Living here has been fantastic! It's been almost a year now and loving our apartment. The area is…read morenice and quiet, apartment is cozy, and this complex is in the middle of a lot of great places in OC. Would highly recommend living here!

I've been living here for over 2 years now and have to say it was the best choice I've ever made to…read moresettle in this place. It's conveniently located near major freeways and yet, the neighborhood is quiet. Most importantly, Andreea, the office manager has done a great job keeping this place nice and clean. She is always quick and attentive to your maintenance requests, making sure everything is resolved in a timely manner. This is a big plus, since it can be frustrating to have to fight for someone's attention just to address issues. I highly recommend this place!!

Writing this review on behalf of my daughter and myself. My daughter has been living here for years…read moreand loves it! But the main reason for this review is the Amazing Maintenance man James! James is just Top Notch at what he does! Fixes everything perfect, and always with a genuine smile! I look after my daughter's place when she travels for work and no matter how long between visits when James see's me he stops whatever he is doing, walks right up to me, shakes my hand and welcomes me back. It really makes me feel welcomed! I never do reviews but I had to write this cause James truly deserves the knowledgement. I really hope the company knows what kind of diamond James is to us and im sure all the other residents feel the same!

An excellent place to live. There is an abundance of schools and parks nearby _________read more

Overall, the property is excellent. A few things stand out right away, starting with the gym. It is…read moreexceptional and feels like a space people genuinely enjoy being in, even beyond working out. The rooftop pools are beautiful, though they can get busy with kids on weekends. It would be great to see one designated as adults only. The dog park looks like a great feature for those with social dogs. Ours is a bit older and not quite as enthusiastic about the younger crowd, but it is still a nice amenity to have. That said, the best part of this complex is the leadership, especially Johnny, the General Manager. Well-run properties always have strong leadership behind them, and that is very evident here. When we moved in, Johnny personally made sure everything was taken care of, from small adjustments to the overall move-in experience. Greystar is fortunate to have someone like him leading the property. If you are considering living here, I would absolutely recommend it. My wife and I have been very happy with our experience.

We've really enjoyed living at The Row at Red Hill so far. The amenities are beautiful, especially…read morethe gym, and we're excited to see the new retail spaces coming in. As a newer community, they're still working out some kinks, but we're excited to see the property continue to evolve. One thing we didn't fully anticipate is that the area isn't quite as walkable or bike-friendly as we had hoped yet, so we're really looking forward to the retail development being expedited so residents can have closer access to fun hangouts, shopping, and food options. We'd also love to see more community-building and social events to help residents connect and meet each other. It could even be great to have some kind of message board or community feature in the resident portal for informal meetups, recommendations, or local events. Overall, it's been a great experience and we're excited to see the community continue to grow.

Stephanie and Sam have been great. We had some concerns about our fridge shortly after moving in,…read moreand Stephanie didn't hesitate -- she replaced it with a brand new one, just like that. Sam is the kind of maintenance guy you hope for. Super responsive, came by multiple times to keep us updated, and knocked out every request we had -- cleaning, AC check, window screen, bulb installation -- all without us having to chase him down. He just gets it done. Really glad we ended up here. The team actually listens.

I want to start off by saying this is an amazing place to live & raise a family. You just need to…read moreadvocate for yourself when issues come up & I wish I had of met Ryan right away because could have saved myself a headache. I lived here for a little over a year and loved it but unfortunately had some issues in the apartment that felt wasn't being handled the way I would have wanted it to. But let me clarify the issues were being handled/taken care of. I was ready to write off the Irvine company & never look back which was a hard decision because I love Irvine and Irvine company owns 90% of the apartments. I decided to escalate some issues I had and Ryan.... God bless that man, he figured out the issues I had& advocated on my behalf to let me close my chapter in the best way possible. Not sure if I would return because I don't walk backwards, but if you're looking for a place to rent this is where you should go. The atmosphere, the safety, the upkeep, the convenience to everything & the neighbors. They are amazing!

I cannot say enough good things about Mike. From day one, he has been nothing short of amazing to…read morework with. He goes way beyond what you expect from a leasing agent and actually cares, like genuinely, refreshingly cares. Mike is incredibly attentive, responsive, and proactive. Every question I had was answered quickly, every concern was handled thoughtfully, and I never once felt like I was "just another lease." He made the entire experience smooth, stress-free, and honestly enjoyable, which feels illegal in the world of housing. If it weren't for me relocating, I would live here 100+ times over, no exaggeration. And that's largely because of Mike. He's the kind of person who makes a place feel like home before you even move in. If you're considering this property, do yourself a favor and work with Mike. You won't just get a leasing agent, you'll get someone who actually has your back.

Excellent service from Luis from the service team. He came quickly after my work request, fixed…read moreeverything perfectly, and was very professional and friendly. Thank you for the great service!

I've lived here for 6 years and while rent prices and oblong lease terms haven't been ideal I've…read morefound the complex to be the perfect blend of amenities and location that I need I also want to highlight the maintenance staff, Miguel and Cesar who have been amazing every time I call and need help. Pros: 1. Next to John Wayne Airport if you are a frequent business traveler 2. Walking distance from the District (Food, Target, Costco) and 10 minute drive to Tustin Marketplace 3. In room amenities are solid, had a problem with my dishwasher and got it replaced 4. The parking, and guest parking is fantastic if you have overnight folks or even relatives for short periods of time 5. Office staff is easy to get a hold of and are kind, understanding, and patient 6. Pool, club house, and gym are solid and not too busy Cons: 1. Leases and renewals have strange term lengths depending on when you rent (15 months and 13 months) 2. Price is a bit premium compared to others in the area 3. Ants typically find their way in our room (4th floor) in the summer ( note exterminators come every Tuesday and Thursday so easy to ask for help, though still not ideal) 4. Birds like to next in the roofs of the building which causes a high mess. Nets were recently installed which has placated this fairly well 5. Lots of pet owners which results in lots of dog feces , bugs, and others (getting better)

I've been booking the clubhouse at this apartment for my daughter's birthday for the past few…read moreyears, and up until now, everything had always gone smoothly. Unfortunately, my most recent experience was very disappointing. Last Sunday, when we arrived at the clubhouse for our reservation, someone was still eating there--even though it was hours before my scheduled time. I immediately called the office, and they assured me someone would come to clean up and place a reserved sign. No one ever showed up. On top of that, I was charged for a terrace reservation that I never used. There was never an agreement emailed to me, even though I was told one would be sent. Because no agreement was provided and the terrace was not utilized, I shouldn't be responsible for those charges. I've already called the office to have this reviewed, and was told someone would get back to me, but I'm still waiting. To make matters worse, I made another reservation for October for my daughter's upcoming birthday. I've called three separate times for confirmation and follow-up, and each time I was told I'd receive a call back. No one has ever called. For the amount of money residents are paying for this community and these reservations, the lack of professionalism and follow-through is extremely disappointing. I expected much better customer service, especially given the positive experiences I've had here in the past.

Been living in the Paloma apartments for close to two years now. Wanted to recognize how awesome…read moretheir maintenance team is. Anytime we put in a work order, they're here either the same day or the next to fix the issue, and we've never had to worry about getting someone out here! Thank you to Ricardo and the rest of the maintenance team!

I'm really conflicted writing this because my boyfriend and I actually like our apartment and the…read moreoverall vibe here, but the amount of misinformation we've dealt with in just 4 months is honestly unacceptable. When we were apartment hunting, a huge selling point was being told that each leaseholder would get 7 guest parking permits a month. It sounded like a decent plus to the nightmare parking situation (virtually no guest spots or street parking in general; $150/month for an extra parking spot with a year-long waitlist). Instead, we found out the leasing agent completely LIED to us--it's actually 7 permits PER household, not PER person. I know we did not mishear this during the leasing process and that we were explicitly told we would receive 21 permits in total for the 3 leaseholders we had for our unit. When I brought this up, management admitted we were lied to, but they didn't even offer a single solution or credit for the $10-per-pass fee we're now stuck with. It feels like they'll say anything just to get a lease signed. The lack of communication between the office and security is just as frustrating. I've been kicked out of the "24-hour" business center TWICE by security because they weren't told the correct hours. I actually had to email a leasing agent myself and show the security guard the email on my phone just so she'd believe me--and even then, she took a photo of it like she still didn't trust me. It shouldn't be the resident's job to train the building's security on their own amenities! On top of that, we've already had to re-sign our entire lease two months after moving in because the office messed up the numbers on the original documents. While the unit itself is modern and I appreciate the gym and the package lockers, the "unseen"parts of living here are exhausting. The fire alarms go off at 3 AM for no reason, the power has flickered out multiple times, and it took around a week to get a working microwave when ours died. I still have 11 months left on my lease, and I'm genuinely worried about what else was a lie or what else will break. I'm mostly upset that they admitted we were lied to by their agent and took no action to make it right with us. If you're looking to move here, I'd suggest getting every single promise in writing, because their verbal word doesn't seem to be honest. I will keep this updated.

My wife and I love living here! Big shout out to the maintenance team, always coming through when…read moreneeded. And a big special thanks to this young man Abel. He recently serviced our apartment, and he is very professional, kind, and attentive to details. Can't think him enough. We appreciate the entire staff! Thank you for all you guys do.

So this compliment is long overdue, The light on my microwave had went out and they sent a…read moremaintenance guy named Abel. I asked if he was new, Turned out he just was from another complex. He did a great job and we had a nice conversation, I have mentioned to another Maintenance guy that he fits right in. He's very Good at his job, Respectful ,humble and kind. I told him I would let my office now and it's been. Up more than a few days my apologies Able. You did a great job Putting in my new microwave , Thank you again

Living at the Parsons APTs the last 5 plus years has been quite a smooth sail. What got me to live…read morehere were the hard floors, farmhouse kitchen sink, garage storage, tall glass walls for natural lighting to shine right in, and mostly profesional adults living here. Raúl is the best at keeping up with maintenance as well. In addition, Laura is quite attentive to resident needs. Only negative is maybe a couple cats wonder the premise in the middle of the night that's black and white (female I believe). It's all good though, harmless creature I'm sure. In conclusion, Parsons is a pleasant place to live, and I've referred a few fellas or acquaintances to reside here in the past. What can I say, i found a gem and glad to share the experience to others!

Living at Parsons Apartments has been such a great experience! Eddie is always so helpful; he fixes…read moreany appliance issue quickly, is super friendly around the community, and always shows up with a great attitude. He really goes above and beyond for residents. The community itself is also very well maintained. The team recently replaced the jacuzzi, the pool is always sparkling clean, and the property is beautifully kept with regular cleaning and gardening. You can tell they take real pride in keeping Parsons a nice place to live!

Thank you for all your hard work setting up the party food was outstanding. For just a moment I…read moreforgot about my problems.

If I could give zero stars I would. Michelle Salazar, leasing agent, had me pay 52.00 for an…read moreapplication and 200.00 to hold the apartment for two weeks. Miss Salazar is a terrible liar! She descriminated me because I'm disabled and have Section 8. She approved me for the apartment. I was told by Rentgrow in Boston I was approved for the apartment. Approximately, two weeks went by and I never heard from her. She stated she sent my RTA to Section 8. To date, they never received an RTA. The apartment is available so they never held it for me for two weeks. I am a disabled psychiatric social worker with a Masters degree. I know when someone is lying. I followed up and she never responded, I have reported her to my disability attorney and Fair housing. I deserve my deposit money back and my application fee.Ive never been treated with such DISRESPECT.. Miss Salazar is unprofessional and should be fired. I knew there was something wrong with this woman when I asked to see the apartment. I am out of state so I asked for a video like everyone else does. . She was so rude. She told me to go to the website and look and that there were all the same. I'm a New Yorker and will not tolerate this bullshit. This Is unacceptable behavior. Descrimination is against the law. Give me my Dan money back!