First off, I have no problem with someone taking a lunch break if they are alone. I chose to wait…read more A person emerged from the back after 5 minutes and pointed at the sign. I told him, "I know - I'm wondering when the 45 minutes is up," and he said, "I just put it up. " to which I responded, "Well how is anyone supposed to know that? You should put down what time you'll be back open. His response, "in 45 minutes." I'm done going here. This summer when it comes to my water tests, accuracy has been an issue. I have no confidence as the employees do not seem knowledgeable at all. Taking business elsewhere.

Leslie's Hanover was great 10 years ago. It is not even close to satisfactory today. Poorly…read morestaffed (not the store employees' fault.) Erratically stocked. Phone and water testing systems are down a lot. Operating hours are not reliable. Too bad, I was glad when I found them but they have been on a downward skid for multiple years and I don't see that they have any interest in improving.

This is my first yelp review and I thought Pools By Mitch deserved a review since they only have…read moreone! This is going to sound a lot like the previous review. My family just bought a new home with a pool. The cartridge filter was leaking and we weren't sure what was wrong with it. We've never owned a pool before so there was no prior experience. I called/emailed multiple pool services with no responses. Pools By Mitch replied to my email within a few hours and stopped by the next day to check it out. Mitch explained exactly what was wrong, gave us links and suggestions on where to purchase the items to be replaced and how to clean our pool because it had a build-up of algae. When the new filter arrived, he stopped by the next day and helped replace it and taught us how to maintain the pool by adding shock. Service wasn't too expensive either. We would definitely recommend them and reach out again in the future if we come across any other issue!

My fiancé and I just purchased a home with a pool and hot tub. We have never owned either before…read more We had issues with our pool and no one would come out to help. I called pools by Mitch, within 5 minutes I received a call back. Michael explained what he thought may be wrong with the pool, told us what to do and said the team would be there the next day. They showed up on time, taught my fiancé how to use the pool, told us what we needed and fixed the pool! Further, they checked out our heater, letting us know we needed a new one. Michael followed up after he finished everything. We we're very impressed and will tell everyone to use pools by Mitch!

SSPS has been the Angel looking over our pool for ever!! The Openings, Closings and the caring in…read morebetween are always timely & flawless. Any maintenance or repair has always been executed rapidly and conveniently by a very Professional & Friendly Staff, a reflection of the Leadership!!!! Bravo & THANK YOU fln

If I could give zero I would. Triple charging customers and rude service. Never solved the problem…read moreand charged exorbitant pricing.

If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

So we purchased a kayak pool about 8 years ago through ambassador pools. Our experience with them…read morehas always been professional and timely. But 8 years after i have a low flow error and cannot figure it out. I called 3 local pool stores and no one was even willing to help. So i said to myself let me call ambassador and see what they say. Talk to the owner he transferred over to gregg which i have dealt with in the past. 4 hours later after work gregg is at my house and fixed my problem at no cost. No cost that just doesnt happen anymore but with this family owned company it still does. 5 star in my opinion is not high enough. So here ill give them 6 stars. Thanks for everything youve done to keep our summer fun positively great.

Ambassador installed a Kayak pool for us in 2020 - wonderful service, then & now. We love our pool…read more& appreciate the continuing service from Ambassador, and from Greg in particular

My husband who can do anything after a year working on our pool, we called several companies,…read moreneeded it fixed by July 2nd . COASTAL POOL SUPPLY IS THE ONLY ONE WHO RETURNED OUR CALL and CAME OUT WITIN A FEW DAYS AND ARE THE ONLY COMPANY YOU WILL EVER NEED...they don't leave until the problem is done. They were absolutely the best, the owner brought a third guy and stayed and worked as well, we will never go back to Leslie's. Leslie's does not stand behind what they sell (big expensive items) . Please support this family owned company, they also have jumpy things and a bunch of nice boys cleaning and operating them. The whole company is the best! Wish we had a better picture, we have some things we have to clean up and paint. When yes when I win the lottery guess whose on my list...definitely of course this company!

Very pool customer service. We hired them to fix our leaky valves. They scheduled an appointment…read morefor May 31. They were a no show. We called and rescheduled for June 7 and confirmed. We waited all day for them to show up. Another no show. We went to the store that afternoon for an estimated time, we were assured they would send someone. But another no show. In the meantime, our pool pump is leaking water and sux,king air making it difficult to maintain. I recommend you use another company

Alex has been great over the last few years in providing service for our pool equipment (including…read moreinstallation of a new heater), and for doing opening and closings. I have had truly terrible experiences with two other pool companies in the area, and USA Pools has been a pleasure to deal with!

Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.