Went in for a fast and simple drug screening and Doug was a real nice guy helped me get in and out…read morethere in less than 10 minutes 10/10 service

Went in for a 10 panel drug test and received lab testing results within 48hrs, this place is…read moreamazing! Great friendly staff, clean facility, and definitely getting all my testing from here again! Thank you Doug and his Team!!

Excellent type of care! A great office experience the lady was really good. Took care of me. To…read morecut the blood really well. I highly recommend this quest.

I had a very bad experience at this Quest today. I had an appointment and was fasting. I enter the…read morewait room and there are close to 25 people waiting at 10:00am. Since I had an appointment I was called in about 10 minutes past my appointment time which was ok. Then the tech can't find the right blood draw order from my doctor's office. I had to find it on my phone and show her. She added the needed test to her computer screen by scanning and typing in my phone which felt intrusive and odd. The worse part came later. I told her I have bad veins and to please use a small needle and call someone good at drawing blood, if she can't find a vein. She puts a large needle in me and the blood hardly trickles, and the vein collapses. Rather then quickly remove the needle she keeps pushing and I am in agony.. She then proceeds to tell me I need to wait for someone more experienced and that they got this 'one draw rule ' before they call the experienced tech. Then finally the second tech comes and tells me my veins are all collapsed and come back on a different day, or use the phlebotomist at my ordering doctor's office which is two hours away from me. I have a huge bruise and pain from the failed blood draw, my tests need to be repeated, as they never got an adequate blood sample, and the attitude of the women techs towards me was so rude, uncaring and mean. They were yelling at me, I have to add that I had multiple blood draws in this facility before, and the other techs were always successful at getting a good enough vein to complete the blood draw. So, today I just got unlucky with a bad tech who could care less. If anyone reading this at Quest Management, there must be a better way to treat your patients, and hire better qualified phlebotomists.

West to the ER after having a bad fall Down some stairs, was…read morehaving difficulty breathing and bad chest pain. Went to the ER and they rushed me in, had me in a room, x rays and cat scan now and on pain meds within an hour. Turns out I fractured 3 ribs and have some fluid in my lungs and a partial collapsed lung. They admitted me into the hospital Ana have been here for nearly 24 hours now, probably staying one more day. Nurses are attentive and funny however laughing hurts right now, and doctors are great also so far.. I will update this review further but so far thank you to Nurses, James, Sheena and Mark and thanks Doctor Vangala. More updates to come. Note this hospital was recently acquired by UCLA, it was already great but perhaps is now just even a little better. Thanks for the 5 star care.

I took my uncle to the ER at 9 PM. They did bloodwork, chest X-ray, and EKG. It's now 3:30 am and…read morewe still have not seen or talked to a doctor. Are you kidding me? I will never come back here again because this is beyond ridiculous.

I received good service. I know bad customer service is everyones main complain for this location…read morebut me personally I was taken care of properly. Made an appointment for 12pm I arrived at 1148. Checked in on their kiosk which was super easy, I just scanned my barcode that was sent to me by email. A male called my name asked for confirmation number and then I waited to be called. I was in by 12:02 pm about 2 mins after my scheduled appointment. I'd say that's amazing in my book. Staff was nice, explained the process of what I needed to do and took care of business. I was in and out by 1215 ish the latest. I had planned to be there for an hour and so I cleared my schedule from 12 to 1. Now I had all this time to kill and decided to just run more errands. So I went to the DMV. I was impressed. Good job, LabCorp.

I had an extremely disappointing experience at the Labcorp West Hills location while completing a…read moremandatory pre-employment drug screening. When I arrived, there was no one at the front desk for several minutes. When a staff member finally appeared, I was simply directed to use the kiosk, despite having questions that required assistance. During my visit, I also observed elderly and disabled patients who appeared to need help checking in, yet they were also directed to the kiosk with little to no assistance. After checking in, I waited approximately 20 minutes before being called. The employee who assisted me displayed some of the worst customer service I have ever encountered in a medical setting. Her tone was stern, dismissive, and unwelcoming from start to finish. I understand that drug testing requires specific procedures, but there is a significant difference between enforcing procedures and treating people with respect. Throughout the process, I felt as though I was being treated like a suspected criminal rather than a professional completing a routine employment requirement. Every instruction was delivered with an unnecessarily harsh tone, and the overall interaction left me feeling degraded and uncomfortable. Regardless of whether someone is taking a pre-employment screening, a court-ordered test, or any other medical test, patients deserve to be treated with dignity and basic courtesy. The entire experience felt cold, impersonal, and hostile. If I had a choice, I would not return to this location and would not recommend it to others. Unfortunately, this location was assigned by my employer. This was easily the worst experience I have had in a healthcare-related setting, and I hope Labcorp takes steps to improve both its customer service and patient experience.

Efficient, professional and no waiting. Went in for routine blood test for wellness check…read more Phlebotomy was very gentle while drawing blood.

Dr referred me to Quest for a fasting blood test. After waiting 45 minutes I gave up and went to…read moreDignity. Amazing service!!! No line, super nice, gentle, friendly, patient and all around great experience. Cannot imagine why anyone would go anywhere else. Highly recommend.

Quest lab in west hills. Visit was good, Quest Privacy…read more Checked in at kiosk, declined having t them scan my drivers license (and have them sell to AI companies). They verified me the the blood draw by name and DoB. Waited about 20 minutes past my appointment time. Had a nice phlebotomist, she did a good "stick", used a butterfly and milked my like a cow. Meaning high quality of care - that comment for yelp. A quick trip to the bathroom for a urine sample, and off i went. Just a comment, Quest now requires verifyinh identity before online accrss by uploading you scannrd Drivers License to a commercial 3rd party. In reading that companies privacy statement, you have none. Including using your face to train AI. So, no more access to your data online - perhaps time to switch.

Very busy location. Even with appointment you will wait at…read moreleast 35 mins with appointments & walk in be ready to wait for at least 2 hrs They should not accept walk in. The phlebotomist was fast, experienced. She was swamped. She needed help. Like many yelper here there was no one in front, you checked in yourself and look at the screen for your turn.

Excellent urgent care facility! Starting with the extremely nice, friendly, and informative…read morereceptionist, to the medical assistant, to Dr. Zohrabian! Dr. Zohrabian was very nice, thorough, knowledgeable, and friendly. The facility itself was impeccable, modern, and easy to access. I highly recommend Elite Urgent Care!

My father is a doctor. We needed quick care and this was close…read more Unfortunately this was the worst customer service and aggressive behavior by staff. It's clear this is run by people who care about money first. I would never send anyone here. Awful experience.

Reseda, Ca It's that…read moretime again for the yearly routine bloodwork. This is the place where I can get an early appointment. You can do a pre-check-in then just scan the QR code when you are at the place. I went early before my appointment, check in then I was called in no time. I was impressed. The Phlebotomist was friendly and made me comfortable, and the first draw was smooth. Then here comes the catch - she didn't take enough vials for a certain color, so she has to stick me again. Waaa. I told her I didn't want to be probed in the same arm. My right arm isn't good as the left; she called another Phlebotomist to help her. At first no blood came out, so they have to adjust the needle. By looking at it, it makes you not to be probed anymore. It doesn't hurt though. And they were able to get what they needed. This is a good place for a phlebotomist to do their externship. They will enhance their skills. Limited parking. Decent gender-neutral public facility.

I really like this location because they open early on the weekends and walk-in is acceptable…read more Employees are nice and very good at their job. However the last 2 times I came, there was something wrong with their computer system that require them to hand write patient's information on the lable for every blood tubes, and they couldn't check in for patients without the physical order paper. I feel bad for the employees had to apologize to patients that can't get helped without the order paper. Hopefully, the company does something to fix this problem.

Wow, Im surprised I'm the first one to review this place. This medical building is buzzing! Look at…read morethe parking lot at any time of the day, it is always full. Its only appropriate these Drs offices have a lab nearby to draw blood and collect specimens. United West Lab is one of two labs that I know in the 7230-Medical Ctr Drive building. UWL is: -on 3rd floor -has a tiny, awkwardly shaped, black n white checkered wait area -Staff is chipper -Staff is not as fast as Quest diagnostics (that has 10x the flow of patients) located in the same building, 3 floors up. -Note: They DO answer their phone, unlike Quest. I called after closing time, surprised that they answered and were genuinely nice. For adults it looks the blood draws are fast with little to no wait. For little ones, on the other hand, they didn't have the proper tools to accomplish a simple blood draw for a potassium check. United West Lab must be associated with the hospital--West Hills Medical Center because they called them to ask what they needed to use on a baby and then ran over to pick up what they needed (a heel stick) to finish the job. Reason for a 3 star review-- our labwork that was stat (test done immediately) was not a good draw, needed a re-do, so we wasted an hour, yes an hour. Plus we needed to go to another lab and start over. And...they got blood on our new car seat :/ For adults this place be convenient but for the little shoot for Children's Lab in Encino, if your insurance allows it. They are experienced as they only draw from kids.

What horrible service. Over an hour for basic blood work with just two patients ahead of me and…read morelike 6 employees working there. Very disorganized operation. I suggest checking if your insurance accepts Quest and go there instead.

Poor experience tired rude over worked staff!! No…read moreorganization skills!! Seem like they all hate there jobs shame really however doesn't excuse there behavior and poor customer service skills!! Definitely Not recommended!!

The worst experience ever for my 5 years old daughter. They're not kids friendly at all. They…read morecouldn't fid vein and they poked my poor daughter several times.