Ordered rib plate, steakparm shrimp, a side Ceasar salad & artichoke dip. The artichoke dip looked like left overs!! AND a 1/4 cup smeared in the foam container. Ribs were disgusting & the steak wasn't even cooked! Big difference between rare & raw! Applebee's you have gone down the drain! You should be ashamed as a restaurant!! Never going again! You'd have NO stars, but yelp requires one. read more

Customer service here needs improvement. The hostess up front and the server we had looked like they wanted to be somewhere else when they saw that we had 10 people in our group. Three of the people at our table including myself ordered water with lemon and only one of them got it. The two of us had to ask twice and finally when he did come, he handed us a small dish with about 10 wedges. One wedge in my drink would've sufficed. One person in our group did not get their dish until the end when everyone was finishing up. I felt bad for her but she ended up getting comped for the food, hence, the two stars. If you've been to Applebee's, you know that it's really nothing to rave about. They have decent food with decent prices but I would only choose this establishment if there were no other options, which is what exactly happened on this visit. read more

I am really glad this Applebee's still having business during the COVID pandemic. Ordered online but for some reason it didn't let me confirm my order, so I told them my order face to face .And the only girl who worked there alone served me with a pure smile even she's wearing a mask.Never had this welcoming experience. I grabbed my food quickly and I enjoyed it very much. Awesome service! Because they charged me more than usual I didn't rate them 5 stars. I guess the virus made the owner changed the price of their items? read more

2 Bourbon Steaks were a bad flavor not safe to eat, and the dish was missing the brocolli in both. Steaks were very tough. Applebees offered a $3 refund, I countered saying I couldn't eat this, should have had a full refund. My husband cooked dinner for us after this bad meal. They lost our business forever.. read more

So went with 20 people to Applebee's for brother-in-law's birthday absolutely horrible experience people didn't care. Wouldn't bring you anything to drink. Food took an hour and a half grandkids were crying, kids were crying no food hour and 15 minutes to make macaroni and cheese. Are you for real. Horrible place never go there and the manager does not care, she was rude, unsympathetic and refused to take any responsibility. If you can't handle it get out of the business. They sucked. read more

If watered down drinks and very sad vegetables are your thing,then this is the place for you! The saving grace is the lovely bar staff. I generally avoid these chain restaurants and this is why. The fried food ...in my case boneless wings, are fine, but anything that requires any skill is pathetic. Too bad there aren't more imaginative choices within walking distance of my hotel. read more

Applebee's Grill + Bar - Sad and limp celery - American Near Me - Kennewick, Washington

Yesterday, as we have many times in the past, visited the Kennewick Applebees location to celebrate the anniversary of our great friends. We asked to be seated where Fidel G. was serving. We always do this! Fidel is by far the very BEST. He gets customer service - knows how to ensure that his guests are well taken care of and want to return. He NEVER fails to remember the smallest details, engages in meaningful conversation and is truly the reason we return. Please promise us that Fidel will see our message!!!! Keep him - from what we have heard from friends - Fidel G. is the reason that they return to your location. Give the man a raise and a promotion - make sure he remains! We'll be back!!! read more

Something is seriously wrong with this location and perhaps Applebee's as a whole. The portion size is terrible. The kids hamburger isn't much of anything. It's smaller then the size of a dinner role and not even as thick. The plate looked completely empty. It's shocking that this is passed off as any sort of meal. One bite (even for a child) and it's gone. Dirty silverware. Saw remants on a knife of dinner past. The server brought out another knife, it also had remants. Food remnants. Not water spots. Food. Disgusting. The portion sizes were small even for the "2 for 26". Luckily the 50 dollars spent was on a gift card. I used to go here every now and then but it's just laughable. Nothing tasted good either. They need to get it together. The whole focus seems to be on the massive bar and serving alcohol. The waitress seemed annoyed when we asked for a knife, silverware and a refill. We didn't even bother to bring up the dirty silverware because she was annoyed with the basic tasks. I will never return. Disgusting. read more

They should really clean up and wipe down the place. First of all, my boyfriend and I was "greeted" by a snobby waitress who was in the front. Worst of all, she brought us to a dirty table. Afterwards, we had gotten a different waiter. The drinks are okay. Though, I hate how they stuff the cups full of ice so that not much of the drink is filled. Which is why they bringing in more drinks because the one you just drank was not enough. My food was sub par. For the price, I didn't think it was enough. read more

Applebee's Grill + Bar - More than half of the cup was stuffed with ice. Drink to ice ratio was way off. - American Near Me - Kennewick, Washington

We havent been in two years. And i understand why. We brought our two kids in and instanly our service was awful. Waitress was very rude. After an hour of waiting we barley got our app. And when we finally asked for the manager that we wanted to pay for what we got so far and be done didnt get an apology. We did take the kids food boxed up and that was it. They were in tears waiting for their food. We will definitely not be back. Ive been in the restaurant service for 15 years. Been a server and a manager and part owner. I am one to understand it being a busy sunday. But this was just ridiculous read more

They close at midnight but do a last call at 11:20pm. We left for numerous reasons early.

I have severe allergies to parsley and cilantro. I asked about the garlicky green beans for a side dish and told them about allergies. The waiter checked and came back and said it only had butter, garlic and green beans. So I order. My plate shows up and I see bits of a green spice after I take my first bite and start feeling itchy. Her she's my plate and says the regional manager is here I will check with him. Brings it back and says no he (the regional manager) says it was fine no parsley. I show him the green and he tries to tell me it must be part of the green beans and walks off. I ate my steak and left the rest. I then looked up the ingredients online. It states spices. Many times "spices" includes parsley. If I had eaten it I would have been in the hospital or worse. The waiter was young and new and he did try but the regional manager should have know better. I will never go back! Most restaurants have a manger come talk to me when I give my allergies And they didn't even try!! read more

What a cute Applebee's! It has a different feel than most of the other Applebee's - smaller and more homey. There were plenty of flat screen TVs for those of us sports fans with ADD. Happy Hour is good and cheap. Tami was a good bartender with suggestions for local wine and fun drinks for Hubby. read more

Great Happy Hour (both traditional and late night) specials in a newly re-modeled facility. It looks great on the inside. Other than those two elements... there is little notable about this Applebee's that you can't find at every other Applebee's in the country. And for that, I give them a hearty 3-stars, and will return again for more happy hours. read more

Applebee's Grill + Bar - Asiago peppercorn steak from the new under 550 cal menu. - American Near Me - Kennewick, Washington

We went in for dinner and seemed to be ignored all night by the bartender, who was our server. It took him like 10 minutes to acknowledge us, then after flagging him down he was rude the whole night. Took him forever to bring out just water. We had to ask him about the food specials, the new drink specials, just overall awful service. Even the hostess girl said yeah he's been here to long... Food would have tasted better if the atmosphere would have been more pleasant. It wasn't busy at all so don't know why he was so rude all night. read more

Now I see exactly why this location only has 2 stars! I'm okay with Applebee's, they have decent food. I don't go there often but sometimes it just sounds good. I had never been to this location, and I WILL NOT be back. The funny thing is, I called in my order. I ordered 1 appetizer, 1 meal, and 1 dessert. I ordered my food at 6:09, and was told "it'll be about 20 minutes." In the first 20 minutes I was asked twice to confirm my order. At the 30 min mark I was told they thought I was waiting for someone. At 40 min I asked for the manager. The manager apologized and says "they're working on it and it will be right out." I finally got my food at 7:06. What kind of absolute garbage is this!?!? An hour to get 3 things! I WILL NEVER BE BACK HERE, and I will inform every person I know to never come here. read more

Service was almost "too casual". Service was also VERY SLOW. We had a server named Chris. Although he tried to be efficient, he was more into "talking with his "bros" and watching the big 60+ inch T.V. That was showing the Nascar races. I could hear servers openly talking about things that should normally be meant for a break room or a lunch break. It included relationship problems and sex talk. Managers were not aware of the demeanor or their emoloyees. This place was ALMOST ENTIRELY unprofessional. The only positive.. The food was actually perfect. Maybe its because the Nascar TV was not shown in the kitchen? read more

The hostess sat my father and I at a booth in the bar. We both ordered sodas and not alcohol. The server Julian seemed extremely annoyed by this. We also heard him make comments about us to other employees. He was not at all attentive to our table. Definitely won't be back again. read more

Great place to socialize Most people are too hard on Applebee's. They never claimed to be a 5 Star restaurant. They're a great place to have a drink and a cheap meal. The Applebee's After Dark is cool. They kick on black lights, offer specials and half price food... I just wish they'd stop playing Brittany spears and justin beiber.. Its a BAR applebee's... why are you playing teen music? Other than that, its a lot of fun. the staff is always happy, conversational and often will give ya free jello shooters or other stuff if you sit at the bar. When you consider how there are not many places here that are open this late, you cant be too picky. They have no control at the local restaurant over the little things people tend to complain about. read more

Yes it's Applebee's. We did the 2 for 20 special on a Saturday night Sadly slow poor service. Our waiter couldn't keep our drinks filled. We both had steaks. They were good Sadly my wife's baked potato was way over cooked. Think rubber. Like it was nuked. Both of our veggies were not cooked. It was like they were shown steam for 5 secs. Overall we left disappointed. read more

Absolutely the worst experience ever at a restaurant Had a birthday party in private room that staff knew about a month ago and knew that twenty plus people would be their and it wouldn't be a typical Thursday night Ordered food at 645 pm and the first person to get food was around 8 pm and for some reason the food cane out in random orders and all the children got their food last Every child was worried they wouldn't get their food and were starving My daughter got her food last and that was around 815 and she ordered macaroni and cheese that's it and it took and hour and a half to get to us My food was cold my sons food was cold Then when we decided to get out of their the server had no idea what we ordered and had all the tickets messed up Never going back ever read more

Visiting from out of town. This Applebee's was right next to my hotel. Stopped in for a quick, bartender ignored me. I walked out with no drink no food. ........unbelievable! read more

Glad that I got to dine in and eat with friends service was good always checking on us will most definitely come back :)

It's been hit or miss for us at this restaurant over the past several years. A few time's we've had a decent meal but more often than not we've had long waits (not to get in but at the table), wrong orders, people in our party didn't get their food because they missed it on the ticket and cold food only to be taken to the kitchen, microwaved and brought back. The only reason we have ever gone back is because we were given gift cards. The food is tasty (if it's brought in hot) but since we've had more bad experiences than good, I doubt we'll go back. read more

We sat at the bar with Eric serving us. Service was very pleasant and prompt. We had an ultimate sampler and a bowl of potato soup. Both were very good but I have to say, their Perfect Margarita was amazing. Fresh and tasty!! We will be back to visit soon. read more

As a regular, I hope they get some decent management soon. It has just continued to get worse and worse. I recently did a call in to go order and waited 40 minutes to get food. when I got home everything was cold, dried out and half the order was wrong. someone please fix one of my favorite restaurants. read more

I don't usually write reviews but I wanted to give fair warning to anyone considering eating at this Applebee's. It was one of the worst dining experiences I have ever had. We were celebrating my niece's 10th birthday and arrived in high spirits but left disgruntled and disappointed. Slow service, mixed up orders, lack of service and barely edible food broke our spirits. My family will not be back. read more

Dean's an awesome Bartender that makes a great Long Island! Great Happy Hour specials on Appetizers and we'll drinks. Make it your after hours stop for the late evening and make sure to say Hey to Dean at the Bar! read more

Applebee's Grill + Bar - Busy Bar! - American Near Me - Kennewick, Washington

Well... where to start... do people work here or just wear the name tags? We've been here for over an hour and only ordered appetizers and drinks... have had no check-ins from our waitress unless we pushed the red call button on their at-table computer (which isn't working because the "computers crashed earlier today..."). The food was very good - honestly I'm impressed with the quality of food - then around time for the food was very good... drinks were good... My major concern and the reason why I am only giving one star is because of how long it took to get a servers attention... or when we did - if they remembered what we ordered... Which I may also point out that we didn't have any water, napkins, or silver wear until after our food came and we asked for them... read more

Yesterday I went to Applebee's for dinner during the Happy Hour special and Carrie and Megan were awesome attending to their customers and made the experience a lot of fun, as I was walking away from the restaurant Carrie was even nice enough to give me a ride home which I greatly appreciated, I'm definitely going back to Applebee's more often since Carrie and Megan made it a fun experience, the only reason why I give it 4 stars is I don't like going there when Tami is on duty, Tami isn't very attentive towards certain guests and seems to rush some of the customers, as long as I don't have Tami as my server then it's all good. read more

I don't hit stars because I personally enjoy apple bees. Good happy hour prices and menu. I love it! But every early day the bartender Tammy is absolutely rude! She will talk to her regulars, greet new tables, buss tables, bs with the host every time I come in. She acts like my young age makes me an inconvience at her rail. I work service industry, im a good tipper, and I'm not a demanding person. This isn't like this is a one time thing either. It is literally every time I come in for a beer, and its getting old. The other bartenders have no problems with me, and its very confusing. I hope someone talks to her about the nasty attitude I receive constantly from the Kennewick applebees from her, and her alone. I avoid the place when she works if I can. read more

I love Applebee's and this location food is great and I come here all the time it does get a little crowded but I don't mind. Still going to come here all the time because of their service and how good the food is read more

The servers were not attentive. The tables were dirty. The choices for vegetarians we're super limited and the food was mediocre and over priced. read more

Went out on a date night in the tri cities with my husband. This has been our first time seeking out a happy hour since moving home recently this year. Applebees used to be our favorite place to hang out on happy hour. We walked in sat ourselves at a table in the bar area. Their tap beers (Sam Adams and Irish death) were $5.25 a glass. Of course there were cocktails and stuff for $7 and the margaritas for $3.95. The waitress checked on us the first time just as we had sat down. I noticed a lot young staff that just sat around, talked and hugged amongst each other as if it was play time or something. I suggest waiting just a couple more mins to give the waitress a chance since we asked on brew prices and still waiting to figure out what we wanted to do. At this point it was 3 mins that had passed. I watched our waitress take and order and turn it in to the chef. On her way back through she could have stopped to check one more time on us before heading to the table in the dining area but she didn't. I figured that was it after 5 mins of waiting and every red flag popping up telling me to go somewhere else. Glad we did because the nomad has the same beer on tap for $4.00 on happy hour vs. applebees $5.25 a glass on their happy hour. Glad we left and tried a new spot. It was defiantly a better spot to have happy hour. read more

We come here often and tonight was one of the worst nights we have had service. We came in 15 min before happy hour was over wanting to get apps. We waited tell about 5 tell 6pm and then finally got up to ask if we could order as no one came to take our order. We order apps and one meal. Our food came and the wonton tacos we ordered had barely anything in them. Our waitress came by and we told her, her response was "I can't doing anything I will tell the manager" and walks away. She doesn't go to tell the manager instead goes and helps 3 other tables. 10 minutes go by and finally a manager arrives. We show him and he takes them back to the kitchen to get new ones made. We finish dinner and the waiter never comes by again to ask us for refills, or even to take our empty plates. Our table was left dirty as our waiter walked by numerous of times without refilling our drinks or asking to take a plate or two. This has been one of the worst experiences at appleb read more

Applebee's Grill + Bar - Table was left dirty for over 30 minutes tell we finally left! - American Near Me - Kennewick, Washington

Applebee's you have done an excellent job in taking care of us! We had just walked out of Red Robin because of poor service and we arrived on your doorstep moments later. I was pleased to spend my money on an tasty meal and fantastic service. The food really hit the spot and the restaurant was peaceful and clean. Hats off to Ashley L our server and the manager Brandon who really cared about us. We didn't need to share about our RedRobin experience to get the quality of service you gave. You shined and it showed, thank you. read more

So! I'll just start off by saying that, if I could do no stars I would. My family & I decided to go grab some drinks & i was surprised by the HORRIBLE customer service we had got from a gal named TISHA/TEISHA , something along those lines. I understand it was a pretty big party (10) so she might've felt a little stressed out, hence why when we got there, she took our drink order then never came back to take our food order, we ended up using the table order tablets (which some of us didn't know how to use) . She then came up to someone at our table who was 27 & said "I'm sorry I'm being so blunt but I hope that's your last margarita because you don't have your ID & I don't want to get my license revoked" which for my sister In law was no problem, she was sipping on it because Tisha had brought it to her, and not to mention she served a margarita to a FIFTEEN YEAR OLD that had gone with us and was waiting on her parents to pick her up, without asking her for an ID or anything. So speaking of license being revoked she should've really watched who she was serving alcoholic beverages to. She then later said, "Chris is going to take over because I'm going home." But about 50 minutes later I said hi to a friend and she was at the front seating people, which I don't understand if she didn't want to be our server or what had happened. We were perfectly find w/ guy that took over, his name was CHRIS he made sure we all had our drinks and was on top of everything! read more

Visited last night for dinner... the place was full. At first I was thinking about leaving because I assumed we'd never get served, but were seated promptly and our server was INCREDIBLE! She was fast with the drinks, friendly and attentive, and had appetizers on our table before we could blink... and they were HOT! The dinner was also hot and tasty. Great evening out... Glad we made it Applebees. Best service we've experienced there! read more

Lights flickered through dinner-a minor thing but still annoying. Messed up my order, but gave me free fries to make up for it. Overall good food and good service, a little room for improvement though. read more

I had French onion soup which was good. Two of us ordered the Bourbon Chicken and Shrimp. The chicken and shrimp was flavorless and dry. Sauce was left off! We had to ask for it. Too late to make a difference. Terrible meal. We complained but were offered nothing but excuses. Another member of family had Nachos - too hot! Inedible! 3 of 6 went home hungry! The service was ok but he didn't seem to care that we weren't happy. Get a new menu or a new chef! If nachos are extremely hot..SAY SO! Very expensive disappointment. We should have been given a credit for a new meal. read more