TLDR: poor management, short staffed-no hostess, not enough servers/cooks, rude service from the manager, do not honor reservations No hostess to greet. Came in behind a party of ten. Then two parties of nine came in after us. All were seated before our party that RESERVED SPACE MONTHS AGO. Horrible place to go. Reserved their banquet room WAY back in October. We arrived on time to find it full. No problem, we're easy going, they said they would be leaving soon so we waited. OVER AN HOUR later, they finally let us go into the room, acting like it was a total inconvenience that we were there, even though we reserved months ago. We were told there was no longer a conference table setup allowed, which would have been nice to know at any point before our meeting so that other arrangements could be made. Inconvenient, but not a huge deal by itself. Ten minutes before the time we were ORIGINALLY scheduled to leave the room, they started coming in to tell us we needed to leave. When they gave us the room over an HOUR late. At the actual time we were ORIGINALLY scheduled to be out, the manager came in and forcefully insisted we leave-while people were clearly up and putting on their coats. We had over an hour cut off our reserved time from October, and yet when someone else showed up (without a reservation), we had to leave because they didn't have anywhere else to put them. Service was incredibly slow (waitress was training and was very nice-no fault to her), some of the food was cold, all of it was overcooked. Under new management, per the waitstaff. And not good management, as many of their long-term and best waitresses have quit. We have been using the room for our meetings for the last several years, have always tipped well and been very respectful of the waitstaff and their time and clean up after ourselves. Needless to say, we will be booking another option for our next meeting. read more

Food was very hot and delicious, our waitress was very polite and very attentive, clean and bright, read more

Applebee's Grill + Bar - American Near Me - Cheyenne, Wyoming

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Tonite was the WORST meal I have ever had. They were out of fries, mushrooms & Broccoli, Sunday nite at 6:00pm. The coleslaw tasted like they had washed the cabbage in dishwater, mashed potatoes came out with a crust on them and the pasta dish had a terrible taste to it. The only thing that was edible was the rack of ribs. But when we asked for a to-go box for the ribs they could not give us a large box. The wait staff they could not give out large boxes....... Never going back EVER. Talked to the manager and all they could take off was 20%. UNACCEPTABLE read more

Colby was the most attentive and kind server we have had anywhere in a long time. Someone else bought out our onion rings; when he saw them, he said those are not acceptable to me. I will bring you some new ones. He constantly attended to our needs. I was also impressed with the menu that offered a variety of gluten-free options. read more

The Food is good, for pre frozen, I have not had anything made from scratch. Service is wonderful if they are not working the full restaurant. We waited over 30 minutes for ice water once, due to there was only one waitress. Ambiance is good, updates are definitely needed. read more

I had a take out order for an Oriental chicken salad. I ended up throwing most of it away. Lettuce didn't look washed and most of it was not edible. I definitely wouldn't order this again. What a bummer. This was my favorite item on the menu read more

Applebee's Grill + Bar - I thought it was just a piece or two but the more I looked it just wasn't worth it. - American Near Me - Cheyenne, Wyoming

Well this is the first time I have walked out of Applebees due to the Poor customers service. Arrive seen another couple in lobby, no host to be found. Stood there got over 20 minutes and only saw three workers and none paid any attention to the rest of us in lobby. So we left. Providing a one star is even to much. read more

Great staff and food. Awesome happy hour deals with drinks and appetizers. Mangers are super nice and caring. They checked in on us personally and made sure everything was going well for read more

Terrible phone etiquette; no sense of customer service whatsoever. Food it honestly one of the worse apples I've ever eaten at

I just moved here from south africa. I came to applebees hoping for a good meal with my family but instead we all got ringworm.

Last time we went the service was slow we waited almost 25 minutes before a waiter came to our table and she brought me a half of ice tea still warm in the glass went i asked for a refill i felt our server was avoiding our table read more

The typical bait and switch, I ordered one of their new bowls, based on their pictures and description it looked and sounded good. Something that would make a great meal after dialysis. Turns out I was wrong. Not only did it look anything like the picture, but it was missing all but two ingredients. No onions, no bacon, very little gravy, and very little mashed potatoes. The chicken tenders were cold and soggy. I'm posting two pictures, theirs and what I got. Seriously I could have gotten better at KFC. This dish was not worth the $8.50 I was charged read more

Applebee's Grill + Bar - This is what I got - American Near Me - Cheyenne, Wyoming

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They always have fresh hot food We ordered to go missing silverware and ketchup But we survived Absolutely delicious food Door dash was fast and easy read more

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I can't give this a zero, so i give it a one. Waitress wasn't very friendly. Took 30 minutes for waiter to ask us what we wanted to drink. Took 20 minutes for the drinks to come out.Food was filling. Took an hour and a half for the food to come out. Do not come here in the next 7 months. Made: 3/9/24 Come back: 10/9/24 read more

came in for the free veterans meal. first i called and got hung up on midway through my question about the menu :) i was told the wait time for food was 20 minutes though so i thought no biggie. i live down dell range so i came and placed my order just to be told it would be an hour long wait after i placed it. i just ended up canceling and going home because i can never get decent service here or food without hair. all i wanted was pasta but im just gonna eat a sandwich at home read more

If i could give zero stars thats what i would do. We had the worst dining experience I've ever had today. Your restaurant was so dirty, the food was terrible, and the service was just as bad. I have contacted corporate and have photos of the dirt and nasty food. Food (or something) smeared all over windows, the salad was moldy and mushy, the food was luke warm and the server was never anywhere to be found. Flies everywhere read more

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waited an hour only to be told our order went missing. we decided to leave and the waitress handed us a bill for the drinks. Those should have been comped for the wait and inconvenience of going elsewhere. read more

Had the worst experience for dinner last night. The food took over an hour (not the dashers fault) due to the restaurant giving our our order to the wrong person so they had to remake. Ordered the four cheese macaroni with HP chicken tenders and the majority of the pasta had no sauce, just plain noodles with a little bit of sauce on one side but had no flavor. The tenders also had lacked sauce other than a little spot on each tender. The chicken quesadilla was bland and not cooked (not even a hint of golden brown except for the edge of one of the pieces). Only thing that was okay were the cheese bites. Ended up throwing everything away after a few bites because it tasted that bad. read more

Applebee's Grill + Bar - American Near Me - Cheyenne, Wyoming

Prices were amazing. Service was a 7.5/10.it took 20 minutes to cook our food and they brought the appitizars at the same time too witch was good.Food was ok my fry's were cold, my chicken strips were good 7.5/10 The chicken broccoli pasta was good 8.5/10. It had a strong broccoli taste. There wings were really good. I got the sweet asian zing 9.5/10. I recommend the chicken strips. I recommend the chicken broccoli pasta if you like broccoli 8/10 I recommend getting the app before you go because you get a free appitizar if you spend over 15 dollars. In total it costed 28 dollars for chicken strips,wings,chicken pasta and the free appetizer. It was chips, 4 moterella sticks,4 chicken quesadillas(don't recommend the quesadilla if you don't like onions,and 5 wings. I recommend Apple apple bees if you want 7.5/10 food for a cheap price read more

Every restaurant in town was full except Applebees and after waiting for 15 minutes without the first sign of a server I understand why. We left and went to Sanford's where we got excellent service and food. read more

So just went to order from here and don't normally consider rating any business this poorly yet this must be shared. Was planning on ordering a simple cheeseburger and went into their menu on DoorDash. Once in the menu there are no beef cheeseburgers to be found the only thing resembling a cheeseburger is a "plant based" chemically engineered abomination called an Impossible burger. I really don't care that some people choose to ingest this garbage but this is Wyoming and a simple beef burger should absolutely be on the menu if you are going to offer plant based "alternatives "! read more

That called this a double shot, poured by the manager himself... disappointed. saving grace was the nice waitress Erin read more

Applebee's Grill + Bar - There is no double shot in this photo - American Near Me - Cheyenne, Wyoming

Every bit as bad as reflected in these reviews. Restaurant was not busy but yet waited forever to be seated. Had to get up and get my own silverware as we were delivered our food, waitress left and never came back. Best way to describe this place is a total disaster. If you love your family and friends, tell them to never come close to this place. read more

First off... GREAT WAITRESS She had 5 tables and training.... right on the money. Food less desirable, burnt,cold just plain unappealing. Second time we been here. Last time going read more

Not good went in today and waited for 15 minutes to be seated. Was not too busy and no one else was waiting to be seated. I guess they did not want our business. So walked out with my party of four. Always try to give those who work in restaurant business the benefit but when no one waiting someone would have come and say it will be a few minutes or something but to just be ignored no good. So lost me as a customer for the near future. Hope others get better service. read more

Service has been pretty good, however, the food was okay. Nothing I'd write home about. I ordered the baby back ribs, which were advertised as "fall off the bone". Needless to say, I would not suggest ordering this item later in the evening (8:30ish). The ribs tasted okay, however, they seem to sauce the top of the ribs when ordered, warm them up, then re-present them. The bottom of the ribs had NO fresh sauce, and I had to ask for an additional cup of sauce to make sure they were moist to the taste. All in all, it was an okay spot to visit. read more

Time to shut down if you can't manage to staff/serve more than 6 whole tables at a time. Last try for us, we won't be back.

I was amazed at the level of service from this place, usually chain restaurants do not go out of their way to satisfy their customers, but this place sure showed me that this was the case here. We were quickly seated and before we could even look at our menus the waitress was already able to take our order,we ordered and it didnt seem like even 10 minutes passed and our food was already on the table. I ordered the triple hog dare ya and it was fresh, hot and delicious. The sides were all you can eat as well. Even though the waitress had a full section, she was fast and attentive making sure we had everything and/or needed anything. Best service in any Applebees I ever had. read more

Applebee's Grill + Bar - Triple hog dare ya - American Near Me - Cheyenne, Wyoming

Not too shabby, I don't usually frequent applebees and the last time I was in a Wyoming applebees in Casper, it was just like a trip into the twilight zone. Maybe I didn't get stared at because it was Halloween and there was a completely green makeup'd lady sitting at the bar. I was really disappointed in their choice of tap beers but could manage. The menu has changed so much since high school and it's gotten more expensive. I got a steak with potato and green beans and house salad. The house salad was the best of all three. It was quite large and pretty fresh. However, there was no horseradish for the steak. Service was good and the underage server was certainly nice and helpful. The next time I find myself in Cheyenne at 8p on a Monday, perhaps I'll eat at Applebee's again, but probably not. read more

Poor bar service for being cinco de mayo. Been here for 5 min and bar tender rather eat donuts from an employee than be of customer service. read more

Applebee's Grill + Bar - American Near Me - Cheyenne, Wyoming

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I placed an online order, received the email confirmation stating what time to pickup the order. I arrived right on time. Stood by the inside pickup area without being acknowledged. Finally asked about my order. There was no record of it in spite of the email confirmation. Fortunately, I didn't pay in advance for this rotten service. Received an online survey about my experience which was acknowledged with a $5 coupon for anything over $25. Ruined Father's Day, never again. read more

The worst service ever!. I called car side to go and they said 10 minutes until the order was ready. I pulled in and waited another 20 minutes. I called to check on the status of my order. The answer I received was "we are really busy". REALLY? Is that your excuse?. Not only that but they messed up my order. This has happened too many times. NOT RECOMMENED!!!!!!! read more

Amazing food! As our server Steven made the meal 110% more enjoyable! Will definitely come back again!

Had the Cajun salmon and it was way less than an 8oz it had almost no seasoning on it and was very dry my some ordered the bacon cheese burger and they had no buns must have been an issue with whoever ordered the supply for the kitchen because they were also out of beef for the nachos and they were out of several other things that we tried to order but didn't have... Not thinking I'm going to go there again things like this happen every time I go there definitely not on their game.... read more

We are here right now and have waited 15 minutes for a drink. They also brought knives to the table that look like someone chewed on them. We ordered buffalo wings and they brought BBQ wings to us. Avoid this if you want quick, good service. This is NOT your typical quick service Applebees. UPDATE: The manager happened to help our server bring out our food. I showed him the above review and he stated that the drinks weren't our servers fault. I am not the type to care whose fault it is in a work environment; everyone is part of a team. I told him that and he asked what he could do. I said bring me another drink that I don't actually have to wait for, and the correct wings. He took over care of our table and brought us the requested items in a timely manner. I did not ask for a discount or comp and honestly after so many hours in the car I just wanted my drink. Anyhow when we got our ticket I noticed he had comped our meal considerably without request. Once we got the server and manager to understand there was a problem they were much more diligent and took care of the problems. They also mentioned they threw away the disgusting knives! read more

Applebee's Grill + Bar - Knives that look like someone chewed on them. - American Near Me - Cheyenne, Wyoming

The service here sucks and is slow, the salad I ordered was not fresh at all, the lettuce was soggy and not even dressed properly. My friend and I also had to wait 10 minutes for silverware so we could even eat. read more

Very nice staff. Food came out quickly and good. Kid friendly was awesome with my four littles. Would recommend to anyone looks for a good kid friendly place. Another perk 1/2 appetizers for 3-6 everyday and kids eat free Wednesday so what not to love! read more

Would be 0 stars if it were possible. We walked in on a tuesday and it was pretty slow. We waited 5 mins for someone to greet us. When she finally came she told us they had to bus some tables. 5 more mins went by and she came back to tell us our server had a busy night and is taking a break for a while. I asked if we could be seated while we wait, she got a little frustrated but agreed to seat us. We waited an hour just to get our food and 30 mins for a dessert. She also took quite a while to bring us back our debit card. The only other time I visited this location was a few weeks prior and we also waited forever for food and refills. We wanted dessert but the waitress was anxious to cash us out and did not even offer. I will never return to this location. Not to mention the food is always cold and mediocre. read more

My father took us out to eat here this afternoon. He ordered ribs, I ordered the Bourbon Chicken, and my mother ordered Buffalo wings. My mother is the only one who enjoyed her food. The ribs were over cooked, dry, and barely had any meat. My chicken and potatoes had an odd taste (not the seasoning) like it was old, or freezer burned. I can not recommend this place for food. Service was nice. That is the only positive. read more

After driving for hours today we decided to pickup food from Applebee's in Cheyenne on our way home which is another 45 minute drive. They have a pickup area where food is supposedly brought out. Nope, not tonight. My husband had to pick it up and after explaining that we'd been sitting outside waiting for our order was informed they didn't know we were there even though they showed him a camera pointing at our vehicle showing the details entered with the order. After we finally got home 45 minutes later with our food, which of course was cold, I called them to confer with the manager about the problem we had experienced. The person who answered the phone, Lisa, informed me she was the manager and after explaining what had happened tried to pin the blame on everyone else who worked there. It wasn't her shift and on and on. I informed her I was not looking for an argument rather was passing on what had happened for her to take care of the situation so it didn't happen again. Her response was she was not arguing blah blah blah blah for which I responded, I would be writing on Yelp (basically because she provided no customer care) then after some biting responses I then informed her I would be calling Head Office as well. I thought I had hung up while I was letting my animals out for a run and realized when I went to put my phone away that she was still there grumbling away on the other end, I have no idea what she'd been saying and was surprised to find her still there. If Lisa is a manager then I'm a monkeys Uncle. I'm surprised she still has any staff at all or any clients for that matter. Apparently Lisa the Manager has no idea how she gets paid or why she's there. I gave two stars for the food as it was tasty and well cooked, thank you for that. I will keep 2 stars depending on the response I receive when I contact HO. read more