Reading these reviews I was a little shocked. I've been using them for a couple of years and have been very happy. Communication from the exterminators that come out is always on par. I have free ranging chickens so a heads up is helpful so that I can be sure to keep them in their pen for the day so as not to ingest anything. The guy told me to just keep them in their pen for the first 24 hours after spraying and I've never had a problem with my animals. I had a wasp issue and called. They came out the next day and took care of it at no additional cost. When I signed up I was told no contract. And that was what I was specifically trying to avoid so I made the sales rep tell me more than once that there was no contract. Just paying for the services that are scheduled throughout the year. Although I never double checked to see if I am in a contract in spite of what I was told. So after reading these reviews I will double check. But for me, so far so good. read more

DECEPTIVE SALES TACTICS. My account has been billed for every month for the last 3 months and I have not received service, (92 days). When I phoned Aptive, and asked for a credit, I was advised "The Premium Plan" only covers 8 services during a calendar year. However, you are billed monthly whether or not you receive service. This was NOT explained by the sales person when I signed up for the service last year. read more

I had no problem with Aptive showing up every month to fumigate. The problem started when I upgraded to their "Premium ". They failed to show up in October 2025. When I contacted Aptive they claimed it was a "winter month", and they had 40 to 80 days to service the home. I decided to cancel the service. They charged me 199.00 cancellation fee and 105.00 for the month of October 2025 for service. I fought the 105.00 with the bank and received a temporary credit. They are now doing a reversal to charge my account. I contacted the bank's Claim Department and they said, " Aptive claimed they serviced your property for the month of October". I requested a copy of Aptive's claim. I will be contacting Structural Pest Control Board (SPCB) once I receive the letter from the bank regarding the response from Aptive and report it as fraud.. If we all complained, this company will no longer exist. read more

Hoverboarded onto my driveway and began taking pictures of my husband's car and items in the garage. Not okay! He was not invited into my property and taking pictures is scary! I will call the police if I ever see him again! Very sketchy company read more

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We hired Aptive to address a cockroach problem, but after multiple visits, the issue was never resolved. After canceling service, a representative came back out and made it sound like they could still help, but we continued to have the same problem. We later had several other pest control companies inspect the property, and multiple professionals stated that the infestation had not been treated properly. We then hired a different company, and after just one treatment, the problem was resolved. We have not seen a single cockroach since. To make matters worse, we are now being billed for services that did not solve the problem, and we were never aware that we were being signed up for a two-year contract. Based on our experience, we cannot recommend Aptive. We paid for a service that failed to address the issue, while another company resolved it with a single visit. read more

I was sold the premium service by a door-to-door sales kid back in May 2026. Had the first visit scheduled for a few days later when I could be at the home. The tech never showed up during the arrival window and never sent me any update texts. I finally got a text fifteen minutes after the window closed saying "We were unable to service your home." I tried to reschedule using the online portal and it would not let me. The sales kid (I say kid because he was 20 years old at most) told me over text I needed to call the office to reschedule. When I did call I encountered the most ineffective and aggravating AI system I've ever had the displeasure of talking at. It could not recognize anything I said, and I finally had to yell at it to get me a live person. The live person I was eventually routed to was 1) Obviously a rep overseas with a very heavy accent, and 2) Obviously working out of their hovel because I heard children and banging pots in the background. They were able to reschedule my appointment, however. When the new appointment day came I stayed at my home for the entire four hour window. Once again, no update texts, no technician, and finally a text an hour after the window closed saying, "We were unable to service your home." I left the service completely alone as I hadn't been charged yet. A week later I get a text saying my next appointment is automatically set up. I replied back saying to stop service and got an immediate response from an AI bot. I demanded a live person over text, and when I got one I said "Your techs missed two scheduled appointments with no notice. Do not service my home. Cancel all services. Do not bill me." The agent, if she was actually real, acknowledged that I was cancelling services and would not be billed. I will be watching my credit card to make sure I am not charged. If I am I will be disputing it with my credit card company and filing a complaint against the company with whatever licensing board oversees them. I cannot recommend Aptive Pest Control at all, and advise anyone encountering a door-to-door salesperson to kindly shoo them away. read more

Was with Aptive for a few years. They started out good but what they do is they go from a 3 month schedule and then sneak in that they update it to 6-8 weeks. So they ended up coming 8 times vs. 4 times a year and they jacked the prices up. When you complain on the phone, they will reschedule but their system keeps on automatically setting up the next appointment 6 weeks later. Online, you can modify the date but only to the same week so you end up having to call on the phone. They do this on purpose so they can make 1.5x to 2x the billing on top of raising the prices a few times a year. I wouldn't use this company - I would choose somebody more honest. read more

Dishonest, slimy and rude door-to-door sales reps. I'm not at all surprised by the mountain of terrible reviews.

My house was scheduled for service on 06/12. The tech kept me posted on his progress and estimated arrival time. However, I never saw nor heard the tech, nor did careful inspection around the outside of the house indicate any spraying. And unlike all other service calls, the tech never texted me any status or the us dozen or so photos of the work that was done. Was my residence actually serviced? read more

They don't respect "No Soliciting" signs on the door. Even when I point to it, they still continue pitching the usual "we're working with your neighbor X". read more

Extremely unprofessional sales tactics. One of their sales reps rang our doorbell and I saw that it was a salesperson - I was on the phone and had no desire to speak to any sales people. Normally a person would realize no one was coming to the door and move on. This guy stood at my door for several minutes while my dogs were barking at him. He knocked on the door and rang the bell 2 more times! Extremely rude and unacceptable. At this point I got off the phone to go to the door. I asked why he kept ringing my doorbell and he literally laughed and said "I want you to know what I'm offering". NO THANKS! I would never hire a company that allows such behavior from their sales people. Completely unprofessional! read more

Terrible company. They never show up on the scheduled appointment. When they do show up they enter your backyard without permission. The product is not all natural as advertised, they have a synthetic neurotoxin in their spray. I have pets and would have never agreed to them using a neurotoxin. You can't get out of the contact. I think a class action lawsuit in necessary. read more

We are in the ant's territory and our landlord provides Aptive Pest Control quarterly. We asked for just the outside perimeter to be sprayed the first year but started to notice ants taking over the inside of the house. I've had ants in other rentals and used the terro ant baits, which worked quite well...but these ants in this region kept coming without a slow down for weeks and loved to bite us ...UNTIL we got Aptive to spray the inside perimeter once a year as well. We've been ant free ever since. We had the most professional and kindest pest control staff today, thanks Zach! 5 stars for Zach and Aptive. read more

Big NO SOLICITING sign on my door. Dude rings my doorbell anyway and gives me sales pitch. I point him to the sign. He keeps talking like he has no idea what it means. Such a shitty way to do business. I closed the door. Screw this company. For pest control, I'll go with a competitor. read more

This company has terrible customer service and shady sales tactics. I was charged over 900 dollars and they have denied my refund claim. I made a complaint with the BBB. STAY AWAY! read more

They come to your door and lie to your face by saying they've "treated" your home previously to try to get you interested. They lie to you by saying your neighbor "Fred" down the street gets his home "treated" so you should too. They're just a scam. So sick of them trying to fraud elder people and wives. They'll say "your husband said we could treat the home" as another way to get your money. All their reviews are fake written by friends of theirs. BEWARE!!!! They just want your credit card info. They won't stop at no thanks, you literally have to shut the door in their face, it's just awful dealing with these pushy sales guys. read more

Still loving APTIVE!! Consistent and on-time. Great communication and all our tech's have been awesome...their products have been working great and I rarely see any residual pests going forward. I receive photos of all areas treated, with notes reflecting what work was performed, very transparent. I have outdoor cameras surrounding my property and upon reviewing my videos, all work is done as stated. I'm still really pleased with APTIVE and felt I needed to update my review to let you all know that in the Temecula area, they're a dependable and trustworthy pest control company. I do have rescue dogs on my property and none of my dogs have been harmed or gotten sick from their pest solutions that they're spraying. THAT was a major concern, all are doing great, all are healthy!! Mahalo APTIVE for keeping our property & home pest free!!! read more

The product doesn't work. The service is unreliable. Appointments get rescheduled without notice, service technicians don't show when scheduled and they don't notify you if they aren't coming. Customer service is rude. Terrible business practice. read more

Wish I can get ve a 0. Four times in the last year this has happened to me. They cancel my appointment and do.not tell me. When they reschedule they promise 8-12 and then do not show up. Why do I have to call with follow,-up. Get your act together read more

Very deceptive salesman, high pressure sales, he asked what I was paying for my current pest control company, I told him about $130 every two years and he said that was high. Then he tried to sell me a yearly contract, billed every month that was approximately 10 times what I was already paying. read more

Great with communication and was kind enough to give me a little time to get home. She was very thorough with treatment all over the front and back yard. Every person, including today, that has serviced our home has been awesome and very knowledgeable. We are so happy with this company! read more

EDIT: I received a very satisfactory end to this debacle. The Aptive customer care team saw and understood how frustrating the situation was and graciously rectified it. So I'm adjusting my review accordingly due to the kind customer service. I used Aptive's service twice and then cancelled. Despite being assured their product was bee-safe, I found dead bees in my yard. Even more frustrating, the issue I actually had--fungus gnats in my lawn--was never resolved. I still owed $199 for cancelling early on a year long service, which I was fine with paying. However, my credit card was compromised and changed around at the same time, so they couldn't charge me. I would have been happy to fix that, but instead of contacting me (no emails, voicemails, or texts), Aptive sent my account straight to collections. When I spoke with a rep, I was told their emails "bounced back"--yet the debt collector reached me immediately by the same email. I updated my card and paid immediately, but this entire experience was stressful, poorly handled, and reflects very badly on Aptive's service and communication. read more

Sales kid came to my door with the usual shady pitch. "Your neighbor (made up name) is using our service, if you sign up now you can get a group discount!". Of course was b.s. I interrupted his speech to say I wasn't interested. No big deal except I noticed later the guy left a big wad of spit on my front step before he left. Classy. read more

I am extremely disappointed with my experience with Aptive. The technicians sprayed the wrong house and even sent me photos from someone else's property as proof of service. When I noticed the mistake, I contacted them right away. The representative I spoke with admitted the error and told me someone would come back on Saturday to complete the service at my correct address -- but no one ever showed up or followed through. When I later called to cancel my membership because of their mistake, I spoke with a manager who was rude and dismissive. Despite the fact that this issue was entirely due to their error, he insisted I would still have to pay a $199 cancellation fee. Not only did they fail to complete the service I paid for, but it also seems they never even notified the homeowner whose property was treated by mistake. This is unacceptable and unprofessional. I would strongly caution anyone considering Aptive to think twice before signing up. read more

n my experience, Aptive's customer service has been incredibly disappointing. From the start, it felt like the company cared more about making a sale than actually helping their customers. The representatives I dealt with often gave me mixed information, and it felt like every time I asked a question, I got a different answer. It became really hard to trust anything they said because their explanations constantly changed. Whenever I tried to get an issue resolved, the customer service team seemed uninterested and rushed, as if my concerns didn't matter. Instead of taking responsibility or trying to help, they pushed blame around or repeated the same scripted lines. It didn't feel like they were listening, and it definitely didn't feel like they valued me as a customer. What frustrated me most was the lack of transparency. I felt like I wasn't being told the full truth about scheduling, services, or charges. Every conversation left me even more confused and irritated. After dealing with so many unhelpful interactions, it became clear to me that customer care wasn't a priority for them. Overall, my experience with Aptive was stressful and disappointing, and I would not recommend them based on how their customer service treated me. read more

I repeat, do. Not. Fall. For. It. They have been a nightmare to work with. I just lost 200 to cancel them. Trust me don't do it. I felt like i couldn't trust anything they said anymore and every word that came from their mouth was to get either a sale in, or to get you to stay with false promises. read more

Have not used this service and never will based on the aggressive salesman at my door. standing directly in front of our NO SOLICITING sign, this kid simply wouldn't listen to my "no" and continued to prattle on about the service. I find that level of rudeness offensive. NO SOLICITING means NO SOLICITING. Wish I could give zero stars. Definitely do not recommend. read more

Customer service is a thrilling horror. The pricing was too high, they misinform you with the subscription. The service requested was unsatisfactory. read more

This company uses shady practices. Someone professional comes by and you sign up but they don't stop billing when you call to cancel. They keep doing the service and who knows what they are spraying. When you speak to someone to cancel they say you have to go to another department and they always disconnect. Now I have to go to my credit card and report them to claw back months. Such a hassle. No integrity. read more

I signed on to their service and paid the exorbitant price of $104 per month for 5 months. In October of this year they charged me for the month and never showed. When I called and ask why they told me that my billing cycle was once per month and the service was every 40 to 80 days. They are billing for service that don't perform. I canceled immediately. It cost me $200 for early cancelation. I consider that a small price to pay to stop the bleed and not being ripped off continuously. Good by and good day Aptive. If these guys show up, don't answer the door! read more

We called for service told not due yet - I said cancel then charged me $199 to not provide service! Never received contract with cancellation charge! Deceptive sales practices Aptive has been sued in PA 2022 And lost! Know any good class action attorneys?!? read more

I had a service technician show up while I was home. They took a few pictures of my house from the driveway and left without doing anything. I called to cancel service and was offered a reduced rate, but when I said I wanted to cancel service altogether they said I would have to pay the $161 for the technician taking pictures of my house. read more

Aggressive and rude sales tactics. Knocks on my door despite a no soliciting sign under the guise that they were looking for someone by a different name they thought lived here. When informed that I already have a company I work with the young man proceeds to bad mouth them and states that they convert all their customers. In general I would avoid this company for their unprofessionalism and blatant disrespect. read more

Our dog was poisoned because of this company's negligence. We trusted Aptive Environmental to safely handle rodent control at our home. Instead, their technician left Selontra rat poison directly on the ground, even after I personally showed him where the secure traps were located. Later that same day, our sweet boy Gus found it... and our nightmare began. We rushed him to the ER. He's endured days of agonizing treatment. He could've died. The emotional toll this has taken on our family--especially our kids--is something we'll never forget. We provided photos, vet records, and even confirmation from the ASPCA Poison Control Unit showing exactly what Gus ingested--and still, Active Environmental refuses to take responsibility. No apology. No accountability. Nothing. If you have pets or children, please do not let this company near your home. We are heartbroken, and we're sharing our story to protect others from going through what we did. #JusticeForGus #PetSafety #RodentControl #DogLovers #ToxicExposure #Negligence #ActiveEnvironmental #Beware #PetParents #FamilySafety #GusTheDog #DogPoisoning #UnsafeService #DoBetter #HoldThemAccountable #WeTrustedYou #PestControlWarning read more

Aptive Pest Control - The packet of Selontra Rat Poison that was left unsecured and found by my puppy. - Pest Control Near Me - Corona, California

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Very unprofessional person came to my door soliciting business. Told him I was busy and he was very rude.

If I could give 0 stars I would. This is the second time I have had someone from Aptive come to my house and not leave after repeatedly asking. The salesman a rude and pushy. I can PROMISE I will never use Aptive!!! And you shouldn't either. Just look at their reviews read more

Aptive Pest Control - Pushy and rude sales person - Pest Control Near Me - Corona, California

A representative from Aptive showed up at our home and completely disregarded multiple clearly posted No Soliciting signs. He rang the doorbell several times before we finally answered. When we asked if he had seen the signs, he ignored the question and launched into a disjointed sales pitch. He appeared to be under the influence -- slurring his words, unable to stay focused, and asking personal questions like our names and when we moved in. We asked him to leave. After we shut the door, he remained outside and shouted that he would be "coming back soon," which felt like a threat. When I reopened the door to ask what he meant, he again refused to explain. When asked for his name and company, he said his name was Eli and he worked for Aptive. After the door was closed again, he began yelling profanities and personal insults at our front door, which we caught clearly on our doorbell camera -- including threats directed toward me. By the time we came outside to confront him, he had fled the scene on a hoverboard. We immediately contacted Aptive to file a formal complaint and provided them with a detailed account and video footage. We also filed a police report with our local department. Aptive acknowledged the complaint and said they would begin an internal investigation. However, more than 24 hours later, we've received no follow-up, no update, and no apology. This experience was alarming and unacceptable. Based on this and other reviews, it seems Aptive either condones or fails to control the behavior of its salespeople, who are using aggressive and inappropriate tactics in residential neighborhoods. We've informed our neighbors and urge others to stay away from this company. This kind of behavior should never be part of any sales strategy. read more

I used Aptive pest control service for nearly two years because my house has a lot of bugs. They killed a few bugs, and the technicians are great. But man, did I pay. I cancelled the my contract one "standard service" too soon because I assumed that my initial service counted as a standard one. As a result, I got charged extra for breaking my contract early. This is the ADT of pest control. You'll be so happy when you leave. But it's better if you just never join. If Aptive knocks on your door, don't even answer. read more

Worst company ever. Pushy rude sales had to call the cops because the little boy couldn't read the no solicitation sign or hear the ring response telling the little boy we weren't interested. He kept knocking and knocking like a little petulant child. Its obvious this company is no good just look at the reviews. Stay away from this company. What a great way to ruin your company is having a petulant child going door to door for you! Lol. read more

Don't do it you will regret it. Service is over priced and the basic plan doesn't even cover mosquitoes (look at the service agreement). But the worst of it all, is the nightmare of trying to cancel the plan. I moved from a home with a yard to a much smaller apartment without a yard within in the service agreement and they still are charging me $199 to cancel before then and to top it off our apartment offers pest control. I'm telling you and i'm warning you, DO NOT DO IT. read more