Had a poor experience. Only reason for 2 stars is the check in and reception process was efficient…read more After that the experience was poor. Went there on a Sunday afternoon at about 430. After getting checked in for a possible broken elbow, vitals were taken and MD examined. We were told the xray tech was in with someone and we would be next. We sat there for over an hour (I can't imagine one set of X-rays took an hour). X-rays were finally taken in less than 5 mins. Then after sitting another 30 mins, I asked how long it would be until someone could look at the xray. I was told "this is the part that takes a while" and that I "was lucky they were still on the day schedule because the night time wait time can be up to 4 hours." We waited about 20-30 mins then asked again how long it would be. They couldn't give me a TAT so we got up and left. We were there for over 2.5 hours to have 3 X-rays taken. And who knows how much longer it would have taken to have someone read the X-rays. I don't believe there were a large number of patients there at the time. The parking lot only had a few cars, waiting room was empty and the nurses desk outside the exam room had the same nurses/techs/MDs sitting there our entire wait. Their website says little to no wait. How healthcare should be. That was not my experience at all.

If you want to be seen quick and by an actual Dr. and not a PA, this place is fabulous. The Drs are…read morevery smart and extremely nice.

I recently had a procedure done at this hospital. They were kind, caring and professional. I…read morethought everyone I was in contact with did a nice job. Thank you. A. Foster BooksbyAFoster.com Free Books for EVERYONE!

My Dignity Chandler experience in the observation area was horrible. the cubicles resemble cells…read more The ac froze me all night. Earlier staff were heard saying "68 is plenty warm for them ". This unit temp is centrally controlled at the nursing station. The ac vent for my cubicle was directly above my bed. I was admitted with pneumonia and sepsis. Cold air pouring down on my chest and very arthretic joints caused me unrelieved pain all night. I had on a hoodie and a fleece robe over my hospital gown. Staff brought heated thin blankets. They offered brief relief until they cooled down. I complained bitterly all night about the cold. I had the covers pulled up over my nose because even my nose was freezing! When day shift arrived the caregiver told me "I felt bad for you after I got home because you were so cold." She helped me go outside to get warm in the morning AZ sun. Getting warm eased my joint pain considerably. Coming in someone from day shift said to us, "the thermostat is right here. I'll turn it up". I'm sure the night shift considered me a problem patient because I complained bitterly all night about freezing and the cold increasing my arthritis pain. Why they would put up with a complaining cranky patient rather than turn the ac to 70 is beyond me. The nurse told me "we have 20 beds and only 2 bath rooms." They wanted me to use a bedside commode. I am old but ambulate at a quick pace with walker. The only relief I had from my ice box cubicle was walking to the bathroom. For safety they accompanied me. Staff let me know it was a major inconvenience to walk with me to the bathroom. Patients, especially elderly folks, can develop blood clots from not getting. Their convenience and comfort were more important than patients welfare! I have been a patient at Dignity Mercy. I have nothing but good to say about that experience. I was also a patient at This hospital Dignity Chandler for 5 days in June with pneumonia and sepsis. No complaints only praise. Because of this horrible freezing experience and judgemental uncaring night staff in the observation area. I will do everything I can to never come here again. Marlene Hickman

I started with Caring for Families (Dr. Whitten) roughly 20 years ago. I have always had the best…read moreof experiences when I have an appointment. Both Dr. Whitton and Dr. Truesdale are hands down the Best. They are caring, they listen to their patients, and then gives you the facts of whatever it is that you are experiencing and the treatment and follow up. I have had no issues with getting ahold of the office. The office staff is welcoming and friendly. I have highly recommended them to anyone who is/was looking for a place to go. I lived in Mesa when I started going to Caring for Families, then moved to Laveen where I have been since 2013, and still go. The mileage and extra time it takes to get there is over the top worth it.

Went in to see Samantha Hernandez for pain in my knee. Described what happened and how it was…read morefeeling, she did a quick physical exam and told me it was not my ACL. Sent me for an xray (nothing found) then recommended a MRI. MRI came back and I completely tore my ACL. I'll never come back here again, there was so sense of urgency with my injury which just prolonged my pain.

I recently got an MRI at this location and it was as smooth as these things go. I had a snafu…read more(totally my fault) with the paperwork and Karla at reception was very helpful getting things straightened out so I could still get the imaging done without rescheduling for another day. So grateful for her patience and help! Kariann and Greg took good care of me during the actual MRI. They walked me through the process and made sure I was comfortable while in the machine. Thanks SMIL for providing a great experience!

I can't say enough good about these people! I went in for x-rays right after hip surgery. From when…read moreI walked in the door and was greeted with a huge smile and much patience from the receptionist to when I got the actual x-rays done by amazinging patient, competent, compassionate techs, it was truly a great experience. I had anticipated pain, impatience, a long wait, etc. But none of those happened! Special kudos to Deanna who knew just how to help me maneuver without causing me pain.

I've been a patient at AFM for over 20 years! Each provider in the office is incredible! Great…read morecompassion and bedside manner! If you're looking for a new PCP, look no further because they are great!

I've been going to this medical center for a few years and always received very good care from both…read morefront office staffs and the care providers such as Darlene, the phelmologist, Michelle Barnett, NP, Dr.James Nichols.

Ive been coming here now for a few years. The office staff is always so nice and helpful. Dr…read more Fischbeck is great, great personality and makes sure to go over everything on your visits. It's hard when you're trying to find a new doctor and I'm glad I found this practice.

I was disappointed with my experience. I called ahead to ask if I could come early for bloodwork…read moreand was told that would be fine, and that if my provider needed additional labs after the appointment, I could return for those. Based on this, I arranged childcare and planned my day accordingly. When I arrived, I was told the bloodwork had not been ordered and that the office preferred to wait until after the appointment in case additional labs were needed, to avoid a second trip. This was the opposite of what I had been told on the phone and ultimately resulted in the additional trip I was trying to avoid. Had I been told it was simply an oversight, I would have understood. Instead, it was framed as being for my convenience, despite the prior instructions I had received. I cancelled my appointment and will be looking for a new PCP. I hope the office can improve communication so patients receive consistent and accurate information. Edited to add: I am an established patient with this office. While it had been a few years since my last visit, I had previously been seen here and the office assisted me with updating my name. I wanted to clarify this because the response from the office suggests otherwise.

Came in at 01:00 and was promptly treated for my eyebrow laceration. The registration staff,…read moreMonica, and the security guard, Johnie, were friendly and Monica was quick to get me checked in to be seen. Casey C. and Renee C. were great nurses, working as a team to get their job done for all the patients there that morning. Dr. Wilson was kind and attentive, making sure the medication was enough to numb the area. He placed internal sutures first, then dermabond on top to help prevent worse scarring compared to external sutures alone. 10/10 would recommend this fine establishment for anyone's emergency care (not urgent care so be aware this is gonna cost more!). Thank you everyone!

Thank you Dignity Health. I came in with extremely high blood pressure 165/123 and anxiety. They…read morestaff were friendly and very helpful. They calmed my nerves and made the most out of a stressful time for me. Dr Julie M was so genuine and really cared. The nurses and front staff were also very friendly and knowledgeable and quick. My husband and I truly appreciate your care. I walked out of there with no anxiety and my blood pressure went down within minutes. Thank you again. Amber and Darrick

Saw Dr. Overlin for a knee problem. He was very caring, helpful and…read more helped me immensely with my problem. He took care of my situation, didn't rush and sincerely acted like he cared about me and my problem. I highly recommend him and AlphaMed. Jean Speed

I wish I had a better experience with this facility! It's very clean and the people were easy to…read morework with however it felt very overpriced. I dealt with a horrible ear infection for 3 days to come in and see a physician for 2 minutes only to be told I have an ear infection and there's nothing they can do. It ended up lasting for two weeks and I had to go get drops somewhere else which is what I needed from the get go. Then, about two months later I receive a bill in the mail for $80. I paid my copay there and verified they were in net work and, received no extra exams or anything and they billed my insurance $268. I called the billing department and tried to get a breakdown but it never went anywhere and I just had to pay the bill. Could be a great place but will never go back due to the billing issues.