Found a good value gold chain on the site. Called the store - "you have the $130 chain in the store?It's a long drive for me." "Yes, we have everything on the site" Go to the store. They have the chain, double the price. "We can't honor the web site price in the store." Don't go to the store unless you plan on looking and then buying online. read more

Taylor is awesome! She was very helpful and patient with us while we looked at men's rings. Very professional.

I first started going to jewelry exchange 24 years ago. I had surgery recently lost a screw back on one of my diamonds so I went in to see if they could replace it. They didn't want to mess with it. I also had a pair of diamond earrings that I paid them to make into screwback so I wouldn't lose it and the back kept coming undone and right when I picked them up, I said that this is not tight enough, it needs to be tight so it won't come off and they assured me it was fine. I told them I know it's not. This is not my first time paying for this from them. They did not listen to me. I left upset sad . I lost the diamond that same night after I picked up my diamond earrings that I paid for them to make into screwbacks! I found my diamond in the shower. I was so sad of their work and their negligence on doing it right the first time also the way they treated me!! I just finally got up the courage to come back so finally I did go back. It had been three years of it sitting in my jewelry box and they told me they were going to charge me $80 to redo it and I'm like well if you would've done it right the first time I wouldn't have to come back and the way you guys made me feel horrible is why I didn't come back for so Long! This is a horrible place. They used to have good not anymore. I can't believe they were trying to charge me $80 to redo their work and that I know it took me a while to come in but it's because they made me feel like an idiot, even though I know that they did not make the back tight on my screw back that I paid for they are very unprofessional and rude. They didn't even want to mess with trying to help me find a new band for a black diamond that fell out of my other ring they also didn't find it worth their time to help me fix a diamond bracelet that I had broke will never go there again!!! read more

Vicki was so helpful and kind, she was patient and everyone was talkative and interactive. Even cleaned my ring. Definitely coming back for more jewelry read more

Pam here is great and very helpful! I came in 2 weeks ago for an engagement ring. Last weekend we got our wedding bands. They weren't our size but we can get a free sizing within 30 days. The wedding is this weekend so no problem there Pam made sure everything looked nice and was in my price range. Thanks Pam!! The building itself ain't so pretty and the neighborhood looks a little run down, but we had no issues. read more

I would recommend this store to anyone tired of paying top dollar at a mall for quality jewelry. My Boo purchased a beautiful ring for me that I was able to choose. Darlene is the best. She was patient. She gave me several options and I felt valued as a customer. read more

Don't waste your time or money on name brand jewelry stores. You'll get the most for your money and great service here. Ask for Darlene! She's amazing. read more

First of all this place is a small storefront in what looks like an abandoned strip mall. I went there for a repair. They don't do in store repairs and a jeweler is not present in the store. I was told they would have to send the item to their office in California to get a price to repair the basket that holds the diamond. This place might be ok if you're interested in making a purchase but a jewelry store that doesn't have a jeweler on the premises in a shady community, in a strip mail where there is only one small business in the corner sends off red flags for me. Very different from The Jewelry Exchange I've visited in another state for the same type of repair. Just a really uncomfortable feel. read more

Dariona, was amazing, she was patient and let me take my time when I was trying to decide on what I wanted to do read more

The Jewelry Exchange - Phoenix - Dariona was amazing, she was patient and let me take my time when I was trying to decide. - Jewelry Near Me - Phoenix, Arizona

Customer service was above expectation. Was not pressured into buying showed us exactly what we wanted to see. Was patient in answering questions and very helpful with purchasing the right gift. Salespeople Paul made our visit great read more

I am so happy I came in to get my ring cleaned and polished. I got to meet Arlene, Sheena and the rest of the team at Jewelry Exhcange they are all so helpful and amazing so sweet too! My ring looks fabulous for my Engagement photos! Thank you to Andy too for making it look brand new as well :) read more

The Jewelry Exchange - Phoenix - Thank you Jewelry Exchange - Jewelry Near Me - Phoenix, Arizona

Very attentive help showed me many options in my price range agreed to hold ring for a few days and offer free sizing pricing is fair and I have all good things to say bout this location read more

Pam and Darlene were super helpful! Third time buying here and it's always so easy and to the point. No pushy upsales and never just tell you what you want to hear. They rock! Highly recommended. read more

Great experience at The Jewelry Exchange. Jamie the sales associate really knew her stuff and was so kind. Jamie helped me out and made me very comfortable with the limited knowledge I had buying jewelry. I even feel I got more value with my purchase than I had budgeted for. They also sized the ring and the actual JEWLER the guy fixing the stuff at the shop was also very kind and even stayed late to finish the ring for us. This place is on Point! Great people, and friendly welcoming service. Great job Jamie and the JEWLER with the yellow Harley, I'll be back to buy more in the future from this location. Thanks, AcuraTL read more

Pam was friendly and helpful. This is my favorite jeweler with the best prices in town. read more

The Jewelry Exchange - Phoenix - Pam was so helpful and friendly. This is my favorite jeweler and they have the best prices in town! - Jewelry Near Me - Phoenix, Arizona

Darlene and Aaron were absolutely amazing and helped me find the perfect ring! Will definitely be back!!

The staff at The Jewelry Exchange - Phoenix was extremely kind and helpful. They answered all of our questions, helped us to feel at ease about making a big purchase on my engagement ring and my fiance's wedding band. We got a great deal as they honored an internet deal we'd seen. I couldn't recommend them more. We'll be back and we now consider Denice and Candace our personal, one-stop jewelers! Thank you, ladies! Lori B and Ken S read more

What a joke. Saw commercials, drive past all the homeless people. Went in to a dirty dingy shell of what I would guess it used to be. Nothing like what is shown on commercial. Tiny room of small cheep rings. Walking past other rooms that look destroyed. Broken furniture in the windows on a dirty floor. Didn't feel comfortable to stay plus nothing to shop for anyway. Not worth the drive. Complete waste of time. Use the advertising money to move and get inventory. read more

My fiancée and I recently purchased our engagement ring at the Phoenix, AZ The Jewelry Exchange location. I'll go into some detail about our experience below, but first, let's get the elephant out of the room...the location and general appearance of the store is NOT a good first impression (this is why it's a 4-star review). Granted this area near the Metro Mall in Phoenix used to be a vibrant shopping location, but that was years ago now. The current efforts to revitalize the area are still some time from fruition, so you have to be able to see past the blight. Buying a diamond is a large purchase for many of us, so please DO NOT go in blind; Do A LOT of research! Read about the 4Cs and ask questions from someone not interested in selling you anything until you understand a diamond purchase. Know your budget, know the shape you want, know the size you'd like to have and above all else know, and understand what concessions you are willing to make on a diamond to end up getting something you'll (she'll) love forever. Men, I personally don't recommend purchasing a ring without your fiancée present. If you REALLY want to surprise her with something I recommend doing a lot of research into what her taste is and purchasing a simple solitaire. That way if she wants a different setting it's a much easier transition. But, again, I recommend making the purchase together. Read and understand the store's warranty, purchase/return policy, and whether or not you'd like a certified diamond. Once you choose a loose diamond (don't purchase preset) I also highly recommend that you have it evaluated by an INDEPENDENT professional appraiser (who has zero interest in buying/selling to you) before final purchase and setting of the stone. Then have the ring appraised again after setting for insurance purposes. This goes for all stones certified or not. When I was done with research and started looking around I knew exactly what I wanted; budget, stone, and setting. Choice of setting can be very important depending on what stone shape, cut, size and color grade you are interested in. We looked online at wholesale stones, went to several stores including Zales, Shane Co, Jarred, etc., before choosing to make our purchase at The Jewelry Exchange. We looked at loose stones both with the naked eye and through the magnifier. Please be sure you look at the stone and note its inclusions which are internal natural mineral deposits, fractures, etc. that are present in the majority of stones (this is a natural occurrence in a stone refer to the 4Cs) through magnification. And if it's certified examine the certificate. We both knew and understood the quality of cut and proportional balance of a stone that would give us the best "sparkle," and with my setting choice, I knew that I could give a little on color for a larger karat weight. Ask as many questions of the salesperson as you want, and if you don't get the answers you are looking for, or don't feel comfortable go somewhere else. Our salesperson showed us several options in the price range, shape, karat weight, and cut quality we asked for. We were able to choose the option we liked the best and negotiated a great price on the stone. Note that we agreed on the stone price before we even discussed settings; the setting price was agreed upon separately. We then looked at settings. I knew I wanted a solitaire, 6 prong head, in yellow gold. What I wasn't sure about was if I wanted a classic Tiffany, cathedral, or knife edge setting. After looking at the options we choose a classic Tiffany both with the head and band in 14K yellow gold. Note: stones are often set in white gold heads soldered to a yellow gold band. If you want a 100% yellow gold setting it is a special request, and special order. We discussed this with the salesperson and special ordered the setting that we wanted. Lead time for the special order was approximately 3 weeks. This was explained to us at the time of purchase. We took possession of the loose stone after purchase to wait until the setting arrived, and have the loose stone examined and documented by an independent appraiser before mounting into the setting (recommended). We had some questions for The Jewelry Exchange after we had the diamond graded. One of the managers, Austin, resolved all questions to our complete satisfaction. We were called promptly when the setting arrived, made arrangements to have the stone mounted, and are 100% pleased with the final result! It's absolutely GORGEOUS, better than I imagined!!! In sum, yes the appearance of the store and location leave a lot to be desired; however, if you do your research, know what you are looking for, and ask questions until you are 100% satisfied I think you'll both be pleasantly surprised read more

Do NOT buy your jewelry here. Worst experience. Save your time and money and go buy your jewelry anywhere but here. My husband and I regret buying my engagement and wedding bands here, but we've been stuck dealing with them for over 8 years now. Pretty crappy that a really sentimental piece of our lives is surrounded by this unorganized, less than helpful business. They were really easy to work with taking our large sum of money to begin with though! Figures. read more

The jewelry exchange has come high recommended to me by my others half's family to purchase an engagement ring. After looking around and checking out there website I just had to go into the store to see the perfect ring I had found online. I met with Anne and Candice and and they had my perfect ring. The store and staff have been so wonderful in taking care of all my needs and I couldn't be happier with the jewelry exchange and my experience and I will be recommending to others and excited about this special time during the holidays. Thank you Anne and Candice for all your hard work dedication and joy you bring to our community!!! read more

NEVER BUY ANYTHING FOR THESE CON ARTISTS! They play pricing games and ALWAYS pretend to "call the owner" to approve the "really low price" but the product is inferior to competition and actually more expensive! That's when you learn they don't stand behind their products...RUN AS FAST AS YOU CAN!! read more

The Jewelry Exchange, in Phoenix, has a great selection of jewelry and is ready to make any custom item for you. We have purchased from the Jewelry Exchange many times and recommend the Jewelry Exchange, as your go to place for great prices and selection. BK read more

I wish I could give the Jewelry Exchange 100++++ stars! Ann and Candice are amazing and so helpful. They really went the extra mile to make sure we found the perfect ring (I love it). I know we have found our jewelry hook-up for life! Thanks again! read more

Darlene was amazing ! So very helpful . We got a beautiful ring at a really great price ! We have found our lifetime jeweler !

Pamela was amazing and very helpful. We only get our jewelry at this amazing place! Easy to get too also right off the freeway. Stop by and see for yourself. read more

I'm going to leave my review at one star until I am satisfied. Not sure how they can achieve that but I'll give them a chance. I bought an engagement ring, her wedding ring and my wedding ring here. Her engagement ring crown was very sharp so I took it back to be polished down. She woke up the next morning with a cut on her arm. I took it back again. 4th trip. 35 miles one way. I got a call asking for a deposit on my ring which they said they wouldn't do till I got it, but I paid it anyways. She went to pick it up because I was having issues with my insurance company. Anyways, they substituted with a similar ring. I never said to do that. Now I have to take another day and drive all the way over there again to get this right. This will be trip #7 by the way. Trip #8 will be to pick that up. Trip #9 will be when her crown arrives. Trip #10 will 've picking up the ring. I can only see trip #11,12,13,14, coming. All I can say is, I told you so. I didn't want to go here. She did. Because her co-worker did, who I might add, had the same issues. So why did we go? I have no clue. Fix my issues and I'll redo this whole rating. If it was up to me I'd buy two basic stylish rings and a trip to Australia, but noooooo. Ok, Sunday we went to get my ring. The correct one. It was right but made for a child? I'm posting the picture. read more

The Jewelry Exchange - Phoenix - Waited 4 weeks for wrong one. One on left is right design wrong size. Wth? They said it would be 8 weeks for right one! - Jewelry Near Me - Phoenix, Arizona

Greatest place to save money Candice and sheena were the best I did a lot of shopping around save time and money just go straight to the jewelry exchange and girlfriend loves the ring read more

So when you pull into the parking lot of the Plaza you will think that you are in the wrong place but actually you've come to the right place. I was looking for an engagement ring and I wasn't sure what I wanted, but I knew my fiancé, yes I popped the big question since my visit, wanted a halo ring and I knew my budget. The staff, they were experts and helpful as they were able to give me a crash course in ring shopping and show me manny options of cuts, carats and clarity I had within my budget. I never felt pressured and after 45 Mins, I was able to make an informed decision on a very important purchase. They were able to design and finish my ring in one day. My fiancé loved the ring and she was joyfully surprised I selected the ring she envisioned. I know I know, we just got engaged, of course it's perfect and everyone is happy, but her tears of joy and smile and her friends telling her "you deserve that beautiful ring" brought a tear,( held it back to just one) and a sense of pride that on the day I decided I wanted to marry her and save up of ring and take the next steps, I knew nothing about rings, but after visiting The Jewelry Exchange, and popped the big question, I've been walking a litter taller these days. Recap They were helpful and knowledgeable They helped me find the perfect ring for my fiancé I came in way under budget. (They didn't try to match or exceed my budget, they tried to give me more for less) read more

Excellent service and products. The staff here are friendly and knowledgeable about the products they have on hand. They go above and beyond to make sure your satisfied. Even if it is asking to see 20 different settings, and you go back to the first setting you looked at. The products in the store are never the same, there is variety from month to month. The price you pay for diamonds here, wouldn't even get you a sparkle at the name brand stores. The savings are off the hook, and they also give a military discount . So if you're looking for the best bang for your buck, and willing to get off the beaten path go to the jewelry exchange in a Phoenix. Totally worth the trip. read more

While I'm not happy with the cheap @$$ ring my fiancé chose, this has nothing to do with this business. After he proposed (and I reluctantly said yes because every guy knows not to be cheap with this purchase...well all but my guy...but I digress..I love him. He chose poorly. We will get beyond this!), he took me to get my ring sized. I was a bit put off by the location. But inside, the people were dressed professionally and were helpful in my situation. When I first got sized by the gentleman, it seems that we picked too large a size. So when I came to pick up my ring, it was still too big. The jeweler agreed to fix it right there on the spot. It only took about 30 min or so. That was much appreciated because, despite how I feel about the ring itself, it still symbolizes our promise to commit to a life together and I wanted to represent. They understood. So while i was totally expecting a negative experience based on the previous reviews, mine was positive. The staff was professional and friendly. I don't know about diamond quality. I do know it has a brown tint and i read that that is fine but most people just prefer clear. I don't care about that. I would still recommend folks get a 3rd party to appraise any diamond you purchase from anywhere. I asked my fiancé and his experience in picking out the ring was also positive. read more

Had a very nice experience today and found exactly what we wanted. Erin was a super nice salesperson and very attentive.

Anne is great. She really helped us when we were unsure on what engagement ring we wanted. She is very helpful and we returned for wedding rings. read more

Aaron at the jewelry store was very helpful, explained everything. Also pointing out the rings that were on sale. While we looked at the jewelry they cleaned my ring, and it was like new. We found what we came for and the price was right. read more

We were replacing my wedding ring that I had lost and I wasn't really sure what I wanted. Anne was so helpful and patient while I looked at everything. Then she brought out a beautiful 2.32 ct diamond and I knew that was it. They had to set it in my band and it was done when they said it would be. We love it. I would recommend The Jewelry Exchange to anyone, especially for the prices. Vicki D read more

Thank you Anne for making my shopping experience painless,and finding the perfect gift for the Mrs.,with that being said this is why I will always return to the Jewlery Exchange,nice selection of pieces and even better customer service. Keep up the great work! read more

For the past year (Nov '18, Apr '19, Sep '19 & now Nov '19) I have lost the same diamond 4 (THATS RIGHT FOUR) times because they cant seem to fix it correctly the first time. The first time a sales woman told my husband I probably knocked the diamond out by "banging" my hand everywhere. The second and third time it was because the prong was worn out....here we are AGAIN and the SAME DIAMOND HAS FALLEN OUT. They guaranteed that they checked all the prongs and that they were in perfect condition. This last time I took my ring in I was told that I was jsut outside the warranty period and there was nothing they could do to rectify the situation. Nevermind the fact that it was the SAME diamond, they just wanted their money. I have never been so angry. I usually never write reviews but I've had it with The Jewelry Exchange. I regret doing business with them. Don't waste your time or money. Go to a reputable jewelry store. Wish I could give them 0 because 1 is still too much. read more

Exceptional value and service. For me and my husband the experience of shopping was overall positive. Anne F. showed us exactly what we wanted..a large diamond at a great price...she was very accommodating and provided us with many different options. She wanted us to be happy with our purchase and we definitely are. read more

Horrid service.... Need a 6mm stone. No one could or would go measure a rock for me.... Did some homework and ordered a stone that should fit for a setting I needed to repair for a customer.... They wanted to get a cheap stone... Paid for 2 day shipping. I am over10 days into this and I am still waiting... Was told it had to ship from Philly to there. Where that is they would not say. Then from there to me... Have they ever heard of drop shipping from where the merchandise is... Do not order from these folks.... No idea about the stone as I am still waiting for it.... I now have lost my own customer as I told them it would be a week turn around... Buy local and spend the extra money for real service.... The stone may be fine if they ever bother to send it who knows... Very unhappy. read more

My soon to be hubby surprised me by getting me my engagement ring here they where wonderful and Anne was our consultant and she made the experience perfect for both us answered all of our questions even if it sounded stupid and she showed us a beautiful ringirl that was cheaper and had more carrot but we both keeped picking the same one we will be life long customers. read more