Wow......really awful experience. We came hungry...having had a couple of teenagers just come off the river rafting experience and came here to eat. Few tables filled, ( I thought because it was in between lunch and dinner) but I don't think so. I realize eating here is not a dining experience, but this was just a very disappointing experience. We ordered off the two for 20 and two for 25 then had another regular order at our table. The first app came out ok, the second salad came out and our spinach dip did not. We were told they were making fresh chips. OK...sounded good. Well, after we asked our server who kept apologizing...where our app was...oh it's coming. Finally....it appeared, with "freshly made chips" that were all stuck together and full of grease. One of my dining peers ordered a steak-medium, it was so well done, and totally BROWN. Finally, Brian the manager came over and apologized offering to make her another one...or something else. By that time, we had been there forever she just refused his offer and ate the mashed potatoes. I had ordered fried shrimp, that were definitely like the frozen ones from the grocery store..mediocre I guess I should have known better and ordered a hamburger or something else. Positives: Brian was very nice and apologetic and did credit several items from our bill. Server also very nice. Spinach and artichoke dip was tasty, mashed potatoes, chicken strips were good and wedge salad was ok. That's about it..... Also, not to mention there were more than 4 or 5 flies flying around the entire time. I'm sure this is due to the horse track across the street BUT it's really gross..... read more

My wife and I have been here 3 times in the 10 years we have lived here in hope that the cooking had improved. It did not ! The menu looks great but the execution leaves a lot to be desired. Undercooked or over cooked food was received. We never had a good meal here. Both of us wonder how this place stays in business with all the other restaurants in the area. I guess being near the casino helps. Location must be their only savings grace. read more

Came in for dinner on sat the 13 with dam it again attitude but they nailed it for the first time in a long time it was good not burned food Kim bartender was tops read more

We used to come here weekly...but no more!! After having to watch the kid at the hostess stand pick his nose,and the girls playing with their hair( we are waiting on our food!!35 minutes for salad!!!)...we get our food...such a disappointment....dont know why this place is so dirty and slow now....we give up!!! Plenty of other good restaurants around here! read more

It's a standard Applebee's so I recommend sitting at bar when Kim is the bartender. Kim is nice, attentive and knows her stuff behind the bar! We're from out of town but when we come back we'll make sure we return when Kim is working. read more

The shrimp was undercooked, the salad was limp, the cabbage in the salad was the core of the cabbage, the potatoes we partly rotten. Several tables were getting refunds while we were there. They should be closed read more

Good food. Steak wasn't cooked as ordered. Service was great. I'd go back if in the area. Typical chain restaurant experience and food.

I give the entire chain an F minus. The previous time I came I had one of the worst steaks I've ever been served from any restaurant. Sent it back three times and still was not appetizing enough to eat. THAT WAS 10 YEARS AGO. Last night I decided to try again... absolutely disgusting. I don't know where they source their meat, but it must be the absolute cheapest they could find. Bottom quality beef. You can mistake it for pork it is so pale. Looking for a good steak? ANYWHERE else is a good start. read more

Worst Applebee's ever. Got 3 orders of cold fries. Fried mushrooms were cold in middle. Steak was dried out and overcooked. Keep sending food back. Horrible waitress, horrible service read more

Terrible service. Anymore than 5 tables and the restaurant comes to a halt. They also run out of draft beers very regularly.

Last time I will ever eat there. I ordered carry out and when i pulled up i saw the cook smoking outside the carry out door. Then i followed him in the door and watched him go back to work without washing his hands. Gross. Then the manager (ashley) was at the carry out cash register with an un-lit cigarette hanging out of her mouth. These people are gross and stupid considering 70% of the population does not smoke. This Applebees is a mess. read more

This was a good restarant. The food was good the waitress was very nice the food came out on time right behind the appetizers I would eat at this restaurant again. read more

Nice people and good service but I can't say good things about the food. It took forever to get the food out to the table. Caused me to be late back to work. The chicken in my dish was chewy, my lettuce in my salad was not drained right, and in the middle of eating my salad accidentally ate something not part of the salad. read more

Went the other night and had boneless buffalo wings and some other stuff. I always forget I hate the crap they sprinkle on the hot!

Awesome experience! Very clean and friendly environment, everything was great. Manager was activity involved with the guests as well.

A pretty good Applebee's. Burger and sweet potato fries were hot and delicious. Grilled Chicken salad was fresh and tasty. Soda refills were prompt and service was friendly. About what we expected when we stopped. read more

Felt like giving this restaurant a review simply because its the best Applebees I've been in around here. Walked in and immediately did a double take, English speaking friendly employees? No way, I thought, I must have missed something. Nope sure didn't, staff was amazing right from the start. So nice to be greeted in plain English with a smile. No other area applebees has that bragging right. Food was better than the other locations I've tried, service was by far the best, staff must be from another planet, I've simply never had that kind of service in an applebees, they were phenomenal. Open til midnight too which is cool and they don't try and shove you out the door like most places do an hour before closing time. I don't normally go to wv for anything, I make a special trip now though anytime I want applebees. read more

Food is ok.. prices decent. Recently renovated but now they have iPads on the tables which is annoying when you have two kids that rather play then eat. I had them remove it but the kids whined to play. You have to pay to play... doesn't invite family time! read more

Traveled from Virginia to spend my 21st birthday at the casino and came to Applebee's to have dinner and tried to order a drink but was told even though I was 21 I couldn't have any alcohol due to my ID being vertical rather than horizontal. The food was great and the staff was polite but it was frustrating to be turned down for something so foolish. read more

I've eaten at Applebee's all over the country and this one is just like all of the rest. Service was good and the bourbon street steak was as good. read more

Had dinner here tonight. I ordered the shrimp and chicken. Chicken was overcooked and hard to chew so I asked for a new piece. Manager came over and apologized. Said he'd send over a new dish which he did only it came out 20 minutes later after my family had already finished their meals. Since we waited so long, my food had already digested and I was no longer hungry. So my meal was basically wasted. My husbands ribs were also over cooked but he ate them anyway. The manager did not deduct my meal for the delay so we ended up paying $42 for a botched up and wasted dinner. Will not be going back. For a quick meal we were there for an hour and a half which should have been 45 minutes at the most. read more

Love going here to see the best bartender around! Christina, she makes going out to dinner amazing would much rather go here than a bar!

This Applebee's has good service and good food. I have never been disappointed here. I totally recommend this restaurant.

I absolutely love the way the steaks are made at my local Applebee's in Charles Town. I realize this last night when I had dinner at another local restaurant "Glory Days." read more

Just ate here. I wouldn't even give one star. The food was terrible. Ordered the nachos queso and it tasted like melted slices of american cheese and the nachos were even greasy, gross. Asked for a well done burger with no mayo instead got a pink burger with of course mayo on it. It also looked thrown together and was super greasy. Won't be back here again. Save your money and go somewhere else. read more

Would have been zero stars - but would not let me! Ordered for pickup and when got home with food my burger was bread and meat only. I had ordered the classic burger with lettuce, tomato, pickle and onion. Also ordered with no pink in the meat- meat was very pink. When I called I was told the order online showed to remove the veggies - I explained that my ticket did not show that and was told that was what the order showed. Horrid service - will not be back EVER! read more

The service at the Charles town Applebees is great but the food leaves a lot to be desired. Ordered easy things like a salad but they only have 4 salad dressings - this does not include Italian or Thousand island - when you have trouble with the salad you know there is going to be problems. So My husband orders a rack of ribs with honey barbecue, he cannot due spices. Well they brought him HOT honey barbecue when we questions this they said they ran out of honey barbecue and the person they sent bought hot honey barbecue. So my husband has a burning mouth and no manager in site. You would of thought the manager would of come to talk to use but nothing. The waiter was great but boy they need to tighten up on the management. read more

Worst food experience i've had in a long time. I ordered the New York strip, medium and a salad and asked if they could put feta cheese on my salad, which they said they didn't have. Now i was ok with that but when our server brought my steak to me it looked rubbery i guess is the best way to describe it....when i cut into it there was no pink center...it was gray...and obviously been laying jn the freezer for quite a while. I did not cause a scene but just told my server and explained all i wanted was a fresh one, which she brought out about 20 minutes later and not one visit from the manager or any offer to comp anything. I didn't really mind paying full price but someone other than my server should have paid a visit to our table. Im sure i could have had all the above had i acted a fool but i chose to not do that and see how they handled it and was greatly disappointed. So, needless to say that was my last visit to Applebees.... read more

Ashlie was a super great waitress and should be promoted to branch manager and make $100,000,000.000 a year. Super great person and I recommend her 10/10. read more

we had a great evening , first time at the applebee's in charles town, w.v. and our server Alysha was professional and efficient, Great Job and the management handled himself very professional as well Thank you for making my husbands birthday dinner a nice experience We will be back read more

I don't mind Applebee's every now and then but this location is awful. I've been three times, all three times my party was asked to wait ten or fifteen minutes to be seated despite the restaurant being nearly empty. All three times we were seated and waited fifteen minutes or more for drinks to come out. And all three times we, for one reason or another, had to wait over one hour from the time we arrived until our food was brought out. Not acceptable. To add insult to injury, not one time did everyone I was with get exactly what they ordered. All three times our order was wrong, and on all three occasions the bill was not correct either, and we either had to make a stink or just pay it to get out of there. Three times was enough for me to realize that is just business as usual at this location. I won't be back. read more

If you like to gamble then this is the place for you!! Sometimes the service and food is spot on and other times....well let's just say it's not so good. In the end, I think your chances at the roulette wheel are better!!!! read more

I came here with a friend and ordered a mixed drink. We're on vacation, so I asked the bartender if I could get two shots. She said "You can't order a shot unless you get a beer." "So I need to get a beer?" "Yes, it's a WV law and you have to finish those first." So I finish my drink and order my beer and a shot and in talking with the people next to me they point out someone has ordered a whiskey on the rocks. I say to the lady "could I have gotten a whiskey on the rocks?" She says "no, it's considered a shot." "Well he has one." "Oh, well yeah you can do that if that's all you're drinking." "That's all I ordered. That's all I wanted. I don't want a beer." "Oh I'm so sorry. I misunderstood. I'll take the beers off." No you didnt... you just tried to take advantage of out of towners. Nice job Applebees. The food was decent at least. read more

We have tried this place so many tImes and it's always bad. We gave up after my wife got very I'll after eating the fish and when or waitress hung on to our credit card. She had it in her apron wrapped in receipts. We had to goo back to ask for it, got suspicious, mentioned it to the manager only to be dismissed with a quick"okay I'll take to her about it". Then he was off to seat some other victims, I mean customers. read more

Meh. Disappointing. I came here wanting a good salad and it was drowning in dressing and the chicken was bland. And I should've just flushed $ down the drain rather than wasting it on the low-cal margarita. I will not be back here any time in the near future. read more

Went to this Applebee's it was bad, ate the food it was chicken and it had cucumber on it was bad, than my wife tried to pay on phone with credit card. They said no calls on card, manager was very rude to me and my wife he needs to be fired. He didn't even say here a coupon . For next visit my wife was very upset about he behaved he said he will not take credit card on phone. My family will not be going back. Lost a good family where there three times this week. Will be going to ruby Tuesday . Sad when a manager can make a company look bad. Needs to be replace . read more

Carside Togo or picking up a Togo order if Ashleigh isn't working don't order from here. Everyone else who works carside Togo and take out orders always screws something up. If Ashleigh is working you will get exactly what you ordered and won't need to check your bag before you leave I would give 5 stars if my review was only based on Ashleigh but I gave 2 stars because the others who work carside Togo are horrible and just don't care. I stopped pre paying online and pre tipping. As far as I'm concerned when the others start caring and making sure my order is correct then I'll tip them well. I thought it was a generation issue they are all young but Ashleigh is probably younger than all the others and she can handle the job, do it with a smile and make sure your order is correct. I order carside Togo about 2-3 times a week so I know what to expect from each person. Today I ordered and I was so happy to see Ashleigh working. Put my bag in the car and drove home and guess what? My order was correct. Please management make sure Ashleigh trains everyone who works carside Togo. And hold the others accountable for their screw ups and it would stop or reward Ashleigh for doing well and getting the least complaints because I doubt she has any and if they see that she's being rewarded for doing well maybe they will care. So Ashleigh=5 stars @ carside Togo and take out orders all the others -1 star. I manage a successful Hilton family hotel in the area and we do incentive programs for our team, I don't think we should have to pay an incentive to someone for doing their job but it does work and it works well. May want to consider or have a competition between the carside Togo workers on who gets the least complaints about the orders and at the end of the month the person with the least complaints gets a few days off with pay or 100.00 visa gift card or even 50.00 cash, it works trust me. Because if I were Ashleigh I would think well these people who get complaints all the time get the same pay as I do and they don't get in trouble so why should I put forth the effort? The service is so bad from the others one time one of the workers actually gave me a raw uncooked baked potato, no joke. Reviews can make or break a business. read more

One of the worst dining experiences ever. At 4:30 in the afternoon and not many others diners in the restaurant, we waited 10 minutes to be seated because there was no host/hostess. Our waitress explained that she was new and apologized at least 15 times for the wait for our food. I don't think she was ever trained because she didn't know the menu at all. No one would help our waitress in entering our order into their computer. My husband did not get the meal he ordered and his steak was rare when he ordered medium. My fiesta lime chicken and the rice were way over cooked. My daughter was happy with her mac & cheese-which is why I gave one star. It took 15 minutes to get a box (so I could bring my food home for the dog) and even longer to get the check. I had a gift card for $25, which no one would help the waitress with either. It turned out that they left $1.35 on my gift card, but took the $20 cash I gave to make up the difference in the bill-how ridiculous! I wont be going back again. read more

came here for mother's day, taking my in-laws and wife out to lunch. oh boy, where do i start. there is several very inappropriate expletives i can use for how our server treated us, she had absolutely no interest in hearing us out, which is why it was no surprise that we were missing 2 salads and an appetizer when our order came (mind you in shouldn't take roughly 35 minutes of sitting there to just get appetizers), then she was very rude when we made a comment about it. i guess someone didn't understand the concept of working for tips. then finally after almost an hour of waiting, our actual entrees arrived. i ordered a medium rare steak with garlic shrimp. the steak was warm and red/pink in the middle, which was cool, but one entire of side of the steak is charred BLACK to the point of where is was inedible. also it had no flavor or texture to the meat, telling me it had frozen and thawed several times over. same story with my wife's chicken. HEY CRAPPLEBEE'S THERE IS A DIFFERENCE BETWEEN A "SEAR" AND "STRAIGHT UP CHAR/BURNT". the rice the that was served with my mother-in-law's and wife's meals were not only obviously tossed in a microwave, dried out, and several days old. i mean if you are going to reheat rice, at least throw some water or butter in with to rehydrate it. but the rice was also luke-warm/cold, which was also unacceptable. after i complain to my server, to who NO SURPRISE had no interest in hearing me out, went to get a manager who took another 15 minutes of my time with my family for mother's day to even get to the table. all i got from him was "i'm sorry, i'll only charge you for the appetizers and drinks, and next time your meal is on us" to which i responded "i'm not paying dime due to (all stated above), and won't be back for 'another meal on you' as a matter of fact you should pay me for the ridiculous amount of time i have wasted on poor service and crap food''. I WOULD NOT RECOMMEND THIS APPLEBEE'S BRANCH TO ANYONE, AND WILL NOT BE RETURNING. read more