Because the service for pick up is horrible. You might as well wait in line. They are always short staffed and it's frickin annoying

We arrived at around noon to get subs (3 of them). The employees were very rude to start off, we asked for two ham sandwiches and one Italian. We trusted that the employees knew what they were doing and when we got home we opened up our sandwiches to find that there was no Italian but three ham sandwiches instead. Not only did we get the wrong order but the ham was burned and tasted rotten. Terrible experience. Update: they're giving us a refund. read more

Jersey Mike's Subs - Look how brown it is... burned and rotten - Fast Food Near Me - Phoenix, Arizona

Came in a few days ago and they were very rude and took so long to make my food when it was completely empty there.

A message for management Please add more staff so your employees don't take their stress on the customer. Please remind your staff not to toss anything to their customers or complain because you want to buy an extra item once you picked up an order. Staff should not redirect the customer to add it online next time. The guys were nice but the lady with gray hair was moody and rude. I will definitely never return to this store. read more

The customer service at this location is second class!!! A MESSAGE TO MANAGEMENT 3/14 at 2:45 PM!! I walked into this location on this day/time. Not a single customer in line. Four employees were working behind the counter. I stood there for five minutes before I was acknowledged. When I was finally acknowledged they were rude and I ended up going home with a sandwich carelessly made. My fault I was not watching staff make my sandwich. I love Jersey mikes sandwiches but refuse to tolerate bad customer service! read more

I was just in this location and witnessed the 3 worst employees. 1 girl and 2 guys. The one guy was slicing peppers and did say that someone will be right with me as he walks away. He then returned to continue slicing peppers. The girl was wiping down the meat slicer as I stood there and didn't even acknowledge me. She then walks away and came back to start opening a bag of something then put some cheese on the slicer without saying anything to me as if I wasn't there. Meanwhile another employee walks through and then leaves. I was the only person in line. I would say that the customer service was terrible. Please train your employees to have some respect for the customers! read more

Terrible service. Waited 20 min for an online order. Total chaos behind the counter. Stack of tickets piled up. People waiting for their orders to be filled. Workers so stressed they were touching and handling non food items with their gloves on. I will never go back to this location read more

I just waited almost 40 minutes inside the store to pickup an online order. The quoted pickup time was 11:37, I received the order at 12:12. At a minimum, they should adjust the pickup time to reflect the current wait. In my opinion, they should stop accepting online orders after a certain quantity. Waiting 40 minutes for a cold sub is absolutely ridiculous. To add insult to injury, the order was wrong! They incorrectly made two out of three subs!!! I will not be back ever again! read more

Jersey Mike's Subs - Receipt showing quoted pickup time. - Fast Food Near Me - Phoenix, Arizona

Worst customer service I've ever encountered. Went into this location at 7:30, 2 1/2 hours before the closing time. There were three employees in the store. One person mopping, another making a sandwich, and a guy in the back . As I entered the store, there was no acknowledgment or greeting and the first acknowledgment I received was from the girl mopping by her stating "we're almost out of bread." I asked to clarify if they had gluten free bread before I started ordering. There was a customer waiting at this same time, who was waiting on a sandwich. This customer got up and drove away and chose not to wait for the sandwich. The employees the stated "should I keep making the sandwich then?" Still no direction on where to order or when they were ready to take my order. I stood waiting until the mopping girl came behind the counter and states "so are you going to order?" The guy in the back stepped in to make my sandwich, and I acknowledge that he seemed to know what he was doing, but I could tell he was frustrated due to the other girls attitude and lack of focus on work. When my sandwich was ready, I stepped up to the register to order and I was told to wait while to helped a customer who approached them after I had come in. I can appreciate a clean space or good food, but I will never return to this location because of the experience I had with the employees. If you want to feel like an inconvenience to the employees, this is where to go. I just looked back at reviews going back a year, and it seems this is an ongoing issue with acknowledging customers. Not sure who is managing this space, but this needs to be addressed otherwise you will keep losing business from more than just me. read more

I just ate again at this JM today and it was even better than my first review visit. Alex, one of the best Managers I've met, recommended their "Big Kahuna" sub and it was HUGE! It was full of hot lean steak and melted cheese with jalapenos on a hot rosemary parmigian roll. It was the best sub I've had in 2021 and a top ten ever for me. Service is 10 plus. It was lunchtime and although busy, Alex had things running smoothly like a Swiss watch. The place is spotlessly clean. I also enjoyed the salt vinegar chips and M&M cookies for dessert. I've been to all the major sub chains in Phoenix and I rate Jersey Mikes the best, number #1 !!! Congrats. read more

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Slow slow slow. Need to get more help on the to go side. 40 minutes for a mini sub. Hopefully this finds corporate.

Ordered from DoorDash here and had an excellent sandwich! It would have been easy for them to just have thrown something together, but my sandwich was meticulous and very tasty! Kudos to all those who work at the Indian school location!! read more

Usually good service and good food. Not today. It may seem like a small thing but a sandwich shop should never run out of bread, specifically white bread of all things. Then I have to wait for my order that I called in 20 minutes before. Now I have sandwiches I don't really want and I have to wait twice as long. And a little attitude from the employees as well. read more

The guy putting his toppings on your sandwich will have his tongue sticking out the whole time , very unprofessional and disgusting

one of the best locations in the valley! everyone is always so friendly and welcoming once you walk in. It was busy when i came in but the young lady helping everyone named May was extremely helpful & attentive to every customer that walked in. she was very considerate of everyone time considering how fast the service is! And of course, the food was absolutely delicious, everything was so fresh, you won't find subs like this anywhere! read more

Good food & service. It was a clean place. It was a take out lunch. I say there they are a little pricey as everything else in eating out.

This location simply ROCKS. I have always gotten great food and efficient, courteous service here, no matter who is behind the counter. That tells me the management team here must be doing a great job. When our youngest son went to college in New Jersey, we had a chance to visit him a few times. We'd never been to New Jersey, but what we learned right off the bat (among other things!) is that the folks there know how to EAT WELL, and it's pretty hard to get a bad hoagie --especially if you eat in the mom & pop places. Having had some good sandwiches back east, Jersey Mike's Subs caught my attention. It's been a few years that I've been eating food from this location, but it is ALWAYS consistently good and made-to-order, which INCLUDES cutting the deli meats right in front of you. That makes a huge difference in quality and freshness, as the meat doesn't sit sliced in a metal tub like in other places! If you like Italian Beef, try my favorite: Regular Rosemary Parmesan Bread #13 Italian, with extra meat (a couple of bucks extra), but put special instructions when you order, like, "For Extra Meat, Please Add Roast Beef". That way you get an Italian sub with all the usual meats PLUS sliced Roast Beef. SO GOOD. I order "Mike's Way" with extra onions, jalapenos, and dill pickles. Truly DELICIOUS, and enough to feed two people, or one really hungry person. Keep up the GOOD WORK!!!!! read more

Hit the Spot As I was driving, heading home from work, I began thinking about what to have for dinner. All I knew is I had a hankering for a sub, so I decided to check out Jersey Mike's; it turned out to be an excellent decision. I ordered three Original Italian's and a roast beef and provolone. As I walked up to the counter I was greeted by the employees who took my order and started preparing my order in no time. The bread at Jersey Mike's is perfectly, soft, fresh and tasty. The meats and cheese were definitely fresh and plentiful. I ordered my sub "Mike's Way" which meant it came with Lettuce, Tomatoes, Onions, Vinegar, Oil and Spices. The sandwiches were delicious, reasonably priced, and great customer service. If your hungry for a sandwich give a Jersey Mike's A try, you won't be disappointed. read more

Jersey Mike's Subs - Fast Food Near Me - Phoenix, Arizona

I work mornings and when I get off I'm usually starving so I go and see Kim. She's always friendly, helpful, and knowledgeable. Plus service with a smile. Thank you so much, I'll be back. read more

Well done. I line ordering a snap. I arrived 5 min early . Was greeted immediately. Super clean ,friendly, professional. Took no time at all for my sandwich. Delicious, fresh everything. I was actually really surprised at how impressed I was. Kudos to the team and management on a job well done. read more

I came here for my birthday sub and the staff was immediately friendly and got my order done correctly and timely. I ordered the California sub without tomatoes. It was really really food. See the photo for more proof. The sub was nice and cold and fresh and the bread tasted fresh along with the rest of the ingredients. I liked how the store had everything set up well for Covid precautions during our pandemic and kept everything as clean as possible on the inside. I recommend this store and already have to others. read more

Solid sandwiches and service found here! I have been on a sandwich kick lately and decided to try Jersey Mikes this time. The minute I walked in I was warmly greeted by the staff as well as the delicious aroma of baked bread (my favorite). I had no idea what I wanted but did not feel pressured in any way, and was told to take my time and order when ready. I couldn't decide between the hot Italian sub or the turkey sub (Mikes way), and the sandwich creator suggested the turkey so I went with it. I must say it was a good decision. My order was up in no time and the moment of truth was about to be revealed. Well...the bread was fresh and tasty, the turkey was plentiful, and getting the sub "Mikes Way" with their special sauces and spice blend was so yummy. Not only was the food good and the staff friendly and helpful, but the inside of the restaurant was clean, smelled inviting, and a decent place to enjoy a sub. I'd recommend Jersey Mikes to anyone looking for a solid sandwich and a quick bite. read more

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Subs are ok, service was good and store was clean. If you like a basic product then consider this establishment.

This place is sooo great!! Definitely recommend coming here if you want a quick bite to eat! Great atmosphere and if you come, give a shout out to BEN!! For being the best worker here!! Hi BEN!!! Keep up the great work! Awesome team here as well, sweetest kids.The sandwich was so delicious and fresh, one of the best in the valley! read more

Jersey Mike's Subs - Ben the worker - Fast Food Near Me - Phoenix, Arizona

This jersey mikes is always clean when walking in and always consistent when it comes to their sandwiches. One of the managers, Mei is always so nice and has this spot working like a well oiled machine! read more

This location is our all time favorite! The manager, Mei, and the rest of the staff are always such a delight! The service is fast and we are treated like family. Highly recommend! read more

Great sandwich, service was super slow. I understand they have to go through training but probably shouldn't schedule it at 12pm during lunch rush. It was a little aggravating but I got through it to enjoy my sandwich by game time read more

Jersey Mike's Subs - Fast Food Near Me - Phoenix, Arizona

Had a sub today was amazing they location never ceases to amaze me with how fast kind and great the service is this is my favorite location and I just had to show my appreciation read more

Good cheesesteaks, always pretty clean in there and I believe they do their best to get orders out quickly. Most of the time everyone is super friendly, however the manager closing tonight (Wednesday) was avoiding eye contact with each customer, as well as speaking pretty disrespectfully to one of the guys making my sub and it was just uncomfortable. No need to be rude to your employees, especially in front of several customers. read more

Food was good and was fresh. The giant size sub was giant! The staff was hard working. They seemed like a good team and teamwork is cool.

Service here is amazing they are the sweetest and most kind , meiling was such a sweet heart she made my sandwich with so much ease and she makes a mean sub and she was just awesome and never forget a single thing on my sandwich and listens very well to instruction this place Is an amazing jersey mikes only one I like going to read more

I'm a BIG Jersey Mike's fan! I can honestly say that they make one of my Top 3 favorite subs of all time. I always get their turkey and provolone on white (the bread is aaaaaamazing - crunchy on the outside and chewy on the inside), Mike's Way (DUH), with a little mayo, and pickles on the side. Mike's Way includes lettuce, tomato, onions, oil, vinegar, salt, pepper, and spices. SO YUM! I always get light on the oil since I get a tad bit of mayo too. I mean, go big or go home, right? I also get the regular size (about 6 inches or maybe slightly bigger) and it is plenty! They pack on the toppings. I love Jersey Mike's because they slice the meat right in front of you, so you know that it is super fresh. Their turkey is very lean and I love it! They have a great chip selection as well. I recommend eating the sandwich shortly after you get it (if not in store) because the oil and vinegar can make it soggy if you wait too long! If you're not going to eat it right away, maybe get that on the side and add it right before you eat. Anywho, i'm glad that they built this location closest to home! I have been known to drive 5+ miles just to cure my craving! See you soon, Jersey Mike's! read more

If I'm standing there, ready to order, can you please acknowledge me. Your staff spent a good three minutes walking back-and-forth looking at me and not saying a word. They were more focused in on putting chips into the to go orders versus helping a customer that was right there in front of them. read more

The staff seemed very upset with each other and passive aggressive comments were loud enough for all customers to hear. It was honestly very uncomfortable and sad. The girl at the counter with dark black/brown curly hair and no work ethic didn't tell me our transaction was over and I had to ask her for a receipt to get her to acknowledge anything was happening. I'm honestly curious if the staff was drinking or on drugs due to their behavior. I hope this location adjusts. Our food was also completely incorrect-- no lettuce or tomato or juice or anything when we asked for "mikes way." Super bummed. I recommend not going to this location for a while. Super bummed JM is being represented by these unprofessional children. read more

may was a great working made the food in a jiffy with a smile definitely coming back o yea the food tasted 9/10 too read more

Jersey Mike's Subs - Look at this happy customer - Fast Food Near Me - Phoenix, Arizona

I just left Jersey Mike's and a potential bad encounter turned into good experience. I went in with a gift card, ordered my sandwiches went to usemy giftcard and it didn't work. I did check my balance before leaving my house so I knew I had plenty of funds. To my surprise their ability to take gift cards was not working. The store employee. Wish I got his name. He was very professional offered to call the manager. Who explained to me what was going on. I mentioned that nothing was posted. He offered me a discount which was greatly appreciated, and put a sign on the door about them being offline. Great professionalism!! Thank you read more

Hands down best location I have been to. The employees are always in a great mood and seem to really enjoy working there. The manager named Mike(has an awesome mustache) always recommends something new and it's delicious every time, he seems to have no problem hopping in there and making whatever he recommended himself. Keep up the good work! read more

Jersey Mike's Subs - Fast Food Near Me - Phoenix, Arizona

Alex and Ben are the best in the west! Can't wait to come in again! I love the number nine with extra onions :)

GREAT SERVICE !! So I walked in after a long day of work and orders a giant 43! While they were making my sub another customer is being loud an going on and on about not getting enough food and wanting another sub free and to add bacon for free. Long story short I get home and instead of steak, I got chicken. I called the store and they apologized and gave an option of getting it fixed or refund. I got another sub and upon arrival it was ready and they offered a free drink to me as well. Everyone was so overwhelmed and worked tonight And people make mistakes. It's part of life. But the customers service was great and I can't thank these guys enough for all their hard work!! read more

So disappointed with jersey mikes today. I showed up to pick up my order and it was not ready, I waited an additional 30 minutes for my sandwiches to be made. I watched as other orders that clearly came after mine be made and picked up: I decided to go get my kids some other food because they were starved. I showed back up 10 minutes and my sandwiches were still not made. I noticed the girl working reprinted my receipt to go put back in line. It appeared she threw my order away after she saw me leave thinking I wasn't coming back. I waited another 10 minutes for my sandwiches to be made. With only one meat cutter, I just don't see how the operation works for who gets their sandwiches made first - the order on-lines or the people waiting in store. It's going to be awhile before I can visit again. read more