It was ok for the price and that's about the best thing I can say about my stay. The breakfast was horrible only comprising of pastries, yogurt and cereal which even an hour before breakfast ends was always completely out. The room itself was comfy while not being the most in shape (or even fully clean); it did gave me a place to rest at the end of the day. I can't say this enough but YOU GET WHAT YOU PAY FOR! I stayed 5 nights 6 days and didn't spend over $750 so if you're on a budget and just need a nice enough place to stay this is definitely a good pick. But if money is not as much of an issue and you're looking for a true breakfast and and overall amazing experience I would suggest spending the extra money and looking for a nicer hotel. read more

Bugs, gross floors. Moldy a/c vents. Disgusting pull out couch, and decor hasn't been moved or dusted since 1978

Just a crappy place dressed up like a real hotel. In addition, they play games with cancellation policies. My strong advice: Stay Elsewhere. read more

Some guy was wandering around the hallways late at night barefoot with his underwear hiked up to his chest wearing a backwards baseball cap screaming, "Mr. Sonder, where's my bucket of ice? Mr. Sonder!!!" I didn't sleep much but it was a fascinating experience nonethless. read more

Worst experience at a hotel ever. If I could give zero stars I would. We booked a one night stay through hotels.com and when we got to Arcadia we were told we didn't have a room as they don't work with hotels.com. After further investigation I found that every Sonder hotel in Boston is listed on hotels.com... They over booked the hotel, lied to our faces and blamed it on hotels.com. They also said they were going to get us a hotel room at another Sonder hotel in Boston and never even had the decency to contact us after the initial interaction. It's a shame because we stayed there prior to Sonder taking over and had no complaints. They are unprofessional and dishonest to their guests. Will never be going back. read more

Pretty neat place. Still working on it. Stayed 2 nights. Asked for something to be brought up to our room as we were leaving for the day and when we returned hours later we found our door was left open. The dead bolt was thrown so anyone could access our room. Then as we left the next day I had to pay $90 for having my car parked in the basement garage for 40 hours. Absolutely ridiculous. read more

Terrible breakfast (awful coffee, old soft pastries), no water pressure in shower, broken toilet seat, noisy AC woke us through the night

A friend and I stayed here for a concert weekend. The room was clean, and the beds were really comfortable. The front desk staff was friendly and helpful. The cleaning staff did a great job but I only saw them once (they're like ninjas). There WAS a fridge in the room and there IS parking beneath the hotel. It is close to Fenway but if you walk in the other direction, there's a bunch of restaurants and shops in a quieter setting. I would definitely stay here again. read more

Cleveland circle green line T stops and picks up in front of hotel. St Paul's stop. Breakfast was good, no extra charge. Only reason did not give a five was because espresso machine in bedrooms did not work. I'm sure if I asjnnjj read more

Hotel charged me a facility fee of $55 sprung at checkout for their "complimentary breakfast." Their gymnasium hadn't opened yet and I didn't use their WiFi. Employee at the counter told me "It's more expensive in Boston." Pretty horrendous and callous behavior given the service at other local hotels. Will not be returning. read more

I had a great experience here! I thought it was easy to book, the staff was friendly and the hotel was clean. There are also some nice photo ops in the lobby! The price was reasonable for what you got. I would come back again and recommend! read more

I inadvertently made a reservation for a King when I needed a room with 2 beds. I message the hotel weeks before to request the change. No answer back. I tried again 2 weeks before and week of before arrival to no avail. On the day, i finally get a text welcoming me to hotel, offering to be of any service to help me have a pleasant stay. After I asked again whether a room with 2 beds would be honor. I was told NO. Sorry, we are sold out. I asked for a rollaway bed. NO sorry, it's a hazard. I then said, if I can find another hotel with 2 rooms, would they allow a cancellation without charging cancellation fee. NO sorry. The fee will be assessed. I was also told I will be charged for the entire stay (2 nights)---I protested and said that's not how I understand it.. Then, they retracted and said oh, just one night room and tax. I have been a loyal Marriott BONVoy --always staying with Marriott wherever I go. But for the last year, traveling to Boston to visit my daughter at BU, I opted to stay at the Arcadian for proximity. After this awful experience, I will be going back to the Marriott. When I called the Marriott and told him them what the Arcadian did, the Manager there offered me a room with 2 beds no questions asked. I am wiling to go farther just to get that customer service. The Arcadian manager (Director of Operations) was SO incompetent. She can't even speak to me directly, even though I specifically requested to talk to her. The answer was, "Her answer is still NO, so there's no need to talk to her." I was in the hotel industry for almost 20 years, working for Hyatt Hotels & Resorts and I have to say I have never come across this kind of incompetence. Good riddance. Save yourself some headache and stay at a hotel that serve you well. Get what you pay for. There are so many hotels in the Boston area, the Arcadian is not one of them. I believe it used to be a Holiday Inn. I have had better service at a Holiday Inn. I'll be sharing my reviews with others across the social media so people don't fall in the trap that I did. read more

This place sucks! Never again! Wish I'd read the reviews before booking. Checked in yesterday 8/16/23. I was 45 minutes early so had to wait until 4:00p to get a room. Front desk person said she'd come and get me in the adjacent lobby. She didn't. 4:15 I stood in the front desk line AGAIN. Everyone before me got keys but MY room wasn't ready still. I told her I didn't want to wait in line a third time. She did, then, bring me keys at about 4:30. Room okay but no bar soap in bathroom soap dish. Okay, I used bath gel to wash my hands. When I walked in the bedroom in bare feet, I felt a wet spot on the floor. Huh. I figured they washed a spot and it was still wet. Then, lying in bed later, water started dripping from the ceiling above that spot. Yikes. But, it was late. I'll report it tomorrow. Took a shower at 7:00a. The faucet handle pulled out of the wall! With the water running! I was able to get it in enough to shut the water off. At 8:40a I reported no soap, leak, and faucet. I asked if I should wait for soap. No they'll bring it up. Left hotel, returned at 9:00p. No soap. A frigging bar of soap. I walked by 3 employees at the front desk when I returned this evening doing nothing. Got to my room. No soap and faucet not fixed even though I got a text that my issues were resolved. BS! I called the only # I could find. No phone in the room. Got Sonder cust svc gawd knows where. I said get someone to bring me soap as promised. Now I'm really pissed. Got a text telling me there's a closet on first floor for replenishing things I've used up. I DIDN'T USE IT UP I NEVER HAD ANY! Called this number, 617-277-1200, allegedly Arcadian direct. Pressed "0" for help. Weird ring then, "I'm sorry. An error has occurred." Click. Tried again. And again. I tried 1 for reservations, 2, 3, etc. Didn't even RING! Nothing. It's now 10p and I have no soap. I hate this hotel!!!!! UPDATE: 1:15a Checked to see if by some miracle someone put soap outside my door. No. Complained again. I heard from Riz, Rub, Mauricio, Lucas, Janine, and Carlos but I still had no soap! Finally. 1:45a I got this text: "Unfortunately we were just told by our housekeeping that we ran out of soap. I apologize for this inconvenience." NOT KIDDING! I'm requesting a complete refund. And I told them to go to Walgreens and buy some effing soap. read more

Horrible experience. Double charged for one room. Refund denied. Unable to confirm reservation day of stay; no one answers phone, all prompts led to voicemail or disconnect. Hour long check-in, no explanation as to why and no apology. Employee checking us out assured us the charge on my husband's card was a hold, but it went through, and I had already paid on another card. Provided receipt and credit card statement to finance department after stay; Sonder, who newly acquired hotel, still refused refund. Accommodations far less than stellar for all of these difficulties. WOULD NOT RECOMMEND. read more

This newer hotel is fantastic. Customer service was top tier, and the staff was willing to help the whole time you're there. The lobby is very well done, and once the gym and pool open this hotel will be a must-visit. Prices were some of the best in town and we were very satisfied with the Arcadian. read more

We took a chance with Sonder over Airbnb and other hotel options. From check in time to check out we were pretty steadily disappointed. The photos do not represent the room we had in any way. We had a "king room with Street view", what we expected was a well designed, thoughtfully stocked room with a view overlooking the street. What we got was a motel 6 style room with dirty looking gray carpet, visibly dirty furniture (headboard and sofa) And a view of a parking lot on the side of the building. Our check in was at 4pm, which is a pretty late check in for most hotels, but they still weren't ready for us when we arrived. I was told that they were "sending room keeping to verify that our room was clean", then told it'll be 3 minutes, to have a seat in the lobby. 3 minutes turned into 45 minutes without any sort of update or checking in with us. Even though we watched a dozen people check in without a hitch, we must have done the dumb thing of getting a 'specialty room' with a fancy "street view". The sheets in the room were clean but upon inspecting things we noticed that there were greasy hand prints on the headboard and what appeared to mbe BLOOD SPLATTER on the wall next to the bed. The toilet was wobbly, the shower curtain was dirty, water pressure weak and the thermostat was so annoying, I couldn't get the heat to turn on for the first 30 minutes because it was on a program with the wrong time and dates so I couldn't adjust it easily. The television was supposed to have chrome cast but it was physically disconnected from the TV, after 30 minutes of troubleshooting with the tech help desk, I had to go downstairs to ask for someone to come fix it. They don't have a phone at the front desk, so be prepared to talk to a chat bot or walk all the way down there. I was told they were on their way, and nobody showed up (until the next day). Breakfast was weak but that's to be expected tbh, bagels and random pastries and fruit, cereal and one batch of subpar coffee that once it runs out, that's it. I managed to get one cup, in 3 attempts during my stay. Next time I'll get a real hotel or a much nicer airbnb. The only good thing I have to say is the neighborhood is nice, lots of good food in a short distance. A reluctant 2 stars for location. read more

Dark and clostrophic lobby and first floor. AC difficult to control, front desk doesn't answer phone. Never brought towels we ask for. Pricey. read more

Attempted Bait and Switch be careful!!! I booked a king suite for Memorial Day Weekend. I show up to the Arcadian "The room you booked is not available, we can give you a regular king room at the same price" me: "that makes no sense" them: " we can knock the $30 facility fee off the bill". Me:"Give me my card back I'll go somewhere else". Them:"Stop escalating". I think by now you get the point. This place is the Frontier Airlines of Boston hotels. If you know, you know. read more

Arcadian Hotel by Sonder did not honor my booking. I booked a room with hotels.com for 1 night. I have never had an issue booking with hotels.com for 4 years now. Arcadian hotel staff told me that they do not use hotels.com but have every Sonder Hotel in Boston is listed on it. They made little to no effort to help us out and said they were "looking for a solution". It seems to me like they over booked and looked for any excuse to blame anyone but themselves. They never contacted me with any solutions and I had to drive home 2 1/2 hours in a storm. read more

I read quite a few bad reviews here before my trip, but was quite surprised by my experience. It is not the best hotel you can find, but for this price it is well worth it. The room is clean and spacious, wifi was good, breakfast was passable, and the staff was nice. My only complain was that the room's AC was not working intermittently, but I was too lazy to move to another room. Overall it was a pleasant stay of 3 nights. read more

Booked a suite several months ago and when I show up with my family of four Friday night they told me they don't have the room, tell me I never paid for it (which I did and showed them), and the first man I spoke to was extremely rude. The manager ended up helping me get a smaller suite but I did not get money back (it was a cheaper room), they said they would waive parking but they didn't and we were charged. The room itself was fine, but the experience was terrible especially given I had taken the time to plan over four months in advance and had a confirmation saying my room was 100% guaranteed. read more

I really enjoyed my stay here. It's a beautiful hotel. Comfy beds and it's clean. Complimentary hot chocolate bar downstairs but there was no hot chocolate- it was empty. No mini fridges in the room which sucks if you wanna keep things cold. The toilet got clogged. It looks like there is a balcony but it's just a window. No AC in the room but there's something on the wall to adjust the temperature. I enjoyed my stay. I just wish the rooms were more modern. read more

Had a really great stay here recently. Rooms are pretty spacious and clean. Good shower pressure, hot water. Beds are comfy, medium firm. Best part was the service at the front desk. Everyone was super friendly, helpful and nice - shoutout to Mohammed and the other manager who helped me change $100 so I had change for the T (didn't catch his name). Totally recommend. read more

We stayed here several times, the last time was a year ago and things have gone way downhill. a company called sonders bought the property, hastily built more guest rooms in the former common space and stripped away what few amenities there were. the new rooms or "townhouses" are like tower inside the building. i have no idea how this passed fire code as we could never find our way out on the first try. the thermostat cannot be controlled from the room - the screen indicates it is "centrally" controlled. also, screws holding the the railing on the bunk bed popped out of the wood causing my son to fall out of the top bunk. someone i met in the lobby said his son was cut but a piece of sharp metal on the rack holding the shampoo pump. the cereal and pastries were still offered in the morning, with a bag of gluten free bagels that was covered in VISIBLE. GREEN MOLD SPORES. They no longer provide parking, even if you want to pay, won't make changeat the desk for the cleaning person's gratuity, no more convenient type items like snacks or water bottles - they actually unplugged the refrigerated cases that used to hold cold drinks for sale. seveu disappointed. have been here 5x with previous owner. will not be back. also the stairwells smell like dead mice. read more

This hotel is not really pet friendly. They only allow service animals. I tried to explain that service animals are not pets and when they advertise as pet friendly they are stating they allow pets in addition to service animals. So glad I called ahead to confirm my reservation as we will be traveling with a small dog. I don't recommend this hotel. How much else on their website is not true? read more

No option to give no stars. Was there this past weekend and it was a nightmare. We had booked a room with a King sized bed and a good view. When we checked in at 2pm, we were told there were no more rooms with King sized bed available. The staff at desk could have cared less. ( Heard them telling the same thing to others on subsequent days). The room was very small m, with the smallest double sized beds I have ever seen. There were no drawers to use for unpacking. The "view" was of another set of windows. The bathroom was so small, you had to climb over toilet to get into shower. The water pressure was nonexistent. The lid on toilet would not stay up due to shelf in the way. The walls were very thin and could here conversations and televisions on both sides. The sheets, when I looked more closely, had many small stains. BUT the worst was that I discovered bedbugs after noticing bites on my arms and legs. Had to wash everything in industrial washer/dryer when I got home, including my own blanket I like to bring on trips. Only semi-nice thing was the continental breakfast but when items ran out with at least an hour to go, nothing was refilled. read more

Staff was wonderful, especially the front desk staff. Location was great, although not located in the downtown area, it was close to small shops and restaurants that were perfect for an end-of-the day quiet time . Room was clean and comfortable. I will definitely stay here again and recommend it to my friends. read more

As far as accommodations go this place is okay. I booked a room to work from and the internet has been out for 4 hours and the front desk could care less. If you want to sleep here great but if you need to work at all don't come here. read more

Very clean and the staff have been nothing but incredibly kind and helpful. They do offer a free continental breakfast, though it is slightly limited. It is partially under construction and it looks like a gym and a pool are in the works but are not open yet. There is a bar and a small snack shop, as well. The green line for the T stops right in front of the hotel which is SUPERR convenient for getting around town. read more

**Buyer Beware** Make sure you request a copy of your bill, because they will rip you off. I inquired about extending my original 2-night stay to a 3-night stay, with the young man working at the front desk. He quoted me $250 for a third night. I compared that price to hotels.com, and it was the same. So, later that evening, I went back to the front desk, I extended my stay. By this time, the shift had changed, and there was a new lady working the desk. I did not confirm with her the $250 I was quoted (not think I needed to). She said there was a note on my account about my inquiry. So, I figured all was good. However, when I arrived home from my trip, I looked at my receipt and saw I had been charged $400 for the third night. I called to have them correct the error, and to my utter disbelief, the man claims, "there's nothing we can do, because you didn't write down the name of the man who quoted me the $250, and there's no documentation of his quote in our system." Really? I'm supposed to write down your worker's names, to prevent an overcharge? Unreal. I'm shocked and disappointed. This was the second time someone in my family has stayed in that hotel this month. We booked a second trip, because we had had such a good experience there last month. Never again. Terrible, terrible service. read more

Arrived to check in and the first room we were given was dirty- not dirty like they didn't do a good enough job, dirty like they hadn't touched the room since the last person checked out. Ok fine, shit happens, I'm an understanding person. Our new room was 76 degrees when we arrived. Huge stain on the floor, someone shirt behind the couch- so hadn't thoroughly been cleaned. Ok fine sheets are clean that's what matters and they sent the engineer to fix the heat. Heat got fixed and I was hoping that would be the end of it. No room service or restaurant on site so we went to the lobby to buy a bottle of wine and the glass we were given was grimy. Like grimy ALL OVER. I needed a medical fridge for breastmilk and was told there was a small freezer box in the fridge to keep my frozen milk frozen- there was not. All the breastmilk I'd pumped so far on the trip and frozen at other destinations spoiled. Day 2 year we arrive back- room is 76 degrees again. Engineer is here now "fixing it." I'm like a really patient person but wow. All this place has going for it is that it's cool looking- awful experience. read more