took care of me after I left! read more

Apple store in Bellevue Square is the worst store I have ever experienced , the manager and the rep not only did not provide the service to solve the problem that I have ,but very rude to me. please read the one star reviews before you go to the store, this store should be shut down!! read more

Apple, stop hiring Millennials who can't give you eye contact when acting like they could care less if you buy anything. Was here on Sunday, asked about the new Home pod. Walked out feeling pretty negative about Apple due to poor hiring/training practices. read more

Terrible company. They sold me a Phone and then six months later updated the software on it so that the battery runs out in about an hour. Then they told me they would replace the battery which immediately still ran out in about an hour of use. So I asked to go back to the old operating system which they would not and read more

I was a loyal Apple customer until my recent purchase. I went to the store purchase a new iPhone and backed my old one up to iCloud the night before. I couldn't use my Macbook as my USB ports don't work. So I backed it up to the cloud again while I was in the store choosing a new phone. The Apple employee was helping me and several other people while my new and old phones were syncing. I told him several times that the photos stopped uploading at a certain point, and that 9,500 photos were missing. He said due to the amount of photos it just takes time. I told him of the importance of my photos. He guaranteed that if I signed onto iCloud, every single one of my photos would be there. After an hour, I told him it didn't make sense that my photos were uploading incrementally and suddenly froze at a certain number for a long period of time, but he said it was absolutely safe for me to leave the store and delete everything off of my old phone. He proceeded to wipe my old phone. Later, I signed onto iCloud and saw that 9,500 of my photos were missing. I called the store, asked them to hold my old phone, they said no. I spent the entire next day on the phone with Apple support. I was informed that my phone was not done syncing to the cloud, the employee should have checked the status of that but didn't, and there was absolutely no way to get the photos back. These photos included legal and health related documents, over 1.5 years worth of content for my blog, but most importantly, my last years with my mother who passed away several months ago. My last Christmases, birthdays, holidays, and my final moments with her - gone forever. Devastating does not even begin to cover it. I called the store many times over the next few days asking for assistance in tracking down my old phone and I was consistently refused help. I went back into the store in tears to speak to the manager who did nothing but offer me a hug. She said the employees are supposed to check to see if the photos are still syncing to the cloud and that I should have been offered to take my old phone home for 2 weeks to make sure everything was transferred properly. The employee did neither of these. I completely lost all faith and trust in Apple after this experience. Worst customer service and an absolute nightmare to work with. I will never shop here again. read more

I was not happy with their service, so I gave them only 1 star for overall service. All I needed was a battery replacement for my iPhone 6s Plus. I called in and made a request. I received an email stating: Your preferred Apple Store will contact you to schedule your battery replacement in approximately two to five weeks. Then a day later I get an email stating: Thanks for visiting the Genius Bar at Apple Bellevue Square. Your service part is here, and we're ready to begin your repair. So I come in and I am waiting for 20 minutes and I see 2 people who came in before me get helped. The person that escorted me to the table came to me apologizing for the wait and reassured me someone would be coming. That employee was very nice, however, when I was seen, they told me I had to leave my phone and the wait time was 1 1/2 hours long. I was upset because all I wanted was a battery replacement. The employee had stated he cannot sell me the battery because what I am paying for is the service. The battery cost $29.00 and this is what it states online. I proceeded to ask for a manager as I could not understand why I had to wait this long and why I was not told this in the email. The manager stated that she was sorry this was not communicated to me, however it is written online. NOWHERE DOES IT STATE I HAVE TO LEAVE MY PHONE AND WAIT AT LEAST ONE HOUR AND HALF! If I was told this, I would have made sure I had time to do this. In all the manager did nothing for me nor give me a discount or try to put a rush on my battery replacement. The manager was not helpful at all. I was not upset with the employees, just very disappointed in how this was communicated to me and my expectation of this simple battery replacement. If you look on youtube, it takes only 4 minuets to replace it. I am also disappointed in that the manager did not take my request seriously or at least assure me that they would fix this going forward. I do not want another consumer going to the Apple store thinking it would only take 15 min or so to change their battery. read more

Extremely rude workers! What a sad excuse of customer service, I'm sure they forget we the customers are the reason why they have a job! I walked in the Bellevue location with my 2 month old leather case that was completely peeled on me, I was looking for a replacement, and the guy at the door immediately said nope not happening, I then asked to speak to the store manager, no appropriate greeting and was very rude. She said she would replace it as a courtesy! Haha what courtesy? The item has a one year warranty!! What a terrible experience she's a sad of an excuse for a Manager should be FIRED!! read more

Incredibly disappointed with the service that I received at this Genius Bar. My iPhone has battery problems and I went to the Bellevue Square Apple Store to try and get it fixed. First off they didn't have any appointments for a full week from the day that I was there which is a problem when your phone can't hold a charge. When I finally went to my appointment a week later I waited 15+ minutes to be helped only to be told that they did not have any batteries in stock, even though my appointment had been made for a battery replacement. Why they wouldn't send a courtesy email to tell me that I should postpone my appointment before I drove 30+ minutes across the toll bridge to get to the store is beyond me. The only reason that I did not give a one star rating is because the person that helped me was apologetic about the situation and nice. Overall it was a frustrating experience and I am worried that next time I come in to get my battery replaced there will be a new issue (and they could not even tell me when the part would be in so I have no idea when I'll be able to get my battery replaced.) 'Til then catch me trying to revive my phone when it dies randomly multiple times a day. read more

The managers are the worst at this location. The manager literally does nothing and if you try to talk to her she freaks out. Literally knows nothing about the products (price, features, etc) ...how she became manager blows my mind ... avoid this place the University store is 10X better read more

45 minute wait WITH a genius bar appointment made online? Terrible. The fact they they were not telling people the wait was that long until you pressed them on it.. even more terrible. read more

Every time I go the store is full and it can be hard to find someone that's free to help you but the upside is they always seem to have new items in stock. read more

Went into the Bell SQ store to ask basic question about backing up data. Didn't have a "genius bar" appoint. Told I had to make one there or on-line. Come home to make the appointment. After jumping through hoops to view appointment, view past appointments, make new appointment there is no place to actually make an appointment. Come on now what's up? Hard to brag about Apple when you are getting as bad as the other guys down the street. Expectations NOT MET! read more

Amazing variety of Apple products available on display and for customers to test. The layout is pretty upfront for customers to seek the products they prefer. Excellent selection of Apple Watch's available for display and for customers to experiment with. Staff members assist you upon arrival to the sections of the store. They answer a good amount of Apple related questions. If you are interested in Apple products then this is your store! read more

First off, I've had many positive experiences here, but there are times where I shake my head at employees. Recently, I bought a new MacBook Pro 13" laptop for and I walked in, and the people that wait at the front greeted me kindly, and got me someone to help me out with purchasing a very expensive computer. The store wasn't too busy, and it took someone more than 15 minutes to come help me, AFTER I had gone back to check in on that "someone" that supposed to help me. After they had came, the transaction was seamless. But one piece of advice. Walk in there, dressed to buy something. I've gone in with a suit before and I get helped very quick, another time in a Seahawks jersey and shorts and it took me more than 15 minutes to get helped AFTER I had told them I was a serious buyer. Other than that, I've had incredible customer service! Which is why I chose to buy a $1700 laptop from apple and didn't walk downstairs to the Microsoft store and buy a laptop from them. Excellent service, excellent products, just a little bit judgmental, but hey- it's Bellevue. read more

I read the negatives reviews before going in yesterday and was concerned I would have a negative experience trying to get my iPad problem solved. BUT my experience was polar opposite. Both the woman and man that helped me and solved my problem - on the spot mind you and I did not have an appointment, were empathetic, competent and friendly. Additionally they did not make me feel embarrassed at my misfortune of forgetting my new passcode! I left within a half hour, problem solved and very satisfied! Way-to-go Bellevue Square Apple store! read more

I'm going to keep this short because this place isn't worth your or my time. Set up an appointment to get a new iPhone 6s battery. Instead of telling me that they don't have them in before I get there a week in advance, they wait until I get there and tell me they don't have them. So let's take a look at their customer service.....they tell me they will call me when 1 comes in and it will be reserved for me. What really happened? It has been 2 months and still no phone call to get me a new battery and my iPhone still dies every few hours read more