Amazing food and an even better story behind the restaurant for those who don't know little history behind the joint really makes the sub that much more enjoyable! read more

Sad that this location is so bad. Staff was super rude. Places was not even crowded and our subs took 30min. Hook & Ladder was more of a Mayo sandwich than anything else. Work in the area and We will not be back!!! read more

I really want to love this Firehouse Subs location because I enjoy the food when it's made correctly, but I cannot keep wasting money here. I visit every couple of months, and they get my order wrong 100% of the time, whether I order online, at the kiosk, or in person. Examples include getting a sandwich with only bread, mayo, and tomatoes (missing all the sandwich meat) I was shocked I got a sandwich without any turkey. Despite clear online instructions, to my most recent visit on May 1st, 2026, where I confirmed the order with the counter staff, only to find half the ingredients missing on my sandwich again. It is incredibly disheartening. Please improve the attention to detail in the kitchen. read more

Very disappointed that Firehouse sub succumb to the "do it yourself touch screen". I attempted three times to create an order without success and quickly departed the facility as the sandwich makers were friendly but very busy. I chose a local establishment "Sacks" which has people who are helpful while ordering read more

I've given this location so many chances: they are clearly not up to health code or Managed poorly. Maybe both. Who puts AuJus with a melted unsecured lids? LAZY poorly managed staffed. Sandwiches were not wrapped properly. Insides all falling out. We got a grocery bag of a sloppy mess. We could make sense of any of it. Do not ever eat here unless you support every single thing they do while making your food. read more

Start with either training the staff or getting new staff members. There was no greeting when I walked in. They were staring at me but never said "welcome to firehouse subs"! Then I was told if I want better service to use the kiosk! The sandwich did taste the way I remember it always being. The worst part is, I made a conscious decision to come to firehouse on this day and was very disappointed. Please address these concerns because I may never turn! FYI, I still have 33000 points in rewards! read more

Would love to give Firehouse a higher star rating, yet the problem at this particular location is that it's not consistent in quality, service, or cleanliness. When I have good service from the staff and get my order made correctly, it's outstanding, however when the service is unfriendly and/or there's a mistake to my order, then I'm not inclined to keep coming back. The tables and floors aren't always kept the cleanest, either. If they can keep the quality of food and service steadily on the up and up, I'll be happy to give a more favorable review in the future. read more

So i walked in placed my order on the kiosk and waited for someone to walk up front to pay got small steak sandwich added cookie and drink and some how was 17 dollars and low behold they dont have anymore chocolat chip cookies only oatmeal so i walked out with a bottle of soda and small sandwich worst 17 dollars i ever spent read more

Firehouse Subs - Sandwich and soda - Sandwiches Near Me - Phoenix, Arizona

35th ave and Greenway location. I've been waiting for 2 subs for 15 minutes so far. There are three employees and a manager. There are 2 other customers in the restaurant that came in after us only. They are more interested in talking to each other than taking care of customers. Jersey Mike's is by far better. I will never be back.​ read more

My son and I went to the Firehouse Subs restaurant yesterday to order 2 subs. We haven't been there in a while and I will not be going back. I ordered two subs. One turkey with provolone cheese and nothing extra, and the second was a New York Steamer. The turkey and cheese sub was cut in half with all the turkey on one side of the sub and tons of mayo. There was also lettuce which I told them not to put anything extra and I didn't see any cheese. The New York steamer also had tons of mayo and some meat which I believe was all corned beef and no Italian dressing, or cheese. The total price for this fiasco as $27.00. My fault for giving him a tip. The only tip I would give him is you have just lost a customer and learn how to make a sandwich. One of the most awful subs we've had. read more

Will not return to this location. Totally ignored when coming in. They used to say hi and ask what you wanted. No greeting. Had to do order on kiosk and then the printer didn't work. Took so long, more than 15 minutes to fill order. Seems like pickup orders were the priority. No one said sorry or anything. read more

I ordered Firehouse on Grubhub. This place is generally delicious. I absolutely love their subs! The best is their steak and cheese and Turkey bacon ranch :) read more

This is my go to spot for when I'm craving a Philly Cheese Steak sandwich and I'm on the go. The staff make the food fresh and they are speedy. The store is clean and spacious. Portions are reasonable and parking is assessable. read more

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Always a 30min wait for a sandwich. Don't bother coming in for lunch, the staff prioritizes online or catering orders ahead of customers in their store. read more

Awful. Used to be nice And friendly. From today here is a list of no's: No music playing., No greeting from any staff No soap or towels in bath. No co2 so soda was flat. Asked the staff after I paid for a drink and went to fill my cup (should have told me beforehand that the only thing available was non-carbonated) No iced tea. No cleanliness No friendliness. No going back. See you soon Cheba Hut! read more

Great food, great staff, horrible aura. You guys need to buy a speaker and play some music or let the employees yap to each other more bc it's horribly tense and quiet in there. Everything else about this place is a 10/10. read more

Giving firehouse one star is too much went there as a first time event. I will never go again. Horrible I came home and opened my lunch to this mess. No lettuce onions tomatoes just what you see a mess and that one bite confirmed it. I called to speak with that rude ass manager name Mary Customer service still hasn't got back to me. Understand I spent $28 buck and some change for horrible food. I had to call my bank for a charge back I'm not a sucker to be licked in a world full of lollipops read more

Firehouse Subs - Pastrami with Mayo nothing else I still got an attitude - Sandwiches Near Me - Phoenix, Arizona

Walked in and was greeted with awesome energy! Food was done as ordered and just a great experience. Customer service was 10/10!!! Employee was Gabriel read more

Shocked at pricing and reduced size of subs and drinks. $25 barely gets u 2 - 4inch subs and 2 drinks. Ridiculous... poor value.

Was in the area and had a TMobile coupon for a free medium Hook and Ladder. I took the opportunity to try the Mac & Cheese for the first time. I would normally get the New York Steamer, but the Hook and Ladder was pretty good. Are there really any bad sandwiches here? The Mac & Cheese was good. The cheese sauce is soupier than most, but it works. I still need to try the chili, but I will be getting the Mac again. I really appreciate that, at this location, they bring the food to you at the table. The location I normally go to in Laveen doesn't seem to do that. read more

This place sucks! I had an afternoon errand in the plaza and a recent mailer with a coupon. I stopped in to redeem it and that was somewhat of a smooth process. Rounded up my order to support some ambiguous charity for first responders and then I WAITED! There were 4 people ahead of me standing around. 5 people behind the counter -- 1 being either currently sick or getting over the nastiest cold. While I waited and waited, I watched employees step out from behind the counter with food prep gloves on grab bags of chips and refill drinks. I couldn't see over the counter if they then swapped out their gloves, but I hope so! After 10+ minutes and not seeing *1* sandwich cross the counter to the group of people waiting ahead of me, I waved goodbye. It was 2:00 PM! I'm only out $3 I spent with the coupon for the sandwich I never got to try, but the time wasted was much more valuable. If you are in this plaza, FUCK this place and just go to Sprouts for a faster sandwich or the new restaurant next to Sprouts. If this were an actual firehouse, the entire surrounding community would burn to the ground from their response time. read more

We live in a new era of convenience, and well if you order online you're going to be golden, but if you don't you'll receive a golden shower.. womp womp Luckily I ordered my sandwiches online before going to this firehouse subs. Unlucky for me to added another sandwich when I arrived. Apparently, all online orders take precedence over walk-in customers who actually go to the store and place an order - I know its old fashioned. When I tried to order a sandwich there, he told me it would take 40 minutes because he had an online order that needed to be made. I'm like, Okay this is new. I thought customers that come into your store get serviced, nope not the case. I had to wait 40 minutes for one sandwich. Needless to say, I walked out, and no one has 40 minutes to spare during their lunch break, give me a break. So the service was not good and honestly, the sandwich wasn't either, but that could be my fault because I didn't pick up the sandwiches in a timely manner. read more

Firehouse Subs I always get the Pastrami hot sandwich called the New Youk Steamer on white. For a fast food sub sandwich place, I think Firehouse Subs are a step above the other sub sandwich shops mainly by taste and quality. I generally order the large sandwich and make 2 meals out of it. Have been to a few different locations and all have seem to be of high quality read more

On my latest visit today(can't get enough to be honest), I had the steak and cheese sub which was phenomenal(alot more delicious cheese than most sub shops like Subway). The five cheese macaroni on the side was the best I've had all year. Service by Andres and Chris was consistently great. The place was spotless and I had fun watching the Patriots(Boston University grad here)demolish the Titans. Highly recommended. read more

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I came here for my birthday sub and the staff was immediately friendly and got my order done correctly and timely. I ordered the Hero sub without tomatoes. It was really really food. See the photo for more proof. The sub was hot and fresh and the bread tasted fresh along with the rest of the ingredients. I liked how the store had everything set up well for Covid precautions during our pandemic and kept everything as clean as possible on the inside. I recommend this store and already have to others. read more

Firehouse Subs - The hero - Sandwiches Near Me - Phoenix, Arizona

I ordered a "New York Steamer" sub and a meatball sub for my wife last night. The pastrami on the New York Steamer sub was mostly fat, DISGUSTING. The meatball sub was flavorless and had no cheese on it. The bread was microwaved, not oven-toasted like the picture on the Firehouse Subs website and tasted like a hot dog bun, just wetter due to the microwaving. These were the worst sub sandwiches my wife and I have ever eaten. My bill for 2 horrible sandwiches was $22. From now on, I will be ordering my sub sandwiches from Subway, where they offer quality food at a reasonable price. Do yourself a favor and AVOID FIREHOUSE SUBS! read more

too expensive over priced food 7 inch sub $14 that's ridiculous I will never come to a fire house ever again

This is the 2nd time in a row that my smokehouse brisket sandwich had cold meat in the center of it. Not sure if I will be back but I will miss that sandwich when it used to be hot/warm. read more

Not the best service for my experience. I waited in line for like 4 minutes. During the whole time I was standing at the register neither of the two employees acknowledged me. From the time I walked into the lobby from the time someone finally helped me. Nothing. Not even a "just a sec we'll be right with you!" Just standing there awkwardly. Service is huge to me and the lack of service is what majorly affected my review for this location. Meatball sandwich is good but nothing special. If you want a real treat try the brisket sandwich and add bacon! Your heart might not be so happy, but you'll be thanking me for it! read more

Firehouse Subs - Lunch time - Sandwiches Near Me - Phoenix, Arizona

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Stopped by Firehouse Subs for lunch. No COVID signage anywhere but the staff was wearing masks. I tried the new Pepperoni Pizza Meatball Sub. I got a medium one plus a medium drink for $13.78 total. Separately, the components of the sub were great: big juicy meatballs; rich marinara sauce; soft bread; garlic spread and big slices of pepperoni. All of those components in a sandwich: disaster. Either the bread needs to be bigger, the meatballs smaller or at least cut in half. I asked for a knife and fork but they didn't have any. Each bite was so messy that it took an entire napkin to recover from the bite. I had a pile of them when I finished. I just felt that the developers had a good sandwich somewhere else and couldn't execute it properly at Firehouse. Sad. read more

amazing customer service I was surprised, the whole restaurant was a vibe good music as well and not too loud where you can't talk to people around. good bomb sandwiches read more

Been years since I've been to firehouse and I remember why. Ordered a cold sub, came with warm meat, and none of the modifications I asked for. The worst part, warm meat. It nearly turned me off of eating subs in general. Ended up going to Subway right after to redeem my appetite for sandwiches for the future. Not sure how this place stays in business, and not just this one but any location. Do yourself a favor, get Jersey Mike's. At least their price makes sense. read more

When y'all go out of business it'll be because 1. No one answers the phone 2. I walked in and had to yell into the back to get someone from the back. 3 I said no onions (allergy) and add extra chopped pickles.... Neither were listened to read more

Firehouse Subs - Sandwiches Near Me - Phoenix, Arizona

It took almost 15 minutes to make my very basic Turkey sub with only one person in front of me. Customer service was lacking, they didn't even say hello when I walked in the door and barely acknowledged me when I was standing there. When I got back to my office with my sub, it was as if whoever made the sub took the meat, pulled it up, popped in one spot on the bread, and did the same thing with the condiments, half of the sub was just bread. I had to reconstruct my own sandwich that cost $15, that's a dollar a minute to wait another five minutes to reconstruct, I feel like they owe me money. read more

The whole customer experience was awful from the moment I walked into the restaurant. No type of greeting what so ever. Environment felt very negative. The employee that took my order has no bussiness being any were near a customer service position. Zero personality. I ordered the Italian sub no mustard . Pretty simple right ? When it was time to eat , the sandwich was sogy and there was mustard on it . Looked like slop wrapped in paper. I'm not asking for anything but I for sure will never shop at any of your stores again . It's not worth the money you charge for your sandwiches. read more

Service is subpar ,they act like they don't care one way or another. The soda machine is disgusting and hasn't been cleaned in ages. There is food on the floor in the dining area. If I had not Paid already, I'd leave. When you don't care, your restaurant looks like this one. Avoid at all Costs. Debating throwing the food out for a hotdog. It's probably safer as most the employees don't have hats or hairnets when preparing the food. read more

No one here has any urgency. A tremendous amount of wait time even when it's only you waiting for a sandwich. I've tried to order ahead and I still have to wait when I go in to pick it up. Waited 30 minutes for a pick up. Tall guy with glasses needs to pick his eyes up from the floor and learn to run the store. read more

Excellent sandwiches (as with every firehouse I've visited) but what sets this location apart is it's outstanding customer service. I have really never been disappointed by this location! read more

Decent sandwiches, and great service from the sandwich makers! Not too bad! I ordered a 4" Tuna with a small ice tea. The bill was $7.15! The girl seemed surprised I ordered a 4" sandwich and a small drink like it wasn't big enough. She even tried to upgrade my meal to a combo with chips and cookie. Sorry honey, I am slim and petite, and don't like to overeat! LOL read more

Firehouse Subs - 4" Firehouse Sub with small ice tea - Sandwiches Near Me - Phoenix, Arizona

Placed order online & was ready when I arrived. Friendly staff & clean location!. I would order again.