Outstanding customer service and very knowledgeable regarding aquariums and fish. The salesman was…read moreso accommodating and very easy to talk to. Despite us being rookies, they were so patient and I would recommend coming here for your fish and aquarium needs. We had a great experience here.

Staff is friendly and knowledgeable. They don't mind educating you so that you are making the right…read morepurchases and always have great deals for new fish hobbyists. The only downside is you will likely end up a major fish person with many aquariums this is a fun hobby!

Love this shop so fun to just wander the displays and see the creative terrariums and aquariums …read more Love buying plants from them and unique tissue cultures

This store is amazing. Every thing we have been wanting for our tank, they have. The quality and…read morecare of all of the fish, plants, terrarium, etc is top tier and Joe is amazing. He has so much experience and cares a lot about his animals and plants. John is also extremely knowledgeable and helpful. We plan on upgrading the tank we have now and getting a second bigger tank in a year or two and we will definitely be going there for all our needs. We came from the west side and it was worth the drive. We have found our spot.

i am getting my son into the wonder hobby of fish! hes 3 so ITS TIME!…read more We had just left one other aquarium that was, WOOF, and im so glad i stopped in here. First, the staff are young and super personable! quirky and friendly. one staff was particularly sweet, Courtney. She let my 3 year old bother her. he gets so excited "LOOK LOOK" and she played along, i really appreciated that. The fish looked so great and healthy They only had 2 bettas BUT they were in small tanks, not cups, and well cared for! one was in a planted tank, i am sure it was a red hellboy, it was a beautiful set up and great display. please sell me the whole display. the other was a remarkable black betta! i GREATLY appreciated their respect of all living fishes and they are really raising the bar for betta care in retail environment. When we are ready to buy, ill be back to courtney, she and i planned out a great 10 gallon community tank! im stoked. The also have meds on hand which, we all know, can be hard to find good products and great prices!

I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

Have been coming here for a few months and Bryce as well as Brayden have been guiding me…read morestep-by-step for the little micro freshwater tank that I have. Really knowledgeable people amazing customer service, and really know their stuff. I highly recommend this place because of these two guys so if you are in Chandler definitely worth stopping by taking a look at their beautiful aquariums and if you need guidance with anything these guys know there stuff.

So first off I stopped going there because I was in line and they let somebody else go in front of…read moreme but I decided to come back today. I don't know why I really shouldn't have to start. Nobody helped us at all, not even a hello so we start looking around you know everything's overpriced like $100 for a baby fox face hippo Tang unicorn Tang ect just not reasonable at all but we go to look at their 700 gallon tank and it's really full so we're spending some time looking at it some lady comes and asks us if we needed something which came off rude because you can't purchase out of a display Tank we told her no and then some dude came over not even a minute later and said the same thing and just kept staring at us and acting like they were doing something in the Tank when they weren't as if we would steal I have more than enough money to not have to worry about their overpriced prices but no, I'm not gonna give them money when they want $80 for one Nepthilia they got so much backlash over that big ass eel in the 15 gallon tank. They threw it into the acrylic one but now that Tank just looks like trash they neglected it they have a lot of fake five star reviews you can tell they're fake because they basically just say they know what they're doing when they have no clue what they're doing I'd skip all the five star reviews and only read the legit ones. Oh, and I seen that the owner or somebody tries to reply to the one star reviews to get them taken down so unprofessional because if they didn't leave that little review, they wouldn't have reached out or said anything terrible customer service the Fish looked sick scratching and covered in it. I should've grabbed photos. I'm so sorry. If you're buying a Fish here expected to be dead by the time you're home. Don't hire your expectations because they will tell you it's your fault or is your water Never their fault? Makes no since because their stores are very unprofessional. It's almost always their fault.

NOW WILDEBORNE CRITTERS AND CURRENTS!!! Went in over the weekend after a poor experience at another…read morefish store. We were greeted immediately, although she was working alone and busy helping another customer. The store was large and had lots of unique critters - the water snakes and the big tank against the back wall had really cool exotic fish - well at least to me! We went in for some plants for our fishtank and got schooled on the rocks/faux plants we were using, even down to the fish food in the best way possible!!! She also carries eggs both chicken and duck so we got some chicken eggs and they were delish!!! can't wait to continue supporting a local "mom and pop" shop

I love the selection at PNF & I'm a reoccurring die hard customer. The products they offer are…read morereasonably priced, they have a clean store, friendly environment, the woman working there is always super sweet, her name is Andrea. She deals with such disrespectful customers from what I've seen. But they have a wonderful selection of plants, fish, arachnids, reptiles as well as tons of other fun pets! I'd highly recommend this company to legit animal lovers.

Nicest setup in the Valley! Some items are even cheaper than online/eBay!…read more Large selection of coral and fish. Incredibly healthy tanks.

Absolutely wonderful store and so knowledgeable and helpful! This will definitely be my "go to"…read moreaquarium store!

I can't begin to state how great this place is. After two bad experiences with our local PetSmart…read morewe decided to look elsewhere and thankfully we found this place. The customer service is amazing, if you are beginners they are willing to walk you through everything and give you great knowledge. Will be back every single time we need something for our aquarium. Will definitely be going here once we start our Saltwater tank. The are expanding soon and we cannot wait to see how it looks. They always have this amazing Puffer fish, it's a must see (See attached)

HORRIBLE EXPERIENCE - STAY AWAY FROM THIS PLACE. I purchased a frag rack they have 3D Printed -…read moreinternal magnets started rusting through plastic inside my tank (less than 1.5 months of purchase). Driving into the store from Surprise where I live, no concern or sincere of any urgency. Instead, I was treated with very poor customer service. I was expected to wait for days to hear back from someone. After 2 days of calling the store and being frustrated. I was told I had to wait until the next week in order for the guy who makes them, to come back from out of town and remake a new one. The store had a whole basket of the same item "Except those were double magnets" and I only purchased the single magnet". To make things right and avoid customer frustration. No one offered to upgrade or anything else, I had to ask options to just upgrade and be done with it. What a JOKE, I was offered a discount to upgrade. Basically, around the same price if I'd just purchased the double magnet mount. Pay Double The $$ for a product that only lasted 1.5 months. I DON'T THIONK SO. I only purchased it because I was told the store made these. I was trying to support a small company. Not After This. I'm done dealing with this place. Completely different attitude when addressing a defective product they sell. Unless your dropping $$$ the day of the visit, expect to get bare minimum for customer service when there is an issue. They won't be getting any $$ from me after this encounter.

This store was the best, had the best water and very knowledgeable and kind workers. Going to miss…read morethe best fish store in Chandler.

I went in with my daughters to buy some clown fish for my tank, brought them home, acclimated them…read moreperfectly, and low and behold they die within 12 hours. My mature tank is very healthy and parameters are near perfect. I call up the store to explain the situation and told they don't guarantee livestock once it leaves the store. Fair, but having been in this hobby for many years, when this type of thing happens, other fish stores in the valley will at least have a 24 hour guarantee or store credit. Only Fins wouldn't do anything about it and lost a customer as a result. A customer who would have spent lots of money as a repeat customer. Seems the other reviewer above me with a similar sick/dead fish issue had the same experience. Very unfortunate as I wanted to support this new store. Go to Reef Monsters instead.

We took a 40 minute drive here to buy a few fish. They have a really good selection and their fish…read morelook healthy however, literally ZERO customer service. The place was a little hard to find as it's within a bunch of other commercial businesses and there wasn't a sign above. There was a window decal however which helped us. We walked in and no greeting, pretty sure the guy didn't even look up from his phone (he was playing a game) lol walked around checking their selection out and literally not one person was around to ask if we needed help. We spend quite a bit of money on fish and the hobby and this business lost out on potential for good money. Guess they don't need anymore? We ended up going to Ocean Floor which is our normal go to and found what we were looking for with employees happy to help us.

Do you love cichlids? Do you hate going to fish stores and only seeing 3 measly tanks with mediocre…read morecichlids in them? Well look no further, this place was all of my dreams come true. They have quite literally probably 50 tanks of cichlids. Every color, style, font you could imagine Kenny gave us a personal tour of each aisle and explained all the fish, their quirks and personality, and what would go best with what we have in our tank right now. We left with only 1 fishy today (OB peacock who is absolutely beautiful), but trust there was about 10 we wanted to take home today. We will be back!

I came here today to see the animals and what food they had for birds and bunnies. I was pleasantly…read moresurprised to see the wide variety of animals. They even had an animal I haven't heard of before, a Degu. They had many employees working today and they were all friendly and nice. I saw there were many empty areas of food for small animals and birds but other than that, everything else was stocked well. I was so enamored by the live animals they had today and didn't want to leave any of the there. So cute. Check my photos and videos for all the little cuties.

The store was clean, and I purchased a couple of birds. The store in Glendale seemed to have more…read moreknowledge about sexing birds, which I truly appreciated. In contrast, the one in Mesa stated that they do not gender any of the animals. I waited for a short while, realizing they were busy, but I felt like I was more of an inconvenience than a valued customer. It didn't have a friendly atmosphere. While I'm not suggesting that the staff were unfriendly, the overall vibe was lacking warmth. The animals were fun to observe, and that rooster was pretty cool. However, I wish the store offered better training for its employees. Given that I drove five hours to visit this location, I don't think I will be returning. I will be looking for another store to visit.