All I can say is WOW!!!! East Coast Appliance you all rock!!! Needed a new refrigerator and Josh y…read moresales rep did a fantastic job! Shout out to Valentine and Carlos the delivery men did a perfect install job! Love love love East Coast Appliance.

East Coast Appliance has been a total disappointment and I would avoid buying here at all costs!…read more The story begins with my husband and I needing a new refrigerator for our summer rental. The ice maker was no longer working in our old refrigerator. We went to East Coast Appliance in search for a new one. We repeatedly reiterated to the salesperson that we needed a refrigerator that would make lots of ice because of the number of the people in summer rental every week. The salesperson told us he had just what we needed. He insisted the refrigerator he showed us would make lots of ice. No worries he said. We even commented how large and how perfect the large compartment was at the bottom of the fridge that we thought was for ice. Our salesperson should have corrected us if it was not a compartment for "refrigerator made ice". We purchased the fridge and had it delivered the next day. We had to return home immediately following, the next day delivery, so we didn't get to check out how much ice it made until 3 weeks later when we returned. We were totally surprised when we found out it wasn't making any ice except what came of the outside door where the water output is! We were even more shocked when we called to find out how to get the ice machine working that there wasn't one offered with the model we purchased. After multiple calls trying to speak to our salesperson, we were told that the model we purchased does not even have freezer ice maker. According to our salesperson and his associate we were told that no kitchen-aide refrigerator has a freezer ice freezer maker-WHAT?!? We wanted to return this new unused "no ice-making" refrigerator and so we went to the store to confront and resolve this issue. We were told that it was too late to return the refrigerator and there was nothing they could do about it. They did not give us any way to resolve this issue other than buying a new refrigerator. Needless to say, we are not happy with this establishment and do not recommend their business.

My wife and I decided to try ECA after her sister had recently purchased a brand new "French door"…read morerefrigerator and she had a positive experience. We went to the Military Hwy location and Ty met us as we walked in. Ty was very friendly and patient with us as we were shopping for a new refrigerator and an electric range. He showed us what they had and we picked out the ones we wanted, he was great to work with and he completed the transaction with ease. My made us feel like valued customers so we vowed to look him up when we return to shop for a washer and dryer real soon before he goes on vacation. Great selection, great value. Will update review once we receive delivered items, unpacked and installed.

ECA is my go to for any appliance. Their knowledge, experience, service, communication and…read moredelivery are all first rate. Thank you for an easy and smooth transactions!

We were assisted by Charlene at the Customer Service Desk. She went above and beyond to assist us,…read moreas well as many others waiting in line. She always smiled and kept her cool under trying circumstances. Charlene is definitely an asset to The Home Depot!

Do not use this HD for appliance delivery!!…read more Whomever Home Depot (Celebration Station) uses for appliance delivery is awful. Delivery team (two people) did not use a dolly to bring a new refrigerator in to my house an up to the second floor. In not using a proper dolly, they manhandled the fridge up the stairs doing significant damage to the hardwood stair steps and engineered flooring at the top of the stairs. They also tracked a bunch of mud into the house. Then they literally stood there with their hand out for a tip. I filed a claim with HD's delivery insurance company (Sedgwick). Absolutely awful. Sedgwick takes a week to answer emails. They claim they called me, but no Voicemail left and no record of calls on my AT&T call log. Seems Sedgwick is ghosting me, just hoping I'll go away. Called HD Celebration Station and they did not care.

Continually pleased with my experience at Ferguson--whether it be as a homeowner or on behalf of my…read moredesign clients. Each time I walk through those doors, I am offered a warm welcome (and a life-sustaining coffee!) Not once have I felt I was a bother or like I was interrupting anyone's day, which is sadly not the case in all establishments. Aside from a pleasant experience, the team at Ferguson exceeds expectations with their in-depth product knowledge. I truly value the investment of continued education and how that information is then shared with me and my clients, equipping us to make the best selections with complete clarity. Where I feel Ferguson shines brightest is in their handling of any issue that may arise. When life inevitably throws a wrench, the true measure of service is how any wrinkle is addressed. The Ferguson staff has yet to disappoint, bending over backward to smooth any issue out whether it is their responsibility or not. With that in mind, shop at Ferguson with confidence that you are receiving the best service before and after your purchase!

I am extremely upset with this entire experience, and I've already shared my disappointment with…read moremultiple people and will continue to do so. It should never take months of back-and-forth just to receive appliances. After all that waiting, the presite technician showed up only to tell me that both the electrician and the kitchen designer did shotty work and that "they should know better." After waiting all this time, the presite appointment was not only unhelpful but completely inappropriate. Instead of reviewing the site professionally or offering solutions, the presite technician made dismissive and unprofessional comments, stating that the electrician and the kitchen designer did "shotty work" and that "they should know better." There was no attempt to work collaboratively or explain what was actually needed to move forward. The appointment felt more like blame-shifting than a productive step in the process. Additionally, I felt uncomfortable during this appointment. I was alone in my home, and the way I was spoken to felt condescending and dismissive. I genuinely felt that I was treated this way because I am a woman and was alone at the time. That is completely unacceptable and should never happen in a professional setting. When the installers finally arrived today, they were professional and courteous, which I appreciated. Unfortunately, during the installation, our vent hood was scratched. This is especially upsetting given how long we waited and how much this project has already cost us in time and stress. Now we are left dealing with additional repairs and coordination that should never have been our responsibility. Throughout this process, I reached out to the manager, Olivia, several times. I even contacted designers who said they would email her directly on my behalf. Not once did I hear from her. On top of that, in six months, we have never once heard from Malieka, who took our credit card information and then completely disappeared. There was no follow-up, no communication and no accountability. We are not wealthy people. We saved, planned and chose to invest our hard-earned money into a nice kitchen, and we trusted this company with that investment. After everything we've dealt with, I will never spend another dime here again, and I plan to make sure others know about this experience as well. If Olivia were a true manager, she would have listened, communicated, and addressed concerns. Instead, she did absolutely nothing. This has been one of the most disappointing customer service experiences I have ever had.

7-26-23 I'm so glad that I had pleasant and fruitful experiences with staff that were helpful,…read morefriendly and patient. I needed a specific Sherwin Williams color and thankfully the nice lady in the paint department was persistent. She found the paint after several searches. But then the next two difficult questions followed, which sheen and how much paint? I anticipated the quantity question. However, uncertain on the sheen type. I figured it would be easier to show staff than to explain. So with anticipation, I took pictures of my shutters and measured my shutters to have a rough figure of the quantity I might need. Next time I will take video as well, so it's easier to see the texture and determine which sheen is needed or heck, just take a picture of the printed label of the last paint can I purchased of the same color. That makes it incredibly easier. Fortunately, my neighbor was able to assist me to confirm the proper sheen, so I didn't need to drive back home. They have a sample of the various sheen types to compare. The knowledgeable young lady also happily assisted me in deciding tools/equipment for my project. She even caught me while at the self check out to provide the paint stirrers, I had forgot to acquire as I was checking out. The young man (staff) at the self check out also provided great customer service with a smile and possessed a wonderful disposition as well to ensure my transaction reflected my military discount. PS. They already have Halloween paraphernalia. I have no idea why the reaper band duo brought me such joy when I entered the store, but it did. Hardware stores seem to carry the best quality, larger than life Halloween decor.

I have been a loyal Lowe's customer, but this was one of the worst customer experiences I have ever…read morehad. I paid Lowe's for same-day delivery. The delivery arrived 2 hours and 45 minutes late, and despite clear instructions to leave my order at my front door, the delivery driver left my order at the very end of my driveway next to the road. That is not a completed delivery. When I contacted the delivery company, OneRail, I spent over an hour getting the runaround. Instead of taking responsibility, I was met with rude, dismissive, and sarcastic customer service because I expected the driver to complete the delivery properly. The most disappointing part is that OneRail represents Lowe's. As the customer, I didn't choose OneRail--Lowe's did. When Lowe's contracts with a delivery company, customers reasonably expect that company to meet Lowe's standards for professionalism and service. This wasn't simply a late delivery. It was a complete breakdown in customer service from start to finish: nearly three hours late, delivery instructions ignored, my order abandoned at the end of my driveway, and no meaningful effort to correct the mistake. Lowe's needs to seriously reconsider its partnership with OneRail. Every failed OneRail delivery becomes a Lowe's customer experience, and that's exactly what happened here. If this is the level of service customers can expect from Lowe's delivery partner, people deserve to know before they pay for same-day delivery.

If you're in the market for any new appliances, check out Southland Appliance, located on Indian…read moreRiver Road in the heart of Chesapeake. They have competitive prices on all of the top brands and they also service what they sell. The staff is friendly and very knowledgeable about their products. Check them out, you'll be happy that you did and you can rest assured that you are supporting our local businesses.

We priced a GE Stove at East Coast and Southland Appliance. Southland was over $150 less for the…read moresame product. Installation cost was $250 less than East Coast and a new gas hose was half price at less than $70. The installers took their time to perfectly level the stove, were extremely courteous and respectful compared to when East Coast installed our new refrigerator.

Oh my goodness... I purchased my furniture in full February 23, 2015 (the money was completely…read moredebited from my account on the 24th) with a scheduled delivery date of the 24th of February (next day delivery). But lo and behold, February 24th gets here, and I receive a phone call (late in the evening) indicating my furniture wasn't ready, and to help me avoid having to pay separate delivery costs, I'd receive another call when my furniture set was complete. Expecting my wait time to only be a week or 2 counting snow and ice days, I didn't have a severe issue with it not being ready. It was just a little annoying that no one thought the situation through while I was at the store and asked for next day delivery. Being a new customer and how they readily accepted my choice of delivery date, I figured everything was already in stock at the warehouse..... But, long story short, for the next MONTH, I'd receive a random phone call with news of my furniture not being ready, and here it is APRIL 3, 2015, and I STILL HAVEN'T received my furniture! I haven't even received my weekly phone call yet! I've ordered merchandise from China that have gotten here quicker! It's as if AF has to manually design and custom build each piece of my furniture set instead of simply ordering and having it delivered! I must say I'm utterly flabbergasted at the time I've had to wait. This is absolutely ridiculous. I think the next place I should pay a visit to is NavyFed so I can be issued a refund. Hopefully, that won't take another MONTH.

Customer service was great except for the part of them not telling me there is a addition $99…read moreprocessing fee when financing with them so now im paying more for the mattress when I couldve just paid the original price for cheaper. Thanks.

Always helpful staff and great discounted necessities for the garden! I came here to buy garden…read moresoil, top soil and mulch gif my little raised vegetable garden. I had asked for assistance with loading my cart until checkout; and loading them into my small car trunk and passenger seat. The young gentleman was patient, got some plastic liners to not mess up my trunk and seat. He was polite. The cashier was very quick in ringing me up. Always a nice garden needs trip to this store. Not sure why others have not had such great experiences.

Worst customer service. Home Depot online is a JOKE. I ordered a mini fridge from Home Depot…read moreonline. 1. The order came damaged in 4 different spots 2. The outside box was not damaged by any means 3. Which tells me that Home Depot repackaged a damaged fridge and sent it to my house. I talked to Home Depot support and said that they could have USPS pick up the unit at my house with timeframes ranging from 6am to 8pm. They said I could set the fridge on my porch and USPS can pick it up that way (so someone can steal it and I'm out my refund, no thanks) and then they said I could order another fridge but I would have to pay for it and I can't just SWITCH the fridge out. I said no thanks because I'm apprehensive that the same thing will happen. So I had to take my time, energy and money to drop off this damaged item I paid full price for. I go to the store take it back and process the refund. The next day I check my Home Depot account and realized I was DOUBLE charged for the fridge. $259.67 for fridge + extended warranty and 2 other separate charges - 1. For the fridge $222.59 and 2. $37.08 for the extended warranty independently. I called Home Depot support to tell them I have been double charged and they tell me it must be a glitch but they are processing a refund for the $222.58 and $37.08. I got a call about 10 hours later (20 minutes ago about) for the lady to argue with me on the phone saying that the reason I got called the $259.67 was when they ship the item, but it should have dropped off once I got the item and the $222.58 and $37.08 was the actual charge. BUT get this, she stands ten toes down that I wasn't charged TWICE but yet, she recommends I take it up with my BANK and that everything on their side was handled.. I'm absolutely done with Home Depot. I'm sick of these people wasting my time and doing the bare minimum.

We purchased a Sub-Zero Refrigerator from them. The installation went great and the installer was…read moreprofessional and knowledgeable. However, recently the handle came off of the freezer drawer and when we called their service department we received the worst service imaginable. The service department gave us the run around. Acted like they didn't know how to handle the situation. Stated they needed to talk to someone in their organization and someone would call us back. We never heard from anyone. No one ever called us back. So we called them again and got the same story. Again, no one ever called us back. We were so frustrated by the situation, we called Sub-Zero directly. Sub-Zero told us East Coast Appliance Builder Direct is NOT an authorized service provider for Sub-Zero, and the closest one to Virginia Beach was 100 miles away! The problem had nothing to do with the mechanical workings of the refrigerator, it was just the handle. Sub-Zero was great, they sent us a video on how to remove the panel and fix the problem. Hopefully, in the future we will never need to have service done on our refrigerator, because their is no one locally to service it. Sub-Zero makes a great product but before you purchase one, please understand that no local company is authorized to service it.

From the owner: Locally-owned and operated since 1988, East Coast Appliance is the best and largest appliance store…read morein Virginia Beach, VA that sells all major appliance brands. Named "The Discount King", East Coast Appliance specializes in discount appliance. We sell it all - new and used appliances, scratch and dent appliances, and our very own refurbished appliances. We cater to any budget and guarantee the best price always. Visit our showroom located off of Laskin Rd to shop our in-stock appliances or shop online today.