We've bought most of our appliances at Appliance Direct and keep coming back for a reason. This visit reminded us why. Our new refrigerator started leaking, so we called for warranty service -- and Chris reached out the very next day to schedule a time. He came out, ran into a parts issue, and was straight with us about it. Back the next morning at 9am, fixed in minutes. While he was here, I mentioned something that had been bugging us since our dishwasher was installed -- our touch faucet kept randomly blasting water out of nowhere. Not even his call to fix, but he took care of it anyway. Chris is exactly the kind of technician you hope shows up. Knows his stuff, communicates well, and actually listens. -- He's a keeper!​​​​​​​​​​​​​​​​ read more

Appliance Direct - Kitchen appliance - Appliances Near Me - Merritt Island, Florida

We have purchased a few appliances from them over the past couple decades. As we have in the past we experienced knowledge staff, a nice selection and no pushy, stalker sales people. Paul was great and went the extra mile to find the black stainless we wanted. No pressure, great selection, in and out quickly and delivery next day! Thanks Paul! read more

Appliance Direct - Paul at Appliance Direct in Merritt Island. - Appliances Near Me - Merritt Island, Florida

The salesman was awesome but if you get insulation and they're missing a small washer, they'll leave your refrigerator there with no water hooked up. It's a beautiful fridge but the waterlines not hooked up and now I got to spend an extra $99 on a Plummer because your delivery guys are idiots. It went from five stars to three stars because I don't have a water or icemaker. You're coming tomorrow to make everything right and we will make it a five star rating once I'm smiling with a ice maker and water maker/new magnet. read more

4 months ago I spent $1,300 on refrigerator from here. I paid for the "extended warranty" and was told "We manage the entire manufacturer warranty process for you, you dont have to call - just call us." The first time, sure they got someone out. The second time I was told its not our problem its the manufacturer. One of the "extended warranty/service plan" selling points was if they can't fix it in 3 tries - we replace it. Well, today was the 4th visit. I still have a warm water dispenser that doesn't cool. I lost all the food the first day I bought this and stocked it up - because it went warm. Then I had them out, "fixed" lost another lot of food when it stopped working a week later. This is a tower of lies. The last review was deleted likely because this company pays for the "Yelp Premium Plan" so I'm sure this one will be too. Yelp and Appliance Direct - a couple made for each other. read more

I don't normally write reviews, but I wanted to post one for Appliance Direct in Merritt Island. I worked directly with Brock Gaul. He was not only extremely knowledgeable about the appliances, but helped direct me towards the products that would be best suited for our needs. Service was professional and quick. Kudos to Brock and his team! Thank you! read more

Had Brock as a sales guy who was informative and helpful. He quotes us a firm price on a stove and recommended the specific stove and knocked $10 off when I asked for a veteran discount. After agreeing to this price, he began pushing a 4-year extended warranty - repeatedly stating that the warranty was $70 and that amount is refundable after 4 years if you don't use the warranty. Nope! Funny games started here. I figured why not, it's only $70. My wife paid Brock at the counter while I prepped the SUV for the stove. Get home and I notice the invoice had $129.99 (plus tax making it $138) for the $70 warranty Brock talked us into. Went back to the store the next day and spoke to manager Rob - who is guaranteed to piss you off and give you a headache. Made it clear to him that we no longer wanted the warranty (bait & switch from $70 to $138) and that he should credit my credit card back for $138. Rob had every trick in the book up his sleeve to deceive the customer - stating he would only refund half of that cost back to me. Huh? Forcing a product onto the customer when they don't want it? Great business model, Rob. He stated that the price of the stove was adjusted downward, when I agreed to the extended warranty. Huh? Makes no sense - I agreed on a specific price for the stove with Brock. More senseless babble from Rob and him insisting he will only refund half of the $138. Then Rob says something like, "Oh crap, Brock already invoiced the order, he is making it hard for me". I told Rob, imagine how we the customer feels. Rob says, "let me see what I can do". At the end, he only credits $97 and change back to the credit card, of the $138 bogus extended warranty charge. What the hell? Where does Rob come up with these numbers, and deceptive excuses for how they mischarge the customer? 20 minutes later, I call Rob and insist he do the right thing and credit me the remaining amount - else I will dispute the incorrect portion of the total charge. Rob panics at this point and immediately credits me the remaining amount. Why put a customer through this nonsense, Rob? Do you need the money that badly? Why would you treat customers like dog poop? Why would you insist they have a product that they make clear to you that they don't want? Such a sleezy, used car salesman style, of doing business by Rob at Appliance Direct. Sad and pathetic. I DON'T recommend doing business here due to deceptive charging practices and disregard for customer satisfaction. read more

I have bought appliances here years ago but I will never go here again! When I purchased a refrigerator this Monday they required me to buy a hose set from them and to go to Ace to get a new union for the water line. Then when the delivery people showed up today they refused to hook it up. So I had to call and schedule a plumber. Part of the reason people shop at this store is that they offer free haul away of your old appliance. After the installers left I went out to find they left the old refrigerator on the sidewalk. I called the store and they were like "too bad". The installers told him it was infested with bugs Total lie. I told them as much but they didn't care. I offered to send them pictures. Now I have to find someone to pick it up. All in all the worse customer service I've experienced in my near 60 years of life. read more

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No Stars. Forced to select rating. Botched delivery. Sold used products and was never informed. Purchased extended warranty but New Leaf insists product is still under manfacturers warranty. Manufacturer says warranty expired 7/2022? No one will return our calls. Forced to stop payment on credit card. Seeking counsel. Feels like we were robbed. Not nice at all. read more

I purchased a washer and dryer from Appliance Direct in Merritt Island, June 2021. Sales person Anthony. Delivery was excellent and on day they promised. Appliance Direct was in the midst of changing the computer system. I was informed delivery may be delayed. It was not! Delivery men were professional, knowledgeable and courteous. Washer worked excellent. Dryer would not heat.....BUT SERVICE WAS STILL EXCELLENT. Manager Doug worked with me and gave me four options to resolve my problem. I had an electrical problem. When resolved the dryer worked excellent. I appreciate the caring and professionalism even before I discovered the real problem. It is my heart's desire customers will treat merchants with kindness and patience since all businesses are in the recovery process from COVID 19. GOD'S BLESSING ON ALL, BETTY HUBERT read more

Terrible experience. Will never shop at Appliance Direct again. Sold me a damaged microwave and would not replace it. BEWARE!

Appliance Direct Sells inferior product from popular brands we know and love in our households. However do not confuse them with other appliance stores. I inherited a Maytag dryer purchased at Appliance Direct on 12/29/20. The 1 year warranty expired on 12/29/21. I purchased the home on 1/4/22 and the dryer failed on 1/29/22 for a total repair cost that was over 50% the original purchase price. DO NOT BUY FROM APPLIANCE DIRECT read more

We just went to Appliance Direct in Merritt Island and NEVER AGAIN. I will not spend one penny there! The salesman followed me around telling me about his political beliefs and how the other side lies. He went on and on, even after I politely tried to change the subject, even after I said I was of the opposite political belief and didn't like arguing, he kept on. My husband and I both tried to talk reasonably with him but he argued and was too ignorant to understand you don't badger patrons about your politics! How can a company have an employee berating shoppers for their political beliefs?! Unbelievable. read more

Likely one of the worst companies Ive had to deal with. I shopped online for a range. BUT the website would not allow me to buy it. I called and was told the website is not used by them anymore (BUT they leave it up to entice and irritate people) Before I could ask questions about stock and delivery, he disconnected the call. I called back (From Europe) and was told there was no stock and the only ONE they have in stock is almost DOUBLE the price of the one they proudly advertise. Run from these guys, their whole "we are lowest cost" schtik is fake. The only thing worse than their juvenile, corny commercials is their customer dis-service. read more

I bought a dishwasher last week. Upon arriving to install it I was informed they couldn't install it because the water value was corroded and they didn't want to be liable. I fully understand that so I hired a plumber to replace the value. After doing that they came back out to install the dishwasher. Upon installing it they found out the pump was defective so instead of returning the dishwasher and changing it out they left it and now I am stuck with a defective dishwasher until whirlpool can come out to verify the pump is bad. This is terrible business. Very shady and I would highly recommend going elsewhere read more

I was in town from California visiting family. I bought my parents a refrigerator here. I did research ahead of time so basically walked in the store, found the fridge and bought it. Matt helped me and the transaction went smoothly. Delivery was OK. I think the driver tried his best but he managed to put a noticeable scratch on the front door. Appliance Direct offered me a discount, but what I really wanted was an unblemished appliance. Matt agreed and a couple of days later we got a brand new fridge flawlessly delivered. I really appreciated Matt stepping up and doing the right thing by replacing the damaged one. Unfortunately a week later (the day before Thanksgiving) the refrigerator stopped working!! I was back in California but somehow a repair person showed up. He got it working temporarily until the new parts could come in. Obviously it was under warranty so the parts were ordered and replaced following the holiday. Refrigerator might have been cursed (I hope not) but Matt's customer service was stellar. read more

All the employees were wearing mask so I felt very safe shopping in the Merritt Island store. Manager was very helpful and attentive. I always get my appliances here and never have had any issues with the product. I recommend shopping here and will be back again. read more

Buy all my appliances here. I have a truck so I pick them up myself. I do property management for a rental company and we buy all our appliances here too. Always polite sales persons, good prices and most of the time what I need is in stock. read more

Wish I would have read these reviews before my parents and I went out looking for a new refrigerator for our condo. We have had nothing but problems. Seal was defective and water was dripping all over the floor. Replaced door which has a scratch in it. The freezer is now dripping water. They say this is normal since the humidity is so high in Florida. Trying to get Whirlpool to handle this but they aren't being very helpful either. They are calling our appliance used! Had trouble from day one as a brand new appliance. I wish I could choose less than one star read more

Doug and John were were helpful assisting my selection of new washer and dryer. Doug provided facts that backed up my selection when i called him before delivery needing reassurance. Then to top it off, the contractor Michael who picked up the old machines and installed the new was efficient polite and very helpful . read more

The sales force here is only out to sell. Once you are out the door, you are on your own. I actually overhead the salesman say "tell him I'm not here" to a call from a previous customer looking for help with an appliance they bought just months before. They lured me saying that I would get a credit if I used their financing service. Months later when I didn't see the credit, the salesman ducked my calls. The finance company stated they had no promotions with Appliance Direct at the time of purchase. I will not return. read more

Appliance Direct Merritt Island is our choice for appliances. Doug, the manager, couldn't be more helpful. We had a recurring issue with our Kitchenaid fridge and Doug went above and beyond to get us a new fridge. In the future all our appliances will come from Doug at Appliance Direct and we will make sure to purchase the extended warranty which helped Doug get us a new fridge. We recommend them highly. read more

Just purchased a scratch and dent fridge for my garage. Amazing deal. Guy went above and beyond for me. Delivery service was perfect. Thank you for my beautiful garage fridge. Love it! read more

Appliance Direct - My new scratch and dent garage fridge. I love it! Thank you Guy! - Appliances Near Me - Merritt Island, Florida

Bought refrigerator on 11/25/2022 at 12pm, was told it would be delivered next day by sales person. Received phone call from delivery person around 9am on 11/26 (a Saturday) stating delivery would be between 6pm and 8pm. At 6pm 11/26 I received another call from delivery person stating they wouldn't be able to deliver my product and that I will need to wait until the the following Monday around 10am-11am to receive it. Now not only am I paying for the delivery fee, but I have to lose money by staying home from work half the day because of Appliance Direct incompetence in delivering their product when they said they would. I have yet to hear anything back from Appliance Direct on how they will rectify the inconvenience of their incompetent delivery process. Bottom line don't expect to get your appliance on date of delivery agreed upon and expect to miss work, and don't expect to get a phone call from store management because they obviously don't care, they already got your money. read more

Great selection and prices I have purchased from here previously and just recently purchased a dishwasher and washing machine. This is the best dishwasher ever and super quiet. The only thing to know about this place is that it is understaffed. It usually takes 10 minutes to get a salesman to assist you. I can't wait to see how well the new stove and refrigerator holds up. read more

I purchased new appliances from appliance direct in Titusville on may 19th and promised delivery according to the invoice on may 27th. John the store manager called me on Friday May 25th and informed me that they are still waiting for a item to come in. Fast forward to today I have not heard back from them so I call the store spoke to John once again he informed me that one of the items are back ordered 3 months and offers me a lesser product at the same price (bate and switch). I told him that it is not acceptable and asked for a refund. I was told that would be fine but I would be charged a 20% restocking fee as this was a special order(I was not told it was a special order as the items were on display at the front of the store as advertised special). When I told him that was not acceptable he basically said I was SOL and hung up on me. read more

Jace, our salesperson, was terrific. Very friendly, helpful and efficient for selecting our washing machine. Then, Keith and Bob were able to quickly deliver and hook it up. Great service by Jace, Keith and Bob read more

Absolutely horrendous customer service! Bought a Maytag washing machine with agitator and deep fill option. After 2 weeks, noticed deep fill option was not functioning. Called Appliance Direct (AD) and they informed me that I need to work issue through Maytag, gave me the phone number. 1 week later repairman comes (AD recommended repairman on their website) and contacts Maytag support. Per Maytag support, this model does not have deep fill option (listed in the manual and on the machine and briefed option existed by AD salesman). Repairman and Maytag said there were no error codes. Contacted AD and asked how to resolve the issue. AD informed me that this machine does have the deep fill option and as long as Maytag said there were no errors they could not assist. Since machine was used they could not take back and all issues had to be resolved through Maytag. DO NOT BUY FROM HERE!!! THEY DO NOT PROVIDE ANY SUPPORT FOR THE PRODUCTS THEY SELL!! I am now stuck with a 1 month old paperweight that does not wash clothes. As others have stated, I was not informed by the salesman of the no return policy. Update - posted to their facebook page; rather than reachout for clarification, they deleted the post. That is quality customer service at it's finest! Shop at your own risk! read more

Manager off and no one available to help. Brought two stoves and one dishwasher two days ago. Stove delivered yesterday does not work. Employee tells me today that I cannot return for another stove that I must contact the warranty at Whirlpool and have them come out. Absolutely no help at all. Have not even had the stove 24 hours?????? Whirlpool says it can be returned within 48 hours of purchase. They indicate that the technician representative can't come out until MONDAY??????? Store employee says whirlpool must give a code before they can return it. There are no other phone numbers to contact the corporate headquarters to get help.... This is stupid. read more

The customer service at this Appliance Direct is above-and-beyond. We bought several appliances here. One, a Maytag washing machine was horribly loud and annoying. We went back to the store, they let us upgrade to a better LG machine with direct drive and anti-vibration technology. That LG is the quietest washing machine I've ever heard. I am well aware that this is against the return policy and that the store lost money on the swap, but Doug the general manager said the most important thing was that we were happy. read more

I do not recommend buying from this store..save yourself trouble and go to Sears, Home Depot or Lowes instead where the same products, competitive pricing, real customer service and trustworthy sales practices are offered. This location did not inform my 87 year old father of their no return policy (signage which they did not point out to him is deceptive plus they did not have him sign on their receipt in the acknowledgement block stating he was aware of the no return/refund policy). The washer itself is fine (I assume) but the 50+ year old sewage lines cannot handle the volume of water released so on the first wash with the new washer .. his kitchen flooded. The store will not give a refund .. taking advantage of an uniformed elderly person who lives on a low fixed income. The did however offer to have another Appliance Direct entity call him to make an offer to buy the unit back from him at a significantly reduced price..what a scam!! This store and chain does not deserve our business. Beware! read more

I was hoping that I did not have to write this review. I reached out to the corporate number for Appliance Direct almost a month ago and have not received a response. It is not the store or the products that were the problem. It was the delivery company that they commissioned to deliver our refrigerator.'Hometown Delivery' or something like that. There was a miscommunication regarding the delivery charge. The men that came were rude, insulting, extremely unprofessional, lacking customer service skills, and yes, violent. The head guy was going to assault my husband. No joke. I was scared. After they left, we also took video showing the fridge was not leveled at all, which should have been part of the install. It was also very dirty inside and out. We have done business with this store before and had 5 star experiences. I don't know if they changed the subcontractor for delivery, but, consider this a cautionary tale if purchasing from Appliance Direct in Merritt Island. read more

Bought a scratch and dent refrigerator which was more scratched and dented by the day of delivery. Hometown Delivery took my screen door latch off for delivery and put it back together in a way that it will not come to latch correctly without being manually closed. Similarly, they didn't set up the fridge door to close when pushed-to. They spilled water all over the wood flooring as they took out the old fridge. They broke out the freezer drawer divider. I started contacting Appliance Direct upon delivery - spoke twice with my salesman who never called me back to make corrections. Wrote Appliance Direct customer service - never got a response. I'm now working through my credit card company to get this resolved, get a refund, and the fridge picked up so I can do business with a reputable company. This is particularly disappointing as I will have to pay to have the screen door corrected, am probably out the $50 cash/check required to pay to Hometown, and was a previous Appliance Direct happy customer. read more