The stylist (who was super nice) made my hair a lot better than it was...was it perfect? No. Would I go back? Maybe. For the price I paid ($70) I expected more. I had to go home and trim parts she missed. There are things that didn't get cut or blended. I feel like I have dog ears. We did have good convo and she was super sweet, so I hesitated to write a review, honestly. I'd like to get my hair shaped up and highlighted but not sure I'll go back here. The facility is nice- really clean and modern. Weird being asked to wash my hands the second I walk into the salon. They have a nice little selection of things to buy as well as offering many ...procedures? Gosh my brain stopped and I can't think of the word. ‍ anyhoo- if the haircut I got was like $30 less it would have been tolerable. :/ read more

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This place is overpriced, and if you don't call to cancel within 24 hours because you're stranded in the middle of nowhere with no cell service you get charged hundreds of dollars for the missed appointment. I finally found signal and gave 21 hours notice but that wasn't enough for Vanessa (Manager)! The only reason I gave 3 stars is for Kristina as she was always pleasant, professional and has vast knowledge of her craft. read more

Four stars for a nice, clean, airy and bright salon with reasonable prices. I've only come for haircuts but would be interested in trying other services in the future. They recommend product but aren't too pushy about it, which is definitely appreciated. They also respected my desire for no products to be used due to scalp issues. Amirah is a great stylist. Honestly this gets four stars because it just isn't as great as my salon in Orlando, though they are better than many salons I've been to before. I would recommend it if you're in Lacey. Easy to book online- my first cut I picked up what must have been a cancellation online on less than 24 hours notice. read more

Senora Lopez gives a great cut. This was my first time at this place. Tips are managed separately on an application called "Tippy". Next time I will tip in cash directly to the stylist. read more

I DO NOT recommend wasting money here for the eyelash extension service. Lash enthusiasts KNOW this is NOT the spa for good lash extensions! -Red Flag #1 There's a reason they always have open availability for lash extensions unlike other spas/ dedicated lash studios in the area where booking is more than 1 1/2 weeks out (only reason I booked here) -Red Flag #2 There are no recent photos of eyelash extension work from the current technicians or from clients posting photos and raving about their beautiful lashes & recommending 'their' lash lady. -Red Flag #3 None of the client reviews even mention receiving eyelash extensions here. The lash technician I was with, was unprofessional and did not provide a quality spa experience. She made me feel like she was a new student practicing casually on my eyelashes at some cheap nail salon...surprisingly she tells me she's been working there for 2 years...YIKES! My experience: -After wasting money and time, 2 hours later for a full set, it doesn't even look like the lady was efficient with her time, and the set was very sparse and underwhelming. I had classic flat lashes done by many other places and I know what to expect. -The technician's lack of skill and knowledge needed to choose the proper lash style for long straight lashes left me with lash extensions that are not even noticeable. Other places tailor the extensions to suit the clients current t lash situation and preference. -Very poor lash retention, by the 3rd day, I only had 6 extensions left on my right eye. -Overpriced for the 'non-spa like' quality of the service. She was nice and really chatty but didn't seem to focus well on my service as she did not seem steady or pay close attention to detail.. all over the place...sloppy in her actions. Not taking her time to meticulously place the eye pads to pin my bottom lashes down. -My eye burned and teared through most of the service as she rested herself on my forehead and on top of my bangs, rubbing them every which way since she did not pin them back or put a headband on me like other nice salons. -She did not inquire or stop to check on how my eyes were doing even when it was visibly and uncontrollably tearing. -Her plucking my eyelash was painful as she attempted to take apart the ones glued together (seemed continuous through this messy service) -She seemed very careless, even applying a lash extension to my bottom lash (noticed when I got home) - Some extensions were wonky, not applied in the same direction -Service ended weirdly, she didn't even give me a handheld mirror so I can 'admire' her work. She just walked to the doorway and said I can get up now As the technician explained, "this spa is a one stop shop", which means, they can do a little bit of every thing. She's right! They don't exactly specialize in just eye lash extensions. They can do eyelash extensions..HORRIBLY...if you don't have any other options and just want some on at the last minute! Next time I'll plan ahead and book with my preferred lash boutiques down the road for a quality job and top notch quality experience. read more

I have seen Amanda twice and each time has been fantastic! She is fun to talk with and does amazing work. I had never gotten my eyebrows waxed, much less shaped, tinted, and laminated. All worth the $$! Plus, the salon itself is filled with happy staff & is such a cute salon. Love the vibe! read more

I have been coming to see Malarie since the beginning of 2019. After moving 2000+ miles away from home and my trusted hairstylist I already knew it would be hard to find someone I could trust with my blond locks! I had gone to another stylist October 2018 and was mortified by her work on my hair and her attitude. I then found Malarie and have not stopped going to see her! The photo below is just proof of what her hands can do! This is my 3rd or 4th time seeing her this year and she never disappoints. I always get compliments on my hair after it is done. And it makes me happy being my bouncy blond self again. I can't wait to see what my hair looks like in my sons newborn photos we will be taking in a few short weeks! Malarie has also been doing my brow waxes for a while and EVERYONE notices them after she does them! It's magic Also, if you're into brow pencils I HIGHLY recommend their Arch brand with the brush on the end. It is my favorite. read more

Arch Salon & Spa - Hair Salons Near Me - Lacey, Washington

Whitney is great! Came in after getting a bad haircut from a different salon, and she not only fixed it but made sure it was the haircut I had wanted in the first place. She really took the time to pay attention to details and it gave me back some trust in getting my hair cut again read more

Arch Salon & Spa - Before - Hair Salons Near Me - Lacey, Washington

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I feel like a new gal after coming to Arch to get my hair done! I wish I had found this salon years ago! I'll preface this review by saying I called back in early July wanting to get my hair done since it had been a while due to COVID. I called a few salons, all booked out, and found Arch on yelp so figured what the heck, I'll give it a shot. I ended up booking an appointment just over a month out. They had some sooner but without time to also do a color. This was my first time coming to this salon. It can always be a bit scary going somewhere new. The evening before, I got a text about the protocol- text when you arrive, wear a mask, wash hands. The process of checking in went seamlessly and the extra precautions they took to limit crowding in the lobby was great! My first impression of the salon was that it was very clean and felt comfortable. The esthetician side is on one side and hair on the other. I liked the layout, and the room for hairstylists had lots of natural light. Everyone in the salon was super friendly. I saw Leah to get my hair done and went in with somewhat of an idea, a few pictures, talked to her about it and she made it happen better than I could've dreamed of. I got a full balayage, root smudge, toning, and trim/framing. She spent almost 4 hours on my hair total and the outcome was exactly what I wanted! I've had balayage done before and the pricing at this salon was good. Leah also took the time to talk to me about what I can ask for when I want a touch up, help pick me out good shampoo and conditioner, and schedule me a follow up before I move out of state. I'm sad to find an amazing hair stylist right before I leave, but I'm so glad I was able to get in and get my hair done and I'm so happy with how it turned out. I would absolutely recommend this salon and Leah to my friends looking for this service. read more

Arch Salon & Spa - Before photo of what my hair looked like. - Hair Salons Near Me - Lacey, Washington

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Came to get my eyebrows done and it was a great experience. It was a peaceful clean vibe and the esthetician Amanda was super sweet and asked me before waxing to make sure I liked everything. I am really picky with my eyebrows and I love how they turned out. Definitely will be coming back! read more

I had a great experience here. Jordan did my balayage. She was very kind, professional, and competent!

Got a haircut with Leah and it is hands down my favorite haircut I've ever gotten. My new pink hair looks even better now! read more

Arch Salon & Spa - Hair Salons Near Me - Lacey, Washington

I get my wax services done with Kristina and I always leave the spa satisfied! She gets the job done and does her best to make you comfortable in the room. Whether it's by going step by step or quick and efficient. Overall good conversations when I see her and her spa room is lovely! read more

It was my first time having sugaring done and Alyssa was AMAZING. She was super personable, patient, informative, and efficient. It was a very comfortable experience and the salon is soooo cute. read more

I've had my hair done in various styles and colors at super pricey salons in AZ & TN over many decades, and never had a haircut as perfect and easy to style at home as the ones Leah gives me. And everyone there is so friendly it's always a fun time. Even after I'd lost my best friend and husband of 57 1/2 years, their kindness and caring had my grief lifting for a time and I went home feeling pretty. I couldn't recommend them more highly. read more

I am a military spouse, which means I have to change hair salons and hair stylists often. I don't say this lightly I have had my hair absolutely ruined in some salons, to the point my hair was falling out. After yet another nightmare I found Arch and Leah THANK GOODNESS! My hair needed total color correction and she put in the work, she booked out the whole afternoon for me and used her skills to get my hair back on track. Leah has the type of personality where you are instantly comfortable, you want her to be your new bestie. I had a gorgeous root smudge and came out knowing I'd found my stylist in WA. Don't settle for burst couch hair! Leah can make you feel a million dollars read more

Arch Salon & Spa - Hair Salons Near Me - Lacey, Washington

Terrible customer service. I was so excited when I booked an appointment to have my eyebrows hennaed. I got to my appointment early on a Saturday and waited for the text telling me to come on in. Imagine my surprise when I went in and they had no record of me at first. But then it came to light that they had another location, and that my appointment had been booked at the other place. The person at the first location told me they would call the other place and let them know I was on the way. So I hopped in my car and drove there as quickly as I could. Then, when I got there - 10 minutes after my appointment time - they said that they couldn't fit me in because I was late. While that would have been frustrating enough, I would have gotten over it. But when they said that I had to pay a cancellation fee, that was just too much. When I booked the appointment over the phone, no one mentioned that there was more than one location. Neither did the text I received confirming my appointment. To not only offer zero apologies for the confusion, but to have the audacity to want to charge me a cancellation fee? No. Sorry. That is not ok. read more

Paid what I believe is a really fair price for a balayage and tone. I wasn't 100% satisfied with how my dark hair took to the toner after the first visit...today I went back in and Andrea (who is either the owner or manager, I'm unsure) was warm, listened intently, and re-toned my hair giving it more of the subtle look I was going for. Pretty happy with my hair and the service and will probably go back again for a lash lift :) read more

Love Love Love Arch Salon & Spa!!! I've been getting facials here for about 10 months and I leave satisfied every time. The esthetician's (Morgan, Christina, and Arianna) are knowledgeable and always provide me with little tidbits to care for me skin type. And it is so relaxing to be pampered by these ladies! I also love getting massages by Elizabeth. She always made me feel relaxed and destressed after a massage... and we can all use a little destressing in 2020 - am I right?!? It is so easy and convenient to schedule appointments online and I've never had an unpleasant experience here. I look forward to my monthly visits here! read more

Moved here 2-1/2 years ago and have been having trouble finding a stylist I connect with. Until Malarie! Thanks for a great experience, lots of laughs, a wonderful environment, and a haircut I actually asked for! I will definitely be coming back. read more

Arch Salon & Spa - Hair Salons Near Me - Lacey, Washington

I just moved to the area a couple months ago and had been looking for a salon that was close-by. I am so glad I found Arch! It is the cutest little salon/spa! I made an appointment to get my haircut with Emily (recommended by other reviewers) and she did not disappoint! When you walk in everything is decorated super cute and the receptionist was very friendly and welcoming. I only had to wait a couple minutes and Emily came out and directed me to the small little salon area. I haven't had a good haircut in years, and my hair has been super long and damaged for months now so I knew I wanted it shorter (going for a lob kind of style) but still long enough to put in a ponytail or bun. I was nervous to cut off so much but she made me feel so comfortable and she gave me exactly what I wanted, and more! It's the perfect cut and so easy to manage now. I know I will definitely be coming back in the near future and I can't wait to try out the spa side next! UPDATE: I've been going to Arch for almost two years now and still love it! Andria and Malorie have both cut and colored my hair and I couldn't say enough about how amazing everyone at Arch is! I trust them 100% and I've never had a bad haircut or color! read more

Arch Salon & Spa - Recent blonde balayage done by Andria - Hair Salons Near Me - Lacey, Washington

Anita is awesome!! She took the time to listen to what I wanted and suggested the right way to make it happen. Love the balayage. Thank you!! read more

Arch Salon & Spa - Exactly what I wanted! - Hair Salons Near Me - Lacey, Washington

Morgan was awesome for the brazilian and facial "down there." Never had sugaring done before and it was a bit strange of a feeling - I kept jumping lol but she was very sweet and accomodating. Seemed very knowledgeable about other skin care questions I asked her also. I'll definitely be back. Awesomely relaxing atmosphere also. :) read more

The staff are always super bubbly and friendly. Very professional and welcoming atmosphere. Morgan is one of my favorites there, happy & energetic vibe. Overall love this place, wish I could put them in my pocket and take them with me to my next out of state move. Gonna miss them when I leave. read more

Disappointed. I brought my daughter here to get a blue balayage with her natural light brown hair blended into blue. The bleach/"balayage" was very bad , not well blended and not even the same shade of blond, so we had to do an all over blue to blend it so it didn't look so bad. The blue color is nice but it is 100% not what we wanted / referenced with a picture. read more

Arch Salon & Spa - Hair Salons Near Me - Lacey, Washington

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This is my favorite place to get my hair done. I have been back multiple times and love the way my hair is cut and styled.

Just moved to the area and happened upon Arch Salon and Spa while walking around my neighborhood. Was able to make an appointment easily using their online system on the same day I needed one. I saw Ashley for a cut and deep condition and she was WONDERFUL! She listened to exactly what I wanted then took the time to educate me on the different products she thought would be beneficial for my often color treated hair - taking my concerns into consideration versus just trying to sell me something. It felt like I was having a conversation with a friend - not pushy, just informational. The haircut turned out exactly like I imagined and described to her and I couldn't be happier with the outcome, I already booked my next appointment. The salon itself was gorgeous and very welcoming, there wasn't one person in there that didn't greet me in some way and welcome me to the salon. Very happy with the service, the location, and the price! read more

I went in for a hair cut and I showed Mallorie pictures of what i wanted and she did exactly that! She was super friendly and sweet and I definitely expected a higher bill! Overall great service and their salon is very cute! read more

shelby always does so amazing on my brows, i'm always getting compliments after getting them done. she's very sweet and welcoming, all the staff is really. everyone's always very personable too which just makes you want to continue going back. read more

McKenzie is the BEST!! Brazilians, facials, whatever you need for your skin care she does a great job and is so knowledgeable. Very professional and detail oriented. Have always had a great experience at Arch. read more

We're so lucky to have Arch. Emily is such a talent when it comes to both color and cut. I've been seeing her at two salons for 3 years and she is an absolute magician at finding and delivering stunning color (I've had all over, foils, balayage). I don't even have to ask or show; Emily knows what works for me every time. She's an artist. On cuts; she's one of four stylists to master a ridiculously complicated asymmetrical asymmetrical bob I requested when Emily was in her early 20s. Stylists with 30 years experience from Bellevue to Spokane couldn't cut the style straight. As far as I can tell, she's the best in the state. I also have seen Soren for deep tissue massage for the past eight months. I have struggled with chronic neck, back and shoulder pain on one side for the past 13 years, and tried absolutely everything from corsets to pillows to muscle relaxers to alternative medicine. In two visits Soren fixed me permanently. It's really hard to believe that someone could so clearly and tactically correct such a chronic issue. I haven't had the same issues since and it's frankly shocking how much her expertise improved my lifestyle and happiness. I've also loved their brow tinting and will be in soon for microblading and lashes. They do everything well and without pretense. They're structured around customer service and customer comfort/relaxation. Online booking, card memory and delicious tea are just the first of amenities. Arch is a group that is very serious about delivering quality at prices far too low for the happiness they afford their patients. I recommend them to anyone, for any service, by anyone they employ. Thanks for everything, Arch! read more

After reading good reviews I went to get my hair cut, they were super accommodating and listened to my idea and what I wanted. She also talked to me about styling my hair and even showed me how using tools that I have at home instead of her tools that would have been more convenient for her. I will definitely be going back. read more

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Ashley is the best! My daughter loves going to her. We've been gone for a while but will be returning to her that's her go to place for eyebrows. read more

I was in town visiting from LA and needed a haircut. Found this salon on Yelp and decided to give it a go. Leah was great! Very reasonable prices, with great service during what are difficult times. I know that many men don't think a salon is for them, but I can state honestly that you are missing out on what magic they can do for you. I highly encourage you to give this salon a try. Everyone was exceptionally helpful and safety was first and foremost. From the front desk staff being very informative to Leah the wonder worker, I recommend highly! read more

Whitney is amazing!!! I've never ever walked out of here after a cut and color disappointed. The salon itself is clean and comfortable, and they have a great selection of products available for sale. I'm super impressed with all the services available too. read more

I've been there twice and booked both appointments online. I booked a package deal for a massage and facial that was not handled well. The massage was great but when a customer books a package deal it would be nice to have it correctly scheduled and honored. They should probably fix the issue on their website too. The staff acted like the could care less, didn't offer to fix it or book a facial at another time. read more

I went to Arch after my hair was all but ruined at another Lacey salon. Whitney corrected both the color and cut, and it's fabulous! I feel like myself again. She took the time to ask questions, she listened to me, and she explained each step of her work so I was kept informed. She was terrific! read more

Ashley did my sugaring... Amazing! I felt comfortable and relaxed- considering what was being done! She's funny and gave suggestions/ideas on questions I had. Definitely recommend seeing her if you're a fan of sugaring! read more

Kristina is by far the best esthetician I have ever had shes so knowledgeable nice and professional!

This was my first time coming here & it was a excellent experience! It was a clean & peaceful environment. Malarie was my hair stylist and she did an amazing job! She was very nice and listened to what I wanted to get done and I love how it came out! This will be my new to go place when it's time to get my hair done. Im glad I found my new stylist :) Thanks Malarie! read more