Whoever manages this place needs to be replaced. I don't know how they think a 30 minute wait is…read moreacceptable at anytime. Its actually ridiculous how slow they are. The slowest fast food restaurant of all time.

End up getting the burger and jalapeno cheese fries. I love cookout so I'll never have anything bad…read moreto say about it. Of course everything was delicious and just the way cookout should be. Plenty of free parking but we went through the drive-thru which moves very quickly. If I was in the area I will definitely check it out again

Worst customer service I've ever had in my life I said thank…read moreyou multiple times and I was ignored multiple times and she was a straight bitch to me for no fucking reason.

This is a horrible location. They park you every-time you go through the drive thru. Why am I…read morehaving to wait 10+ minutes on a McChicken and 6 nuggets. Do better!!!!

Burgers are great. Indeed- what a burger!! Shakes were very good too. Fries were not soggy. Go…read moreagain? Yes!

I don't see all the hype. Nothing special about the burgers. They do have spicy ketchup though…read more Very long waits after ordering. If busy you can expect 30-60 minutes waits from what people told me. My wait was about 35 minutes in the mildly busy afternoon on a Sunday.

Headed to a Smokies game, we chose to stop into SmashCity for a pregame burger…read more The service and burger came up quickly. I opted for the truffle smash and large fry. My buddy opted for the Spicy Smash. The burgers were mmmmmmmmmm mmmmmmmm great, Juicy and the bun held up. Fries were fresh and would like to see maybe a topping or poutine option for them. Cool spot to get some AC and great burger before a Smokies game or a night in the old City.

We already had 250 miles under our belt for the day. 4 more hours to home. I was sick of fast food…read moreand we were making good time so we decided to venture off the road, but just a little. SmashCity wasn't far off of the interstate, it had good ratings and although we'd been eating burgers and fries quite a bit on this roadtrip, a good burger and fries really sounded good. All of the reviews were right on - this was absolutely NOT fast food - it was fast, really fast, but the speed was just bonus. As we usually do, we split. We chose the Carolina BBQ smash. The burgers were juicy - if you're not careful, I guarantee you'll be wearing it. Two critiques, it definitely needed more sauce - I just added some of the SmashCity sauce from our fries and it worked but I really would have liked to have had more BBQ sauce. Second, the fried onions were quite burned. I pulled off most of them. The hand cut fries were piping hot, just the right amount of greasy and seasoned perfectly. Splitting the burger was a good call - I'd never have eaten the whole thing myself. The burger and fries were just over $20. When you consider a Big Mac meal at that clown place is $14, SmashCity is almost a bargain. Paul, the owner was like the energizer bunny - he was everywhere at once. Personality oozed from his pores. Make sure you tell him Sue said hi! (He won't remember me but just say hi anyway!) Now I wouldn't say SmashCity has the best burgers - that award goes to our friend Jerry. He makes a pretty mean smash burger on the blackstone. If you have an extra half hour, skip the fast food burger joints, get off that highway, and go let Paul fill your belly for the rest of your trip! You'll appreciate it!

From the rude teenager who took my order to the cold breakfast sandwich to the staff that tried to…read morehave my car towed, this was a very negative experience. I went to McDonald's first thing in the morning for some coffee and a breakfast sandwich. Luckily, there was a store right across the street that I could stop in before grabbing my breakfast and be on my way. I walked across the street for 5 minutes (no, literally, 5 whole minutes) then walked into McDonald's. Walked out WITH my McDonald's order and saw a tow truck. How strange. Oh, that's for ME? Funny enough, my car didn't get towed. Great effort though. And if I didn't get my McDonald's, I would've been out of there before the tow truck arrived. But because I parked in McDonald's, as I was a PAYING CUSTOMER there, I walked out to a tow truck. Should've left and been on my merry way without the McDonald's. Much better choice. Whoever called obviously has nothing better to do than stalk the video cameras and try to ruin people's days, so maybe pay them less. Or if you wanted to be productive at work, try to teach the kid up front some manners and heat up the breakfast sandwiches before giving them to customers...

What a joke ... Used the app code to get a free medium fry with purchase and they charged us for…read morethe fry. Thankfully my daughter caught it and when we told them, they said it went through so they couldn't change it. What the heck ‍. So we had to wait till they could refund the whole thing. They could do that but not fix the problem SMH. Also I am not their baby, so stop calling customers that over and over again.

Great burger place. Double smash burger patties, great sauce and a large portion of French fries…read more Try the Pony Up burger or the Hangover. Great flavor, servers are amazing and lots of outside seating!

I love this spot! It has a calm and lowkey ambiance in the heart of the Old Sevier neighborhood--…read moresuper walkable to Alliance Brewing Co. Make sure to take advantage of their happy hour from 4-6, most of their appetizers are 50% off! We had amazing mozzarella sticks that I cannot rave about enough. They have great veggie burger substitutions for no upcharge and they are GOOD! Service is lowkey but still attentive, and food comes out quickly.

This has to be one of the best Chick-fil-as in the area. They offer drive-thru, dine-in, curbside,…read moreand pick-up options. I love all the various ways to make mobile orders. It's soooo easy and it cuts the wait in line. All the employees are extra polite and I haven't had an incorrect order or missing condiments. The restaurant is even decorated on the inside and outside with Christmas decorations. They definitely pay extra attention to detail here!

Finally tried a chicken biscuit sandwich! I've been wanting to try it but I didn't want to pay for…read morefast food. One lucky morning, there were a ton of chicken biscuits for breakfast at school so we could survive our morning meeting! Woot woot. I was surprised the chicken was so tender! I didn't care so much for the biscuit. It was crumbling into pieces. I ate it plain - without sauce and it was decent. I don't think I would eat this again since it's almost 500 calories for one! I appreciated the quality of the chicken but their biscuit needs more work for a southern specialty. Their waffle fries with honey mustard is quite addicting. Basically, honey mustard anything is addicting.

For my daughter's last meal before surgery, she requested Freddy's. I had not eaten there, but we…read moreordered. My family's food seemed to be good, However, I just can't let this go...I ordered a $10 burger and it was OK...at best! I ordered the recommended Jalapeno burger. Now one would think, a Jalapeno burger would have jalapenos-plural... jalapenos...there were less than 2 [1.5] SMALL Jalapenos! There were 3 tiny slices of onion, no spicy sauce, and I had added tomato....I received 1 super small tomato that didn't cover half the bun. Not sure what all the fuss is about. Sonic is better, as is Culvers, 5 Guys and even Hardee's. Please try harder. My daughter really likes your place.

Ive been trying to find a decent frozen custard that is comparable to Virginina Beach. Still…read morelooking. I got the choocalate with hot fudge. It wasn't super creamy like frozen custard is supposed to be, but it was still very good, dark chocolatey flavor.