Outstanding care and doctors. I am finally pain free after two years. Dr. Byron Willis is amazing…read more Thank you!!!

Surgery, Tenex of hip, was very very painful from the start. Injection for pain med was…read moreexcruciating from start..i had to curl my fingers @ assistants fingers, cussing, screaming whole time..finally the assistant said to take deep breath,and just talk to distract pain..whole procedure was aweful..now im back to square one in Original pain. Need to see new doctor. I have called clinic after surgery in March. I have called, complained, no response

Every one there was very caring. Everything was explained in detail. Went there for tests with Dr…read more Jamal. He is excellent.

I cannot say enough good things about this facility and their staff. From ED to ICU to regular…read morefloor - the doctors and nurses were ALL kind, caring, patient and reassuring. It never felt like we asked too many questions or they were in a rush. The ENTIRE clinical staff was attentive and more than competent. They saved my life and then nursed me back health so I could go home. I never want to go to another hospital!

I've been seeing Dr. Singh for about four years now, and I couldn't be more pleased with the care…read moreshe provides. She is extremely professional and, just as importantly, an excellent listener who takes the time to truly understand any concerns. As a pulmonologist, her knowledge and attention to detail give me a lot of confidence in my care. My wife originally recommended her to me, and we've both continued seeing her ever since. I highly recommend Dr. Singh to anyone looking for a thoughtful, attentive, and highly skilled specialist.

I have had consistant excellent care at this location. Dr. Singh and her staff are kind,…read moreresponsive, respectful and professional. I would highly recommend this pulmonologist to anyone.

I started seeing Dr. Marquard because I found him on the Ehlers-Danlos foundation website. I've…read morebeen seeing the office for about seven months now, and I am extremely pleased with the care that I've received from all of the providers. Because I am a frequent user of the practice's patient portal, I do not mind the $50 administrative fee because I feel it is necessary to balance out the extra work that they have because of the patient portal. For patients with EDS, this office is a godsend as so few doctors acknowledge the disorder, more or much less treat the disorder. I appreciate the added bonus of having in-house counseling and the in-house lab. Every time I go in, I am greeted warmly and well taken care by the administrative staff and medical professionals.

In my opinion, based on my experiences described below, Thunderbird Family Medicine and their…read moreassociated practitioners are UNETHICAL and MONEY GRABBERS. They will hold your refills and lab orders "hostage" to make you come into the clinic so they can charge you another co-pay and bill your insurance for another office visit. Background. I went to the same doctor for almost 20 years. Unfortunately, he had a stroke and could no longer practice medicine. We had a great relationship. Every year, I would faithfully pick up my lab orders, get my labs drawn, then schedule my yearly appointment to discuss the results and make any necessary changes. If something unusual came up mid-year, I would make an appointment to see him. If I needed a specialist, he would recommend a good one. Perhaps I was spoiled with this kind of patient-doctor relationship. When searching for a new primary care doctor, I asked my friends who lived nearby for a referral. Dr. Scott Marquard with Thunderbird Family Medicine received a lukewarm recommendation and had decent reviews, so I decided to give him a try. It turned out to be a BIG mistake.  Red Flag #1. The clinic charges a yearly fee just for the privilege of going to them.  Red Flag #2. On my initial appointment with Dr. Marquard, I brought in my 20 year history printed out for him along with recent lab work. My vitals were taken by the technician and I waited for the doctor. He came in, shook my hand, then we had a ~15 minute discussion, then he shook my hand and left. No look at the eyes, ears, throat. No listen to the lungs or heart. No nerve reflex test. No palpations. Nothing. Only conversation in which we discussed my current prescriptions and an upcoming international trip, among other things. I was told to call in for future prescriptions refills. Red Flag #3. When I called to get my prescriptions renewed, I was told by the front desk that I needed to make an appointment. This was contrary to what we had discussed on my first visit. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to call 98 point 6 (my telephone insurance service) and pay $5 to get my prescriptions renewed (they asked to see my lab work which was current). Red Flag #4. When it was time to get my annual bloodwork done, I called to get a test added to the lab order (I found out about a test that could tell if you had a genetic disposition for blood clots - my dad died of a DVT). I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to skip that test and go ahead and get my blood drawn. Red Flag #5. As my international trip to India and Nepal was getting close, I called to get prescriptions for an anti-nausea and antibiotic "just in case" as we had discussed during the initial meeting. Guess what? I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment to discuss CDC guidelines. My resolution was to wait until my annual and visit an expensive travel clinic that would be much more knowledgeable about international travel.  Red Flag # 6. After my annual and after my international trip, I called in to get a prescription refilled. Guess what???  I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. I called again when I was almost out of medication, I told the front desk that the situation was "b*llsh#t", and that I had been in 8 weeks prior and my lab work was only 9 weeks old. She refused to connect me to a doctor, so I tried to use their portal to make the request to the doctor directly. Dr. Marquard told me via the portal that I verbally assaulted the staff and was terminated from the clinic. This was not a huge disappointment as I had already researched, found, and made a future appointment with another primary care doctor.  Note #1. All this occurred in a period of less than 8 months. Note 2. I saw another provider (NP - nurse practitioner) other than Dr. Marquard for my annual. I can't find the name as my access to the portal has apparently been terminated. I remember that a PA signed off on the visit (also a red flag???). So, patient BEWARE!!! I highly recommend finding another clinic if you value your time and money. If you choose to go to this clinic and see these practitioners, make sure to get prescriptions filled and lab work orders in hand before you leave their office.

The minute you walk in you understand, you're in good hands…read moreFrom the front desk to medical staff, I felt like I was in good hands I feel confident that all my medical needs would be met. Thank you

While my first visit was nice, recurring visits were awful…read more The main doctor I saw was nice, knew what he was talking about and explained everything I needed to do/testing/etc. clearly and concisely. Then; my follow up appointments were shoved around twice because he wasn't available. I had to see a nurse who noticed issues with my lungs; when I asked about trying to figure out what had caused the issues she clearly wasn't interested - "Well they seem to be getting better so call us if you have any issues". This is my *lungs* we are talking about and she didn't care at all about my concerns. My last visit was a visit scheduled months in advance; I had brought everything to the appointment as I wanted to talk to the doctor about things. The front desk then informs me that I cannot see the doctor because my referral had expired. When I informed her that it was insanely unprofessional to just let their patients' referrals expire without warning she merely told me "Sorry, it's the patient's responsibility to keep track of referrals." How am I supposed to keep track of this when *your* referral department (spoiler: They do not have one! Red flag!!) has all this information? My time was wasted and nobody who worked there could care less. Needless to say I've switched providers and I absolutely do not recommend anyone else visit.

A large group of doctors work out of this office, and every one of them is professional and caring…read more I have been seeing my primary care physician there for years. All the staff are cheerful and friendly.

Excellent group of primary care doctors and staff! Dr. Palnati is my PC and he is always very…read moreresponsive to me, knowledgeable and kind! MA Maria is great.

I have been going here for many years. I followed a doctor over to this site and it is so much…read morebetter now rather than a Banner facility. Our doctor, Dr. Rajan is a life saver and very professional and kind. She takes the time to listen to our needs and issues and acts quickly with follow up care. I highly recommend the staff and professionals at Sonoran Medical Centers.

Dr Steinhoff is amazing. I saw her as a teenager and into adulthood. Unfortunately, the office…read morestaff has always been rude and terrible. They made me cry over insurance issues a few years ago. It was humiliating and they did not have a drop of kindness in their voices. I was still a teenager then. I've moved around and found myself back in the area and tried to schedule an appointment. The front office staff is still as rude as ever so unfortunately nothing has changed since I was younger. They are difficult and passive aggressive. Great doctors, bad office staff. I will not be returning as patient.

All levels of care. Fast response, Wonderful people at this facility. They respond to all my emails…read moreand appointment request. On time when I go in for appointments and treat me very respectfully.

Second time to in here to get the same thing done. I am doing a transfer from out of state. I can…read morehonestly say the same eligibility"officer" worked with me. He is the perfect example of how to take advantage of a government job. First time I was here i waited 2 hours and had about 30 minutes into it and had an emergency with a family member that had a stroke. Here I sit on a Monday three hours into a 45 minute wait . What a joke and who does this guy work for. I saw people walk in and have the appointment and he does not come out for 20 to 30 minutes after they walked out. Totally lazy and scammer of a federal employee. What I did learn on this visit is you need to keep going up to window and telling them you are super important and your cat died and you're late for the funeral and you will jump the line . I had nothing to do but watch all of this happen in front of my eyes. Then I go to schedule for my first appointment and the first available is July 2024. 10 months out . Unfortunately unbelievable...