This company was assigned a repair of one of my appliances by Lowes under an extended service contract that we purchased. The technician showed up, said he needed to order parts and we never heard from them again. They refuse to answer the phone and believe they blocked us after a while. After almost 2 months of trying to make this work, we contacted Lowes who then told us the technician filed a report saying he was unable to do the work because he claimed it was out of warranty. I am sure he got paid by Lowes for the visit, so it sounds like he is either mistaking us for someone else or... Anyway, Lowes said there is nothing we can do until we "make things right" with this company. I just called my credit card company and filed a claim thru them. So, avoid both Lowes service protection and this company. Update: called mrappliance.com who gave me an appointment immediately and repaired the appliance the same day. They are awesome. I will now update my claim with Chase Sapphire to include reimbursement for these repairs. Advice remains: avoid Lowes and all their fly-by-night repair associates. read more

Zero stars. Performed a refrigerator repair and within 24 hours it was not working. They will not return phone calls and if you go by the physical address, you will find nothing. read more

We had a refrigerator serviced this past December. We followed the instructions provided to us via the owner, and at first the fridge seemed to be running okay but we noticed after a period of time it was not cooling sufficiently. It worked for about 12 hours, then started making noise. We contacted the repair man and he indicated that was normal for our model. We let it run a bit longer, but then unplugged it when it stopped cooling. We contacted the repair men and were told they were out of town; we assumed for the Christmas holiday and we would reconnect upon their return. My husband tried multiple times to contact the owner via call/text but no response or answer. When you call the number provided, it provides a disconnected message. I verified via our receipt that was the correct number. I then went to the business address listed at 10480 Grant Road Suite 112 today, however Major Appliance LLC is not listed as a current company, and a Counseling service is listed at suite 112 instead. We are needing our fridge worked on, as its still having issues. We have worked with the company previously with prior services, and have had no issues. While we don't want to assume the worst, and hope everything is okay, could someone please let us know an update? read more

Prompt. The owner came with son. The problem was diagnosed quickly and I was told the repair was more than what the machine was worth. Thank goodness for the extended warranty at lo,,,,es. They paid me full price of the 1.5 year old Maytag washer. read more

Answered the phone when I call right away. Came within an hour on a Saturday. Fixed not only the reason why my dryer wasn't working but the root problem Also turned the dryer door for me which turned out to be a great feat. Reasonably priced. Cleaned up after himself. Would definitely recommend. read more

This is a company I would never recommend to anyone. We own multiple homes in Houston and none of the regular people we use were available so we decided to give this company a shot. Have you ever been yelled at on the phone by the owner of a business because my sister can attest to that not feeling great. Have you ever been working from home for the day and mid-shower between calls hear the man who thinks he's home alone with your mom and the cleaning woman yelling on the phone at your sister? First of all - speaking in any raised tone of voice to a) a woman - unacceptable b) a customer - unacceptable c) someone who repeatedly asks you to lower your voice and control your tone - unacceptable The terms of service aren't given to you before hand so even if they come out to give you an estimate and have to remove a small appliance from bracketing to give you a diagnoses - they're going to charge you 65 bucks for the effort. The gentleman who identified himself as the owner said he's been in business for 40 years. Based on the 5 yelp reviews left by what I can only assume is friends and family....well....I have my doubts we weren't fed a few lines by someone who realized they made a mistake but rather than compromising or offering the diagnosis for free as the service charge was never discussed and securing the future business...this man chose to throw a tantrum and scare my mom who was home with him. Thank goodness I work from home the majority of the time. I was so disappointed and will be filing a complaint with the bbb and any licensing authorities in the state of Texas as well. You should never have to ask someone to leave your house 5 times. Buyer beware! read more

My oven stopped working so I called major appliance. Eric was very responsive and took care of the problem that day. He is highly knowledgeable and professional. I highly recommend his services. read more

There aren't enough words to describe how thankful my husband and I are to find and use the appliance repair services of Major Appliance, LLC. The professionalism, knowledge, and years of experience of the owner, Mr. Eric Monte showed by how quickly he was able to troubleshoot, diagnose, and repair the problems with our aging refrigerator. We are also forever grateful to him and his son (his assistant) for the same-day service. The repair costs are more than fair and worth every penny for the top-notch workmanship. We are huge supporters of small businesses. We highly recommend the repair services of this company. Wishing you continued success! Pete and Fran L. read more

Clam down, you got a bad review. It's part of customer service. The normal reaction from a paying customer is to call and at least offer what can be done to make it right. I worked in retail way too many years to know that customer service is what runs your company. I don't need your texts. I have a full recording of what happened during the service call. I was on my laptop using the recording feature the whole time. Accept your review, and move on. read more

I can't say enough about major appliance. Our fridge went out at 8pm and they were out the next morning at 930am with a new compressor. With 4 kids, you forget how convenient a fridge is until you are cooking out of an ice chest. The entire process was extremely easy and very fast. Major appliance was responsive, professional, extremely efficient and work was of the upmost quality. The entire process was done in less than two hours. Every other company I spoke with quoted me 6 hours of work and a 5-10 day lead time for parts. I highly recommend major appliance and will be returning for future needs. read more

Fantastic service and response time! I called to try to schedule an appointment for the following week for my leaky refrigerator and they came same day!! Two guys showed up and one was the owner! They were super efficient, loads of fun and charged me a reasonable price. Hoping I won't have to but would call them again in a heartbeat! They left feeling more like friends than service people. Highly recommend using them for all your appliance servicing needs!! read more

Super helpful. Called about a Samsung freezer not working and helped immediately. Thanks

They were doing warranty work on my LG refrigerator and put the wrong refrigerant in it ruining my fridge, LG had to replace it. Avoid them at all cost, they don't know what they are doing read more

I placed a description of my issue at 5pm on Yelp project "The refrigerator compartment is not cooling anymore after a power surge during an installation of a generator. it will not go below 51 degrees although set to 31 degrees. freezer at the bottom seems to be fine". Major Appliance diagnosed the possible issue based on my (bad) description. They are the only ones that gave me a idea of what I was looking as far as cost. But of course, they would have to look at the in person. They also would have to order the part. I agreed to the service call to verify the issue. They called me and said the part came in the next morning. Byron came out about within 45 min. and met me at my home with part in hand still in the Fedex bag. He looked at the issue removed all the shelves, food out and took the covering off. He said he found what he thinks is the issue. It was ice built up blocking air flow the refrigerator compartment that he showed me. He steamed the ice off. Byron told me he will not replace and charge me for the part, if it didn't need it. I ask how that could have, he stated could have been due to door not closing correctly. That is when I remembered that a couple of days before the installation of my generator my kids may have left the refrigerator door open overnight. DANG.... My refrigerator still 2 day later is now blowing cold again 33 degrees as it should be. The point is that these guys are very trust worthy. I appreciate the honesty and quick response time. They are great...... read more

I had a GREAT experience with these guys. They are HONEST and REASONABLY PRICED. My icemaker broke. They replaced it and we figured that there was another problem. It was a fuse. They came back and fixed everything. No weird charges, no nickel and diming for trips, etc. they stood behind their work. And they know what they are doing. Honest, good workers, responsible and responsive. They are really nice people too read more

Quick response. These guys were quick to respond, find out what was going on before they arrived and arrived on time. I had an office refrigerator not cooling. They diagnosed the problem and had it back up and running in about an hour. Not too expensive either. I was relieved we could repair and not replace it. read more

Fast efficient service from a knowledgeable technician on the day after Christmas. I highly recommend this company.

They arrived when they said they would, looked at the issue and diagnosed quickly and properly. Quoted repair up front and charged what they quoted. I needed a new dryer on my Under counter Bar Refrigerator. Most other companies I called said they would not even look at it because it is a Commercial Unit. Unit is now working flawlessly 24 hours after, where it would not cool at all before. In addition they looked at a couple of issues I had and gave some recommendations at no additional charge. I will definitely use them again and I highly recommend them. As a side note banter between Eric and Byron was professional and entertaining, as two Professors discussing the technical minutiae of HVAC theory. read more

I didn't have this guy come out to service but he gave really great advice and basically gave me the solution to my issue over yelp messaging. I think that shows his knowledge and integrity in providing service. He ultimately didn't have a ladder that could reach the vent to my 3rd floor townhouse but I still wanted to leave a good review for someone willing to help me with no benefit to himself. Thanks for being helpful! read more

Our 8 1/2-year-old Kenmor washer had been used heavily for several weeks and one morning water and suds poured out of the back. A plumber determined there was nothing wrong with the drain Major Appliance dispatched a technician who found nothing wrong with the mashine and asked a couple of pertinent questions: Do you have a water softning system? Yes, just recently installed. How much detergent do you use? Answer: Too much. We said thanks for relatively low-cost advice on how to avoid overflows. read more

I have a brand new washer that is 100% under warranty and they are listed as a preferred vendor to do warranty work. Once they found out I had a warranty repair they were non-responsive and of ZERO help after calling and texting several times. Reported them to the speed queen warranty company to remove from their list of vendors. read more

When my Speed Queen washing machine stopped working, I contacted Major Appliance, one of the few Speed Queen-authorized repair companies open on a Saturday. Eric, the owner, arrived at my house that same morning and immediately identified the problem. He called a supplier to order the two parts needed for the repair, then raced across town to purchase them. He only had half an hour before the company closed, but he made it in time. Back at my house, he installed the new parts, then provided me with tips on how to get the best results from my washer. He charged me nothing, I assume because my washer was still under warranty. Before I called Eric, I made the mistake of contacting a different Speed Queen-authorized repair company who misdiagnosed the problem and charged me $125 for a service called. Obviously that technician was clueless. From now on, I will rely ONLY on Eric. His professionalism, his honesty, and his knowledge level can't be beat. read more

Changed out a refrigerator compressor as part of factory warranty. Showed up as scheduled, called to coordinate arrival time, installed compressor quick and professional. Didn't cost me anything on a warranty, but I know from previous experiences, there are no cheap quality repair people. If you want stuff done right it will cost, and sometimes more than you want to pay, but quality repair people are not easily found. read more

Have no idea what those one star reviews are talking about. Eric came out and delivered same day service. Fixed everything, fridge and dishwasher and even gave away some business to another contractor that better suited my needs. Thank you for making everything work properly! read more

It's Christmas Eve and my fridge is back up and running. This team was fast, efficient, affordable, super knowledgeable, experienced, and I am so grateful. read more

I had a great experience with Major Appliance and I'm so grateful I contacted them when I did. My condenser fan and motor not only wasn't working but the compressor was moments away from also dying. My repair was completed same day for a fraction of the cost over other quotes on Yelp. I recommend this company as they do great work quickly and efficiently. My fridge had been running quieter and is cooling better than I realized. read more

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Major Appliance was the fourth appliance repair company I had been in touch with. The reason i'm taking the time to write a review is because they were flexible with their arrival schedule, responsive to my questions, answered the phone when I called or texted, showed up when they said they'd show up, and fixed my dishwasher on the first try. Highly recommended. read more

Eric was very very responsive during the entire process. He showed up exactly on time and repaired the compressor on my LG refrigerator. He also cleaned up another part that was building up some residue. Highly recommended! Thank you! read more

Eric was very prompt and knowledgeable regarding questions about my double oven not being hot enough. He provided me with the manual to try adjusting the temperature to see if it works before spending money on repair. I will definitely be calling him if it doesn't work. read more

Lg referred me to this company to get my washer fixed, the gentleman on the phone was extremely honest with me in regards to the issue with my washer. He tried to diagnose the issue over the phone, after doing so he told me I was better off buying a new washer because in order to fix it would cost more. I appreciate this companies professionalism and honesty. Highly recommend them. read more

because of the yelp ratings i contracted with mayor appliance which has turned out to be the worse experience of my life!!!! after payment of almost $1800.00 for a ge washer/dryer, they sent the appliance to be installed by installer david hernandez. d&l installations. the installer flooded the house and walked away. i contacted mayor appliance and they turned their back on me.....i could not get information to file a claim against either vendor. three weeks later i'm having to file under my own insurance, stuck with a deductible and mayor appliance wont't answer my calls nor give me the warranty and instructions that have been requested. the worst cons in texas---- stay aw major appliance! assume your responsibility! i pre-paid you.... i've got the invoice to prove it--- if you hot the money---you are liable for damages--- taking advantage of senior citizens is beyond f after months of wasting my time and chasing down your subcontractor that i was not aware of major appliances sending into my home..... you tell yelp that ive been covered through my insurance %...... who will cover my days without attending work, my $1,000 deductible and all the mopping and cleaning that i had to do.... no sir...... your customer service sucks !!! read more

Texted for my appointment and they showed up the next day and fixed our microwave at a reasonable price. So easy to work with!

Very disappointed with their service. In July the compressor in my LG refrigerator was replaced. Maybe with a new one, maybe not. Anyway in Sept it went out again. I had been complaining about the noise it was making as soon as it was installed and was told a noise complaint was not sufficient issue to replace the compressor. Apparently that was a precursor to the whole fridge going out again. Now no ice, no cooling and I am losing food, of course. They basically blew me off, now I will have to pay again for another company to come out. I hope they are better. No more LG products for me. Their customer service is the pits as well. read more

Reliable, punctual, honest, and expert in his field. What more can you ask from any service provider. I've had Eric (the owner) out a few times to my home, and he's always worked with me to find the best solution. During the holidays I had an oven go out, and he even found a person that was trading in her new oven for a larger sized unit, so he got me that other unit to save me a fortune. He also worked with my father to upgrade his appliances prior to selling his home. Expertly installed, and was even one of the things mentioned most by the potential buyers. read more

I purchased a dishwasher from loews, free delivery, will never do that again, ( promised one time came six hours later)anyway i found these guys through yelp, needed someone to install , guys were on time and cleaned up afterwards, believe me best price on installation and will call again.. read more

Major appliance did a great job. He answered the phone right away, showed up when he said he would within 30 minutes of the 2 hour window, and was very friendly and helpful. He cleaned out the dishwasher filter and tied up the wastewater line above the level of the dispose-all to prevent backflow. He said that my main problem was that the water going to the dishwasher wasn't hot enough. It's wintertime now, and the water in the lines is cold, and the heater of the dishwasher doesn't warm it up enough to get the dishes clean. It also had trouble drying the dishes, which was also probably related to the lack of hot water. He recommended that I change the valve for my hot water under the kitchen sink to a double valve, and have the dishwasher water come from there instead of it's own line. He even drew me a picture of the valve that I needed to buy. read more

It was indeed a very rare pleasure to meet the two most pleasant, incredibly knowledgeable, efficient and generous people and they also addressed and fixed all of our issues! We had an LG dryer that was making a loud knocking sound and that was diagnosed and repaired the same day. We also had a Thermador microwave that had stopped working in the 1990s. They again were very familiar with this and able to fix the issue by replacing parts (and not a new microwave which would have cost perhaps $1000) that same day. The cost overall for the diagnostic, parts and labor was incredibly reasonable and they do guarantee their work for I believe 90 days. We noticed later that the power seemed to be cutting in and out on the microwave (unrelated to the work they had done). They came back to our home, diagnosed the issue and fixed it at no cost as it was related to some issue we had with a fuse (my apologies for not being at all technical about this!). They were so generous with their time and again incredibly efficient in their diagnosis and repair. If we could give 10 stars we would! We absolutely know where to go for any future issues and will very gladly recommend them to our neighbors, friends and family! read more

My LG refrigerator fan was making a rattling noise all week, so I called Major Appliance on Friday evening. Eric and Byron came out on Saturday afternoon to check and within seconds of arrival had diagnosed the problem. Quick, friendly, and knowledgeable. We've added Major Appliance to our speed dial if any other appliances start acting up. read more

Wow! Do yourself a favor and call these guys. can't say enough good things about them! I called them mid-day on Saturday about our LG washing machine. We had a major leak. I hadn't been able to wash clothes all week! I called them and Byron came over within 2 hours. He had the machine opened, found the cause and had it fixed under an hour! The whole thing cost $129! Other companies wanted $100 just to come diagnose the machine. Byron is a super nice guy and made it a pleasure to work with him. We were about to go to a laundromat. I'm very thankful and will buy my next machine from Major Appliance. read more

Fixed my washer drain issue timely. Gave me a quote and it was under that once they saw the actual problem. They were quick to respond and was courteous. Thank you! read more