I must say that the complaint was never with the technicians that came to the house. Overall, they were all courteous and most of them were pretty thorough. The problem was that our property is fairly large, and we preferred to have someone with a "power sprayer" to work on our property. This made it easier to cover the large lawn areas and so forth. As it turns out, Aptive was in the process of phasing out power sprayers, and as a result, all our appointments kept getting cancelled -- and we weren't getting notified ahead of time. This was incredibly annoying. However, since we've removed the request for the technician to use a power sprayer, we haven't had any issues with appointments being cancelled. read more

this company is the worst. my mom was on a yearly contract to spray for bugs flies spiders etc. they came out twice the first time on their own and the second time we had to call cus they never showed up. after that they never showed up again. they continue to rack up charges for services she never received. and is still telling her she needs to pay for services she never received till this day. they even want her to pay a $199 contract cancellation fee for services she has never received!! horrible would not recommend at all!! if i could give it a negative star i would. read more

If I could leave 0 stars I would!!! Please don't sign up for their service! They lie about the pricing and trick you and then they ghost you. Marc "helped" me back in September and it's now December and I have tried contacting him multiple times and I get ignored. Then they company is helpless and say they don't know. Wish I would have never answered the door. read more

Unbeleivable. After 6 months the bugs keep coming. So, I just "cancelled" my contract and the manager said, "there is a $199 cancellation fee" Great, poor service and I'm still paying. Buyer Be Ware! When the slick selling salesman comes and says $69 month, you're paying 3X that to get one service!!! Don't bite. read more

Excellent service and attentiveness to customers. Oh no wait, your salesman is rude and can't even read. I purposely put NO Trespassing and NO soliciting on my door. Salesman ignored it. Walked all over my grass like he owns the place. Lastly, I was not out of line with him, all I said was not interested. This guy walks away mumbling something that I couldn't hear. I looked at my camera and he actually said "have fun with your black widows". Recording saved. You tell me, could I perceive this as a threat? Or is this how you train your salesmen? read more

Another one of their salesmen just came to my door--again--so I thought I'd write this review to get a response from Alexis V., saying "we appreciate you sharing your experience," but also to discuss some points about a business model that raises red flags, and to help readers avoid similar situations that create big, fat hassles. Right away I stated that I already had a pest control service working for me, but I still wondered what the offer was, i.e., "what do you charge?" In a matter of minutes, the charge went from $399 (initially), to $115/month, then to $50 per visit, several times per year. RED FLAG #1: hearing a salesperson drop the price multiple times in a few minutes is NOT a good sign. I use common sense: a service provider who charges less for infrequent--versus regular periodic--visits has more work to do per visit, right? No contractor is going to be working very hard on my property for only fifty bucks. That amount couldn't cover overhead. I asked the salesman if he had a brochure or business card that I could look at, review, then maybe I'd call back later. Nope. Gotta decide now. He had nothing but a handheld touchscreen on which he scrolled through various sales pages quite rapidly. RED FLAG #2: salespersons who don't carry any literature for distribution to potential customers. This strikes me as a diversionary tactic used to focus the customer on the presentation and get him/her to make an impulse buy. RED FLAG #3: stating that many of my neighbors already use his company's service and that the company has a tip-top customer review rating. This is when my BS detectors start to overheat. I know darned well what sort of services my neighbors use, and I've never seen one of this company's trucks on my street. I was shown a review page with an average rating of 4.8 stars. I checked Yelp, and ... no way! Much worse. I don't appreciate falsified information. I told the sales guy that I have a personal policy of never agreeing to anything sold by a salesperson at my door. I don't care if someone is selling me a pot of gold for five bucks. I'm not signing up. Red flag. RECOMMENDATION #1: adopt a personal policy of never agreeing to anything while facing a salesperson at your door. It's easy to be nice and state that you simply need to take some time to consider this offer and other alternatives. Whatever you do, don't sign anything that even smells like a contract, and never give a credit card number. RECOMMENDATION #2 (faster alternative to #1): simply tell the salesperson that you intend to put your home up for sale sometime soon, so there's just no point entering into any service agreement at this time. read more

This company has knocked on my door 4 times. After listening to their sales pitch the first time I asked to be taken off their list to no avail. Today was the the time one of their sales person knocked on my door!!!! Because of this company I bought a NO SOLICITATION sign and they either can't read or they purposely ignored it. I'm tired of being hassled by this company read more

Horrible customer service. Beware do not sign up with them. Service rep was ok but they did not do what they said they were. They just want to lock you in a contract and then you are screwed. If you want to cancel the contract they will make you pay 199 dollars. Oh and their customer service is all outside of the US and are extremely rude. Stay away. I should have looked at the yelp reviews before I signed up. read more

I used to love this company. During covid times I used them for about a year but money was tight & I had to let them go. However recently they marketed prior customers with giftcard incentives to come back. I could afford the service again, so I entered into a 2 year contract with them. I've come to regret it. AI completely rules this company. I was scheduled for Saturday service, called in the morning to confirm with what sounded like a human who said they'd be out at 4pm. I called back when no one showed. AI said i was still sceduled.. Website said service window was 4-9pm! Called again at 7pm & AI said i had no service scheduled. Checked the website ..no service scheduled! My initial visit technician was great but since then its been bad. No call beforehand & they skimp on service provided. Take lots of pictures in 5 minutes lol! I heard Bugman was good....anybody out there using them? read more

AVOID APTIVE Environmental at all costs Update: Even after our cancellation was confirmed months ago, Aptive showed up at our house again -- trespassing on our property. The representative said they "needed to spray" and tried to pitch us a discounted deal. We've told them to stop. We've written, called, and emailed. And they're still showing up. This is not a misunderstanding-- it's harassment. Do not trust this company. They do not respect cancellations, boundaries, or basic professionalism. Avoid Aptive at all costs. Original Review: We canceled our service in 2024--confirmed it multiple times: in person with a technician, over the phone with a rep, and even with a supervisor. But they kept showing up and spraying in January and February without our permission. We told them clearly to stop trespassing on our property. We paid one final time, just to put an end to the madness, and then had to cancel our credit card because they wouldn't stop charging us. It took multiple emails just to get written proof that they had actually canceled our service. And still--they had the nerve to try and bill us again after cancellation and eventually sent our account to collections. For a service we didn't ask for. This company is shady, aggressive, and completely untrustworthy. They will ignore your cancellation, charge you anyway, and then harass you for money. Don't make the mistake we did. Read the Yelp reviews. We're not the only ones they've pulled this on. read more

I wish I had a Zero star option. I have been using their services and it is really disappointing. It is very hard to reschedule , sometimes I feel they will just spray water. AND more importantly we cannot get out of the contract easily. They will keep us waiting on the line for more than 30 minutes every time you call. JUST DO NOT FALL FOR THEIR SALES read more

It's a SCAM, do not do this. They show up the first day, and do the cleaning. After the first time they fail to communicate, and do not show up. They take pictures of the front of your house and say their treatment has been completed, but it's all fake. They charged me every month, failed to do their part. They failed to satisfy their contract, and then blame it on you. They charge you an extra $200 dollars for canceling their "services," after they failed to satisfy their part. Don't waste your money with these people. read more

Awful. truly terrible. I switched to them from my other pest control company, (really regret that) and it's like the bugs got worse immediately like i wasn't treating at all . They would also change my service date without notifying me, wouldn't come out when I told them I was over run with ants for weeks in my kitchen. Had scorpions in my house for the first time in the 12 years i've been here. Spiders all over the house. I never used to have this issue, i might see a few bugs when i was due for service again but nothing too much. I swear they're spraying plain water or something. Also, just told me it's 200 dollars to cancel when i was told repeatedly i could cancel anytime when i was hesitant to switch. Truly a scam. Don't sign up. read more

A man came out to my door in which I have 2 no soliciting signs one on my door and one on my walkway, and he still rang my doorbell and knocked on my door, trying to get our attention. He said our neighbors use your service and mention one neighbor in particular in which we verified does not use your service which is shady business from your end During this interaction, we reminded him of the no soliciting sign, and he was still pressuring us and telling us that we have a potential infestation, which is false and misleading. After Having to remind him politely for the third time that we are not interested, and we have a no solicitor sign, he was visibly frustrated laughed at us and left Felt harassed by your agent and your company. When I looked your company up, there were several people who have all had a similar experience Don't just reply the same reply you do to all the negative reviews but doin something about it read more

Aptive Pest Control - Door to door sales - Pest Control Near Me - Corona, California

The reason I do not recommend this company is because they tell you when you come to the door that it will be less expensive and you'll keep that rate that there's a special in your neighborhood and then tell you that was a one time charge. The representative that came to my house said I can reach out to him anytime and when I did he stopped replying. I have still pests and it seems I have more mosquitoes and ants than I had before and still have spiders. A complete waste of money. I had tried them on preciously and decided to give them another chance. Never again will I try or recommend them to anyone. read more

I had a representative from Aptive knock on my door I was too naive to sign up for their services. I have no complaints about their services . I decided to cancel because I was concerned for my pets since they would do heavy spraying on my backyard. Be aware if you try canceling early you will be charged $199.00 which representative never disclosed to me. Aptive Environmental Threatening to take me to collections I was forced to pay. So if you decide to get their services. Sign up at your own risk . Not to mention their customer service line has the worst service if you are trying to cancel. read more

I receive quarterly treatments and its been a game changer with controlling pest and insects at my house!

I entered into a contract with Aptive over a year ago. I unfortunately disregarded the negative reviews. Please be aware any of the positive reviews are incentives by a financial benefit to customer. My experience was a negative experience. The product they used never worked to eliminate pest. Their response to a be infestation in my garage was to hang a bee trap that I could have bought from home depot. In summary their service and product is terrible.. The amount they charge is significantly below the service they provide. DO NOT IGNORE THE NEGATIVE REVIEWS. I recommend to choose another pest control service. read more

Aptive Pest Control - Pest Control Near Me - Corona, California

We love the Aptive Service. Our last technician, Gonzalo did the best job. Can we keep him as our tech? You rotate the technicians too much. read more

They started out great, but then the problems began, of course they did! First was an issue with the payments and service was lapsed, then they resolved it. Now the issue is their AI text notification doesnt know how to reschedule appts and when you're transferred along to customer service, they can't get it right either. I requested to cancel my service because they do not know how to book appts abd this has been an ongoing issue. Now they won't let me cancel unless I pay $193 for the contract fee even though I didn't have a contract; I had month-to-month service with cancel anytime. The business office is horrible and just not worth having the service or the problems. The technicians are nice and friendly. read more

This company's door to door salesmen repeatedly ignore "No Soliciting" signs (apparently at the company's instruction) and then are incredibly rude when you call this out to them (i.e., calling me a b***h after they've rung the doorbell multiple times and interrupted meetings). Any licenses or permits they have should be revoked as it's on par with harassment and trespassing. And before the Customer Service rep comments the canned response asking me to send them an email - these comments are on the Corona branch. That should be all the info you need, as the conduct seems to be consistent throughout their service area. read more

Started our contract about 5 months ago with Aptive. We had a very stubborn case of German roaches. We haven't seen a roach since month 4. Their treatment is very effective. They work very fast and the technicians are always very professional, respectful and clean with their service. Special shout out to Zak, he's been servicing my home and I am very satisfied with his commitment to solving the pest issue read more

DO NOT GET! I was told it would be 40 a month..it was 60. I was told I could get on the app- never could. I was told they would come when I was sleeping no problem (I work nights) they did NOT. then when i had an issue they canceled me without talking to me and charge me 199!! I couldn't get ahold of anyone on the phone or get in the app. The ONE day they texted the rep was SO RUDE and refused the service. Now i have no bug guy and am out 300+ dollars! SCAM!! read more

No insect control. In the end they only gave me a link to purchase traps online i addition to their service. None of the insects they claimed to get rid of worked. There was not even a reduction or change at all. It's like they were spraying water. Then I had to pay cancellation fee of $200. Which was almost as much as keeping the rest of service. read more

Probably the worst and most shady business around service sucks High sales pressure and lying sales reps. Salesman Luke Washington advised if we dis not.like service we could cancel at no cost. That was a lie But I bet he got his commission and no way to reach him to rectify his lies. Do not sign a contract with these people they Will steel from you. read more

Aptive is a scam dressed up as pest control. They showed up at my door and refused to leave until I signed. That's not sales, that's harassment. They promised to cancel my existing pest control so I wouldn't be double charged. They lied. I got charged by both companies. When I canceled, they told me my account was closed. Another lie. They kept billing me. This company survives on pressure tactics, deception, and shady billing. They do not deliver what they promise. They will keep taking money until you catch it and fight them. If you value your time, money, and sanity, stay away from Aptive. They are the infestation. read more

God have mercy on the weary soul who answers their door despite prominent no soliciting signs. You well be ruthlessly shepherded into a make believe land where the words "no thanks" and "not right now" and "let me think about it" lose all meaning and instead mutate into YES PLEASE TELL ME MORE KEEP SLASHING OFFERS DO NOT STOP AND NEVER LEAVE ME ALONE AND START RIGHT AWAY FOREVER AND EVER. Like getting sucked into a blackhole of bafflement where time is stretched into infinity and there are no words to buy your escape. A sales pitch with the all the gloom and hopelessness of a slow motion horror film. Unreal. read more

Be very cautious when signing up with them. Their sales people advertise something completely different than what their pricing and cancelation policy is. When i spoke with their sales person I was told after spending $190 you should be able to cancel free of charge when it actually came to do that; I was told NOPE, you will have to pay $199 to cancel. They are not trustworthy unfortunately and for the price you pay their services are not worth it. Read the documents that you sign with them VERY Carefully word by word and DONT trust their sales people. read more

Beware of this company... scam company... sales person came to my door... talked me into a one time transaction... only $49.00.... I told him I didn't need it... continued to plead with me... just this one time.... He ended up forging my signature on his contract... now I've been charged $139.00 for a service they never did and a cancellation fee of $199.00 for canceling a contract I never agreed to.... read more

Despite the fact that we clearly have a "No Solicitation" sign posted on our property, their representative (working in Fontana on 9/12/25) came to our door and repeatedly rang the doorbell. When I asked him to leave and to keep quiet, since we have kids napping, he was rude, dismissive, and completely disrespectful. Instead of apologizing or leaving quietly, he mocked us by waving at our camera and making a scene, fully aware that I did not want him on our premises. This kind of behavior shows a total lack of professionalism, courtesy, and respect for homeowners' wishes. If this is how they treat potential customers, I would never trust them to provide any service. read more

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1 star due to contracts. I spent $716 over the course of 5 treatments. The treatments solved the ant problem but I decided to do the work myself and wanted to cancel. I was forced to pay a $199 early cancellation penalty. As a business owner, I understand the need to recoup costs from first visit discounts and prevent customers from cancelling after the first visit but I would suggest flexibility in the policy for longer term customers. I believe $716 spent with a company for 5 visits (15 minutes of labor per visit) is enough to let the customer move on without the penalty charge and a positive impression of the business. $199 is not worth a 1 star review. read more

Their customer service is terrible. I opened an account with them in October and have never been able to access my online account. It's now January! I was promised discounts and gift cards, etc., but I can't see if I'm being charged accurately. Contacted their customer service five times and this is still unresolved. They just keep asking me to make a payment over the phone, which I'm not doing until I can see my account. Is that asking too much?! Wish I had read previous reviews first. Very annoying and disappointing. read more

Derek was the technician who performed service for my home yesterday and did an excellent & thorough job. He checked in with me to see what areas needed focus and gave me specifics on how he would treat the area of concern so that I would see a difference (specifically ants near the orange tree/walkway & crickets coming into the garage after my last service). Derek was very polite, informative and checked out before leaving which I really appreciated. I would rate him as one of the best technicians that Aptive has sent to service my home since I started using their pest control services. I wish all of the technicians were as professional and executed service expected as well as Derek did! read more

Unresponsive ! The company did not respond to my request for pricing or service. Definitely would not consider them for any future work.

STOP KNOCKING!!! A door to door sales person from Aptive came to the door not taking no for an answer during dinner. I listened and let him know we do not need the services. He was relentless, wanting to come in and asked for a bottle of water. DO NOT SOLICIT especially during dinner. This was located in Arcadia, CA. read more

This is the worst company of all time. Literally a team of scammers and con artists. Confusing customers with convoluted contracts. And a clueless customer service team in the Philippines. DO NOT USE THIS COMPANY. read more

Fuck aptive!!! These guys r idiots and they dont give a shit about their customers. All i gottta say is if u use these guys fir control of bugs, pests, whatever, u r gonna get ripped off or lied to or both!!! Fuck these guys. They lied about the cost and when i called them on it they said well u could cancel but were gonna charge u $199 esrly cancelation fee. I told em i wasnt paying and they still charged my bank account. Now i dont have rent $ & being threatened by the landlord that if i cant pay it im outta here. If i lose my house cuz of these fucking shitheads..............fuck aptive!! read more

I had an existing pest control company that serviced my entire property which has an ADU on a quarterly basis. I was sold on the front yard to back yard, sidewalk to back wall, and side yard to side yard of entire property. Service to be performed on a monthly basis. There was slight increase in cost but I was fine with that. I was told that my entire property was to be serviced. Come to find out last month as I was speaking with the technician he stated that he could not treat the area around the ADU because it was a separate address and that he would in jeopardy of losing his pest control lic. issued by the State of Ca. He continued to inform me that the ADU would need to be added to my contract for an additional fee. Uh, no that is not what the salesman stated or even presented to me that option. If he did they would have never earned or obtained my business. I sent a letter questioning the technician's notification to me and decided to terminate my service immediately due to the fact they are conducting shady practices of bait and switch as well as fraud. They replied stating: I appreciate you reaching out, and I'm truly sorry to hear about your recent experience. I completely understand your frustration, especially after being told one thing during sign-up, only to receive conflicting information later. That kind of inconsistency is not only frustrating but also disappointing when you've trusted us to care for your entire property. Please know we take your concerns seriously. The situation regarding the ADU coverage and the technician's feedback should have been communicated clearly from the start. I sincerely apologize for the confusion and inconvenience this caused. It's also concerning that your feedback hasn't been acknowledged, and we will investigate that further. I'm genuinely sorry to see you go, and I understand that sometimes these decisions are necessary. As of June 2, 2025, your services with us have been officially discontinued. Your account is now inactive, and you will no longer receive service-related emails or calls. Please note that because the service ended before the contract term, a $199 charge for the initial discount reimbursement has been applied to your account. That said, we would truly appreciate the opportunity to continue serving you. If you're open to reconsidering, we'd like to offer the following exclusive options as a thank-you for being a valued customer I contacted my financial institution and successfully reversed the $199 charge. I know what I asked for regarding pest control service and so did the salesman. There was no confusion. This company has terrible reviews. Buyer beware. I do not recommend! read more

DO NOT USE THIS COMPANY. They are beyond aggressive. My husband signed up for their service without knowledge of the cancellation process. We told one of their workers, we no longer want their service, the tech left without doing any work. Every scheduled appt following was denied. My husband had to fight with the tech's to NOT come to our house. Paid the cancellation fee of 199$ which was authorized. Woke up today with a 447$ charge for work that was not done and this charge was NOT authorized. SCAM ALERT! read more

They sent a young man into our neighborhood saying that we would only be charged for the first time There was a contract we didn't know about! We are unable to stop this and they said too bad!The survice it terrible also! Please know that this is a very deceitful company. read more