I have a 20 year old sub zero, called Sam and he said I needed a new motor. Cost was $875.00 plus tax. I agreed. Took one week. Installed new motor then said I needed a new regulator. Cost $75.00 plus tax. Also took one week. Then added Freon. Another $75.00. Still not cooling properly. Sam said I needed a new seal (gasket) Estimate was $375.00 plus tax AND installation. After further conversation I was informed he was UNLICENSED. Needless to say I am out over $1,100. and still in need of repair/ replacement. DO NOT USE THIS COMPANY!! read more

HEED MY WARNING... (Btw, this review is written out of understandable frustration, and I have refrained from saying worse. Lol) When my 1 1/2 year old GE refrigerator started making a really loud noise, I called Sam at the very end of the day on a Friday because he was the only 24 hour place that was open, and I was worried that if it did go out, and my food would spoil. He came out to the house charging us $180 for the visit, but I felt like I had no other choice than pay that or risk the possibility of no refrigerator or cold food. He looked at the fridge for a few minutes, and told us the back was frozen, and the line was clogged because the refrigerator was pushed too far back against the wall, and it couldn't breathe. So we took everything out of the refrigerator, crammed a huge fridge of food in a tiny garage fridge and coolers, unplugged the fridge, and trusted this fool. Yes. He is a fool. The next morning, the ice in the ICE MAKER IN THE FRONT OF THE FRIDGE NOT THE LINE had melted, and we had a huge puddle of water on our floor. We thought that was par for the course, and once we cleaned that up, we put the food back in, and BELIEVED the refrigerator was going to be fixed it. NO. Within the day, it started making the same noise. I called him, and he told me over the phone that it was the ice maker, he came back out, charged another $180, installed a new ice maker, and charged us $250 for the ice maker. Once again, we had faith in this man that this was going to be the fix for the situation. No! Within the day, the noise returned! When I called again, I was understandably VERY ANGRY at this point, and I told him I wanted my money back, and he refused. In fact, he yelled at me on the phone, and then told me that the sensor now needed to be replaced and changing the ice maker out made the sensor go bad. What????? He was still going to charge us for a new ice maker that was not the cause and was his fault for putting in in the first place. Luckily, after I continued to demand he make it right, he gave me two UNFAIR options. A. Return the ice maker to him PAYING THE FULL SHIPPING, and he would send back the original ice maker which WE WOULD HAVE TO INSTALL OURSELVES. HA! B. We could keep the ice maker that he put in, and he would refund us ONLY 75% of what we paid. There would be no refund on the service calls. We went with option B, we did received a money order a week later that gave us $180 of the $250 we paid for an ice maker that didn't need to be replaced at all. So after spending nearly $400 on this lunatic, we were left with a refrigerator with the same horrible noise that actually got worse until we had the money to call GE, as I should have in the first place. The man came out, he hooked up his computer to the refrigerator, and it was the fan. He took the refrigerator backing out, replaced the fan, put it back in, and the sound is gone. It took 15 MINUTES. And he only charged us $124, and that's with the service call. He said that GE had put in some of these fans that wound up being faulty, and although our warranty was out after a year, he called GE, and they covered the cost of the fan. Take my advice, DO NOT TRUST SAM. He is not knowledgeable of appliances, and he's nothing but a scam artist that's going to take your money. There's a good chance that you're going to walk away without your appliance fixed, and if it isn't, don't expect him to give you anything back but hostile voice and a "tough out of luck" message. SAM IS A SORRY SCAM! Although we walked away with a raw deal, karma doesn't discriminate. Good luck! read more

8/26/19 We couldn't get water out of the door dispenser of our 9 year old GE refrigerator so we called this company and it was the worst mistake! Sam said it was the water filter housing and if he couldn't fix it, it would need to be replaced. He never attempted any repair, just flatly stated it needed to be replaced at a cost of over $500. I replied no, it was too expensive for that old of a fridge. He spent the next 5 minutes trying to convince me that was what I had to do. He charged $125.00 and did nothing. The next day I called another company who replaced the filter housing for $140 including service call. I called and talked to Sam to ask why his quote was 3 times what I paid for the repair. He said that was my problem, not his, and proceeded to defend the fact that he tried to overcharge me. I am writing this review to say buyer beware. read more

As one other respondent stated, this service should be called "Appliance Man Scam". His "team" of technicians includes Sam, Sam and Sam an extremely untrustworthy, unlicensed contractor who takes full advantage of anyone in a real jam with a broken appliance. Trust me, you'd be far better off buying a new appliance because by the time Sam is done with you, you will have exceeded the cost of a new appliance plus having had to clean up the ungodly mess he leaves behind! read more

Fast to get to our house.... also fast to rip you off. Called and got an appointment to fix a Kenmore front loader. Very rude to my wife, threw parts everywhere and made a HUGE mess. Cleaned up his act when i walked in and asked him some questions....... it was clear that he went on the defensive very quickly because I had forgotten more about appliances than he knew. Spent close to $300 and the washer still didnt operate properly the next day. Called Sam back asking him to warranty his shoddy work and he said we would have to pay for another service call even if it was a warranty problem. Called Mr Appliance who diagnosed the problem as a code F33 in 20 minutes, order parts and we have not had anymore problems. When I told him what Sam diagnosed the problem as..... Mr Appliance said Sam wasnt even close. I tend to agree. Paid a bit over $200 for a good job. Asked Sam to return our check and he declined and said we should have paid him AGAIN for another visit to fix our washer. Appliance MAN SAM is a total LOSER. read more

Had Sam out to fix the a bosch dishwasher. It took him 40 minutes to pull the washer out and in the process he disassembled the washer. He diagnosed the problem (bad pump). It then took him 20 min to locate the model number of the washer (I had to find it for him - it was on the door of the washer) he said it would take several days to get the part. I decided to have a factory trained rep come and fix it (no confidence in this gent). He recommended I leave the dishwasher out (put it in the garage) so the next guy could fix it easier - which I did. Now it gets interesting.... I had the factory tech out and he said, that by taking it out I voided the warranty. That the electrical connection under the sink was still live and could short circuit and start a fire and that the connection to the drain was left out so, if I use the sink that water would spill out under the sink. I called to ask him to reinstall it. They explained it would cost $180 - sucks but okay. Then they told me they could come back in a month (yes a friggen month). This group lacks competence, professionalism and a sense of customer service. read more

Askia I called Appliance Man Sam late Friday about my very reliable washing machine that had stopped working. The phone receptionist scheduled an appointment for the following Monday morning. The repairman showed up on time, diagnosed and solved the problem within 15 minutes. I had a good experience my first time using this company. read more

Extremely fast service however he left a huge mess after fixing the appliance. Left the broken parts and packaging everywhere. Probably would not use again. read more

APPLIANCE MAN SCAM!!!!!! The worst service. I spoke to the lady who answers the phone, she seemed nice and advised me that the technician would call to confirm before his arrival. Service charge was discussed before hanging up. No call but the technician arrived after the time given, no confirmation, no badge, no van of any company, nor did he say where he was coming from. He grabbed my door open and barged in, when I asked where he was from he then told me, I asked why he didn't call first as the lady explained and he right away got frustrated and asked if I wanted to cancel my appointment. I agreed so that he would back off and then he left. The older lady on the phone then shortly after called me to leave me a nasty message and said I was a terrible human for saying I cancelled. Obviously, the technician advised the lady that I cancelled when he did. Please call someone else that has better service and not a scam going. This place should be reported to the BBB. NEVER AGAIN!!!!!!! read more

ok, so I called this place to see if they could fix a dishwasher and garbage disposal. I called and asked them if they could help insulate a dishwasher ( rats had nested in our insulation and we need a service company to repair and I was calling to see if this is something they could do along with fixing a broken disposal. The receptionist said "you are not calling the manufacture, is that who your trying to reach, we are not one" I the replied no I am not and that I was trying to get a dishwasher....... the lady interrupted and said your calling the wrong number then hung up on me. I called back to see what happened an no one answered. What a rude place! read more

I received a service from Appliance Man Sam LLC. I wrote them a check from the wrong check book. This account was closed and it was an accident. However, I was never contacted about this mistake and would of been happy to rectify this issue on the spot. Instead I was immediately sent to collections for a total that was over $100.00 over the original price. When I attempted to contact the business I was immediately meet with hostility and extreme disrespect. The business owner wouldn't even tell me what the issue was or allow me to rectify it. I was never given any advance notice or supporting paperwork. The only reason I wrote a check in the first place was because their credit card reader was down. Extremely rude and uncalled for. I have never been treated so poorly from a business. Avoid this business at all cost! read more

Called and asked if his company serviced Allavino wine coolers. Was told yes. I expected him to be familiar with that brand. Cooler was icing up. He came declared the defrost module needed to be replaced. Told me Allavino was out of business and he went on his phone and showed me a part to be bought in China for 600+ dollars. He further said it would take 27-180 days to get. Of course that was out of the question. I later found out the company is in business in San Diego, Ca. I called them directly and they are working with me. They said they doubted his diagnosis as in 27 years that was rarely the problem. I called him back and he said he made a mistake about the company. I think he never serviced that brand and was only out to get his $99 dollar service call. Be careful with this guy. read more

Appliance Man Sam came into the office today mocking our maintenance crew after he has made a repaired. Appliance Man Sam stated that the problem was clog ducts weren't blow out. Our maintenance staff stated the problem was with the thermal overloads not the ducts. The ducts were blown off already. This company is a riff off! I will not recommend this company to no one. Especially... when they are incorrect & bad mouthing our staff. If I hate someone ever in my life I will recommend them. No follow ups Mr. Sam I Am!!! read more

Scheduled appointment for Sam to check our freezer. He was prompt. He was unable to diagnose the problem. He told me that he would need $225 to run a check on the system. I asked for more details -- he started to get short with me as if I was questioning his ability to do the service. When I asked for more details on what the trouble could be, he was not clear and highlighted a bunch of possible problems. When I pressed for more information he became rude. I lost confidence in his ability. I wrote him a check for the service call and asked him to leave. He has received similar reviews on Superpages.com -- can't believe I didn't check first. read more