Made 2:30 appointment. Waited 1 hour 45 minutes for an "IPad Tech" to tell me in 2 minutes that Apple cannot repair the broken home button and my only option was to pay $249 to swap it for a new same model. Seems simple enough. Not sure why none of the thousands of red shirted employees couldn't have told me that as soon as I walked in. The guy that FINALLY came to assist me was smug and not at all apologetic about my wait time. I only give one star because MOST of the employees are really nice. read more

I brought my phone to the Union Square Apple Store for a battery upgrade. I told them that I wanted to stay on iOS10 and was not interested in updating. I confirmed that a battery replacement would NOT necessitate an iOS update. I emphasized that I wanted to keep my phone on iOS10 for a number of reasons. I picked my phone up this morning and sure enough, they updated it to iOS11. I spoke with the repair person and he told me that it must have happened automatically, and that they have no control over this. I should have installed the battery myself like I've done every other time. It's much more time consuming, but clearly the employees at this location do not listen. read more

Apple store's representatives are the best at 300 post street SF ! Special Thanks for Mr. Ahmand Lead Genius and Josh Gemius! I was welcomed by Mr. Ahmand Lead Genius who found the right person(Josh Genius)- helped me resolved my iPhone 10xs problems! Josh so patiently fixed my phone's problems! I am grateful appreciated their help! For those who want to buy apple products, dont go anywhere but apple store! Because apple store guarantee it! I had painful experience to buy the iphone at mobile store! Their employees tried not to help my phone's problem! only interested in sale their products but not trying to help you for issues! Apple stores are the best! Thank You so much for your help! Great people are at apple stores! read more

Very cool -- first 2-story apple store I've been to. And... first apple store that had a training theatre inside. It was very smart/cool of apple to offer this. Free education on various topics. The section that I sat in on was on iTunes. Just when you think you "know it all", you learn something new. Thanks! And the session right after that was iPhoto. Again very cool to offer this apple. Accessories are upstairs on the 2nd floor, where the training is also held. Products - iPads, computers, and phones are all on the main floor. read more

Apple Union Square - iTunes training... Cool! And free. - Computers Near Me - San Francisco, California

As of October 2020: Make sure that you schedule your appointment in advance! They won't let you in without one. Even for in-store shopping. I had to fix my phone screen and the nearest available time was in 4 days. When I came, I also brought my broken beats and the store assistant told me to schedule a separate appointment for it, as our time was limited. Good thing I got my repaired phone back in an hour. read more

Really cool looking Apple store with plenty of spot to chill and relax outside the store. Sometimes hang out with friends at the tables and grab some drinks. In terms of shopping in the store, sometimes it takes forever to get someone to serve you, which is like what the heck, because you see people walking around or just chilling and not doing anything. read more

I'm a bit behind on my yelping! Mr took me to this Apple location to get me my new iphone for my graduation present on June 30 launch. Got there at 5:15 PM. I thought we would not get it, we were no 401 & 402 but 15 mins before 6 PM the line was moving fast. By 6:30 PM both Mr & I got our iphone and by 7:30 PM we were home. Yipee! this apple location did a great job. Everything works like clockwork. They are very friendly, even handing out smart water bottle. It's been 3 weeks & I must say I'm hook in Apple products & I love my iphone! I like that iphone have google map coz I'm bad at direction. since I'm still working on my thesis, I get email updates on my school acct, gmail & yahoo. I stopped though in adding my work email or else I will turn into an iphone addict. I also like it coz it has ipod & movie download. what can I say I love it! read more

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Two story Apple Store in Union Square. Both levels have open air concept. One big glass door that slides to the side when they are open. Really cool! Staff is friendly, wait for the Genius Bat on the second floor was long. read more

Apple Union Square - Open wall of windows in front of the Apple Store. - Computers Near Me - San Francisco, California

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Do not go here to have your phone serviced. My simple screen replacement ended up damaging my volume control. Service staff is weakly skilled and poorly communicative. Expect delays. read more

This is the rudest Apple store I ever comes into contact with. Other Apple store locations around California or around the globe IE San Diego, Los Angeles, New York City, Hong Kong, London, Taipei, etc. None can match to the cold shoulder I felt as I went in to charged my Apple phone with questions about the battery life of Apple 8 plus. I never expected such frigidness and frostiness from an Apple store staff until I came in today. Hell! At the "Genius bar" here, they hides all the chargers away from the Apple Customers of past, present, and future. The Genius has to go find chargers for the new customers to set up their IPad, IPhone, IPod, etc. which, I have never experienced it when I was at their other locations. This Apple location doesn't closed till 9 pm, the Genius goes around and closed off the charged station, apparently afraid anyone to go there to charged their apple products. You know, I am glad I am just visiting this locations on vacations. Who would want to buy anything from this location where the customer service is at the pits. read more

Apple used to be so much better. I've been a loyal customer for 35 years. I expect more out of the products, service and support, especially at their global flagship store. After Jobs, their products aren't as cutting edge, don't perform as well and when they inevitably break, and you have to fight with customer service to get a replacement or a fix. They try to "explain" why you are wrong or "how their processes work", create excuses for why they didn't take care of issues, and try to up sell you on new products instead of listening, being proactive, and solving problems. I gave 2 stars instead of 1 because they did eventually solve the issue but I had to walk out on a useless floor clerk and then do battle with a supervisor. And that same thing happened twice in 15 months. That's not an accident. That's systemic. Fix it. I expect my expensive Apple products to be cutting edge and high quality and if they break, to be fixed no questions asked immediately. Increasingly products are not innovative, break easily, and they try to charge you to fix or upgrade to a new product. I expect more. read more

Horrible service here and staff doesn't know the products they are selling! I was in SF for a long weekend trip and decided to buy a replacement band for my Watch. Although-like other Apple stores- at least several, if not dozen, staff were standing around busy talking among themselves. When I finally got someone's attention to get an assistant. He was standing by the watch bands and I asked him to find out a correct size to buy for my watch. After a quick glance at my Apple watch the staff answered as I was holding a case of replacement band "It's one size. Doesn't matter what u buy.' He didn't even look at the case. No one in that Apple store seemed to interested to assist their customers Bought a black color band and return to hotel to find the replacement band is a wrong size. Now I will have to return it to an Apple store near my home. What a waste of my time. Never again will shop at this store. read more

I was racially profiled AFTER making a purchase. Security RAN up to me as I was leaving and asked me "did you pay for that" and when I said hey pressured // harassed me into showing him a receipt. The Employee who sold me the item to me had to come and vouch for me. A case of shopping while black. After reading reviews I understand that this is a common occurrence at this location. I must mention that the location is outdated and hasn't been renovated since they opened 5 years ago.. even have large cracks in the floor yet they are behaving like they work at Buckingham palace read more

Update: My iphone came back from repair! Apparently Apple could not repair the malfunctioning top button so they replaced the phone with a brand new unit! I could not be more thrilled about this because my previous device had an old battery that struggled to hold a charge for long periods of time. read more

This apple location looks fancy but I will not do any purchase in the store unless I want to pick up(simply because this is the closest one by my place)they have A lot of employees, some of them just stand there and talk to their peers in stead of talking to a customer. In this location you won't be getting any kind of greetings at all. Even the custodian lady will say hi to me but not the Apple store employee. Every time I walk in here i have to find someone who looks nice enough to even talk to me. The last purchase I made in here was the iPhone X. I don't know why the employees will go up to someone who wears a suit instead of talking to me. Perhaps I don't look rich enough to even buy an AirPod.(I wear t shirt and jeans all the time). still bought the phone, but it wasn't a good experience at all. In contrast, I bought my mbp in chestnut street location. Ppl over there are awesome. They say hi to u and they help whoever come to the store. read more

So bad I'd rather switch to android than deal with these people. No one wants to help. They're all too busy playing on their phones and high fiving each other. read more

The staff racially profiles people of color REGULARLY. My husband went inside to pick up a Uber eats order, he was was wearing a mask that covered his head, mouth and nose. He's a very tall, African American man. When he entered This store an Apple employee asked him to REMOVE THE FACE COVERING he was wearing and pick a mask from a container that other customers had been digging in and touching. There was no signage anywhere that stated customers have to wear a certain kind of mask. The apple employee never explained why my husband In particular needed to change his mask. When my husband voiced his concerns about touching the masks he was offered, the employee shrug his shoulders like he didn't care. He was wearing a face covering when he entered and he was profiled based on his race. A tall black man comes into APPLE with his face fully covered and Everyone is scared for their lives all of a sudden. Even worse that Apple is letting customers help themselves to masks, which means a lot of people put their hands all over those masks...the employee was Hispanic with his hair in pony tail. The irony is that my entire house hold is Apple, no one should be treated this way ever. read more

As long as I have a legitimate appointment or need an accessory, this please will be very welcoming.

I wasn't able to make a purchase due to discrimination from staff. Staff here seem to differentiate service quality and attention between males and females. When I arrived at the store, I hovered around the front entrance looking for a staff that was available, but most seemed busy and no one came. So I figured I'd wait my turn until someone becomes available. But after waiting some time, I notice two other men enter the store as well and see a staff go straight to them to ask what they're here for today. I've never felt so completely invisible and feeling utterly frustrated at the lack of attention and disorderly fashion they were handling the queue of customers coming in, I walked up to another staff that happened to be walking down the aisle to tell her about my situation and that no one has come by to me while I've been standing waiting for some time. She just kept repeating herself like a robot that I need to wait in a queue, but even after telling her that not one, but TWO other men just got helped before me, she didn't seem to care at all. She insisted that I wait more which was the most frustrating thing to hear after having waited and being ignored and then becoming put secondary to two others that came in the store AFTER me. I called up the store manger Zach afterwards to tell him about my frustrating experience and his response to me was that their perspective is that they are too busy that day and that customers with appointments are prioritized. I emphasized to him again that two consecutive men just got attended to by staff asking what they were here for today before they got to me, who had been waiting long before, and that there's no way the staff can tell who has an appointment or not just from seeing people walking in the door. No one had even asked me what I was here for today. The conversation with the manager soon became a stupid pointless conversation that made it obvious to me that he doesn't care about the way I was treated. Discrimination doesn't have to show up in large dramatic gestures to be labeled as such. Discrimination happens with the accumulation of small discriminating acts like these that are simply brushed off and not taken responsibility for. read more

The Apple Store Union Square is almost more impressive as a building than any of the technology housed inside. This is not your average suburban mall Apple shop. Here you'll find a sleek modern two-story wonderland with massive front doors that, once open, basically create an open-air concept that hypnotically invites in passerby's. I visited in sort of a desperate situation. In an attempt to wait out the next big IPhone release, I've been trying to keep my IPhone 6 functioning. On this particular day I could not get a charge no matter what I tried and, with battery fading, was panicking about how I'd get out of SF without the ability to hail an Uber/Lyft or buy a train ticket home, much less text anyone with proof of life. Fortunately, the first tech who greeted me solved my problem in no time. Using a little tool on his keychain he removed an accumulation of pocket lint from the port. Voila! Problem solved. He recommended I see a tech upstairs for a more thorough cleaning. But after waiting in line just to be seen, the tech walked away to tackle another issue right when I was to put my name in. I waited another five minutes then left, which is the reason for my four-star review. In conclusion, come for the technology, stay for the architecture. This place easily gives me a vision of what the future of shopping might look like. read more

A great big store with tons of customers, staff and Apple products on display. Like most Apple stores the staff will explain everything and when you want to buy they will do everything right there and after payment the product is brought to you. It's a great retail concept and convenient. I like here every time I visit SF. read more

I came for help with my work laptop that was not booting correctly. I had tried to fix the issue in the morning during one hour with Apple over the phone support. It was Monday afternoon and they told me the earliest appointment was on Saturday. On Saturday. They also told me I could go to an other store with no appointment and 2:30h of wait time on the walk ins. Like I don't have work to do. They've decided to organize their staff so that you can buy things in minutes, but only get in person help in weeks. That's really really frustrating given the price of their products. It's not ok to say waiting is fine because lot of customers just like me are being helped. They just decided to not staff enough. If their sales was dependent on support they'd for sure do things differently. Online help was absolutely great and was finally able to remotely change the os version my laptop was trying to reinstall, which fixed my problem. read more

I just realized that I willingly throw my money at these people almost everyday. grr, iTunes! I love the fact that it's somewhat of a free internet cafe in the middle of the city... ya know, just without the warm beverages cool bouncy staircase (is that thing earthquake safe?) and helpful staff are pretty cool too... read more

Came here for a technical question and few specifics about upgrading phones and plans. The store was busy but I was helped promptly by both two employees. After explaining my needs, Diego the team member, went above and beyond for the next hour confirming all my needs were met. Phone was upgraded and he did so by properly reviewing what I mainly use the smartphone for and what model best suited my needs! We took advantage of the trade in credit from my old phone and it was an amazing value and deal at the end of the day. Overall amazing experience with apples customer service, despite what other stores may provide in terms of attentiveness the Union Store crew did an amazing job. Shout out to Diego, Chris and their boss on the floor [I believe his name was Matt] read more

Two terrible experiences here. I don't know why I keep buying apple products, which are no better quality than the competition The first time I was forced to make an appointment several days out only to wait more than an hour to get serviced on a phone that they had botched the repair on. The second time I made an appointment to buy a iPhone. I had to make it because I needed to do a trade on of the lemon that I tried repairing twice. Arriving on the appointment time, I had to join a long line and wait another hour. Next phone is not apple. read more

Honestly one of the worst experiences I ever had. I came in to exchange an iPhone 13 Pro for an iPhone 13 Pro Max after I realized that I would really like the larger screen. I had already backed up everything on iCloud, so the process should have taken only about 15 minutes or so. However, the representative wiped out my phone before getting the e-SIM out of it. So now I needed to get a new SIM activated. Ok, no problem. They give me a new SIM and tell me to walk a few blocks down to the T-Mobile store to get it activated. I walk there and it was closed... So I run back, and now they are trying to contact T-Mobile through the phone to activate the SIM. We wait on the phone for 20min and the T-Mobile rep drops its call with the Apple rep. They try again to call T-Mobile and finally get a rep after 30 min, and then they learn that for verification purposes, they need to send a code to my phone number... Well problem is that my phone was already wiped. About 5 different Apple reps tried to help out, but ultimately they couldn't do anything. So now I have to make another trip the next day to T-Mobile with the new phone and SIM to get it activated. For the 2 hours worth of trouble (not including the visit I'll have to make to T-Mobile later), they offered a free case of my choosing. This review would've been a 1-star, but I'll give them another star because of how hard they tried to rectify the problem after the first rep deleted my e-SIM. The bright side is that they did give me a nice expensive new case, but that definitely did not make up for the trouble caused by the mistake. Lesson: Make sure that before they wipe your phone that they transfer your e-SIM if you're using one!!! read more

Have you ever wandered into an Apple Store and got a Star Trek feeling? WIth all the screens set into the wall and the staff all identifiable from their T-shirt colour. I think it is the ones in the light blue shirts that get picked off by the aliens when they beam onto other planets. The cult of Apple is strong here with two levels of muted tones and brushed aluminium all designed to have you handing over wads of hard earned cash in exchange for very expensive electronics. I like the concept of the Apple Store but the execution is sometimes style over substance, a bit like their products. My most recent encounter was with their Geniuses to diagnose a dodgy MacBook and replace a power supply that my dog had mistaken for a chew toy. The MacBook was pronounced dead and they proffered up the name of an independant repair specialist as they had deemed an Apple repair uneconomical. I was impressed by this because they could have quite easily tried to sell me a new MacBook. I knew I was chancing my arm a little with the faulty power supply as it had little doggy teeth marks in it but they didn't question the condition and gave me a brand new one. They also offer me a corporate discount which I always find funny as I work for one of their arch-competitors so pulling out my work ID and getting a 12% discount on Applecare always brings confused looks from the staff. read more

I have been dreaming of the day I got a MacBook from the Apple Store for many years. I finally pulled the trigger after miraculously pulling off some financial wizardry and got one from the refurb store and had it sent to this store and thought this is the day. They just handed it to me. When I asked for a bag they said they were out. I explained to the associate that I was not walking down the street with a $2000 computer just like that. Another associate was consulted to see if I could leave it there while I went to get a bag but that was not possible unless I returned it. A manager was consulted, as I spoke to the new associate for some empathy which was not forthcoming. Had another unpleasant conversation with another associate who explained that the weather delayed their shipment of bags. If someone had grabbed a bag from CVS I would have taken that. Finally the original associate handed me the special Hermès bag and told me that even though they weren't supposed to give me this one that they would do it. Unbelievable. There goes my dream. read more

A snapshot of all that is this gem known as San Francisco -international, intelligent, hip, liberal Poster child for click and mortar new age business There's something to be said about able to touch, feel and try out something/one that you are about to bring home, guilt free read more

Apple Union Square - waxing poetic taking pic w/in iStore w/ iPhone - Computers Near Me - San Francisco, California

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Tonight had to be worst experience in an Apple store . I placed order online during Cyber Monday and order was not ready. This is not the Apple Store I have always known. read more

This store is super pretty! I put 4 stars because it is incredibly crowded but not really the stores fault for being so popular. My favorite part though is right behind it there is a sitting area with some cool picture spots! Check it out! read more

Apple Union Square - Computers Near Me - San Francisco, California

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4 hours waiting line is not the customer service I expected when I purchased from apple... Edit: Eventhough I didn't like their warranty understanding, they agreed to cover the cost so I am giving them 4 stars for the bumpy ride read more

Recently, I was given an Apple gift card that I uploaded to my Apple App Store account. On Dec 23 I tried to buy a $50 case with my $200 Apple balance at this store. The employee who helped me told me that he thinks it is not possible to use my account credit at store. I was very surprised and since the employee was not sure I asked to talk to the manager. An employee, called Spencer, emerged shortly starting with "how can I help" in an obvious passive aggressive tone. Instead of explaining the policy, showing some compassion for a customer who has $200 in his App Store account and cannot use, maybe explaining that is out of Spencer's control and diffusing the situation like any good manager would do, he told me to leave the store if I don't like the policy. My wife was very upset, comparing this policy with any other company policy she knows. Then when I told my wife this is a BS policy Spencer asked me to leave the store. I asked for his information and let me take a picture of his badge, which for his privacy I will not post online. For this being a really customer unfriendly policy from Apple, and for a store manager trying to show off their authority to throw customers out of their store instead of trying to make customers happy, and for partially ruining our Christmas Eve eve outing to the city, coal for Apple Retail this Christmas. read more

Beautiful flagship store, with piss poor and insultingly bad service. After 3 visits to fix my phone, with AppleCare+, I'm told they can't fix it. They want to give me a refurbished phone, but since I'm due for an upgrade, I'm free to get the 8 or the X. So I go downstairs and ask 3 different people for help, and they all say No, for various reasons. So I stand there with a phone in my hand, for at least 20 minutes. Crickets. After 3 trips to this store, spending at least 4 hours there, I still have my broken phone and I'm no closer to getting it fixed or getting a new one. The majority of the people on the floor downstairs are lazy. They are more interested in chatting up girls/guys, then making a sale. They were busy taking about schedules and who was working where, and who had their shirt on wrong, and some wire wasn't hooked up, about they were out of screen protectors, etc, etc, etc. It was excuse after excuse not to help people. At the end, several of us were angry that left. We had waited a LONG TIME and no one was helping any of us. At the same time, there were clearly at least a half dozen people just standing around chatting. I'm an Apple fan, and this easily rates as my worst experience with Apple, ever. Steve would be rolling in his grave. Starting from the manager on down, they all need to be fired. read more

Unorganized and leaving customers waiting. I've been texting with Apple and they told me to bring in all my devices together in one appointment. I've now been told, in-person, that I needed to make separate appointments. Lack of accountability on their end, after I showed the text message exchange, I was told "oh, it's fine." It's not really...now that I have to wait longer because of the lack of cross over communication. also, why have humans here when they aren't ready for customer service. That's why I'm giving the one star: no communication between store and company at-large and lack of customer service. read more

Apple store with glass stairs, like 57th street in NYC. I bought my MacBook Air 11" here, a week ago. What more could I say. The service was great. read more

As Apple stores go, this was one. Fairly crowded, beautiful staircase, nice lecture area upstairs with theater seating. Nice that it's right next to convenient public transportation. I didn't really intend on buying anything or getting help from a genius, and that's exactly what I bought and got, so I guess it was a perfect experience. read more

Another solid experience at Apple. I was here to get my iPhone repaired and had an appt at 3.50. After I checked in, they told me to sit on a stool with a bunch of people who I guess were waiting for the Genius bar as well. After a couple of minutes, I realized how ridiculous this was, lot of grown folks in an adult timeout who could not leave that area for fear of losing their spot in line. Would have been nice to be able to walk around a bit especially if there is a wait for ~20 mts. I was there since my iPhone speaker was not working and they set me up with a new iPhone since they could not fix it. Can't complain there. Apple service is awesome. The employees were great and friendly. Shout out to Conrad, super cool dude. I wonder about the Apple store design. They look great but appear to have functional issues. The store Palo Alto looks amazing with the high glass roof but was super hot inside.. This location has a big skylight and glass stairs which was cool. However the glass stairs cause a depth perception issue and folks need to be extra careful going up or down. read more

Bad employees who don't know how to do their jobs. Never deal with this or Apple again.

Wow. I will NEVER EVER go back here. after 4 days of back and forth with three people who seemed to feel more like making me out to feel like an idiot from the genius department then actually help me. I will commute to Palo Alto or any other apple before I will go to my local store. such disrespect and ridiculous lack of customer service or etiquette period, especially dealing with someone with a disability, NEVER. NEVER AGAIN. read more