With my E key falling off and other keys sticky on my MacBook Pro (same keyboard failures that are all over the news), I made a genius bar appointment today. Rep said it didn't qualify for the keyboard repair program but couldn't explain why, just tried to push me into paying $500 for a repair. read more

Shout out to Jason who got me a loaner phone after hours of dealing with an internal actual store emergency. Thank you for seeing me, dude. The store MAY be CLOSED the next few days, it will be at least for 8/1. Putting CLOSED in caps to help prevent people from showing up at the store being disappointed and obnoxious about it read more

After upgrading my phone, it refused to function properly. I called the tech line and when they couldn't help, they set the appointment for me at the Union Square store. They will only take your check in 5 mins before the set time, but I checked in at 10:55 and was being helped at 11. They were able to diagnose and correct my problem in about 10 minutes. It really saved my vacation to the Bay Area. I'm glad that they were only a 5 min walk from my hotel. Thanks for getting me back up and running so quickly. read more

What's most attractive about this particular Apple Store is the location! Directly across from beautiful Union Square and in the center of spectacular shops, eateries and overlooking a rear garden where patrons can work, eat, play or wait. Brandon offered great customer service but after making an appointment in advance to have my phone swapped, it was revealed that they didn't have it in stock. Would've been great to know this before wasting the taxi ride, time & appointment space. After spending an hour at Union Square I detoured to Chestnut. Brandon made the call to secure the last black on black iPhone 7 Plus just for me. I appreciated that. Being without a working camera on my phone has been excruciating to say the least. I totally thought this store would remedy my pain. Beautiful location nonetheless; even the restroom is stainless steel. ~Christy read more

We all know about expensive apple solutions but this they just pissed me off. Today came to the apple store with my iwatch. This smart piece of crap for just four hundred. The screen of the watch lost its glue - I wore for few hours omni-heat jacket from Columbia. That heat is enough to unglue iwatch. So apples rep solution was to send my watch god knows where and wait for 3 days probably for replacement watch and all this good stuff will cost for me ONLY $199. Are you serious???? I need just glue and someone who knows what to do. So guys there is a solution! If you have some apple watch glue problem. Next block on the Polk street there is a building 210. Just enter this building, go to the 11th floor and nice asian guy will fix it for $20 and 15 minutes. Thanks apple for nothing. read more

Apple Union Square - This is my apple watch. Looks like little tired... - Computers Near Me - San Francisco, California

On the plus side, the store is well designed with nice lighting and wood finishes. I made an appointment to shop for an iPad. My past experience at the Apple Store has been that sometimes it is busy and hard to get help. A sales person was there for me at the appointment time. But, as for being a helpful sales person, this was not the case. He was very good at reciting the features of the iPad, even if I was not interested. He was not so good at listening to my questions. And he was distracted by his Apple Watch. Maybe his sales strength is impressing tourists with how fabulous the products are? As an example of his not caring about the customer, the iPad on display had IOS15, which was not installed on the iPad I bought. I get that it was manufactured before the IOS15 release, but it would have saved me some time at home if he had told me to upgrade the software as the first step in setup. I've been to this store for other purchases and the Genius Bar and it is hit or miss on the level of help you get. I've now learned that it is a good idea to walk out if your sales person is good at show and tell, but not good at listening. read more

EEEKK, I wish I could rave about this location because some of my good friends work for apple and they are seriously maybe the nicest people in this world, but a good amount of workers at this location seriously have a chip on their shoulder and don't realize how cruel and rude they can be. First Strike, their genius bar wait time is long, but the way they talk to customers who want to make a reservation or wait is ghastly! I was okay being told that I would have to make a reservation, but they asked this elder couple to have their grand kids figure out their iphone and starting giggling at this couple. Like um, does Apple hire from an elementary school? You call it a genius bar, you mean a hole bar. I tried to give this Apple the benefit of the doubt because a few of their workers are so nice upon entry, but when I got connected to someone, the guy got so mad that I wasn't doing the apple next program. After he kept rambling, I told him I don't want the phone anymore and just ordered one myself. Even though I had no phone for a week because my iPhone 5 (apparently the most outdated phone claimed the apple worker that was helping me), I rather do something myself than being tormented. AGAIN, Apple is an amazing company, but this is more about the overall service and douchiness of this Apple. read more

I had the worst customer service experience ever at the Union Square Apple store today. I went in to see about getting my defected charging iPhone cable replaced (the plastic coating at one end was peeling off which is sadly quite common not only for iPhones but MacBooks as well). I spoke to one of the store managers (Liz). I explained to her how I've been a loyal customer over the years and that I had over 15 different iPhones to date (yes sadly over the years and over the different generations of iPhones). I told her that I really believe this cable is defective. I even pointed out to her how good quality looks like by pointing to the headsets on her associate. Liz pretty much told me that there is nothing she can do for me because it's considered "wear and tear" even though this is from an iPhone XS Max that I recently got. She offered no other options and pretty much shut me down. I asked her to pull up the limited warranty statement on the Apple site that speaks to this. She asked another store associate read out to me something that doesn't speak to this all. She couldn't find or point to any supporting statement to her claim and just tried to brush me off. Then she proceed to recommend me to buy another cable from another brand (yes she did) saying that if I didn't like the quality of Apple cable. Doesn't it sound ridiculous?!! Saying the Apple product is quality on one hand and refuse to stand behind the brand and then recommend me to use a better quality product from another company!! I explained to her that Apple is a multi billion dollar brand and I am trying to help provide feedback to corporate so they can improve their quality. I pointed to her black headsets (they all wear that in the store) saying that type of material is good even with "wear and tear" and that Apple consider using it. She responded "don't touch me". I was just simply pointing to her headsets. Another example of her not being empowered, sympathetic or listening to the customers. All her focus was on fighting with me and not taking my feedback or concerns. Then I asked for her name, she wouldn't give me her full name. I asked for a business card. She pretended to go grab one but never came back. Another manger named Kevin approached me (must have been sent by Liz) and started talking over me and saying a bunch of stuff like he was reading it from a book and then proceeded to tell me that he would kick me out the store and get security if I didn't stop recording what he was saying (I told him that I was broadcasting our conversation). He then kept talking loudly over me and kept calling me being disrespectful yet he kept threatening to kick me out and didn't give me a chance to talk. So two Apple "managers" argued over an bad quality cable with a very loyal customer making a scene. Every other customers was listening and hearing this. Not good Apple. Not good Apple. Really need to learn to listen to your customers, re-evaluate your cable quality (this is not a unique issue), train and empower your associates, and stop making bad quality yet expensive products that you cannot stand behind! Still cannot believe that Apple argues with a loyal and good client over a stupid cable. The worse thing is both Mike and Liz were being racist to me since I observed after they were rude to me that they were nice to clients that are white and tall and didn't interrupt or talk down on them. I can back this up with facts! Apple needs to take action ASAP or it will loose all good clients and market shares! I thought about this whole situation a lot and I completely understand that retail jobs are not easy having to deal with all sort of people. But, I believe the root cause of all this is a true reflection on the senior management and leadership at Apple, particularly at the store level. Perhaps the store senior leaders are putting to much stress and pressure on the associates/managers that cause them to act certain ways. Someone at the corporate level should really look into this. One suggestion is to have a 1-1 confidential chat with each associate/manager to get their open/honest feedback on both internal culture and external forces that affect their interactions with each other and with clients which in turn drive certain behaviors and reactions in their day to day activities. read more

See all

I needed repairs on employer's 2019 macbook keyboard and booked an appt. 2 days before @ 5pm. Showed up, checked in with the blue-shirt at the top of the stairs who directed me to sit down and wait. Lots of people around getting upsold on new devices/$$$ around me. An hour later I'm still waiting and out of time so I checked-in (again) with the (new) dude-at-the-top-of-the-glass-stairs to confirm I didn't screw up the time-slot and peaced out. I can fix this myself via ifixit.com but since it's work's laptop (they paid +400$ for applecare for) I tried to do the right thing. TL;DR: get your repairs done somewhere else or save the applecare money for a decent independent shop. read more

I came in with a Macbook Pro I purchased in November 2020. I purchased from an eBay storefront. The MBP registered to my iCloud account fine. 8 months later after a software update it wouldn't start. At that point I brought it into this store, who told me that the laptop is still registered to some other account on Find My Device and unless I can contact original buyer and show them original proof of purchase they cannot fix my notebook. I have a $2000 brick. After an hour standing around at the Apple Store, I'm annoyed at both the store and the policy. read more

Was on vacation and had a blast at the Union Square, Apple Store. Was expecting to not interact with any employees but was pleasantly surprised that I was continually getting acknowledged by them. They were very busy and I understand it's hard to get to everyone. Was very impressed that they had someone just working on the back wall near the Apple TV. I was happy the employee started up a conversation with me and provide me a live demo of some nearby products. This being a larger Apple Store they have some things that I don't have my local Apple Store so it was kind of nice to get hands-on a product. read more

Love this futuristic Apple Store! Friendly and supportive staff. I have always found an open ear whenever I struggled with my new MacBook. You won't find any check-outs here. If you would like to purchase something, just approach one of the staff members. read more

See all

This is a solid Apple Store, it looks very nice and mostly the employees are quite attentive. They also mostly have everything in stock that I desire to be. They also honor special discounts you may get through your employer like EPP. The only downside is that it can be super busy and crowded but that is not really anything the shop can do to much about as they usually have plenty of employees working the floor. read more

I kept getting a message on my MacBook Pro that my memory is full. Went in, after 1 hour and 30 minutes, the "genius" cleaned all my files, deleted everything he could. I went home, the MacBook Pro was fine for 2 days, then it totally died. No light, no sound, nothing. Went in again, 2nd "genius" brought the MacBook to the back stage, came back after 20 minutes and told me they can't do anything and they would charge me almost $400 to send it to the factory for evaluation and started selling me the refurbished ones and iPad and all. Saying my MacBook is really old! (Yeah, 2013!) Well, I yelped a guy near my house, he fixed the MacBook after 30 minutes and charged me $180. Happy? Yes. Pissed at Apple???? Oh yes!!! read more

Apple's popularity keeps people filling its stores, so your best bet is to go at off peak hours. Otherwise it's a zoo.

Went here on Monday at 10AM right when they opened and was immediately helped. Yay! ( Yesterday, I had gone to an Apple Store in Los Gatos that was so crowded and so noisy I left immediately.) At this store I purchased an Ipad Pro. And what I really appreciated was that they helped me set it up. Georg Lester also figured out a solution for me when I was not able to get into my Apple account. He is a genius! Union Square has always been excellent as far as customer service. I have bought several devices here over the years and recommend it over any other Apple stores (I have been to quite a few.) read more

Just terrible experience. Staff are rude, and condescending. When I picked up my item, the dude just handed it to me without even looking at me. Just reached out his hand and walked away without acknowledging me. Then I was waiting in front of the online order pickup table to purchase something. Not one associate acknowledged me. However, the white dude behind me got services quickly. Ridiculous. This store is full of assholes. read more

Help was friendly but in this day/age, no one should walk into an Apple store and be told "sorry we're out of stock". Especially, when it's something simple like a base model MacBook Air. You had me willing to pay $1000 plus stupid California tax, etc. and you don't have stock?!?!?! Shame on you Apple. read more

Business Expert Apple Union Square - very good at selling, very bad at actual customer service/support. I cannot wrap my head around why do they even exist or what they are?! THANK YOU FOR NOTHING read more

Sent me open box (supposed to be new). Refused to refund. Even worse, we're a business account with large spend. Business team is extremely poorly managed and practices are surprisingly bad for a tech company (they can't even update our address). read more

My reason for the visit was solely to look, but since I've been having some trouble with my phone I decided to ask if, they can troubleshoot my phone to check the problems and the guy I approached was very willing to help and took me to see if I can get squeezed in and it was awesome that Chris from the tech section mentioned that he can, and I am very thankful. read more

Apple Union Square - Awesome waiting area - Computers Near Me - San Francisco, California

Hoorible experience with their manager Zac. He's extremely rude and refused to change my broken iphone despite having apple care.

I came in to have my facial recognition fixed and the guy who helped me was great. Fixed my issue right away and suggested I stay here to update my IOS and also do an ICloud back up. He suggested I wait on the less busy side while my update finished, which would be anywhere between 35-50 minutes. 1 star for the approach his co-worker took while I was waiting which was to ask "are you waiting for your repair?" I'm quite certain what he wanted to know was whether I was trying to use the area as a work station. I was not. Just trying to kill time while my update finished. Better approach: "hi can I help you?" In this climate, permit pattys and pool monitor Paul's need to really stop and fight their implicit bias. Yes, he was an older white man and yes I am a man of color. 5 star service with my phone, 1 star for Pablos greeting, 1 star subtracted from the average of those to get some much needed attention for my yelp account. read more

If you're trying to come here for an appointment to fix something, I recommend that you don't. This place is super crowded and busy, especially on the weekends. Even if you have an appointment you definitely wait around still until someone comes to help you. They have a lot of workers here, but I think they need a better system to help coordinate the amount of appointments they get for repair, problems, etc. If you get overwhelmed in big, crowded stores this is defiantly not for you. Although, if you are visiting the store to browse for a new phone or laptop it's a nice place for it as they have a lot of options and a lot of people that can answer your questions. Although, if you come on a weekend you may not get helped right away. The view is pretty from the store and it is in a nice convenient spot near the Powell shops. Overall, I would recommend to try avoiding this place on the weekends, especially if you are considering making an appointment to get something fixed or have any problems. read more

See all

Genius Bar Only Review! After a failed attempt to get my iPhone repaired in a SD Apple Store, I trekked back home to SF, where I left my heart*, and was confident that I'd get my iPhone sitch resolved. It took two visits, but it was worthwhile. Here's the lowdown: I upgraded my iPhone 3Gs to the latest software upgrade, and thus began the crashing and freezing on various Apps (Yelp, FB, WWF) and programs (iPod, text and phone calls). It was really annoying as I had to basically power off and back on again, and at times it would take 5-10 minutes to do so. Anywho, on a Friday afternoon, I actually arrived early for my Genius Bar appointment, and within 5 minutes, Javi P assisted me. I told him the haps, and he suggested that I back up all of my data from the phone and restore it as a new one. He wrote instructions for me (as I'm prone to forgetting in my old age), and was super duperly friendly and helpful. When I wasn't sure if I was still under the extended service, he graciously checked for me, and high-fived that I was! Sweet! Next day, I backed up and restored the phone, and unfortunately, there was more crashing than ever before, and knew that it was no longer a software but a hardware issue as well. Immediately, I made another Genius bar appointment for the next day, Sunday. Needed to get this iPhone issue resolved ASAP or I was going to take my cell biz elsewhere, as 3 Genius bar visits was more than enough for me. On a lazy Sunday afternoon, I rolled into the Genius Bar and within 2 minutes of my scheduled 4:30pm appointment Chris M assisted me. I even brought my MacBook just to show that I had done the back up and restore correctly. Chris was friendly, amazing and super knowledgeable, and he concluded that my iPhone was basically kaputsky and that it was indeed a software and a hardware issue. He then took my beloved Scratched up, Dinged, and Dropped more times than I can remember IPhone, and guess what? He replaced it with a brand new 3GS! OH MYLANTA! Isn't that so digalicious or what? So happy that I purchased that extended service!! Woot! Chris even took the time to help me sync up my iPhone to my MacBook, and even showed me some iPhone tips and shortcuts! Javi P and Chris M, you are truly amazing and Pure Geniuses!! Thank you for your friendly and efficient service, and making this girl proud to have resolved the phone issue back home here in SF! Here are my helpful iPhone tips (as clearly, I've learned the hard way): 1) Don't upgrade to the latest software! Just Don't! 2) Make an online Genius Bar appointment a day or so before you go to the Apple store. Same day appointments are slim to none. 3) Show up to your Genius Bar appointment (10-15 minutes) early, as if it's busy and you show up late, they will NOT hesitate to CANCEL it! I'm happy to report that my iPhone is now working perfectly. No more crashing on the apps and programs. I'm back to being an Apple lover. Yipee! Cheers! Hip Hip Hooray! It's a beautiful day!! read more

Best Buy and the rest of the yucky electronic stores - could learn a lot from Apple. A LOT! Navigating in and out of this store and finding helpful attentive staff to assist me - was easy. So easy. I put on a confused face as I entered and right away one of their asked me if I needed any help. I told her what I was looking for and she gently instructed me upstairs. Once upstairs - two kind gentleman assisted me in not only finding the connecter cord that I was looking for - but they also helped me figure out my voicemail issues on my phone and advised me how to connect it to my TV. And the best part - I didn't have to leave their informative sides to pay for my cord. They did it all right there. So smooth. So helpful. Time is money. I've always felt that. Apple gets this. Though often very busy - the staff here truly do go out of their way to make your Apple purchasing experience as smooth and easy to navigate as their products. Trust. read more

All I wanted was to buy some headphones, but this simple process turned into a half-hour ordeal thanks to the least efficient checkout line I've ever seen. I've been to a number of Apple stores across the nation, and I'm usually impressed with the staff and the speed with which things move. At the SoHo location, they have employees wandering around with portable credit card machines, ensuring that you never even have to get in a line. Unfortunately, no such luck here. And despite the many employees milling about, only one of the four or five registers appeared to be operating. As I neared the front of the line, I overhead the guy in front of me yelling at the manager about the ridiculousness of having to wait this long at peak hours when there were so many idle employees. I found myself nodding in agreement, glad that I wasn't just a typical impatient New Yorker, and that locals were angry as well. It was only when the man turned to leave that I realized he was rocking a Yankee cap. read more

I remember when this Apple store first opened. I came in with my dad to purchase the new iPod nano first generation that came out. It was amazing because at the time, there was nothing else like it. *cue ooos and ahhs* I remember it stopped working suddenly about two months in due to an internal error. When I brought it in, the employees at the genius bar instantaneously brought out a new one for me - headphones and stickers and all. There was no secret handshakes and tedious verification by managers. Hell, they even threw in a free pair of headphones and stickers, admitting that they are not the best and tend to fray. Fast forward to today... I was typing up my essay on one of their floor-computers because I just sent in my laptop for repair and my iPhone was not connecting to the wifi. I had 15 minutes left to turn it in or get a big fat F. Of course, an employee has to come up and ask me to move. I didn't mind so I began to save all my work so I can e-mail it to myself. Half way into saving, without warning - HE PRESSES THE RESET BUTTON AND SHUTS OFF THE COMPUTER! Nothing could be recovered, not even from Time Machine. This is complete F*** BULLS***!! I long for the gilded age of superior Apple customer service because it seems that this guy makes a fine epitome of "Apple Corporate Douche-baggery". read more

Really nice looking store. I came in for a Genius Bar appointment- both of the USB ports on my Macbook Air had ceased to function. My appointment was for 12:35 pm on a Thursday. Store was very full. I went inside and consulted the nearest employee not helping someone. She told me to go upstairs for Genius Bar appointments. One thing I'll say for this location- they really made it visually appealing. The stairs are pretty, and you go upstairs and I didn't even realize there was a door along one of the walls. The design is minimalistic and unobtrusive- there's a door that you can push in along the side wall that leads to hallways that lead to the restroom. I had made an appointment. I got there five minutes early. I still had to wait nearly half an hour before someone came to help me. The Genius Bar guy that helped me was really nice though. He tried to explain exactly what he was doing for me. Of course, when I got to the store, my USB ports immediately start functioning normally (!!!! WHY DOES THIS ALWAYS HAPPEN). He did some sort of reboot on my PRAM (I have no idea what I'm saying) and advised that I shut down my laptop more frequently so that electric charge doesn't build up at the ports (WHAT?!). Basically if you're coming here, make sure to allot ample time, even if you made an appointment beforehand. read more

The 2 biggest features of this Apple store is the large clear staircase in the middle of the ground floor, leading up to the education area and Genius Bar, and the construction out front that obscures the place. Otherwise it is a typical Apple Store, with a good location near Union Square and on the corner of Stockton, near 4th and Market. I came because I was going to need my iPad for hours, and forgot to bring my charger, and my battery was almost dead, and I couldn't not use it. So after asking a Blueshirt to point me to the right charger (plug module is sold separate from the USB chord, both $19 each.) I got a charger for $38. Ugh, I hate buying Apple accessories, but what are you going to do? You kind of have to based on their designs, which are more "cool" for the engineer to create, than functional for the user. Especially their power chords. I came right after Apple had their underwhelming iPhone 5s (S as in same) and 5c (C as in cheaper) announcement. Only pre-orders available, no stock. That's OK, not sure why I would upgrade to 5S, even though its been 2 years with my 4S, especially when i also have an Android phone I got brand new for $20 from ATT, with similar camera and storage specs, last year. I might eventually upgrade my iPhone to 5S for personal use, or not. And upgrade my Android to a Samsung Note 3 or Galaxy 4S (or 5S soon.) because of their larger screens, for my business line. Then i might have 2 mobile phones, both called 5S. Except one will have C (cheaper) accessories. read more

Absolutely unreal, sure what did you expect from the Apple Store in the heart of San Fran! I felt like a borrower when I walked in as everything was so big, the tables are like banquet tables from GoT and there's enough staff to form an army! All this makes it a pretty sweet consumer experience. I bought a charger but I wish I could have bought every single item on display. The customer service was special. I was approached on three occasions by smiley staff and they ultimately sorted me out within five minutes. Although this is the epitome of Capitalism it's pretty cool all in all! read more

Apple Union Square - Felt like a borrower - Computers Near Me - San Francisco, California

See all

So, my 2-year contract is up with T-Mobile, and what is the first thing I do...get my iPhone! Yeah, finally! Ever since the iPhone came out I have been itching to purchase one but canceling the contract prematurely had a ticket price of $200. No, thanks, I can handle waiting several months for my very own iPhone. Purchasing my iPhone at the Ellis/Stockton location yesterday was a breeze. One can begin the purchase process by visiting the apple website and entering some key information and then selecting which location and time you'd like to pick up your phone. I arrive at the store and within 10 minutes, I was a proud owner of this cool device. I was helped by Marisa-Lee. She was fantastic and quick. All I had to do once I got to the store was sign two things: a digital copy of the contract which was on the little portable handheld device she was carrying around, and the receipt for the purchase. Since I had already begun the purchase process online, all the information was saved and it made visiting the store to pick up my iPhone extremely hassle free. I highly recommend starting the purchase process of the iPhone online so once you get into the store, you're in and outta there in minutes. It was great for me because I went in during my lunch break and I work in the Financial District. I love coming into this store and even more that they don't mind me bringing in my dog if I attend a workshop upstairs. read more

I've been here twice now and the Apple Store Genius Bar folks have been great. They make it really easy to resolve your issues and get on your way. I just recently got my phone replaced and was happy with the quick and quality service I received. The best thing I bought was the Apple Care Warranty for my IPhone. Since the first one took a head dive into the toilet, I knew I had to protect the replacement. I bought the warranty and was able to have Apple Help whenever needed. You call to set up a Over the Phone Appointment and they call you in minutes. You set up an In-Store appointment and get same day service. I needed immediate help, since my iPhone is my only phone. I am really happy with the service and would buy other Apple products knowing that it's just that easy to get the help you need, when you need it. read more

I am an Apple fan. 100% So why two stars? We bought two products here. One was a sleek and shiny new iPad 2. The second was a case to protect our sleek and shiny new iPad 2. At least the thing they got right was the more expensive of the two. Unfortunately, the case that was picked out by the "iPad Specialist" was for the original version and didn't fit ours. Kind of deflated our "super excited we just bought a sleek and shiny new Apple product" moment. Boo. read more

Phone wasn't charging and I suspected a dirty/clogged charging port. Took it in to the slick Apple Store. Went upstairs, checked in with the surly Apple employee, was told to go wait by "the third tree" (they have trees inside). After AN HOUR of waiting at the Third Tree, I ask an employee when it would be my turn. He looks at me with shock and horror like I just seduced his mother: "SIR, I'm with ANOTHER customer!" Finally, the tech comes out and takes my phone to the back. I wait another 20 minutes. He came out, said "yeah it's pretty dead, I tried cleaning it out with our tool and it's probably not coming back". So I go home, and before springing for another iphone, I decide to take a staple, bend it out, scrape the charging port in a last ditch effort to clean it. Viola! It charges! It's back to normal! So screw the Apple Store and it's scammy employees. Love the products, hate the lazy non-service. read more

I never have a good experience at this store. Had to ask multiple people for Genius Bar support, even when I had an appointment. Demo systems are not fully setup to experience the products and not enough employees around to help with questions. Corte Madera, Stonestown, Marina, Burlingame and Palo Alto stores have all been great experiences, but not Union Square. When I did get Genius Bar help the Genius was great, but getting to that point was really frustrating. read more

I just stood in line twice and now I'm doing it for a third time. The second time i was in line the agent told me that my appointment would be in just a few more minutes. She said to have a seat and to come see her directly when i received a text message. I got the message and came to the agent checking people in and he told me to go to the back of the line ( the original female agent had left and a different young man was now in her place). I tried to explain to him what i had been told but he just ignored me and kept talking to the people in the line. I asked to see bis manager and again he just blew me off and kept on talking to people in the line. I realized i was not going to see a manager nor get any help unless i got in line for a third time, which i did. The system of checking people in at this Apple store is broken. If one shows up 5 or 10 minutes early to an appointment, one should not be sent to the back of the line again to get checked in. Check people in but put those with earlier appointment times in front of them as they wait for a technician. Blowing people off and refusing to allow them an opportunity to speak to a manager is not a good way of doing business. This happened at 1500 today. read more

https://discussions.apple.com/thread/8084521 There are many, many threads on-line discussing the poor sound quality on iPhone 8's but our Genius said he wasn't aware of any. (see the link above for proof) We bought an iPhone 8 and an iPhone 8 plus in December 2017 and have had sound quality issues from Day 1. (muffled, loss of connection, sounds like you're in a well etc) We tried many of the hacks proposed on-line and even spoke with Apple a few times and tried their ideas but, nothing has changed. Our appointment this week with an Apple Genius didn't fare any better either. He ran a perfunctory sound test and said there was no problem. Ugh.... Our old phones had no issue. We haven't changed carriers either. We are waiting for Apple to recognize this issue and come up with a fix. We love the phones otherwise but, people often cannot understand what we are saying and vice-versa. It's a great looking store and the people that worked there were nice but please address this well documented issue and send out a patch or link to fix the poor sound quality. Our Genius explained that if more people complain, then Apple will do something to correct it. read more

Came in here to replace a cracked screen. The Genius that helped me, left immediately after she completed collection of the revenue. Promised to come back. Never did. Unfortunate experience. read more

Horrible service if you haven't made an appointment, the security guards treat you like they're doing you a favor by letting you in, my iPhone broke and I needed a new one fast because I use it for work and nothing says you need an appointment to go, so I just went and they don't even let you in, no line or anything they're just assholes like that read more