Well it was finally fixed. Though I purchased "in the box" I got a fixer-upper. It was cheap…read moreenough. And I probably would buy there again.

The service is great and the value is top notch h for the prices! So many appliances to choose…read morefrom. They have a new showroom with a lot of models and brands to see.

We've bought most of our appliances at Appliance Direct and keep coming back for a reason. This…read morevisit reminded us why. Our new refrigerator started leaking, so we called for warranty service -- and Chris reached out the very next day to schedule a time. He came out, ran into a parts issue, and was straight with us about it. Back the next morning at 9am, fixed in minutes. While he was here, I mentioned something that had been bugging us since our dishwasher was installed -- our touch faucet kept randomly blasting water out of nowhere. Not even his call to fix, but he took care of it anyway. Chris is exactly the kind of technician you hope shows up. Knows his stuff, communicates well, and actually listens. -- He's a keeper!​​​​​​​​​​​​​​​​

We have purchased a few appliances from them over the past couple decades. As we have in the past…read morewe experienced knowledge staff, a nice selection and no pushy, stalker sales people. Paul was great and went the extra mile to find the black stainless we wanted. No pressure, great selection, in and out quickly and delivery next day! Thanks Paul!

Title: Beyond Exceptional Service at the Merritt Island Home Depot!…read moreI am writing this review to express my deepest gratitude for the exceptional service, integrity, and dignity I experienced at the Merritt Island store on July 20, 2026, around 6:30 PM. As a below-the-knee amputee, navigating large stores can be a real challenge. I was in a mobility cart, completely lost while trying to find irrigation piping connectors and glue. I had been wandering around for about 30 minutes, and at one point, my path was blocked by a large rolling ladder. Without me even having to ask twice, your amazing employees jumped right in. They moved the ladder out of my way and guided me directly to everything I needed. Without their help, I honestly would have been stuck in the store until closing time! On top of that, they even helped me check out. I'm usually not a fan of self-checkout, but they stepped up and took care of everything for me with total kindness and respect. It is so refreshing to be treated like a real person. By far, this Merritt Island location is the most exceptional Home Depot I have ever visited--and I've been to stores all across the country (both before and after losing my leg). Lowe's doesn't even come close; they don't treat me with the human decency I experience here. Home Depot is my absolute only choice for a hardware store. To management: you have trained an extraordinary team--don't sell yourselves short! In my book, this is the single best Home Depot in the nation. Thank you from the bottom of my heart for all that you do. Please share this with your entire team so they know just how much their kindness meant to me. Gratefully, Brian

I rented a truck for an emergency move; Ruth who works in the tool rental/rental section was…read moreincredible. I was in a bind time wise and she made the process so smooth and easy!!! I am so thankful. Thank you Ruth!!

I purchased a refrigerator in September and after a few months the freezer portion was no longer…read morefreezing anything. I called and spoke with the owner, Bob, who exchanged it for another and can't be happier with the customer service I received. Also, the father and daughter who delivered the new refrigerator were so very nice and professional. I would not hesitate at all recommending this business to anyone. They obviously stand by their word and are all about pleasing the customer. Thank you!!

Appliance warehouse in Cocoa. Sold me a defective wash machine. I had problems with my wash machine…read morethe first day I bought it. I had them come out. And all they did was say they put in a new circuit board. The guy didn't say anything. He just came and looked at it . For about 5 minute's. Then he left, and now the wash machine line is doing the same thing. I called them and they said the 30 day warranty was up. I'll never buy anything else from them. Obviously I didn't have money for a new machine as it was. Only to have them take advantage of me.

I called with a question after hours and Steve took the time to offer several suggestions that I…read morecould try for FREE that wouldn't require a service call. Who does that. What a great guy. He's earned my business when something more serious breakdown for sure.

Steve was FANTASTIC. He returned my call/ text promptly. He phoned and diagnosed the issue over…read morethe phone and walked me through an easy fix. I would HIGHLY RECOMMEND. I went from frantic to washing clothes with a Very short period of time. USE THIS SERVICE PROVIDER WITHOUT RESERVATION

Store is great. Manager is great. Delivery guys were good until they left without telling me the…read morecold water was turned off and I would need to cap the water line before turning on cold water. (New fridge didn't have water and ice feature.) if they would have just said something the whole thing would have been good.

I got a great deal on a side by side refrigerator/freezer that was delivered promptly and installed…read moreperfectly. I got a refund for the new water line because the old one was adequate. Credited back to my account immediately.

Electrician Robert is by far the best in his specialty. Responded immediately with expedited…read moreservice, detailed quote provided in less than 24 hrs, and even returned 2 days later for an unrelated emergency call! He provided the best price of 3 quotes, and even captured 3 things both other companies overlooked in their estimates, plus one mistake which would have been an increased cost to the HOA. He knows the code and does everything by the book, protecting the interest of the customer, with immediate communication to share his analysis & recommendations. My condo community has used many vendors in a variety of trades, and Robert's knowledge, communication, quick responding and fair prices make him shine above all others. He is the only electrician we will use moving forward. We've counted on him for major projects like full electric panel replacements for multi-unit buildings, plus 2 urgent service calls for other matters. Same day response to all! Highly recommend!

Well it's been 2yrs since my last appliance repair. This time it's the ice maker. I received…read moreexcellent communication and a next day service. Tony arrived 15 min prior & got right to work. He was thorough informative & didn't try to up sell me. Unfortunately the part I need is no longer manufactured. But Tony said the fridge is in great working order. The ice maker still works I'll just tolerate the moris code for now. Thank you for your professionalism, timely, honest service.

I have the original 1962 GE Wall Oven in my home, I did not want a new one. The thermostat and…read morebroiler were fried. It was down for two years. I called Top Line and got JBs info, and he repaired it. No other appliance repair that I called would work on it. JB got the parts and repaired it. I love cooking in it and he did an outstanding repair job. Everyone else refused to work on a wall oven. I highly recommend this service and would use again if I need to. I would rate 10 stars if possible.

a gasket was ordered for my freezer it was wrong size had to open the box to see what was inside…read moretook it back owner JB said he found another one that looks like it fits but he needed additional money well that one didn't work either he refunded the additional money but I've been siting for a year to be reimbursed the original $124 this dude comes up with every excuse imaginable credit card was hacked got a new one and he says he can't refund it to a different card! WTH Im a cashier I do it everyday So I asked to put the money he owes me on another freezer he said he'd love to do that but that's money outta his pocket. Not sure he even has a license as I've been looking..... really really unworthy business man screws customers out of money! I was out of a job at the time and could've used the money or a new freezer! Thief and dishonest as well as a liar and con

The prices were right and we got a working washer and dryer set. We paid for delivery and they…read moreoffered a 60 day warranty with their product and services. The washer machine we received needed to be replaced within the 60 day warranty period. It did take some phone tag with Chris and Al to set up a time that worked for the service call but it was worth it. After Al came out to take a look at it he replaced it free of charge with a better machine. We set up our own water, electric, and drain hook up points so we can not speak on that part of their services. We would shop here again and thank you for the machines!

If I could give this business 0 stars I would. Purchased a washer and dryer from him on May 7th…read more Dryer quit heating on second load. He came out and "fixed" it. Dryer will now heat but does not turn off on its own. Washer agitator did not work properly. He came and "fixed" that too. After 2 loads of him fixing agitator the washer now throws about 4 codes and will not turn on. I have spoken with his office manager (I cant remember her name but she is very nice) at least 4 or 5 times now and she keeps telling me that Al will call me back. Well, its been over 3 weeks and I am still waiting for him to call me back and advise what I am going to do with these POS washer and dryer he sold me. I finally just had to go buy a new set that worked as I cant wait for this man to pick up a phone and take 2 min out of his day to resolve the issue as he stated he will not give a refund. I guess i am out 450.00. Very poor business practice and I feel he just stole my 450.00. I am a small business owner myself and would never do this to my clients.

Everyone here is amazing nice and just spot on. I just can't say enough nice things even call Hq…read moreand told them how amazing they are

Before you waste any time reading my review, I strongly suggest you try and call Mattress Firm and…read moresee if you can speak to a customer service rep. My money is that you will not get through. Keep that in mind as you search for a company to buy their product. My experience with Mattress Firm started in May of 2020. After I purchased the mattress and it was delivered my problems started almost immediately. I thought I would do the right thing and give it some time to "break in". It wasn't as firm as I was led to believe and after a couple weeks, I rotated the mattress 180 degrees to see if it was any better and for a few days it actually was. After 100 days I finally called the sweet lady who sold me the mattress and I described the condition of the mattress which had developed "mounds" in a few places. She then informed me that the mattress was defective and remember "it was built by machines" I was then told to come in and select an exchange mattress and the nice lady would pick me out her two favorite choices. I did and her two choices were nice. I actually selected the one that was the same price as my original one. We then discussed a few solutions to the firm issue and settled on one of their products that you place under the mattress and on top of the box springs. I purchased them (two twins) for a price of $130.00. I was told that the mattress would be delivered the next day between 4:15 and 6:15 No other questions were ask of me nor was the condition of the mattress brought up. It's now the next day and I get a call earlier than expected. Two men came to my door with mask, gloves and booties on and when they came in, I ask them to not prop the glass door open as I have pets that could escape. He ignored my request and said he would shut the main door. Once they came into my bedroom, they immediately said there were stains and they would not pick up the mattress. Then they called "CORP" and started speaking Spanish up until they left the house. The best part of this story is the fact that, unknown to them, I'm bilingual!! SURPRISE. They said they would send a picture to see if Corp. would give them approval to pick it up. As they did that, I called the nice lady who sold me the mattress and found out that a very different person had apparently eaten the nice lady. I even ask her if she had seen the "stain" and she said no and that" nobody would pick up a stained mattress. Want to know the best part of this, the stain was only a little spot I wiped away with a tissue. I have pictures of the mattress and no "stains can be found". It gets better as you all remember the $130.00 boards I bought? You guessed it; they drove away without giving me my purchase. The one guy who couldn't keep his nose in his mask did come to my door with NO protection to tell me they wouldn't be taking my bed. I was told that it would take 5 days to get my money back on the $130.00 purchase and I'm still waiting to see how that plays out. Defective mattress and a spot that can't be touched by 2 grown men wearing gloves, masks and booties. Doesn't get much softer than that. AGAIN-DEFECTIVE MATTRESS. Case closed. Please buy from anybody else. Not only did they not replace a DEFECTIVE mattress but they failed to give me what I paid for. If you like delivery people dictating the safety of your pets or children and speaking in a foreign tongue in your home discussing who knows what ( I know what but they don't know it) then this is your company. If you didn't try to call their main office, you aren't missing anything-NOBODY ANSWERS.